Summary of reviewsThe DoubleTree By Hilton Brussels City is a highly recommended hotel for those looking for a convenient and comfortable stay in Brussels. The hotel's location is its greatest asset with easy access to public transport, shopping areas, museums and historical attractions. Guests have raved about the complete and delicious breakfast buffet with diverse options available for everyone's taste. The hotel's rooms are spacious, well-maintained and equipped with modern amenities, offering a great night's sleep with comfortable beds. The hotel staff is friendly, attentive and professional, contributing greatly to guests' positive experiences. The hotel's cleanliness has also been consistently praised with spotless rooms and bathrooms. While the hotel's wifi experience may vary, many guests had a positive experience. Overall, the DoubleTree By Hilton Brussels City offers great value for its price and is a lovely and comfortable hotel. Show more
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Categories
Historic Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Gym
4-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 48 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Is there a sanitizing sprayer for shoes outside each room? Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
IHG certification
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Bar and Restaurant
Fitness and Sauna
Has the hotel closed during the pandemic? No
Answers last updated by DoubleTree By Hilton Brussels City
King RoomThe spacious double room provides air conditioning, a safe deposit box, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Deluxe King Room with ViewThe spacious double room offers air conditioning, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Deluxe King Room with Mobility AccessibleThe double room provides a seating area. The unit offers 1 bed.
Junior King Suite with ViewThe suite offers air conditioning, a safe deposit box, heating, as well as a flat-screen TV with cable channels.
One-Bedroom King Suite with ViewThe spacious suite provides air conditioning, a safe deposit box, heating and a flat-screen TV with cable channels.
King Room - Mobility AccessThe spacious double room provides air conditioning, a safe deposit box, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
King Room with Sofa BedThis triple room is air-conditioned and features a flat-screen TV with cable channels, a safe deposit box and heating. The unit offers 2 beds.
Twin RoomThe spacious double room provides air conditioning, a safe deposit box, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
The DoubleTree By Hilton Brussels City is the perfect base for exploring the city, located just a short walk from Brussels Nord train station and the Grand Place. Guests love the convenient location with easy access to parking, public transport and all the activities of the city center. The hotel is situated right by a metro station and within walking distance of many restaurants, shopping areas, museums and historical attractions. The central location is also great for shopping, as it's right next to malls and street shops. Overall, the hotel's location is its greatest asset with guests appreciating the easy access to all that Brussels has to offer.
Breakfast
If you're looking for a hotel with a great breakfast, DoubleTree By Hilton Brussels City might be the perfect choice for you! Guests have raved about the complete and delicious options available at the breakfast buffet. There's a diverse selection of fresh produce and various choices for everyone's taste. There's a reasonable continental breakfast and even for those requiring gluten-free options, they were provided upon request. Additionally, the warm and melt-in-your-mouth cookies you receive during check-in are a noteworthy treat. The breakfast staff goes above and beyond to accommodate guests' dietary needs, but some have wished for more choices of vegetarian options. Overall, the breakfast is rich, varied and of standard Hilton's quality with many guests including the breakfast in their rating of the hotel. Some reviewers commented on the breakfast's organization with big wooden bowls filled with fresh fruit, good coffee and orange juice and even water dispensers in the hallway for refilling bottles. Moreover, the warm ambiance of the breakfast room added to many guests' dining experience and though breakfast closes early on weekdays, guests have been expressing their satisfaction with the quality of breakfast. However, some guests did not enjoy the breakfast with one noting a limited choice in items available and the same options every day. Nonetheless, most visitors rated the breakfast at DoubleTree By Hilton Brussels City positively and it's undoubtedly worth trying out during your stay!
Rooms
DoubleTree By Hilton Brussels City offers an amazing experience with its beautiful and spacious rooms that are well-equipped with modern amenities. The rooms are well-maintained, clean and quiet with comfortable and cozy beds. The bathrooms are top-notch with modern and stylish decor. The showers are spacious with good pressure. The hotel provides good facilities like water service on every floor, coffee and tea making facilities, small fridges and fresh towels daily. The hotel staff is friendly and attentive to guest needs. Although some guests complained about the lack of natural light, not having a view, uncomfortable beds and small wardrobe space, most people were satisfied with the size and cleanliness of the rooms. The guests loved the high ceilings, art deco style and modern decor of the hotel. The location of the hotel is also perfect, near the center, shops and train station. Overall, it is a lovely and comfortable hotel that offers great value for its price.
Beds
The DoubleTree By Hilton Brussels City offers a great night's sleep with its comfortable beds. Guests raved about the cozy and amazing beds, some even describing them as fabuleuse. The rooms are spacious and clean with daily bed-making and comfortable king-size beds with impeccable bedding. Despite one or two complaints about the sofa bed and thin bathroom doors, the majority of guests praised the comfort of the beds and the overall convenience of the hotel.
Cleanliness
Guests staying at the DoubleTree by Hilton Brussels City have consistently praised the hotel for its cleanliness. From the spotless rooms and bathrooms to the fresh towels and new beddings, guests have described the hotel as being "absolutely spotless". The staff have been commended for their attentive cleaning and neatness with many reviews describing them as "very lovely". The rooms have been described as spacious, comfortable and tastefully decorated with no exterior noise to disrupt a peaceful stay. Although a few reviews noted some issues such as poor toiletries, broken/clogged toilet and low-quality hairdryer, overall the hotel has been described as a "luxury, clean and quality" property. Guests have also appreciated the delicious warm cookies provided at check-in as an added bonus to their fantastic stay.
Staff
If you're looking for a hotel with a welcoming and professional staff, the DoubleTree By Hilton Brussels City is a great choice. Many guests praised the nice, kind and attentive employees at the reception, restaurant and bar. Some even mentioned specific individuals who went above and beyond to ensure their guests had a pleasant stay. The breakfast staff was also commended for being very helpful. Though there were a few instances where guests found the staff unfriendly, the majority consensus is that the hotel staff is courteous, patient and always ready to assist with any requests. The hotel's restaurant and bar staff are also highly praised for their excellent service, good food and knowledge of Belgian brews and spirits. Overall, the staff's professionalism, politeness and friendliness contributed greatly to guests' positive experiences at the hotel.
Wi-Fi
Guests at the DoubleTree By Hilton Brussels City have mixed reviews about the hotel's wifi. However, the majority of guests had good experiences with the wifi, citing it as "good" and "buena." Unfortunately, some guests did experience issues with the wifi not working for several days or not working at all for the duration of their stay. One guest reported that the wifi was "awful" and "terrible." Some guests also expressed concerns about the security of the wifi. Despite these issues, the hotel's wifi rates were high on booking.com. Additionally, a positive aspect noted by guests was the availability of a water fountain on each floor. Overall, the wifi experience at this hotel may vary, but many guests had a positive experience.
No, DoubleTree By Hilton Brussels City doesn't have any pool.
No, a spa isn't available at DoubleTree By Hilton Brussels City.
Yes, DoubleTree By Hilton Brussels City welcomes dogs.
No, parking facilities aren't available at DoubleTree By Hilton Brussels City.
Yes, DoubleTree By Hilton Brussels City has a gym.