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Hersonissos Palace, part of the Hersonissos Group Hotels collection, provides guests with a range of food and beverage options, including Kafenes Pool Bar, Summersalt Pool Bar, Bosforo Restaurant and Know Bar. The hotel offers various services and amenities, such as free WiFi, car rental and 24-hour reception. Leisure activities include tennis, billiards, table tennis, water sports and entertainment shows. Located in Limenas Hersonissos, the 5-star accommodations are near the beach and the town center, with rooms designed in a post-modern style featuring Greek neo-classical elements. Guests can relax at the wellness center, sauna, spa facilities, fitness studio or the property's indoor and outdoor pools.
Summary of reviewsHersonissos Palace is a hotel that receives mostly positive reviews, especially regarding its location near the beach and city center, renovated and comfortable rooms, outstanding staff and clean facilities. Guests appreciate the all-inclusive package, including the breakfast buffet and lunch with a variety of food and drinks. However, some guests note that the quality and variety of food at dinner could be better and the pool might not have enough sunbeds or operate for longer hours and the nearby beach does not have hotel-owned facilities. Although classified as a 5-star hotel, feedback indicates that the hotel lacks some essential amenities and services for a 5-star rating, possibly making it a better fit for those seeking to party rather than relaxation, but overall, it remains a good option for most travelers.
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About Hersonissos PalaceWelcome to Hersonissos Palace, a part of the Hersonissos Group Hotels collection, offering a range of accommodations in Crete that cater to every traveler's needs. Guests can savor signature dishes, sip cocktails, or work on their laptops at the lobby, restaurant or pool bar. The hotel boasts a variety of food and beverage options, including Kafenes Pool Bar, Summersalt Pool Bar, Bosforo Restaurant and Know Bar, ensuring guests can enjoy an array of delicious options throughout their stay.
Hersonissos Palace offers a wide range of services and amenities to ensure guests have a pleasant experience. Facilities and services include free WiFi internet connection, car rental, airport pickup and reception services available 24 hours a day. Business and conference facilities cater to professional needs, while leisure activities include tennis, billiards, table tennis, water sports and a variety of entertainment shows.
Situated in the Limenas Hersonissos area, Hersonissos Palace provides 5-star accommodations just a few meters from the beach and the center of Hersonissos. Designed in a post-modern style with Greek neo-classical elements, the hotel offers comfortable and luxurious rooms in the main building. Guests can also relax and unwind at the wellness center, sauna, spa facilities, fitness studio or the property's two outdoor pools and one indoor pool.
Guest Reviews
Hersonissos Palace is a hotel with an excellent location mere minutes from the beach. The lovely location is set just back off the beach, making it just a 3 min walk away. Guests can also enjoy easy access to parking and highways and a nice bus ride. The hotel is close to restaurants, bars and shops and it's just a 10 min walk from the 'strip'. For those looking to explore further, the hotel is a 5 min walk from the bus stops to get to Stalis, Heraklion and Malia. Some guests found the area noisy and busy, but most appreciate the proximity to the bars and restaurants. The hotel has a great view and a quiet street. The superb location is perfect for those who want to be near the beach and the city center.
The breakfast at Hersonissos Palace receives mixed reviews from guests. While some describe the food as delicious and the selection to be good with fresh fruit and salad, others suggest that it could be better. However, the majority of reviews are positive and highlight the great quality and choice of food with some even describing it as superb. The buffet breakfast and lunch are also noted to be fine, varied and good. Guests appreciate the inclusion of food and drinks in the all-inclusive package and compliment the great kitchen and diversity of the food. Some do mention limitations in the variety of breakfast and other meals, as well as the absence of hot chocolate and some chemical fruit juices. Overall, the breakfast at Hersonissos Palace is good and satisfying with friendly staff and great service.
The dinner experience at Hersonissos Palace seems to be a mixed bag. Some guests reported a good variety of food and plenty of fresh fruit and salad at all three meals, while others found the food to be adequate at best and the menu repetitive. The food hall was described as a free-for-all scramble and some guests found the quality of the food lacking. However, there were also reports of excellent cuisine and good quality with some guests especially enjoying the fish and desserts. Overall, the reviews indicate that the dinner experience at Hersonissos Palace may not be perfect, but there is enough variety to satisfy most guests and the quality of the food may depend on individual tastes.
The rooms at Hersonissos Palace have been recently refurbished to create beautiful, modern and stylish spaces with comfortable beds. Guests can relax in spacious and clean rooms with tasteful decoration and stunning sea views from penthouse balconies. The hotel offers excellent cleanliness with clean pools and daily room cleaning with fresh towels, but unfortunately some guests experienced issues with inconsistent cleanliness in the bathrooms. Overall, the hotel provides a range of newly renovated rooms with efficient and friendly staff, although some guests were disappointed that their rooms did not match the images on the hotel's website.
The beds at Hersonissos Palace seem to be a highlight for guests with many describing them as comfortable and functional. Guests also appreciate the abundance of loungers available. However, a few guests did mention that the beds were too firm and some bathrooms had narrow showers. Overall, guests found their stay to be very comfortable with clean and spacious rooms equipped with new furniture and good quality linens. The hotel's location, friendly staff and excellent dining options also received high marks.
Guests of the Hersonissos Palace have a lot to say about the cleanliness of the hotel. Many reviews praise the spotlessly clean facilities, including the pool area and guest rooms. Most guests mention daily cleaning and adherence to COVID regulations. The rooms are described as nice, tastefully decorated and comfortable with large balconies. However, a few guests report finding hairs and dirt in their rooms and a few mention dirty corridors. Overall, the hotel is highly praised for its cleanliness and guests are generally satisfied with the housekeeping services provided.
The staff at Hersonissos Palace hotel are known for their exceptional service and friendly demeanor. From the reception desk to the pool bar, guests have raved about the polite and helpful staff. Special mentions include Eva and Nina at the reception, Dmitry at the restaurant and the bartenders who go above and beyond. While there have been a few comments regarding rude waiters, the majority of guests found the staff to be accommodating and generous. Whether inquiring about the area or in need of assistance, the team at Hersonissos Palace hotel consistently delivers excellent service.
Guests of Hersonissos Palace can look forward to a lovely and clean pool area, set just back off the beach. The hotel boasts two great pools, one quieter than the other if you need a bit of peace and both with plenty of loungers. Even if you arrive late in the day, the second pool always had loungers available. However, some guests noted that there were very few sunbeds, making it difficult to find a spot to relax by the pool. Also, the garden at the rear pool area could do with some extra attention. Although some visitors didn't make use of the pool and beach of the hotel, they acknowledged that they looked nice. If you're looking for complete facilities, the pool bar offers all-inclusive drinks and excellent service. However, the pool can get crowded and there weren't enough sunbeds for everybody. Still, you cannot reserve sunbeds, so arriving early is advised. Finally, some reviewers noted that the hotel pool could operate for longer hours and the second pool seemed to be in a poor state with surrounding spaces uncared for. Nonetheless, those who used the pools complimented the cleanliness and the cool water, just be careful not to step on the long grass area.
The Hersonissos Palace hotel boasts an excellent location just minutes away from the beach with some rooms set back slightly from the shore. Guests can enjoy a short 3-minute walk to their very own beach bar or venture out to nearby bars, restaurants and shops within a two-minute walk. While the hotel does not have its own beach facilities, many nice beaches are privately owned and close by. Some reviewers note that the hotel's section of the beach can be rocky, but with the appropriate footwear and snorkeling equipment, guests can enjoy clear waters teeming with fish and even turtles. Despite the lack of hotel-owned beach facilities, the hotel's location near the beach and lively nearby bars and restaurants garners praise from guests.
Hersonissos Palace is a hotel perfectly situated for anyone looking for an exciting nightlife experience. Just steps away from the hotel you'll find a plethora of beautiful restaurants, as well as shops and bars along the famous 'strip' - located just a 10-minute walk away. The hotel is particularly popular among young German groups, thanks to its proximity to Hersonissos' lively entertainment scene. The Know bar on the beach is a lovely addition for those looking for a relaxing evening and while some guests wished for more entertainment, the location in the middle of the city center and bar street means you'll never be far from the action. In fact, it's only two minutes from the hotel to bars, restaurants, shops and the beach - perfect for those ready to party.
The Hersonissos Palace hotel receives mixed reviews regarding its five-star rating. Some guests feel that the hotel does not have the appropriate facilities or services for a five-star rating and would rank it as a three or four-star hotel at best. However, others find the renovated rooms to be stylish and comfortable and praise the friendly and helpful staff. The food is generally considered good, but not always up to five-star standards. The hotel's outdoor pool is a nice feature, but the nearby beach is not ideal for swimming due to its small size and lack of sufficient amenities. Overall, while some guests are disappointed that the hotel does not live up to its rating, others find it to be a decent and enjoyable four-star hotel.
The outdoor pool area at Hersonissos Palace is lovely and clean and set just back off the beach. There are two great pools to choose from with one being quieter than the other if you want some peace. The second pool always has loungers available, no matter the time of day. However, there are very few sunbeds and it's not possible to reserve them. The pool bars, including the excellent one at the penthouse balcony, are excellent. The main pool is clean and refreshing, while the garden surrounding the second pool could do with some extra attention. The pool is accessible, but there are not enough sunbeds and some of them are outdated. Some guests have mentioned that the second pool is in a lamentable state and the surrounding green areas are not cared for. However, the overall opinion of the pool area is positive.
Despite being categorized as a 5-star hotel, some guests have expressed disappointment with their stay at Hersonissos Palace. Some complained about the lack of basic amenities such as ironing facilities and hairdryers in rooms, which are expected in a 5-star hotel. Furthermore, some feel that the hotel is more comparable to a 3 or 4-star hotel in terms of services and amenities. Guests have criticized the quality of food, deeming it unworthy of a 5-star hotel. However, some have had a positive experience and described it as a beautiful stopover. In general, while the hotel remains a good option for some, others found it unsatisfactory and would not recommend it for those seeking relaxation.
Yes, Hersonissos Palace has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
No, a spa isn't available at Hersonissos Palace.
No, Hersonissos Palace doesn't allow dogs.
No, parking facilities aren't available at Hersonissos Palace.
Yes, Hersonissos Palace has a gym.
