Metropole Urban Hotel

City of Heraklion , , Platia Agias Ekaterinis - Agios Minas (Show on Map)


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Info
Summary of reviewsThe Metropole Urban Hotel is an excellent choice for those looking for a centrally located, modern and comfortable accommodation in Heraklion. The location is ideal for exploring the lovely town with plenty of shopping, food and tourist attractions nearby. Guests appreciated the attentive and friendly service from the hotel staff and the excellence of the hotel's in-house services. The hotel's rooms were considered comfortable and well-suited for short stays, boasting lovely furniture, spacious balconies and high-quality bathroom facilities. The hotel's cleanliness was consistently praised, as were the comfort and quality of the beds and bedding. While the breakfast received mixed reviews, cafes nearby provide a good alternative. Overall, the majority of guests found their stay exceptional and rated the hotel as superb or excellent.
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Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Business Hotel

4-Star Hotel

Room Types
Standard Room with City View This twin/double room has air conditioning and a window.

Deluxe Room with Balcony and City View This air-conditioned twin/double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views.

Superior Connecting Rooms with Balcony and City View This air-conditioned family room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views.

Junior Suite with Outdoor Jetted Tub and Side Sea View Featuring a private entrance, this air-conditioned suite comprises 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Boasting a terrace with sea views, this suite also provides soundproof walls and a flat-screen TV with satellite channels. The unit offers 2 beds.

Economy Room This twin/double room features a electric kettle, satellite TV and soundproofing.This room does not have a balcony, this room has a tilting window.

Superior Room with Balcony and City View This air-conditioned twin/double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views.

Triple Room with City View Featuring free toiletries, this triple room includes a private bathroom with a walk-in shower and slippers. The air-conditioned triple room features a flat-screen TV with satellite channels, a private entrance, soundproof walls, a minibar as well as city views.

About Metropole Urban Hotel
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Guest Reviews
8.9
Excellent
Location
Metropole Urban Hotel is a great choice for anyone looking for a central location in Heraklion. Situated in a picturesque square with cafes and restaurants nearby, the location is ideal for exploring the lovely town. Guests enjoyed the excellent views of the square and the city center from their rooms. The hotel is located close to plenty of shopping, food and tourist attractions, making it easy to explore the town on foot. The central location also means that transport is easily accessible. Some reviews noted the hotel's excellent in-house services, including friendly staff and great wifi. Overall, Metropole Urban Hotel is a modern and spacious hotel with a great location for anyone visiting Heraklion, whether for a quick stay or for a longer vacation.

Breakfast
The breakfast at Metropole Urban Hotel is a hit or miss according to guest reviews with some describing it as phenomenal and very good, while others found it poor, limited and in need of improvement. The breakfast is continental with some guests stating that it lacked traditional or vegan options, toast, chopped fruit and specialities. However, the breakfast was deemed more than adequate or complete by some and the quality of the food was praised by others. The breakfast is served at the cafe next door and some guests suggested it was unorganised with unfriendly staff, limited space and extra charges for hot beverages. Despite some complaints, the outdoor terrace was enjoyed by guests who found the location and atmosphere to be excellent while enjoying their breakfast.

Rooms
Metropole Urban Hotel offers modern and inviting rooms with comfortable beds and lovely furniture. The spacious and clean rooms boast nice balconies overlooking the square. The bathroom facilities are impressive and of high quality and many rooms come equipped with tea and coffee facilities, fridges and flat-screen TVs. The hotel is perfectly situated for exploring the city with a convenient location amid two pedestrian areas. Guests can expect attentive and friendly service from the hotel staff. Many guests particularly praise the cleanliness and modern design of the rooms, which are often spacious and well-appointed. Some guests do note that some rooms can be small and lack storage space, but in general, the rooms are considered comfortable and well-suited for short stays. Overall, Metropole Urban Hotel is a gem in the heart of the city, ideal for those seeking luxury and comfort at an affordable price.

Beds
Welcome to the Metropole Urban Hotel! Guests have shared their experience of our hotel's beds and we're happy to report that the majority of reviews are positive. Guests have said that our beds are incredibly comfortable with quality bedding and pillows. They particularly love our spacious rooms, complete with large beds and flat-screen TVs. Some have even mentioned that our beds are so comfortable they don't want to get up! Additionally, guests have praised the cleanliness of our rooms with some mentioning the luxury amenities available. However, a small number of guests have reported uncomfortable beds or low-quality supplementary beds. Overall, our guests appreciate the comfort and quality of our beds and bedding, making for an enjoyable and restful stay at the Metropole Urban Hotel.

Cleanliness
Guests of the Metropole Urban Hotel consistently praise the hotel for its cleanliness. Rooms are reportedly cleaned daily and are described as "spotlessly clean" and "impeccable." Some rooms offer great views and balcony space. Guests appreciate the hotel's modern and stylish decor. The staff is friendly and helpful and the location is described as perfect. While a few guests note minor issues with cleanliness in some areas, the majority of guests are pleased with the overall cleanliness of the hotel.

Staff
The Metropole Urban Hotel boasts not only great facilities, but also remarkably helpful and friendly staff. Guests have praised the staff for their kindness and willingness to help with many mentioning specific team members who went above and beyond. The location is also highly rated, being central to the city with plenty of bars and local restaurants nearby. The hotel staff speak multiple languages, including French and are always ready to provide recommendations and answer any questions. Guests enjoyed the clean and comfortable rooms and appreciated the hospitality and support to rent a car if needed. Some guests did mention a language barrier, but overall the staff were described as attentive, professional and excellent at customer service. Late check-out was available and baggage storage was provided, making for a hassle-free check-out experience. The breakfast could use some improvement according to some guests, but the variety was still decent. Overall, the friendly and welcoming staff added to the pleasant stay at the Metropole Urban Hotel.

4 Star
The Metropole Urban Hotel is a beautiful, modern hotel located in the heart of Heraklion. It has a perfect location for exploring the city with all the main points of interest within easy walking distance. The hotel is well-maintained and has helpful staff, providing excellent service to guests. The views from the hotel are spectacular and some of the rooms overlook peaceful pedestrian squares. However, the facilities and services offered by the hotel have mixed reviews. The breakfast is not as expected for a 4-star hotel and limited in variety, but cafes nearby provide a good alternative. Some guests feel the hotel is not worth the price and not 4-star level according to their expectations. Nevertheless, many guests found their stay exceptional and rated the hotel as superb or excellent, highlighting the spacious, comfortable and well-lit rooms with large and rational bathrooms. Overall, the Metropole Urban Hotel is an excellent choice for those looking for a centrally located, modern and comfortable accommodation in Heraklion.


No, Metropole Urban Hotel doesn't have any pool.

No, a spa isn't available at Metropole Urban Hotel.

No, Metropole Urban Hotel doesn't allow dogs.

No, parking facilities aren't available at Metropole Urban Hotel.

No, Metropole Urban Hotel doesn't have a gym.
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