Best Western Premier Heronston Hotel & Spa
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Summary of reviewsThe Best Western Premier Heronston Hotel & Spa is a great location for those looking to visit Cardiff and the surrounding area. The hotel's proximity to various attractions such as Ogmore beach, mountains and shopping areas makes it the perfect destination for families and couples alike. The breakfast experience received mixed reviews from guests with some describing it as exceptional and others as poor quality with limited choices. The dinners also received mixed reviews with some guests raving about the delicious meals while others found the food lacking in quality with poor service. The rooms received mixed reviews with some guests finding them spacious and comfortable while others felt they were in need of a complete refurbishment. However, renovations are currently underway, so guests should expect to see some updated rooms. The staff at the hotel were the highlight of many guests' stays with compliments on their friendliness and exceptional service. The hotel's spa and pool facilities were also highly rated, although there were issues with cleanliness and accessibility for those with disabilities. Overall, the Best Western Premier Heronston Hotel & Spa offers great value for money with excellent facilities and easy access to nearby attractions.
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The Best Western Heronston Hotel & Spa offers a variety of spa packages for guests to choose from, including the Schmoo Spa Experience Package, Schmoo Luxury Spa Package, Schmoo for 'Him' Spa Package, Schmoo Pregnancy Pamper Package and Schmoo Body & Soul Deluxe Package. Each package includes a range of treatments, such as massages, facials and manicures, as well as a light lunch or afternoon tea and complimentary time to relax around the mood-lit pool. Additionally, the spa offers a range of individual treatments, such as body massages, luxury spa facials and firming eye treatments. All packages and treatments are available for guests over 16 years old and must be paid in full at the time of booking.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
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About Best Western Premier Heronston Hotel & Spa
Guest Reviews
The Best Western Premier Heronston Hotel & Spa is located in a great spot, making it easy to access Cardiff and the surrounding area. The location is perfect for those who want to visit Ogmore beach or explore local shopping areas. Guests found the hotel easy to locate and appreciated its proximity to various amenities. Additionally, the hotel is located near several beaches, mountains and shopping spots, ensuring guests can have a great time. Although there was some refurbishment work going on during visits, guests still found the location to be ideal for their needs. Overall, the hotel's location was perfect for visitors seeking peaceful surroundings and easy access to nearby attractions.
The breakfast experience at the Best Western Premier Heronston Hotel & Spa appears to be hit or miss according to guest reviews. Some guests mentioned that the breakfast was exceptional, superb and really nice with a lovely choice and great food. The buffet style cooked English or continental options were good and the value for money was great. However, others were disappointed with the limited choice of gluten-free vegan/vegetarian options and described the breakfast as poor quality, inadequate and with cold, tough, inedible bacon. Some guests went as far as suggesting to skip breakfast at the hotel and eat at nearby places like Ewenny garden centre 5 mins away. A few guests also complained about cold food and leftovers from earlier sittings being served. Additionally, some guests had to walk through the car park to get to breakfast and were denied requests for certain items like mushrooms. In conclusion, while some guests enjoyed the lovely breakfast at the hotel, others were disappointed with the quality and limited choice.
The dinners at the Best Western Premier Heronston Hotel & Spa received mixed reviews from guests. Some found the food to be okay with a variety of facilities and menu options, but lacking in quality. Others raved about the delicious meals, calling it an excellent choice for dining. The evening meals were generally enjoyable or lovely, but a few guests experienced poor service with wrong or delayed orders and some didn't receive their orders at all. The restaurant menu was somewhat limited and disappointing for some guests, but others had an excellent dinner in the evening. One guest mentioned a pathetic sandwich that wasn't what they ordered. On a positive note, the hotel was accommodating of a large dinner party. Overall, while some guests had a great dining experience, others were disappointed with the quality and service.
Guests have had mixed experiences with the rooms at Best Western Premier Heronston Hotel & Spa. Some found the rooms to be spacious, clean and comfortable with modern decor and updated furnishings. Others felt that the rooms were tired and dated, in need of a complete refurbishment. Additionally, some guests experienced issues with key cards not working, musty smells, noisy fans and uncomfortable beds. However, many guests appreciated the spaciousness of the rooms, the cleanliness and the lovely decor. The hotel is currently undergoing refurbishment, so guests should expect to see some updated rooms. Overall, there were a few issues with the rooms, but guests generally enjoyed their stay and appreciated the friendly staff and great location.
Guests consistently praised the comfortable beds at Best Western Premier Heronston Hotel & Spa. Many commented on the lovely large and comfy beds, while others specifically mentioned the super king bed as fantastic and so comfortable. Some guests did report issues with certain beds, such as worn mattresses or discomfort due to springs and hard pillows, but overall guests found the beds to be comfortable. Rooms were described as spacious and airy with many mentioning the comfortable beds as a highlight of their stay. In general, guests found the rooms to be clean and updated with one guest noting that their room had been recently renovated. Staff were also praised for their friendliness. Overall, those who chose to stay at Best Western Premier Heronston Hotel & Spa found the experience to be enjoyable and comfortable.
The Best Western Premier Heronston Hotel & Spa is a clean and welcoming establishment, perfect for those seeking a fresh and clean hotel experience. While some guests noted that certain rooms looked tired and outdated, renovations are currently underway, resulting in new decor and updated rooms. Although the refurbishments did dampen the cleanliness on arrival for some guests, the majority of the hotel was described as spotlessly clean. However, a few guests experienced issues with a lack of cleaning service and unclean areas such as dirty cutlery and uncleaned breakfast tables. Despite these setbacks, the majority of guests found the rooms and bathrooms to be clean and comfortable. The swimming pool was also highlighted as an excellent facility, very clean and well-maintained.
The staff of Best Western Premier Heronston Hotel & Spa have received glowing reviews from guests with many describing them as friendly, helpful and polite. The receptionist and duty manager were particularly commended for their exceptional service, while one guest praised the ladies serving the food for their politeness. There were a few negative comments about individual staff members with one server being described as rude and a receptionist as unfriendly, but these were outweighed by the positive feedback. Many guests commented on how the staff went above and beyond with one guest even suggesting that they deserve awards for their exceptional hospitality. From Victoria who accommodated guests to Bonny on the bar, the staff of the hotel were consistent with excellent customer service skills throughout. Despite some construction work, the staff were found to be accommodating and helpful. All in all, it seems that the staff at Best Western Premier Heronston Hotel & Spa are a highlight of any stay at the hotel.
The Best Western Premier Heronston Hotel & Spa boasts of a lovely spa with a nice pool, sauna and steam room perfect for a relaxing stay. The swimming pool is described as lovely, warm and sensuous, though some guests had to book to use it and a few mentioned that children were making loud noises early in the morning. Regardless, many of the guests found the pool and spa facilities amazing and relaxing and a big bonus for their stay. However, some guests were not able to use the jacuzzi as it was out of commission during their visit. Nevertheless, the spa area itself was described as good, nice, little and even amazing by other guests. Clean facilities were as expected and some guests wished they received more information about the spa. One guest pointed out that they only received a towel instead of a robe when using the spa facilities, but overall, it's a great addition to the hotel.
The Best Western Premier Heronston Hotel & Spa is a great pick for those looking for a hotel with amazing pool facilities. Guests of all ages will be delighted with the lovely swimming pool and the added bonus of a sauna and jacuzzi. However, some guests have reported that the pool surroundings appear dated and not very clean. Others have noted that the pool is full of children doing cannon balls early in the morning, so a member of staff on the poolside would have been appreciated. Despite this, the swimming pool was described as excellent with many guests enjoying the use of the facility. Some guests did mention issues with faulty locks in the changing rooms. Overall, the pool at Best Western Premier Heronston Hotel & Spa is a good choice for those looking for a relaxing and enjoyable stay.
The Best Western Premier Heronston Hotel & Spa is a great choice for those travelling by car, as the hotel offers ample parking spaces. Many guests praised the parking facilities with some even mentioning that there were always plenty of parking spaces available. The hotel also offers free Wi-Fi, which was rated highly by guests. In addition to the good parking and Wi-Fi, guests also enjoyed the excellent leisure facilities, including a jacuzzi (although on occasion this was not in service). However, some guests noted that there was no offer to help with bags and that the hotel was currently undergoing renovations with no warning, which meant that the bar was closed and there was no price reduction offered. Another thing to note is that all guests are advised to use the same entrance to the hotel.
The Best Western Premier Heronston Hotel & Spa is a great option for families with separate rooms for kids and spacious family rooms available. However, there seems to be an issue with booking family rooms for 5. Unfortunately, there are no children's meals available at the hotel. Despite this, the staff are welcoming and friendly, accommodating large families and even dogs. The location is perfect for visiting family in the area, but finding the family rooms can be a bit of a maze. It's worth noting that there have been some issues with room maintenance, including noisy beds and weak showers. There have also been problems with accessibility, but the staff have been helpful in accommodating guests with mobility issues. Overall, the hotel is a good option for families with kids, although there have been some avoidable problems that have affected special occasions.
The Best Western Premier Heronston Hotel & Spa offers great value for money with spacious rooms and excellent facilities. However, some guests found the hotel to be old and dated with unfinished renovation work underway during their stay. The restaurant received mixed reviews with some guests advising against dining there. The hotel's bar was limited in terms of drink availability with only bottled drinks on offer. A few guests had negative experiences with one guest's special family occasion being ruined by avoidable problems. Overall, while some guests enjoyed their stay, others found the hotel to be disappointing and poor value for money.
The Best Western Heronston Hotel & Spa received mixed reviews from guests regarding its accessibility for those with disabilities. While some guests noted good accessibility for mobility devices such as motorised wheelchairs and the availability of accessible rooms, others found issues with the quality of the rooms. One guest mentioned that the disabled room they booked was old and worn, the bed was uncomfortable and the toilet didn't flush properly. Another guest reported that the carpet in the accessible room was in poor condition and the shower was over a bath, making it difficult for their elderly mother to use. Additionally, some guests reported difficulty with facilities not being manned and one guest with mobility problems had to keep returning to reception for new keys. However, other guests found no issues with accessibility and enjoyed the hotel's lovely spa, despite one guest noting that their room was stuffy. Overall, guests with disabilities may want to request a ground floor room or a room close to the lift and confirm any necessary accommodations before booking.
Yes, Best Western Premier Heronston Hotel & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Best Western Premier Heronston Hotel & Spa.
Yes, Best Western Premier Heronston Hotel & Spa welcomes dogs.
Yes, parking facilities are available at Best Western Premier Heronston Hotel & Spa.
Yes, Best Western Premier Heronston Hotel & Spa has a gym.
