The Craton Hotel Sisli
Istanbul
41.06476500,
28.99440400
,
Fulya Mahallesi Ortaklar Caddesi Bahçeler Sokak No:16 şişli Istanbul
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Summary of reviewsThe Craton Hotel Sisli holds a notable reputation for its strategic and convenient location in Istanbul. Its proximity to the Cevahir Mall, just a two-minute walk away and nearby access to the Sisli Metro Station, along with various bus stops, makes it an ideal base for tourists seeking to explore the city with ease. The surrounding area is calm yet vibrant, filled with amenities such as shopping centers, restaurants, cafes, pharmacies and more, offering an enriching experience for visitors.
Guests enjoy a diverse and delectable breakfast, often highlighting its variety, quality and excellent service. While the breakfast area sometimes struggles with capacity and there are calls for more options and higher quality in some products, the overall reception remains positive. The dinner experience at the hotel's Al La Carte restaurant also garners commendation for its excellent food and the service provided by staff members like Salih, Mehmet, Qmaza and Nazar. However, some guests expressed dissatisfaction with the pricing and occasional issues with room service orders.
The rooms at The Craton Hotel Sisli receive mixed feedback. While appreciated for cleanliness and comfort, the smaller size and outdated facilities pose areas for improvement. Maintenance issues such as broken items, worn bed sheets and noise insulation are noted. Nonetheless, upgrades and positive interactions with the housekeeping team contribute to better experiences for many guests.
Cleanliness stands out as a strong suit with many guests noting the hotel's spotless environment and daily housekeeping services. Guests commend staff members like Ms. Guilizar and Zeliha for ensuring impeccably clean and comfortable rooms. However, occasional lapses in maintaining certain areas, such as the spa and some floors, suggest a need for consistent standards.
The staff at The Craton Hotel Sisli consistently receive high praise for their friendliness, professionalism and dedication. Guests appreciate the helpful and welcoming nature of the reception, cleaning team and guest relations staff with specific mentions of individuals like Musa, Selim, Oya, Sibel and Burak contributing to a memorable stay.
The hotel offers a mixed experience with its Wi-Fi with some guests finding it strong and others encountering issues like unstable connections. The spa facilities receive high praise for their quality, clean and modern amenities and convenient accessibility. The gym is well-maintained and equipped with modern facilities, though some varied experiences were reported. The indoor swimming pool is a positive feature, despite occasional mentions of cold water and the need for swimming caps.
Families find The Craton Hotel Sisli welcoming and accommodating with spacious and modern family rooms and special services enhancing their stay. The proximity to the Cevahir Mall further adds to its family-friendly appeal.
Overall, The Craton Hotel Sisli receives mixed reviews concerning its five-star claim. While it excels in location, cleanliness and exceptional staff service, improvements are needed in room size, maintenance and consistent quality in breakfast offerings. Addressing these areas could elevate the guest experience to align more closely with its five-star aspirations.
Categories
Guests enjoy a diverse and delectable breakfast, often highlighting its variety, quality and excellent service. While the breakfast area sometimes struggles with capacity and there are calls for more options and higher quality in some products, the overall reception remains positive. The dinner experience at the hotel's Al La Carte restaurant also garners commendation for its excellent food and the service provided by staff members like Salih, Mehmet, Qmaza and Nazar. However, some guests expressed dissatisfaction with the pricing and occasional issues with room service orders.
The rooms at The Craton Hotel Sisli receive mixed feedback. While appreciated for cleanliness and comfort, the smaller size and outdated facilities pose areas for improvement. Maintenance issues such as broken items, worn bed sheets and noise insulation are noted. Nonetheless, upgrades and positive interactions with the housekeeping team contribute to better experiences for many guests.
Cleanliness stands out as a strong suit with many guests noting the hotel's spotless environment and daily housekeeping services. Guests commend staff members like Ms. Guilizar and Zeliha for ensuring impeccably clean and comfortable rooms. However, occasional lapses in maintaining certain areas, such as the spa and some floors, suggest a need for consistent standards.
The staff at The Craton Hotel Sisli consistently receive high praise for their friendliness, professionalism and dedication. Guests appreciate the helpful and welcoming nature of the reception, cleaning team and guest relations staff with specific mentions of individuals like Musa, Selim, Oya, Sibel and Burak contributing to a memorable stay.
The hotel offers a mixed experience with its Wi-Fi with some guests finding it strong and others encountering issues like unstable connections. The spa facilities receive high praise for their quality, clean and modern amenities and convenient accessibility. The gym is well-maintained and equipped with modern facilities, though some varied experiences were reported. The indoor swimming pool is a positive feature, despite occasional mentions of cold water and the need for swimming caps.
Families find The Craton Hotel Sisli welcoming and accommodating with spacious and modern family rooms and special services enhancing their stay. The proximity to the Cevahir Mall further adds to its family-friendly appeal.
Overall, The Craton Hotel Sisli receives mixed reviews concerning its five-star claim. While it excels in location, cleanliness and exceptional staff service, improvements are needed in room size, maintenance and consistent quality in breakfast offerings. Addressing these areas could elevate the guest experience to align more closely with its five-star aspirations.
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Indoor Pool
Guest Reviews
The Craton Hotel Sisli boasts a prime and strategic location in Istanbul, earning high praise from guests for its convenience and accessibility. The hotel is particularly favored for its proximity to the Cevahir Mall, which is often cited as a significant advantage, being just a two-minute walk away. This central position situates visitors close to numerous shopping centers, restaurants, cafes, pharmacies and even a hair salon, making it a lively hub for tourists.
For those relying on public transport, the hotel is conveniently near the Sisli Metro Station, as well as various bus stops, allowing easy access to different parts of the city, including the city center and historic places. The area is also described as calm and pleasant despite being bustling with activity, offering both tranquility and vibrancy.
Moreover, the surrounding streets are filled with a variety of amenities, including grocery stores and pastry shops. This central and well-connected location near key city attractions and public transport makes The Craton Hotel Sisli an excellent choice for travelers looking to explore Istanbul with ease.
The Craton Hotel Sisli offers a mixed breakfast experience with notable highlights. Many guests praised the variety and deliciousness of the breakfast options. The spread includes a range of different and delightful foods, some even calling it diverse and distinctive. The service during breakfast is often described as impeccable, contributing positively to the overall dining experience. Many reviews highlighted the great taste and quality of the breakfast with terms like amazing, beautiful and excellent being commonly used. Guests appreciated the hearty portions and found some aspects, like the complimentary breakfast or having breakfast in the room, particularly enjoyable.
However, there are areas where improvements could be made. Some guests felt the breakfast lacked variety and expected more options, especially for what's advertised as a 4 or 5-star hotel. Comments also pointed out the need for higher quality in some of the breakfast products with a few mentions of missing items like fresh orange juice or milk, which detracted from the overall experience.
The breakfast area itself seemed to struggle with capacity issues, often being too small and crowded for the number of guests. Despite these hiccups, the breakfast at The Craton Hotel Sisli still received ample positive feedback, underlining it as a strong yet improvable aspect of the hotel's offerings.
The Craton Hotel Sisli offers a mixed dining experience with many guests finding the food to be good and reasonably priced. The Al La Carte restaurant stands out, serving excellent food that has been positively highlighted by several visitors. The dining hall is both large and clean, providing a comfortable setting for meals. The staff, including Salih, Mehmet, Qmaza and Nazar, receive high praise for their amazing service, contributing significantly to the positive dining environment.
However, some guests have found the prices to be expensive and have reported less favorable interactions with certain staff members, describing them as very annoyed. While the barman at the bar-restaurant is mentioned, specific feedback about this aspect is limited. Additionally, there have been some issues with room service orders and discrepancies related to minibar charges during check-out, which detracted from the overall positive experience for some guests.
The Craton Hotel Sisli offers a mix of experiences regarding its rooms with a recurrent theme being the size and maintenance of the accommodations. Many guests noted that the rooms are smaller than expected and often described as cramped or narrow. Despite the limited space, there were positive remarks about the cleanliness and comfort of the rooms with several reviewers praising the housekeeping staff for their diligent work in keeping the rooms tidy and well-maintained.
The furnishings and facilities in the rooms have received mixed feedback. Some guests appreciated the well-equipped nature of the rooms, finding them comfortable and nicely designed with good views in some cases. However, others pointed out that certain aspects, such as the furniture and bathroom utilities, are outdated and in need of renovation. Issues with broken items, lack of mirrors and problematic doors and windows were also highlighted.
On the downside, several reviews mentioned that the hygiene standards varied with some rooms not cleaned to the expected level and complaints about dirty or worn bed sheets. Noise insulation appeared to be a problem for some guests due to thin walls and poorly insulated doors and windows.
A few guests had their rooms upgraded, which was a pleasant surprise and improved their stay significantly. In contrast, others had to deal with multiple room changes during their stay due to dissatisfaction with cleanliness or maintenance issues.
Overall, while the hotel rooms at The Craton Hotel Sisli deliver on comfort and cleanliness for many, the consistent issues with room size, outdated facilities and occasional lapses in maintenance suggest room for improvement in creating a consistently high-standard guest experience.
The Craton Hotel Sisli offers a range of bed options that have received mixed feedback from guests. Positively, many visitors found the beds to be big, cozy and comfortable with some describing them as beautiful and clean. The size of the beds is generally appreciated, contributing to a comfortable sleep experience for many guests.
However, some reviews highlight issues such as hard or unsupportive mattresses, worn-out pillows and beds that were either broken or in need of cleaning. There are also reports of mattresses being either too soft or unbearably hard, affecting the overall comfort. Additional complaints include uncomfortable and stained pillows with some pillows being notably dirty.
Overall, while a good number of guests had a pleasant experience with the beds at The Craton Hotel Sisli, there are areas that could benefit from improvements, particularly regarding the quality of mattresses and pillows.
The Craton Hotel Sisli generally impresses guests with its high standards of cleanliness and well-maintained environment. Many visitors have highlighted the hotel as being 'nice and clean,' with specific praise for staff members like Ms. Guilizar and Zeliha who ensure rooms are 'impeccably clean' and 'comfortable.' The hotel is also described as 'spotless' and exhibits 'pristine cleanliness,' leading several guests to assert that their expectations were 'exceeded.' Housekeeping services are frequently lauded for 'daily cleaning' with towels and linens changed every day.
However, the reviews also present a range of less favorable experiences. Some rooms have been found 'not so clean,' with specific mentions of 'dusty wardrobes,' 'filthy bathrooms,' and instances where cleaning fell 'below criticism.' Additionally, superficial cleaning and lapses in maintaining common areas such as the spa and certain floors were noted.
Overall, the Craton Hotel Sisli maintains a strong record of cleanliness with significant efforts from the cleaning staff, although some inconsistencies suggest there is room for improvement in ensuring all areas meet the same high standards.
At 'The Craton Hotel Sisli,' reviews consistently highlight the exceptional quality of the staff. Guests commonly describe the hotel team as friendly, professional and attentive with many mentions of specific staff members who went above and beyond to ensure a pleasant stay. Excellence in service is frequently attributed to individuals such as Musa, Selim, Oya, Sibel and Burak, among others, who are noted for their helpfulness, efficiency and welcoming nature.
Particular praise is directed towards the reception staff, who are often recognized for their courteous and speedy service. The cleaning team also receives high marks for their thorough and professional work with notable mentions of Ms. Guilizar and Mrs. Oya. The guest relations team, including Ms. Safiye and Mr. Mehmet, are highlighted for their warm hospitality.
Despite a couple of mentions about language barriers and isolated incidents of poor behavior, the overall sentiment is overwhelmingly positive, emphasizing the cooperative and respectful nature of the employees. Many guests express gratitude for the personalized attention and the staff's willingness to assist in various situations, demonstrating a high level of dedication to guest satisfaction.
With a focus on excellent service and an attentive approach, 'The Craton Hotel Sisli' staff undoubtedly contribute to a memorable and enjoyable guest experience.
The Craton Hotel Sisli seems to have mixed reviews regarding its Wi-Fi. While some guests found the internet to be strong and excellent, others pointed out that the Wi-Fi needs improvement and mentioned issues like unstable connections and poor signal strength, especially in rooms located at the end of the hallway. There are instances where guests had problems connecting to the internet and some noted that the Wi-Fi signal was not up to par. However, it was also mentioned that when the internet works, it is good, although there might be occasional disconnections. Overall, the hotel may need to address these Wi-Fi inconsistencies to better meet guest expectations.
The Craton Hotel Sisli consistently receives high praise for its spa facilities, which are described as great, amazing and top-notch. Clean and modern amenities, such as a must-try Turkish bath and distinctive massage services, elevate the experience. Many guests appreciate that the spa is included in their room cost, enhancing overall value. The wellness facility boasts lovely swimming and gym facilities, contributing to the positive reviews. The spa's accessibility until 10 PM is noted as particularly convenient, allowing for flexible relaxation times. However, some reviews highlight issues such as rusted iron around the washing sink and less professional spa therapists. Despite these minor drawbacks, the spa remains a standout feature with excellent and fantastic overall feedback.
The Craton Hotel Sisli offers a range of amenities with the gym frequently highlighted by guests for its quality. Most reviews describe the gym as good, spacious, well-maintained and equipped with modern facilities. Guests appreciate that it is always very clean and that it adds a positive aspect to their stay. Some have even noted it as their favorite feature of the hotel. However, there are a few mentions of the gym being in poor condition, indicating that experiences may vary. Overall, the gym's high class and the presence of good facilities make it a commendable feature of the hotel.
The Craton Hotel Sisli offers an indoor swimming pool that guests can access at no additional cost, providing an excellent opportunity for relaxation. The area around the pool is inviting and a great spot to unwind. While the pool itself is a highlight for many, it's important to note that swimming caps are required and these need to be purchased separately. The service from the reception to the pool is noted to be polite and courteous, enhancing the overall experience. Despite some mentions of the pool being closed at times and the water appearing cold to some, the general consensus describes the swimming pool as fantastic and a valuable feature of the hotel stay.
The Craton Hotel Sisli offers a welcoming environment for families looking to stay in Istanbul. The hotel features family rooms that are spacious and modern with some being connected rooms, which are perfect for accommodating families. Guests find these rooms suitable and convenient, especially for those traveling with young children. One of the highlights is the special service provided to families, including special presents to ensure comfort.
Additionally, the proximity to Cevahir Mall makes it a family-friendly location, providing easy access to shopping and entertainment suitable for all ages. Although some reviews noted issues with soundproofing and room size, the staff's friendliness and cooperation stood out in creating a pleasant stay for family guests. Overall, many have found the Craton Hotel Sisli to be a wonderful choice for family vacations, recommended for its family orientation and accommodating facilities.
The Craton Hotel Sisli has received mixed reviews from guests regarding its facilities and claims of being a five-star establishment. On the positive side, the hotel is frequently praised for its cleanliness with several guests noting that their rooms exceeded expectations. The staff is commended for being helpful, friendly and attentive, contributing to a high standard of service and hospitality that many feel aligns with five-star expectations. The breakfast offerings are diverse and delicious, adding to the overall enjoyable experience.
However, despite these positive remarks, a significant number of guests feel that the hotel falls short of five-star standards. Criticisms include the quality of "finishings," internet connectivity, comfort levels and the upkeep of the lobby. Some guests felt the breakfast didn’t meet five-star quality and issues such as the inability of staff to speak proper English also detracted from their experience. For some, the service and facilities felt more akin to a three- or four-star hotel, leading to feelings of disappointment and a sense of being misled by the hotel's star rating. Complaints were also noted about poor management and higher costs compared to nearby hotels.
In summary, while The Craton Hotel Sisli boasts a friendly staff and clean, well-maintained rooms, it falls short in several key areas that prevent it from fully delivering on its five-star promise.
The Craton Hotel Sisli has received positive feedback particularly from business travelers, emphasizing its strong suitability for work-related stays. The business facilities are considered great, making it a favorable choice for business meetings and professional engagements. Business-friendly amenities are well-provided, ensuring comfort and convenience. Moreover, the hotel’s staff has been noted for their very good response to guest needs, enhancing the overall experience. Although check-in is available from 8 o'clock for a fee of 50 euros, this may be seen as a flexible option for early arrivals. Additionally, the hotel extends transport options such as a private bus or taxi service, accommodating the needs of larger groups including business delegations. Despite the lack of specific remarks on certain business aspects, the overall perception remains highly positive for those traveling for work.
The Craton Hotel Sisli offers good accessibility features for guests with disabilities, including a convenient ramp and overall ease of access throughout the property. The hotel's proximity to the Sisli metro station enhances its accessibility to various parts of the city. Guests have noted that the staff, particularly individuals like Selim and Musa, were exceptionally attentive and accommodating. Although there were some negative remarks about the reception staff and a lack of specific accessible amenities, guests generally found the hotel accessible and comfortable.
The Craton Hotel Sisli offers guests complimentary access to its indoor swimming pool, making it a popular and well-appreciated feature of the hotel. Described as top-notch and great, the indoor pool provides a relaxing area for guests to unwind. It is important to note that swim caps are mandatory and must be purchased if guests do not have their own. While there might be expectations of an outdoor pool due to some promotional materials, only an indoor swimming pool is available. This facility, along with the attentive staff and gym, contributes to a pleasant and satisfying stay at the hotel.
The Craton Hotel Sisli offers a luxurious stay with amenities and services that have left many guests impressed. The hotel is frequently described as five-star with facilities that meet high expectations, such as a swimming pool and a diverse gym. Guests consistently highlight the hotel's welcoming staff and the cleanliness of its rooms and common areas. The presentation of rooms and facilities is also frequently praised, contributing to an overall sense of a fancy, upscale environment.
While most guests find that the hotel responds well to luxury demands and deserves its high rating, a few have noted that it does not quite meet the standard of other five-star hotels. This sentiment is occasionally attributed to details such as the absence of certain toiletries like shampoo and conditioner in rooms. Despite this minor critique, the general consensus is that The Craton Hotel Sisli provides a very luxurious and satisfying experience.
Location Show Map
Location
For those relying on public transport, the hotel is conveniently near the Sisli Metro Station, as well as various bus stops, allowing easy access to different parts of the city, including the city center and historic places. The area is also described as calm and pleasant despite being bustling with activity, offering both tranquility and vibrancy.
Moreover, the surrounding streets are filled with a variety of amenities, including grocery stores and pastry shops. This central and well-connected location near key city attractions and public transport makes The Craton Hotel Sisli an excellent choice for travelers looking to explore Istanbul with ease.
Breakfast
However, there are areas where improvements could be made. Some guests felt the breakfast lacked variety and expected more options, especially for what's advertised as a 4 or 5-star hotel. Comments also pointed out the need for higher quality in some of the breakfast products with a few mentions of missing items like fresh orange juice or milk, which detracted from the overall experience.
The breakfast area itself seemed to struggle with capacity issues, often being too small and crowded for the number of guests. Despite these hiccups, the breakfast at The Craton Hotel Sisli still received ample positive feedback, underlining it as a strong yet improvable aspect of the hotel's offerings.
Dinner
However, some guests have found the prices to be expensive and have reported less favorable interactions with certain staff members, describing them as very annoyed. While the barman at the bar-restaurant is mentioned, specific feedback about this aspect is limited. Additionally, there have been some issues with room service orders and discrepancies related to minibar charges during check-out, which detracted from the overall positive experience for some guests.
Rooms
The furnishings and facilities in the rooms have received mixed feedback. Some guests appreciated the well-equipped nature of the rooms, finding them comfortable and nicely designed with good views in some cases. However, others pointed out that certain aspects, such as the furniture and bathroom utilities, are outdated and in need of renovation. Issues with broken items, lack of mirrors and problematic doors and windows were also highlighted.
On the downside, several reviews mentioned that the hygiene standards varied with some rooms not cleaned to the expected level and complaints about dirty or worn bed sheets. Noise insulation appeared to be a problem for some guests due to thin walls and poorly insulated doors and windows.
A few guests had their rooms upgraded, which was a pleasant surprise and improved their stay significantly. In contrast, others had to deal with multiple room changes during their stay due to dissatisfaction with cleanliness or maintenance issues.
Overall, while the hotel rooms at The Craton Hotel Sisli deliver on comfort and cleanliness for many, the consistent issues with room size, outdated facilities and occasional lapses in maintenance suggest room for improvement in creating a consistently high-standard guest experience.
Beds
However, some reviews highlight issues such as hard or unsupportive mattresses, worn-out pillows and beds that were either broken or in need of cleaning. There are also reports of mattresses being either too soft or unbearably hard, affecting the overall comfort. Additional complaints include uncomfortable and stained pillows with some pillows being notably dirty.
Overall, while a good number of guests had a pleasant experience with the beds at The Craton Hotel Sisli, there are areas that could benefit from improvements, particularly regarding the quality of mattresses and pillows.
Cleanliness
However, the reviews also present a range of less favorable experiences. Some rooms have been found 'not so clean,' with specific mentions of 'dusty wardrobes,' 'filthy bathrooms,' and instances where cleaning fell 'below criticism.' Additionally, superficial cleaning and lapses in maintaining common areas such as the spa and certain floors were noted.
Overall, the Craton Hotel Sisli maintains a strong record of cleanliness with significant efforts from the cleaning staff, although some inconsistencies suggest there is room for improvement in ensuring all areas meet the same high standards.
Staff
Particular praise is directed towards the reception staff, who are often recognized for their courteous and speedy service. The cleaning team also receives high marks for their thorough and professional work with notable mentions of Ms. Guilizar and Mrs. Oya. The guest relations team, including Ms. Safiye and Mr. Mehmet, are highlighted for their warm hospitality.
Despite a couple of mentions about language barriers and isolated incidents of poor behavior, the overall sentiment is overwhelmingly positive, emphasizing the cooperative and respectful nature of the employees. Many guests express gratitude for the personalized attention and the staff's willingness to assist in various situations, demonstrating a high level of dedication to guest satisfaction.
With a focus on excellent service and an attentive approach, 'The Craton Hotel Sisli' staff undoubtedly contribute to a memorable and enjoyable guest experience.
Wi-Fi
Spa
Gym
Pool
Family
Additionally, the proximity to Cevahir Mall makes it a family-friendly location, providing easy access to shopping and entertainment suitable for all ages. Although some reviews noted issues with soundproofing and room size, the staff's friendliness and cooperation stood out in creating a pleasant stay for family guests. Overall, many have found the Craton Hotel Sisli to be a wonderful choice for family vacations, recommended for its family orientation and accommodating facilities.
5 Star
However, despite these positive remarks, a significant number of guests feel that the hotel falls short of five-star standards. Criticisms include the quality of "finishings," internet connectivity, comfort levels and the upkeep of the lobby. Some guests felt the breakfast didn’t meet five-star quality and issues such as the inability of staff to speak proper English also detracted from their experience. For some, the service and facilities felt more akin to a three- or four-star hotel, leading to feelings of disappointment and a sense of being misled by the hotel's star rating. Complaints were also noted about poor management and higher costs compared to nearby hotels.
In summary, while The Craton Hotel Sisli boasts a friendly staff and clean, well-maintained rooms, it falls short in several key areas that prevent it from fully delivering on its five-star promise.
Business
Accessible
Indoor Pool
Luxury
While most guests find that the hotel responds well to luxury demands and deserves its high rating, a few have noted that it does not quite meet the standard of other five-star hotels. This sentiment is occasionally attributed to details such as the absence of certain toiletries like shampoo and conditioner in rooms. Despite this minor critique, the general consensus is that The Craton Hotel Sisli provides a very luxurious and satisfying experience.
Yes, The Craton Hotel Sisli has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at The Craton Hotel Sisli.
No, The Craton Hotel Sisli doesn't allow dogs.
Yes, parking facilities are available at The Craton Hotel Sisli.
Yes, The Craton Hotel Sisli has a gym.
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