Cala Bona, Paseo Marítimo, 2539.612652,3.390784(Show on Map)
7.7
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Sur receives notable praise for its prime location, making it an ideal choice for visitors seeking proximity to the beach and ease of access to Palma's port, shops, and dining options. The convenience of nearby public transportation and efficient airport connections further enhances the hotel's appeal. Guests frequently commend the exceptional staff for their friendliness, attentiveness, and professionalism, which significantly contribute to a welcoming and stress-free environment.
Cleanliness is another highlight, with accommodations and facilities, including the pool, being well-maintained and tidy. The pool, in particular, is lauded for its cleanliness, tranquility, and relaxing atmosphere, despite some noting limited hours and occasional overcrowding.
The hotel's breakfast offerings are often described as simple yet sufficient, providing a hearty start to the day at a reasonable price. While the dinner receives much appreciation for its taste, variety, and quality-to-price ratio, the early dining schedule and repetitive starter buffet are noted as minor drawbacks.
Room experiences are varied, with guests appreciating the spaciousness and comfort of certain accommodations, though cleanliness standards and sound insulation could see improvement. Some facilities show signs of wear, but the presence of balconies adds charm to the setting.
Beds and mattresses receive mixed feedback, with many guests enjoying their comfort while others criticize the cleanliness of linens and bed presentation.
Overall, Hotel Sur's strategic location, coupled with excellent staff service and a commitment to maintaining cleanliness, provides a satisfying experience for travelers, particularly those seeking simplicity and convenience.
Categories
Beach
Just a short walk from the beach, Hotel Sur is perfect for families and couples. Its central location allows for quick and easy access to the beach and local amenities.
Pool
Hotel Sur offers a seasonal outdoor swimming pool. It is located in Cala Bona and offers direct beachfront access with stunning sea views.
Outdoor Pool
Cheap
Located in Son Servera, this hotel is near the coast and offers easy access to local beaches. It provides a simple and affordable option for beachgoers.
Outdoor Pool
Facing the beachfront, this hotel offers a seasonal outdoor swimming pool with a children's section.
Golf
Family
Business
Gym
Tennis
Room Types
Twin Room with BalconyThis room offers a balcony or terrace with views of the mountains or Cala Millor Bay. It includes 2 single beds and features a minibar, safe and en-suite bathroom. There is a table and chairs, and towels and sheets are provided. Fans are available to rent.
Single Room with BalconyThis room offers a balcony or terrace with views of the mountains or Cala Millor Bay. It includes 1 single bed and features a minibar, safe and en-suite bathroom. There is a table and chairs, and towels and sheets are provided. Fans are available to rent.
Superior Twin Room with Sea ViewThe twin room offers air conditioning, a minibar, a balcony with mountain views as well as a private bathroom featuring a bath or a shower. The unit offers 3 beds.
Double Room with Pool ViewThe double room features air conditioning, a minibar, a balcony with pool views as well as a private bathroom boasting a bath. The unit has 2 beds.
Superior Double Room with Pool ViewThe double room features air conditioning, a minibar, a balcony with pool views as well as a private bathroom boasting a bath or a shower. The unit has 3 beds.
Guest Reviews
7.7
Good
Review Summaries
Location
The reviews for Hotel Sur highlight its outstanding location, making it a prime choice for visitors. Situated just steps away from the beach, the hotel offers easy access to the sea, a major advantage for those looking to enjoy coastal activities. The proximity to Palma's port provides guests with charming strolls and an array of quaint shops. For those relying on public transportation, the convenience extends to a nearby bus stop, and the journey from the airport to the hotel is smooth and efficient. The presence of multiple dining and entertainment options within walking distance further enhances the hotel's appeal. Despite some mentions of the hotel being a bit far from Palma's main landmarks, the generally superb location is complemented by excellent staff service, creating a welcoming and comfortable environment for travelers. Whether browsing the lively local atmosphere or utilizing nearby parking for explorations beyond the immediate vicinity, Hotel Sur's strategic placement continues to satisfy its guests.
Breakfast
Hotel Sur's breakfast offerings receive a mixed bag of feedback, with many guests noting its simplicity and efficiency. The buffet provides a primarily English breakfast with a variety of items, although some find it monotonous over multiple days. Despite a few criticisms regarding quality and choice, the breakfast is often described as hearty and sufficient. For those paying the small surcharge, the buffet is typically considered reasonably priced. Diners looking for ample portions are generally satisfied, though variety seekers—especially those preferring more fruit options—might find the selection limited. Overall, while not extravagant, the breakfast at Hotel Sur offers a decent start to the day, providing enough fuel for most travelers exploring the surrounding area filled with shops and restaurants.
Dinner
At Hotel Sur, guests generally find the dinner experience delightful, with numerous reviews highlighting the taste and variety of the meals. Dinners are praised for being delicious and varied, and many guests appreciate the good evening buffet, which offers something to satisfy everyone. The hotel earns points for its quality-price ratio, suggesting that the meals provided are well worth the cost.
Guests have noted that the dinner schedule is adapted for foreigners, serving early in the evening from 7 PM to 8:30 PM, which might be ideal for international travelers but can seem too early for others. While there are compliments regarding the overall quality of the food, some guests feel the starter buffet lacks variety, consistently offering the same items every evening. Despite this, the culinary staff at the hotel receives commendations for their cooking skills, with remarks about how incredibly good and lovely the food is.
A few reviews have described the dinner as somewhat reminiscent of a school dinner, indicating that while the meals are adequate, they may not always meet every guest's expectations. Nonetheless, the positive feedback on taste and diversity suggests that dining at Hotel Sur can be a satisfying experience for those who appreciate well-prepared meals in a welcoming setting.
Rooms
Hotel Sur offers a mixed experience in terms of room quality and amenities. While some guests appreciate the spaciousness and comfort provided in certain rooms, others find them too small for extended stays. Cleanliness is inconsistent; several guests note clean environments, while others feel the housekeeping could be improved. The bathrooms generally receive positive feedback, especially for their consistent hot water and spaciousness.
The hotel rooms are equipped with basic necessities, including air conditioning that is praised for its quiet efficiency. The furnishings, albeit simple, seem to align with online images, reinforcing realistic expectations. However, the hotel’s facilities, like beds and fixtures, show signs of wear and may not match the modernity of neighboring establishments.
Guests also highlight some shortcomings, such as limited sound insulation, insufficient toiletries, and outdated facilities. Despite these issues, the staff at the hotel earns commendation for their kindness and helpfulness, adding a positive layer to the overall experience. Balconies with street views are a recurring mention, adding an element of charm to the setting, even if the expected sea views fall short. Overall, Hotel Sur may serve its purpose for travelers seeking simplicity over luxury.
Beds
The beds at Hotel Sur receive mixed reviews from guests, with several highlighting the comfort of the mattresses and beds as a positive aspect of their stay. Frequent mentions of "very comfortable" and "super comfortable" mattresses suggest that many guests enjoy a good night's sleep. However, there are some criticisms that cannot be overlooked. Some guests found the beds and pillows uncomfortable, with issues such as squeaky beds lacking floor grip and some beds being described as almost unmade. Additionally, concerns were raised about cleanliness, including stained sheets and towels and infrequent change of bed linens. The hotel does manage to maintain a consistent towel change service, though, which some guests appreciate. Overall, while there are notable positives regarding comfort, attention to detail in bed presentation and cleanliness needs improvement.
Cleanliness
Hotel Sur consistently receives positive remarks for its cleanliness from guests. Visitors frequently highlight the very clean accommodations, describing rooms as small but immaculately maintained and perfectly equipped. Despite some notes about outdated amenities, the facilities are well-kept and consistently clean, reassuring guests of a welcoming environment. The cleanliness extends beyond the rooms, with properties including apartments and the swimming pool also receiving commendation. Daily cleaning services and the provision of fresh towels are appreciated, contributing to an overall sense of tidiness throughout the hotel. The enthusiastic reviews underscore a commitment to maintaining a spotless and pleasant atmosphere, though a few guests noted issues such as worn towels and occasional lapses in detail. Overall, Hotel Sur upholds a high standard of cleanliness that enhances its appeal to travelers.
Staff
Hotel Sur impresses guests with its exceptional staff, who receive praise for their friendliness, kindness, and attentiveness. Visitors frequently highlight the team's willingness to assist, making their stay even more enjoyable and stress-free. The staff's professionalism and accessibility, available both day and night, add an extra layer of reassurance for guests. Individuals like Cristina stand out for their exemplary service, embodying the welcoming and helpful nature that the hotel is known for. The seamless combination of staff hospitality and the hotel's great amenities and location ensures a pleasant experience for travelers. Overall, the team at Hotel Sur is celebrated for their dedication to creating a warm and inviting atmosphere, leaving a lasting impression on guests.
Pool
Hotel Sur's pool receives high praise from guests, who often describe it as lovely, fantastic, and deserving of a perfect score. The pool area is noted for its cleanliness, tranquility, and the ample availability of sun loungers. Many appreciate the thoughtful provisions, such as inflatables and a ball, which add to the overall enjoyment. The pool is described as having a good size, with the water being both clean and pleasant.
Despite these positive remarks, some guests express concerns about the limited pool hours, which close too early in the evening, and the occasional feeling of overcrowding in the pool area. Additionally, there are mentions of the pool area being small, with a few cases where it felt in need of cleaning, although the water's temperature sometimes deterred use. Nonetheless, many are pleased with the convenient location of the hotel, surrounded by shops, restaurants, and a lively atmosphere, which adds to the overall experience. Overall, Hotel Sur's pool is a highlight, providing a wonderful retreat for those seeking relaxation.
FAQ
Yes, Hotel Sur has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Sur.
No, Hotel Sur doesn't allow dogs.
No, parking facilities aren't available at Hotel Sur.
