Enzo Hôtels - ST Eloy Metz Amneville is favorably situated in a tranquil forest setting amidst major attractions in the vibrant Amnéville area, providing a prime location for guests seeking to explore without a vehicle. Visitors appreciate its proximity to the zoo, thermal spa center, and casino, as well as the convenience of nearby dining options and shops. The serene, nature-surrounded environment offers a peaceful retreat, particularly praised by leisure and business travelers alike, who find the spacious rooms and amiable staff contribute to an inviting atmosphere.
The breakfast buffet at the hotel receives positive remarks for its variety, quality, and attentive service, with an array of fresh and hearty options catering to diverse tastes. Guests enjoy the dining experience, although some express concerns about the price-to-value ratio, noting occasional shortages and quality issues during peak times.
Room accommodations are acknowledged for their spaciousness and modern touches, with small terraces and cleanliness enhancing guest comfort. However, some rooms show signs of aging, with outdated equipment and noise concerns due to thin walls, affecting the overall experience for some.
Cleanliness remains an area in need of improvement, with comments about insufficient cleaning standards, presence of dust and odors, and neglected common areas, despite episodes of praise for the calm and quiet setting.
Guest interactions with the staff are largely positive, with frequent commendations for their professionalism and friendliness. Their warm and accommodating nature is highlighted, creating a pleasant and inviting environment. However, occasional staff shortages, especially during breakfast service, can impact the assistance offered.
The pool adds a refreshing dimension, appreciated by guests for the comfort it provides, even though opinions on its cleanliness and size vary. Despite some imperfections, it is a valued amenity within the serene hotel grounds.
Bedding experiences vary, with many praising the comfort and cleanliness, contributing to restful stays, yet some guests find the mattresses too firm or the pillows too thick, impacting sleep quality for a few.
Overall, Enzo Hôtels - ST Eloy Metz Amneville offers a blend of convenience and tranquility with attentive service, promising a balanced stay for its visitors amidst nature and amenities.
Categories
Golf
This hotel is positioned within the Amnéville leisure complex, placing it in close proximity to Golf d'Amnéville. It offers a convenient location for accessing various leisure activities, including golf.
Accessible
This hotel provides accessible parking and a 24/7 automatic check-in terminal for late arrivals.
3 Star
This hotel is located in Amnéville and offers essential amenities for a comfortable stay. While specific details are limited, it provides a reliable option under the Kyriad Direct brand.
Pool
Heated Pool
Outdoor Pool
Dog Friendly
Tennis
Outdoor Pool
Heated Pool
Room Types
Comfort Double RoomFeaturing a balcony, this larger room has a flat-screen TV with satellite channels and a private bathroom complete with a hairdryer. Free, high-speed WiFi access is available.
An extra bed/baby can be accommodated in this room.
Standard Double RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with pool views. The unit has 1 bed.
Comfort Twin RoomThis air-conditioned twin room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with pool views. The unit offers 2 beds.
Guest Reviews
7.4
Good
Review Summaries
Location
Nestled in the heart of a forest, Enzo Hôtels - ST Eloy Metz Amneville offers a prime location that combines tranquility with proximity to an array of activities. The hotel is perfectly positioned for those looking to explore the vibrant Amnéville area without the need for a vehicle. Guests appreciate its closeness to major attractions such as the zoo, thermal spa center, casino, aquarium, concert hall, and cinema. The convenience of having numerous dining options and shops within walking distance is a significant advantage. Many reviews highlight the quiet, serene setting of the hotel amidst nature, which offers an ideal backdrop for relaxation after a day of adventure. Despite its central location near an activity-filled area, the hotel provides a peaceful retreat with spacious rooms and friendly staff. This exceptional geographical setting makes it a standout choice for both leisure and business travelers seeking a balanced stay with easy access to both nature and amenities.
Breakfast
At Enzo Hôtels - ST Eloy Metz Amneville, guests generally appreciate the variety and quality of the breakfast buffet. The abundance of choices and attentive staff contribute to a positive dining experience for many. Many guests have described the breakfast as being hearty, delicious, fresh, and even exceptional, with very good options consistently replenished by the accommodating staff. The options are extensive and cater to a wide range of tastes, enhancing the overall appeal of the breakfast offering.
However, there are mixed opinions on the value for money. Several guests feel that the price of €15 per person is too high relative to the offerings, with some stating that the breakfast does not meet the cost. Some reviews mention issues such as a lack of variety and inadequate supply during peak times, resulting in dissatisfaction regarding the cost. Additionally, reviews have pointed out occasional shortcomings in the quality of pastries and bread, further contributing to the perception of the breakfast being overpriced.
While the breakfast room has changed location, resulting in some logistical inconveniences such as smaller space and temperature issues, the promptness and responsiveness of the staff often help mitigate these concerns. Overall, while the breakfast receives a fair amount of praise for its comprehensive and hearty nature, the cost is a frequent point of contention among guests.
Rooms
Enzo Hôtels - ST Eloy Metz Amneville offers a mixed experience when it comes to room accommodations. On the brighter side, many guests found the rooms to be spacious, clean, and well-decorated, with nice features such as small terraces and modern facilities. The clean, tidy rooms are complemented by friendly staff, which adds to the welcoming atmosphere of the hotel. The hotel’s strategic location with proximity to various restaurants further enhances the convenience for visitors.
However, some guests noted areas needing improvement. The age of the establishment is apparent, with reports of outdated equipment and uncomfortable bedding causing discomfort. Noise seems to be a recurring issue, with thin walls allowing sounds from neighboring rooms to permeate, including footsteps and conversations. Additionally, issues such as unpleasant odors and dampness have been remarked upon, suggesting a need for better ventilation and maintenance. While some rooms offer a pleasant stay, others may suffer from soundproofing and lighting challenges, affecting the overall experience. Despite these concerns, the rooms generally provide the basics for a stay, especially for those planning only a short visit.
Beds
Enzo Hôtels - ST Eloy Metz Amneville by Kyriad Direct elicits mixed reactions when it comes to its bedding. Many guests appreciated the comfort of the beds, noting that the mattresses and bedding allowed for a restful night's sleep. Some visitors referred to the beds as comfortable, even highlighting their pleasant experiences with the hotel's proximity to local attractions such as the nearby zoo.
However, others mentioned several issues with the quality of the bedding. A number of guests found the mattresses too hard, resulting in discomfort. There were remarks about the beds feeling like trampolines and causing disturbances during the night. Pillows were described as hard and thick, which led to neck discomfort for some guests. Additionally, some reviewers noted issues with small bed sizes and squeaky frames that led to concerns about durability.
Despite the varied opinions, several guests found their bedding experiences satisfactory, enjoying clean rooms and decent bedding quality for a short stay.
Cleanliness
Enzo Hôtels - ST Eloy Metz Amneville attracts guests with exceptional geographic location and value for money, positioning it near an array of shops and activities. The staff is noted for their friendliness, contributing to a peaceful atmosphere in the hotel despite some service-related mishaps at reception. However, the hotel exhibits several issues with cleanliness, which appears to be a prominent concern among visitors. Rooms and bathrooms are often described as having inadequate cleaning standards, with reports of dust, hair, stains, and unpleasant odors. The outdated facilities manifest in various shortcomings such as malfunctioning items and insufficient lighting, potentially impacting guest comfort. Common areas, including outdoor facilities and the pool, also showed signs of neglect and aging, suggesting a need for better maintenance. Although there are mentions of cleanliness, these are overshadowed by other negative remarks, indicating inconsistency in the overall upkeep. Despite these challenges, guests occasionally appreciate the calmness and quietness of the environment, pointing to the potential for improvement if the cleanliness and maintenance standards are addressed.
Staff
At Enzo Hôtels – ST Eloy Metz Amneville by Kyriad Direct, guests frequently praise the welcoming and friendly demeanor of the staff. Many reviews highlight the staff's professionalism, kindness, and attentiveness, creating a warm and inviting atmosphere. Visitors often note the cheerful and pleasant nature of staff members, with some describing them as top-notch and very accommodating. The presence of Rio, the dog in reception, also adds a delightful touch to the experience.
Guests appreciate the courteous service, especially at the reception, where staff members are noted for their smiles and helpfulness. The responsiveness of the personnel in addressing issues, such as offering to change rooms, is also commended. Moreover, the staff's ability to maintain a calm and quiet environment, ideal for relaxation, contributes positively to the overall experience.
However, there are mentions of occasional staff shortages, particularly during breakfast service and at night, impacting the level of assistance available. Despite these challenges, many guests still emphasize the dedication and charm of the staff, who do their best to provide a pleasant stay.
Overall, while there are areas for improvement, particularly in staffing during peak times, the hotel's team is largely perceived as friendly, professional, and committed to enhancing guests’ experiences.
Pool
Enzo Hôtels - ST Eloy Metz Amneville offers guests a mixed experience with its swimming pool. Visitors often appreciate the pool, especially during hot weather, as it provides a refreshing escape. The pool's location and compact size make it a convenient feature, yet it is sometimes perceived as smaller and less inviting than expected due to its position among the hotel rooms. On the positive side, some guests commend its maintenance and warmth, adding to the comfort of their stay. However, opinions differ regarding the cleanliness, with some reports of debris and insufficient upkeep. Despite these issues, the pool remains a noteworthy amenity, contributing to a pleasant overall stay, enhanced by the hotel's greenery and serene atmosphere.
FAQ
Yes, Enzo Hôtels - ST Eloy Metz Amneville has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Enzo Hôtels - ST Eloy Metz Amneville.
Yes, Enzo Hôtels - ST Eloy Metz Amneville welcomes dogs.
No, parking facilities aren't available at Enzo Hôtels - ST Eloy Metz Amneville.
No, Enzo Hôtels - ST Eloy Metz Amneville doesn't have a gym.
