Eastwell Manor, Champneys Hotel & Spa
Please select your travel dates to see rates and availability
Info
With its period charm, regal surroundings, warming log fires, award winning cuisine and some of the best spa and leisure facilities in England, this hotel is a highly esteemed Country House with a quality of service that is hard to equal.
Summary of reviewsEastwell Manor, Champneys Hotel & Spa is a stunning location with great character and friendly staff, perfect for a tranquil break and a nature-filled escape. While some guests had a negative experience with dining and room conditions, it seems that many enjoyed the food and service. The hotel could benefit from a consistent and thorough cleaning regimen to ensure a high standard of cleanliness for guests. The staff were generally professional, helpful and polite with special mentions for some individuals. The spa and swimming facilities had mixed reviews, but the outdoor pool was a great place to relax on a hot day. The hotel exudes luxury and provides the perfect indulgent getaway, making it a dream destination for romantic getaways and special celebrations.
Show moreRead review summaries for all categories
Categories
Dreams' is the hotel's extensive beauty spa and therapy area, providing 15 luxurious treatment rooms with dedicated and trained team of beauticians and therapists; numerous and varied treatments are available to relax, de-stress, refresh, rejuvenate and beautify.
An impressive building which overlooks beautiful lawns and set in quiet surroundings, perfect for romantic getaways.
Facilities for people with special needs are available.
Apart from its luxurious accommodation and historic charm, this hotel also offers some quite spooky encounters with its ghost residents. Many guests have reported seeing the ghost of a horseman riding towards the castle and then disappearing in a nearby lake, while a white lady is said to suddenly appear near the porters during nighttime.
Hotel with EV Charging Stations
Room Types
About Eastwell Manor, Champneys Hotel & Spa
Guest Reviews
Eastwell Manor, Champneys Hotel & Spa is located in a beautiful setting surrounded by stunning grounds and beautiful scenery, making it the perfect location for a nature escape or relaxation. The staff take great care of the location and it is well-kept. The grounds are lovely to walk around and explore the nostalgic atmosphere. Guests love to take local walks where possible and enjoy the surroundings. Although there are some private paths that can be upsetting not to be able to use by walkers. The hotel's location is great for exploring Kent and it is also conveniently located near the Eurotunnel. The property has lots of character and is very picturesque from the outside. However, some guests note that it is a good walk from the main house to accommodation. Overall, Eastwell Manor, Champneys Hotel & Spa is a stunning location with great character and friendly staff, perfect for a tranquil break and a nature-filled escape.
Guests have mixed opinions regarding the breakfast at Eastwell Manor, Champneys Hotel & Spa. Some guests were pleasantly surprised to discover that breakfast was included in their stay, while others found the cold buffet to be limited and unappetizing. Those with dietary requirements noted that options were small. However, many guests enjoyed the excellent choice of breakfast with a variety of pastries, cereal, fruit, juices and hot dishes from the menu. The cappuccino machine was a nice touch and the staff were generally friendly and helpful. Unfortunately, some guests found their breakfast experience to be a disaster with cold food, tiny portions, incorrect orders and long wait times. Vegetarians also noted limited options and some found the breakfast tomato and black pudding to be too hard. Despite this, many guests praised the food for being tasty and healthy and enjoyed relaxing by the pool, spa and gardens with their breakfast.
When it comes to dining at Eastwell Manor, Champneys Hotel & Spa, it seems that the experience is a mixed bag. Some guests absolutely loved the food, describing it as excellent, great and exceptional. However, others found the quality of the food to be disappointing or average with some specific dishes like steak or the belly of pork being subpar. Some guests reported slow service with some even having to send their food back due to errors. Others had trouble booking evening meals in the restaurant or found the selection to be lacking. On the other hand, many praised the staff, describing them as pleasant and helpful. Overall, while some guests had a negative experience with dining at Eastwell Manor, it seems that many enjoyed the food and service.
The rooms at Eastwell Manor, Champneys Hotel & Spa received mixed reviews from guests. Some found the deluxe rooms to exceed their expectations with spacious and bright interiors, lovely decor and big, comfy beds. However, other guests reported poor conditions such as dirty rooms, broken handles, outdated facilities and technical faults. Some also complained about noise from other guests and the car park, as well as small rooms in the separate building. Some guests also encountered unhelpful staff, while others praised the helpfulness of the receptionist. Some rooms were described as gorgeous and fabulous, while others were criticized as shabby and in need of redecorating. The bathrooms ranged from fab to tired with some guests bothered by the lack of doors and low water pressure in the showers. Overall, the hotel rooms were described as clean but with room for improvement in terms of maintenance and updating.
Eastwell Manor, Champneys Hotel & Spa offers a mixed experience when it comes to their beds. While some guests report having a lovely and comfortable stay with big, comfy beds, others were disappointed with the mattress quality, describing them as hard as rocks or with creases down the middle. Some guests also mentioned that the mattresses in their rooms were old and needed changing. However, the hotel staff did their best to accommodate these guests' requests by providing mattress toppers and duvets. On a positive note, the gardens and views from the rooms were praised and guests enjoyed the relaxing Deep Relaxation Room. Overall, while some guests experienced uncomfortable beds, it did not detract from their appreciation of the hotel's amenities such as the spa and excellent food.
Guests have mixed reviews about the cleanliness of Eastwell Manor, Champneys Hotel & Spa. While some have found the hotel to be spotless and the changing rooms frequently cleaned, others have complained about unclean rooms and spa facilities. There have been reports of black mould, broken tiles and hair in the pool. While some guests found the bathrooms lovely, others have reported that bathrooms needed a deep clean. There have also been reports of unclean communal areas and carpets with stains. The spa facilities are said to be old and in need of an overhaul. While some guests found the rooms to be clean, others have reported dried petals, dust and hair on furniture and towels. The hotel could benefit from a consistent and thorough cleaning regimen to ensure a high standard of cleanliness for guests.
Eastwell Manor, Champneys Hotel & Spa is an Elizabethan style building located in a tranquil setting. Guests have access to gym and spa facilities, including sports massage. The staff at the hotel are friendly, welcoming and accommodating. Reviews mention a superb manager named Morgan, a kind and attentive host and friendly bar staff. However, there are a few negative reviews regarding untrained and rude staff, poor customer service and slow response rates. Nevertheless, the majority of guests praised the staff, including reception, restaurant and spa staff, who were considered professional, helpful and polite. Special mentions were made for Jessica, Doug, Arunee and various others who provided excellent service. Overall, the guest reviews highlight the friendly and helpful staff at Eastwell Manor, Champneys Hotel & Spa.
The spa at Eastwell Manor, Champneys Hotel & Spa had mixed reviews from guests. While some found it to be a great experience, others were disappointed. The spa area itself was generally described as nice, but some guests found the pools to be too cold. Many reviews suggested that the facilities were old and needed updating with some noting issues such as broken equipment, mould and dirty water. However, other guests did enjoy the spa treatments and found the spa experience to be great. Limited access to the spa was also mentioned with some time restrictions and the need to walk to the spa as it was not attached to the building. Overall, while the spa has its drawbacks, some guests appreciated the extra touches such as robes and fresh towels.
The swimming facilities at Eastwell Manor, Champneys Hotel & Spa are a mixed bag according to guest reviews. While some enjoyed the large main pool, others found it too cold or shared with Aqua classes. There were also complaints of lukewarm water and too much chlorine in the spa pool. Reviewers mentioned a lovely heated outdoor pool, but there were concerns about cleanliness with lots of hair in the pool. Some guests were lucky enough to use the outdoor pool after 5 pm, but others were disappointed to be told it was out of bounds at certain times. Despite some upgrades needed for the spa and jacuzzi, guests agreed that the outdoor pool was a great place to relax on a hot day.
Eastwell Manor, Champneys Hotel & Spa is a beautiful destination for those looking for a luxurious stay. The facilities provided by the hotel are exceptional with a heated outdoor pool being one of the main attractions. Guests who stayed during good weather enjoyed spending most of their time in the fresh air by the pool, which had plenty of beds and water on tap. The tranquil environment allowed them to relax and unwind and even though the pool was busy, everyone respected each other's space. The well-maintained outside pool was definitely a bonus along with the good spa facilities. Guests found the use of the outdoor pool on hot days superb to relax. The outdoor pool, along with the resort's spa and beautiful grounds made for an enjoyable stay.
Eastwell Manor, Champneys Hotel & Spa is a beautiful, historic manor that exudes luxury and provides the perfect indulgent getaway. The hotel is set in stunning, vast grounds that only add to the wow-factor of the stay. With beautiful architecture and exemplary facilities, the hotel and spa provide an experience of sheer luxury. Guests can't help but be charmed by the lovely location and the nice spa facilities that are available. The bedrooms are truly delightful with luxurious 4 poster beds and even claw foot baths to indulge in. Although some guests expected a more luxurious stay for the price, overall the hotel maintains an air of elegance and charm. However, some guests did mention that certain areas of the hotel could be improved with better management and staff. Nevertheless, all in all, this hotel is an amazing house and is a beautiful manor that is well worth a visit.
Eastwell Manor, Champneys Hotel & Spa is a dream destination for romantic getaways, special dates and celebrations. With beautiful surroundings and an olden days feel, it's the perfect place to relax and enjoy quality time together. Don't worry about the food - it's amazing! Whether you're celebrating an anniversary, honeymoon, or a friend's birthday, the hotel staff will make sure it's a memorable experience. They even added congratulations chocolates and rose petals for one couple's wedding night! With a romantic atmosphere, the hotel is recommended for adults, couples or small groups. You won't regret booking a stay at this Romantisch weekendje.
Yes, Eastwell Manor, Champneys Hotel & Spa has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
Yes, a spa is available at Eastwell Manor, Champneys Hotel & Spa.
No, Eastwell Manor, Champneys Hotel & Spa doesn't allow dogs.
Yes, parking facilities are available at Eastwell Manor, Champneys Hotel & Spa.
Yes, Eastwell Manor, Champneys Hotel & Spa has a gym.
