If you're looking for a hospitable hotel with great staff, Drury Plaza Hotel Nashville Franklin might be the perfect place for you. The hotel is clean with friendly and accommodating staff who will make you feel right at home. The bartenders, housekeeping, wait staff and morning shift were praised as being great. The hotel had some areas of improvement with some guests suggesting that the desk clerk spoke too fast and lacked eye contact and one guest wasn't a fan of the manager's attitude upon check-in. However, the majority of reviews raved about the staff's friendliness and professionalism with specific shoutouts to Angel, Brittany and Fanny, who all went above and beyond to provide excellent service. Guests enjoyed the clean and comfortable facility with staff continually cleaning and replenishing food in the dining area. The hotel's location, size of rooms and amenities including a great pool and breakfast were also praised. Overall, guests were very pleased with the service provided by the staff who were continuously deemed friendly and helpful.