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Summary of reviews'Up Retiro' enjoys high acclaim for its advantageous location in the heart of Buenos Aires, providing easy access to numerous attractions, shopping centers, eateries and transport hubs and making it ideal for both exploring the city and daily commutes. Guests particularly appreciate the quiet, safe surroundings and the convenience of nearby transport terminals.
The hotel's rooms receive mixed feedback; while many guests commend the cleanliness, comfort and modern amenities like large LED TVs and efficient air conditioning, others criticize the small and sometimes outdated conditions, including worn fixtures and occasional maintenance lapses. Bathrooms, though mostly clean, are noted for being small and occasionally outdated.
Despite the absence of a breakfast service, the provision of complimentary 24/7 coffee and tea is well-received. Guests often find the nearby cafes and bars adequate for their morning meals, some even benefiting from hotel-offered discount coupons. The quality of dinner and the convenience of an on-site restaurant and bar are appreciated with nearby dining options further enhancing guests' culinary experiences.
Cleanliness at 'Up Retiro' is generally praised, although there are scattered mentions of minor issues such as dusty carpets and slightly outdated bathroom conditions. The hotel's routine cleaning services and high standards of room hygiene, including fresh towels and effective air conditioning, contribute positively to guest satisfaction.
The standout feature of 'Up Retiro' is undeniably its staff. Consistently described as attentive, kind and professional, the staff's willingness to assist at any time greatly enhances the overall experience. Specific staff members, like Ezequiel and Mario, receive notable mentions for their exceptional service.
The wifi experience is inconsistent with some guests enjoying excellent connectivity, while others struggle with unstable or non-functional internet, especially in the rooms. This suggests a need for improvement to ensure reliable service throughout the hotel.
Families find 'Up Retiro' a highly praised option thanks to its family-friendly amenities, safe environment and convenient location near family-oriented activities and restaurants. However, for those traveling with young children, caution is advised regarding certain features like exposed heating elements.
Beds generally receive positive feedback for their comfort, though issues such as old and sagging mattresses, smaller-than-expected sizes and occasional maintenance problems like stained bedspreads and noisy frames are noted.
Overall, 'Up Retiro' fulfills the expectations of its three-star rating, offering comfortable accommodations, reliable service and value for money. Its prime location, combined with attentive staff and practical facilities, make it a solid choice for travelers visiting Buenos Aires. Show more
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Categories
3-Star Hotel
Located in the Retiro area, this hotel provides budget options and a convenient location. It's a practical choice for travelers seeking affordability.
Family Friendly Hotel
Small Hotel
Room Types
Standard Double RoomFeaturing free toiletries, this double room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The double room features air conditioning, a wardrobe, a safe deposit box, a carpeted floor and a TV with cable channels.
Superior Double RoomOffering free toiletries, this double room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned double room offers a TV with cable channels, a wardrobe, a safe deposit box, a carpeted floor as well as city views.
Standard Triple RoomProviding free toiletries, this triple room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The triple room provides air conditioning, a wardrobe, a safe deposit box, a carpeted floor and a TV with cable channels.
Standard ApartmentThe air-conditioned apartment has 2 bedrooms and 1 bathroom with a bath and a bidet. The apartment features a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a TV with cable channels. The unit has 4 beds.
Superior ApartmentThe air-conditioned apartment features 2 bedrooms and 2 bathrooms with a bath and a bidet. The apartment provides a wardrobe, a safe deposit box, a carpeted floor, a TV with cable channels, as well as city views. The unit offers 3 beds.
Guest Reviews
7.8
Good
Location
The guest reviews for 'Up Retiro' overwhelmingly highlight the advantageous location of the hotel as its most significant asset. Situated in the heart of Buenos Aires, the hotel provides easy access to a plethora of local attractions, including Galerías Pacífico, Retiro Station, Puerto Madero, Florida Street and various shopping centers, eateries and public transportation hubs. The central positioning makes it convenient for guests to explore the city's vibrant downtown areas on foot.
In addition to the favorable location, guests often note the quiet and safe surroundings, making it ideal for both leisurely strolls and daily commutes. The hotel's vicinity to key transport terminals like the Buquebus terminal and subway stations further adds to its appeal.
The quality of the rooms, cleanliness and excellent customer service are also consistently praised with particular emphasis on the friendly and helpful staff. Some reviews specifically mention the comfort of the beds, the efficient room facilities and the overall pleasant atmosphere of the hotel. Moreover, the hotel offers good value for money, balancing cost with a convenient location and satisfactory amenities.
While the hotel lacks a breakfast service, guests appreciate the availability of complimentary coffee and hot water 24/7. Overall, Up Retiro garners positive feedback for meeting the needs of travelers looking for a strategically located accommodation with reliable customer service and practical facilities.
Breakfast
The breakfast situation at 'Up Retiro' is a point of frequent mention in guest reviews. The hotel does not offer a breakfast service and it's clear that many guests noted the absence of this amenity. However, the hotel compensates by providing a 24-hour complimentary coffee and tea machine, which is appreciated by many. This machine offers a variety of options such as espresso, cappuccino and hot chocolate. Additionally, while breakfast isn't available on the premises, guests have noted that there are several nearby cafes and bars where breakfast can be enjoyed, sometimes even with a discount coupon provided by the hotel.
Although the absence of breakfast is highlighted, the sentiment about this varies. Some guests feel the stay would be significantly improved with an included breakfast option, while others found the nearby breakfast spots quite adequate. Despite the lack of breakfast, the overall impression of 'Up Retiro' remains positive with several noting it as a good option for accommodation. The provision of free coffee and tea, along with the helpfulness of the staff, adds to the overall appeal.
Dinner
Up Retiro hotel boasts a convenient location with a variety of gastronomic establishments nearby, allowing guests to explore different dining options. For those who prefer staying in, the hotel provides a decent dinner that has received praise for its quality, including dishes like lobster. Cleanliness and the freshness of the food are consistently highlighted.
The hotel features a restaurant and bar with a charming patio, offering a pleasant dining atmosphere. For added convenience, there are tables and microwaves available for guests who wish to bring their own food. The coffee and snacks services come highly recommended with an excellent coffee machine available for unlimited use.
While the pub-style café on the ground floor, which is beautifully decorated, is not operational, the hotel staff helpfully offers alternatives and can direct guests to local eateries with satisfying, plentiful meals. Overall, Up Retiro provides a satisfactory culinary experience, enhanced by the numerous nearby dining options.
Rooms
Up Retiro offers a mixed experience when it comes to its rooms. While many guests found the rooms clean, comfortable and equipped with modern amenities such as large LED TVs, air conditioning and good Wi-Fi, others noted significant drawbacks. The size of the rooms is a recurring issue, frequently described as very small and cramped, making stays for multiple people or extended periods less comfortable.
Comfort was a key highlight for numerous visitors with many describing the rooms as cozy with good beds. However, the aesthetic and condition of the rooms varied widely. Many commented on the need for refurbishment and modernization, pointing out outdated furniture, stained carpets and old fixtures. Specific issues such as faulty bathroom doors, mold and noise from the corridors and neighboring rooms were also mentioned.
The bathrooms received particular scrutiny, often described as very small with some featuring outdated plumbing and old shower curtains. Cleanliness was generally praised though some experienced maintenance issues such as dirty curtains and a lack of thoroughness in cleaning routines.
Though the hotel boasts a good location and practical aspects like air conditioning and safe boxes, some guests were disappointed by the disparity between the photos online and the actual room conditions. Despite these inconsistencies, many found the overall value satisfactory given the price, appreciating the basic comforts and conveniences provided.
Beds
The bed situation at Up Retiro provides a diverse range of experiences for guests. Many visitors have praised the beds for being clean with numerous mentions of comfortable and supportive mattresses. For those who like firm bedding, some mattresses have been described as high-quality, contributing to a restful sleep. However, the size of the beds has been a consistent point of critique; numerous reviews have pointed out that the beds are smaller than expected.
Despite the comfort some guests found, there have been multiple complaints about the condition and age of the mattresses. Several reviews noted that mattresses were old, sagging or in dire need of replacement. Issues such as stained bedspreads and noisy beds also emerged as common problems. Furthermore, issues with the beds being two single mattresses pushed together instead of a genuine double or queen-sized bed were mentioned, leading to discomfort due to the gap in the middle.
While the pillows were generally deemed suitable and clean, there were occasional references to them being too thin or small. Other maintenance issues, such as worn-out sheets and a lack of proper cleaning, were pointed out by some guests, impacting their overall view of the bed quality. Consequently, while some guests had a very comfortable experience, others felt that the bedding was due for significant upgrades to meet their standards.
Cleanliness
Up Retiro, a hotel that garners mixed reviews regarding its cleanliness, presents a generally clean and well-maintained environment for its guests. Many visitors commend the establishment for its very clean rooms, comfortable settings and the routine cleaning services provided. The high standards of room hygiene, including fresh towels, effective air conditioning and well-pressurized hot water, create a satisfying experience for many tourists who appreciate the detailed upkeep.
However, some areas still need attention. Issues such as dusty carpets, slight mold smells and poorly maintained bathrooms hint at occasional lapses in sanitation. A few reviewers mentioned discomfort due to outdated conditions and noted that the cleanliness of the rooms left something to be desired at times. Regular room cleaning is emphasized, although there have been instances of incomplete service, leading to dissatisfaction among guests.
Overall, Up Retiro's strength lies in its consistent efforts to maintain a high level of cleanliness, despite certain areas that call for improvement and renovation. The hotel's prime location and the helpfulness of its staff add to the appeal, making it a reasonable option for travelers seeking comfort and reliability.
Staff
The reviews for 'Up Retiro' paint a glowing picture of the hotel’s staff. Guests consistently mention the exceptional attention and service provided by the team. Words like ‘attentive’, ‘kind’, ‘professional’ and ‘friendly’ are repeated throughout the reviews, reflecting the high level of customer service experienced by visitors. The reception staff, in particular, receive high praise for their friendliness and willingness to assist at any time of the day. Specific mentions of staff members like Ezequiel and Mario highlight their outstanding contributions.
The staff's proactive approach to solving any issues guests might have further enhances the overall positive experience. The management’s attentiveness and the team’s courteous nature are frequently highlighted, creating a welcoming atmosphere for everyone. This strong focus on customer service, combined with the hotel's good facilities and convenient location, makes 'Up Retiro' a highly recommended choice for travelers seeking both comfort and excellent service.
Wi-Fi
Based on guest reviews, the overall wifi experience at 'Up Retiro' is quite mixed. While some guests praised the internet connectivity throughout the hotel as being excellent, fast and reliable, particularly noting its performance in the rooms, others report significant issues. There are consistent mentions of poor, unstable and even non-functional wifi, especially within the rooms. Issues range from weak and intermittent signals to complete lack of connectivity, forcing some guests to use wifi only in the reception area. The disparity in wifi quality indicates that while some have a good experience, improvements are critically needed to ensure a consistently reliable service across all rooms and floors.
Family
'Up Retiro' appears to be a highly praised option for families seeking accommodation. Numerous reviews highlight it as ideal for family stays with amenities specifically catering to households with children. The hotel features family suites and separate WiFi for family rooms, ensuring a comfortable and uninterrupted stay. Its location is noted as excellent for family trips with nearby family-friendly restaurants and activities that appeal to both young and older children.
Guests repeatedly mention the safe environment and the overall family-friendly atmosphere, making it a reliable choice for those traveling with kids. The hotel's facilities are described as top-notch for families and the staff's attention to detail and service further enhance the stay experience.
However, it should be noted that while the hotel receives high marks for being accommodating to families, it’s not exclusively tailored for them. Some reviews suggest caution with certain features like exposed heating elements, which may pose risks for small children. Additionally, a few guests note that the hotel may be more suited for business travelers due to its central location and amenities.
Overall, 'Up Retiro' stands out as a valuable and welcoming option for families, providing a blend of comfort, safety and convenience that makes it a solid choice for family outings in Buenos Aires.
3 Star
Up Retiro offers a comfortable stay with an attentive staff, making it a good choice for a three-star hotel. The facilities and services are well-maintained, providing an excellent quality-price ratio. It's an ideal option for those seeking a getaway to Buenos Aires, located conveniently close to places of interest. Although opinions on its star rating vary, many guests highlight its suitability as a three-star establishment with good value for money.
No, Up Retiro doesn't have any pool.
No, a spa isn't available at Up Retiro.
No, Up Retiro doesn't allow dogs.
No, parking facilities aren't available at Up Retiro.