Extended Stay America Suites - Charleston - Airport
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Summary of reviewsExtended Stay America Select Suites - Charleston - Airport is strategically located in Charleston, making it a convenient choice for travelers. Its proximity to Tanger Outlet, dining options, the airport, and attractions like the North Charleston Fire Museum allows guests to enjoy easy access to what the city offers. Many visitors appreciate the hotel's setting for both business and leisure purposes, as it caters to those visiting family, exploring local attractions, or traveling on a budget.
The breakfast offered is simple, comprising coffee and light snacks such as muffins and granola bars. While this minimalistic approach satisfies some guests looking for a quick bite, others may prefer to explore nearby dining options for a more substantial meal.
The rooms are spacious with comfortable beds, providing a good night's rest. However, the decor could benefit from updates, and there are mixed opinions regarding cleanliness and maintenance. Some guests note that while certain rooms meet expectations, others have issues such as odors, dust, and faulty amenities, pointing to a need for consistent upkeep.
Cleanliness as a whole has received varied feedback, with some rooms being noted as clean and comfortable, while others display problems like stained carpets, strange odors, and sightings of pests. This inconsistency suggests room for improvement in maintaining higher standards throughout the property.
On a more positive note, the staff at the hotel are consistently praised for their excellent customer service. Guests frequently mention individuals such as Amber and Zariah for their outstanding assistance and highlight the professionalism and friendliness of the front desk team, including Terri and Christina. These interactions play a significant role in enhancing the overall guest experience, with visitors appreciating the courteous and welcoming nature of the staff. Despite isolated incidents of less favorable staff interactions, the general impression is that of a team dedicated to guest satisfaction.
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The breakfast offered is simple, comprising coffee and light snacks such as muffins and granola bars. While this minimalistic approach satisfies some guests looking for a quick bite, others may prefer to explore nearby dining options for a more substantial meal.
The rooms are spacious with comfortable beds, providing a good night's rest. However, the decor could benefit from updates, and there are mixed opinions regarding cleanliness and maintenance. Some guests note that while certain rooms meet expectations, others have issues such as odors, dust, and faulty amenities, pointing to a need for consistent upkeep.
Cleanliness as a whole has received varied feedback, with some rooms being noted as clean and comfortable, while others display problems like stained carpets, strange odors, and sightings of pests. This inconsistency suggests room for improvement in maintaining higher standards throughout the property.
On a more positive note, the staff at the hotel are consistently praised for their excellent customer service. Guests frequently mention individuals such as Amber and Zariah for their outstanding assistance and highlight the professionalism and friendliness of the front desk team, including Terri and Christina. These interactions play a significant role in enhancing the overall guest experience, with visitors appreciating the courteous and welcoming nature of the staff. Despite isolated incidents of less favorable staff interactions, the general impression is that of a team dedicated to guest satisfaction.
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Guest Reviews
Situated at an ideal location in Charleston, Extended Stay America Select Suites - Charleston - Airport is perfect for travelers looking for convenience and accessibility. The hotel lies just around the corner from Tanger Outlet, offering ample shopping opportunities, and is within walking distance of popular eateries like the Mellow Mushroom. Nestled near the North Charleston Fire Museum and close to the airport, guests find the location particularly advantageous for quick commutes and easy access. The hotel provides clean, comfortable rooms, making it a suitable choice for those prioritizing both comfort and easy reach to locations like the coliseum. Additionally, guests appreciate the proximity to various restaurants and stores, with everything they need or like being incredibly close. Whether visiting family, exploring the beach, or adhering to a budget, this hotel's strategic positioning ensures a pleasant stay surrounded by Charleston's attractions.
Extended Stay America Select Suites - Charleston - Airport offers a breakfast experience that is straightforward and convenient. Guests can expect a selection of coffee and light snacks, such as Nutri-Grain bars, muffins, oatmeal, and granola bars. While the breakfast offering is minimalistic, some guests found it adequate and appreciated the quick and complimentary option to start their day. It's essential for future visitors to note that the breakfast consists of simple items without cooked or fresh food options like eggs or fruit, and lacks variety in beverages beyond coffee. Those seeking a hearty breakfast may need to explore nearby options.
The Extended Stay America Select Suites - Charleston - Airport offers a convenient location for travelers, being close to the Tanger Outlet and numerous dining options within walking distance. Guests appreciate the spaciousness of the rooms, as well as the comfort of the beds and pillows. While the decor may appear a bit outdated, some rooms have been noted to meet expectations regarding cleanliness and amenities, such as dishes and basic kitchen utensils. However, opinions on cleanliness and maintenance vary significantly, with reports of mildew odors, dust, and operational issues like faulty showers and inadequate water heating. Despite these challenges, some visitors find the accommodations tolerable for short stays. Overall, the hotel’s strength lies in its accessibility to nearby attractions, though it could benefit from improvements in room upkeep.
Extended Stay America Select Suites - Charleston - Airport has garnered mixed reviews regarding cleanliness. While some guests found their rooms clean, comfortable, and spacious, these positive sentiments seemed overshadowed by numerous negative experiences. A recurring complaint involved issues with pervasive unpleasant odors, particularly in the hallways and elevators. Issues extended into the rooms as well, with mentions of dirty and stained carpets, sticky floors, and unclean kitchens. Several guests reported sightings of cockroaches in their rooms, accompanied by concerns over insufficient bathroom cleanliness, including blood stains and mold. Instances of marijuana odor and reports of loitering individuals outside the premises added to the discomfort of some visitors. Although a few guests noted their rooms met expectations, the overall feedback indicates significant room for improvement in terms of maintenance and cleanliness standards.
Guests frequently commended the staff at Extended Stay America Select Suites - Charleston - Airport for their excellent customer service. Many reviewers highlighted individuals such as Amber and Zariah for going above and beyond in their assistance, especially during booking issues. The front desk staff, including Amber, Terri, and Christina, were noted for being friendly, professional, and welcoming, helping guests feel at ease during their stay. Christina, in particular, was praised for ensuring everything was correct and making guests feel welcome. While most interactions were positive, there were a few mentions of staff rudeness and issues that could be addressed more effectively. Despite these isolated incidents, most guests found the staff to be genuinely nice, respectful, and always willing to chat and help. The overall impression remains that of a courteous and capable team, contributing to a pleasant guest experience.
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No, Extended Stay America Suites - Charleston - Airport doesn't have any pool.
No, a spa isn't available at Extended Stay America Suites - Charleston - Airport.
Yes, Extended Stay America Suites - Charleston - Airport welcomes dogs.
Yes, parking facilities are available at Extended Stay America Suites - Charleston - Airport.
No, Extended Stay America Suites - Charleston - Airport doesn't have a gym.
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