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Summary of reviewsThe Hilton Garden Inn Denver Downtown is widely celebrated for its prime location, which puts guests within easy reach of key attractions such as the Convention Center, Coors Field, Ball Arena and the 16th Street Mall. Its proximity to an array of restaurants, shops, theaters and public transportation makes it an excellent base for exploring Denver, while the quieter downtown surroundings offer a pleasant respite. The hotel's cleanliness and ease of access also contribute significantly to its appeal for both business and leisure travelers.
Guest feedback on breakfast at the hotel is mixed. While some guests appreciate the quality and variety of the breakfast buffet, others find it lacking in selection and feel the cost is not justified. Issues such as limited food options, long waiting times and inconsistent service have been noted. However, the presence of healthy options and the overall abundance of breakfast offerings do earn some commendations.
The rooms are generally met with favorable reviews, particularly for their cleanliness, comfort and spaciousness. The beds are often praised for being comfortable. However, there are occasional reports of minor maintenance issues, such as non-working amenities and noise from refrigerators. Cleanliness is mostly consistent, although there are mentions of dirty carpets and lapses in daily room servicing. Despite these shortcomings, the central location and helpful staff enhance the overall guest experience.
Cleanliness across the hotel is consistently praised with many guests describing it as clean, well-kept and comfortable. Some reviews mention the hotel appears dated and in need of refurbishment and a few guests reported specific cleanliness issues. Nonetheless, the general consensus is that the environment is clean and the location is convenient.
The staff receives high acclaim for their friendliness and professionalism. Notable individuals like Kevin, Sana, Merina and Phyllis have left a positive impact on guests, enhancing their stay with exceptional service. While a few instances of less friendly behavior were noted, the majority of reviews highlight the staff's dedication to ensuring a pleasant stay.
Parking at the hotel has mixed reviews. While the convenience, security and accessibility of the parking facilities are appreciated, many guests find the fees excessively high and suggest that parking should be included in the room rate or be more reasonably priced. Despite these concerns, the ease of locating the parking and the security provided are valued.
In summary, Hilton Garden Inn Denver Downtown is highly praised for its excellent location, general cleanliness and friendly staff. Despite some mixed feedback on breakfast options and parking fees, the overall experience is positive, making it a solid choice for travelers seeking convenience, comfort and good service. Show more
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Hotel near Nightlife Spots
Located in downtown Denver, the Hilton Garden Inn is close to many attractions and nightlife options. It offers a comfortable and convenient stay for exploring the city's entertainment.
Business Hotel
Hilton Garden Inn Denver Downtown offers business-friendly amenities and meeting spaces. Its downtown location provides convenient access to corporate offices and attractions, making it ideal for business travelers.
Accessible Hotel
Hilton Garden Inn hotels typically offer accessible rooms and facilities. Its downtown location suggests it likely meets standard accessibility requirements, though specific features are not detailed.
3-Star Hotel
This hotel is located in downtown Denver, offering convenient access to local attractions and businesses. It provides comfortable accommodations and on-site dining options.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
Hotel with Gym
Room Types
King RoomOffering cable TV, this room includes a desk, tea and coffee-making facilities and an en suite bathroom.
Queen Room with Two Queen BedsOffering cable TV, this room includes a desk, tea and coffee-making facilities and an en suite bathroom.
King Room with Sofa Bed - Non-SmokingThis room is furnished with a sofa bed.
Junior King Suite with Seating AreaOffering free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 1 bed.
King Room - Hearing AccessFeaturing free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room features air conditioning, a tea and coffee maker, a wardrobe, a carpeted floor, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Queen Room with Two Queen Beds - Hearing AccessProviding free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room provides air conditioning, a tea and coffee maker, a wardrobe, a carpeted floor and a flat-screen TV with cable channels. The unit offers 2 beds.
Premium King RoomThis air-conditioned triple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Premium Queen Room with Two Queen BedsProviding free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned quadruple room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a carpeted floor. The unit offers 2 beds.
King Room with Sofa BedFeaturing free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room features air conditioning, a tea and coffee maker, a wardrobe, a sofa, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Corner Queen Room with Two Queen BedsThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
King Room with Walk-In ShowerThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.
Guest Reviews
7.3
Good
Location
The Hilton Garden Inn Denver Downtown boasts a top-tier location, highly appreciated by its guests. Visitors love the convenience of being within walking distance to major attractions, such as the Convention Center, Coors Field, Ball Arena and the 16th Street Mall. The hotel's proximity to restaurants, shops, theaters and public transportation enhances its appeal, making it a perfect base for exploring the city. Guests find the surrounding architecture and inner-city views captivating and the area offers a quieter escape within the bustling downtown environment. Cleanliness and ease of access are also consistently praised, ensuring a comfortable and convenient stay for both business travelers and tourists.
Breakfast
Visitors to the Hilton Garden Inn Denver Downtown have mixed feelings regarding the breakfast offerings at the hotel. Many guests noted that breakfast is not included in the room rate, which diverges from what some might expect at other Hilton properties. Those who chose to pay for the breakfast generally found the buffet to be of good quality with healthy options like fruits and proteins available. On the positive side, some guests described the breakfast as lovely and abundant, contributing positively to their experience.
However, there were also several criticisms. The selection at the breakfast buffet is described as generally average with too few options that remain the same every day. Issues like limited spreads, lack of cheese and running out of items were highlighted as areas needing improvement. A few visitors were unhappy with the overall value, noting that the cost for breakfast did not seem justified by the variety and quality offered.
There were also logistical concerns, such as long waiting times and inconsistency in service, which led to some dissatisfaction. Overall, while there are redeeming points about the breakfast at Hilton Garden Inn Denver Downtown, there are clear opportunities for enhancement to better meet guest expectations.
Rooms
The rooms at Hilton Garden Inn Denver Downtown generally meet expectations of cleanliness and comfort with many guests appreciating the spaciousness and adequate size for extended stays. The beds frequently receive praise for their comfort and the rooms are described as being largely in good condition. Guests also find the hotel’s central location ideal with easy access to restaurants, shops and other attractions within walking distance.
However, there are some drawbacks noted by guests. Issues with room allocation and maintenance, such as non-working toilets and persistent noise from refrigerators, have been reported. Some guests experienced difficulties with key cards and unpleasant odors near their rooms. While several reviews highlight the hotel's cleanliness, there are mentions of dirty carpets and occasional lapses in room servicing. Despite these challenges, the helpful staff and overall convenience of the location contribute positively to the guest experience.
Beds
The Hilton Garden Inn Denver Downtown receives mixed feedback when it comes to its beds. Many guests find the beds to be comfortable, highlighting terms like comfy beds and extremely comfortable beds. The pillows receive both acclaim and criticism with some guests loving them while others find them not as satisfactory. However, not all reviews are positive; a few guests mention that the beds were like sleeping on a board or as hard as a rock, suggesting inconsistency in the sleeping experience. Despite some negative remarks on the firmness of certain beds and lumpy mattresses, the overall sentiment leans towards positivity with guests frequently praising the hotel's comfy beds.
Cleanliness
The Hilton Garden Inn Denver Downtown receives consistent praise for its cleanliness with many guests describing the rooms and facility as "clean," "well-kept," and "comfortable." The property is also noted for its strategic location, conveniently next to the Denver Athletic Club, making it suitable for those attending events in the area. Reviews highlight the efficiency and friendliness of the staff, enhancing the overall guest experience.
However, some guests felt the hotel appears dated and in need of refurbishment. A few reviews mentioned specific cleanliness issues, such as dirty bathtubs, unclean towels and linens and rooms that were not thoroughly cleaned every day. Although these negative comments exist, the predominant consensus focuses on a clean environment and a good location, making it a decent choice for travelers seeking convenience and basic amenities.
Staff
The staff at Hilton Garden Inn Denver Downtown consistently receives positive feedback from guests for their friendly and helpful demeanor. The front desk staff, including exceptional team members like Kevin, Sana and Merina, have been noted for their professionalism and willingness to accommodate guests' needs. Many guests found the check-in process efficient with welcoming and approachable staff making a strong initial impression.
The kitchen and restaurant/bar staff also garnered praise for their friendliness and thorough assistance, although there were occasional mentions of less approachable behavior from the bar team. Notable individuals like Phyllis in the coffee shop left a lasting positive impact on guests with her amazing service.
Overall, the staff is described as young, professional and eager to ensure a pleasant stay, reinforcing positive interactions throughout the hotel, including the hotel's location and amenities. Despite a few remarks about inconsistency in friendliness, the majority highlight the staff's dedication to being accommodating, attentive and informative.
Parking
The parking at Hilton Garden Inn Denver Downtown garners mixed reactions from guests. On the positive side, the parking facility is described as convenient, accessible, secure and easy to navigate with some appreciating the gated parking and 24/7 access to amenities like ice and snacks. Guests also value the hotel's central location and its proximity to the venue, making it practical for those attending events.
However, many guests find the parking fees excessively high with charges ranging from $34 to $70 per night. This has led to disappointment, as several feel that parking should be included in the room rate or at least be more reasonably priced. The steep fees have prompted some visitors to seek alternative parking options off-site. Additionally, there's a logistical challenge with only one elevator serving the parking garage, which some found inconvenient. Despite these concerns, the overall ease of locating the parking and the security provided are appreciated by guests.
No, Hilton Garden Inn Denver Downtown doesn't have any pool.
No, a spa isn't available at Hilton Garden Inn Denver Downtown.
Yes, Hilton Garden Inn Denver Downtown welcomes dogs.
Yes, parking facilities are available at Hilton Garden Inn Denver Downtown.