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Summary of reviewsThe Waterloo Hotel, situated in the heart of Betws-y-Coed, has earned significant praise for its exceptional location, positioning it as an attractive base for exploring Snowdonia and the surrounding Welsh countryside. Guests frequently highlight the hotel's proximity to village amenities, natural attractions and adventure sites like Zip World and the Snowdon Railway, commending its peaceful yet accessible setting. Its strategic location allows easy access to both mountain and coastal trails, making it perfect for outdoor enthusiasts.
The hotel’s breakfast offers a varied and high-quality selection, earning terms like delicious, tasty and superb from guests. Freshly cooked meals and hearty hot breakfasts using local ingredients are particularly appreciated. While there are minor suggestions for improvements, such as better fruit selection and quicker service, the general feedback is overwhelmingly positive. The evening dinner experience also wins high praise for its exceptional quality and variety, although a few reviews suggest a need for a more extensive menu.
Guests regard the rooms at The Waterloo Hotel as clean, comfortable and spacious with modern facilities like stylish bathrooms and large beds. The hotel’s pet-friendly policy and well-maintained lodges receive special recognition. While there are occasional remarks about dated decor and maintenance issues, the majority of feedback attests to the high standard of room presentation and comfort.
Cleanliness across the hotel is consistently praised with rooms and shared spaces described as spotless and well-maintained. The housekeeping staff are commended for their meticulous attention to detail, contributing to a relaxing and welcoming environment. This commitment to cleanliness enhances the overall guest experience, even compensating for any minor aesthetic shortcomings.
The staff at The Waterloo Hotel are widely acclaimed for their friendliness and helpfulness, making a significant positive impact on guest experiences. Receptionists are noted for their efficiency and approachability, while the bar and restaurant staff contribute to a welcoming dining atmosphere. The team's dedication to service ensures that guests feel well cared for during their stay.
The WiFi service receives mixed reviews; while many guests enjoy strong and reliable connectivity, others experience issues, particularly in certain rooms and lodges. The feedback suggests a need for improvement in coverage and stability to enhance the overall stay.
The hotel's spa and leisure facilities are highly regarded, offering a clean and welcoming environment for relaxation. The newly refurbished spa, including a sauna, steam room and Jacuzzi, is particularly praised, though some guests mention occasional issues with pool temperature and access. The gym is noted for its excellent facilities and cleanliness, complementing the spa experience and catering to fitness enthusiasts.
Families find The Waterloo Hotel to be an excellent choice for a welcoming and accommodating stay. The spacious family lodges and clean pool are particularly favored, making the hotel a preferred option for those traveling with children. Positive comments about the children’s menu and the family-friendly atmosphere further highlight its suitability for family trips.
Overall, The Waterloo Hotel combines a prime location, exceptional cleanliness, friendly staff and quality amenities to create a highly satisfying guest experience. Despite minor areas for improvement, it remains a highly recommended choice for travelers exploring North Wales.
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Heated Pool Indoor Pool Children's Pool
