The staff at M City Hotel has received exceptional praise from guests, consistently described as friendly, welcoming and helpful. Guests have commended individual staff members, such as Katarina, for their excellent customer service. The two receptionists are said to be particularly welcoming, always with a smile. Staff members go above and beyond to make guests' stays enjoyable, even accommodating early breakfast requests for those with early flights. Housekeeping has been noted as an area for improvement with some guests reporting that their beds were not made or changed until their fourth day. However, overall, guests have had positive interactions with the hotel staff, saying they are accommodating and professional. From providing tips for tours and renting cars to simply offering a warm greeting, guests have appreciated the personal attention they receive from the M City Hotel staff.
