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Summary of reviewsHotel Xcell Hiroshima Nakakuwa Dori receives commendations across various aspects, predominantly for its prime central location, making it a highly appealing choice for travelers. Its proximity to Ryukawa Street and major attractions offers guests easy access to Hiroshima's vibrant nightlife and cultural sites, all at a reasonable price, heightening its allure for both sightseeing and nightlife.
The rooms, while compact and minimalist in design, garner praise for their functionality and modern amenities. Guests appreciate their cleanliness, stylish design and efficiency, despite some occasional issues pertaining to dustiness or a cigarette smell. The majority find the accommodations comfortable and well-maintained, though some note the space could feel cramped.
Cleanliness stands out as a significant plus with the hotel's newness contributing to a modern and spotless appearance. While most guests highlight the impeccable conditions, a few have pointed out inconsistencies, such as hairs or dust in certain areas and occasional issues with cleaning services. Nonetheless, the overall sentiment remains positive, emphasizing the high standards of cleanliness and decor.
The staff at Hotel Xcell Hiroshima Nagarekawa-dori earn high praise for their courteous and attentive service. Guests frequently commend their helpfulness and proactive approach, particularly the front desk staff, who are noted for their flexibility and positive attitude. Despite any minor hindrances, such as busy reception or inexperience, the staff’s excellence in customer service significantly enhances the guest experience.
The hotel's spa facilities, particularly the rooftop sky jacuzzi, are celebrated for providing a luxurious and relaxing wellness experience. Guests value the opportunity to use the sauna and jacuzzi without extra charges, adding a memorable touch to their stay. Although there were temporary closures due to COVID-19, the anticipation of enjoying these amenities remained a positive highlight.
For parking, the hotel offers various options, which, despite initial challenges, are made convenient through the guidance of the proactive staff. Guests appreciate the affordable and safer parking alternatives nearby, ensuring ease for those arriving by vehicle.
Mixed reviews surround the beds with many acknowledging their comfort but citing issues such as height and firmness. While some guests find the firm mattresses supportive, others describe them as hard and thin. Despite these concerns, the general consensus leans towards a positive perception of bed comfort.
In summary, Hotel Xcell Hiroshima Nakakuwa Dori stands out for its strategic location, modern and functional rooms, exceptional cleanliness and attentive staff, making it a highly recommended choice for travelers seeking to explore Hiroshima. Show more
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Hotel with Spa
Romantic Hotel
Hotel with Parking
Accessible Hotel
Room Types
Double Room SmokingFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room features air conditioning, soundproof walls, pajamas, a flat-screen TV with streaming services, as well as city views. The unit has 1 bed.
Double Room Non-Smoking Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room offers air conditioning, soundproof walls, pajamas, a flat-screen TV with streaming services, as well as city views. The unit offers 1 bed.
Triple RoomOffering free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The triple room offers air conditioning, soundproof walls, pajamas, a flat-screen TV with streaming services, as well as city views. The unit has 2 beds.
Double RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room features a flat-screen TV with streaming services, soundproof walls, a sofa, pajamas as well as city views. The unit has 1 bed.
Double RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room features air conditioning, soundproof walls, pajamas, a flat-screen TV with streaming services, as well as city views. The unit has 1 bed.
Standard Double RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room provides air conditioning, soundproof walls, pajamas, a flat-screen TV with streaming services, as well as city views. The unit offers 1 bed.
Deluxe Double RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room offers a flat-screen TV with streaming services, soundproof walls, a sofa, pajamas as well as city views. The unit has 1 bed.
Standard Single RoomOffering free toiletries and bathrobes, this single room includes a private bathroom with a shower, a bidet and a hairdryer. The single room offers air conditioning, soundproof walls, pajamas, a flat-screen TV with streaming services, as well as city views. The unit offers 1 bed.
Mixed Dormitory Room - Non-Smoking - AnnexOffering free toiletries, this single room includes a shared bathroom with a bath or a shower. This single room offers a flat-screen TV. The unit offers 1 bed.
Standard Twin Room - AnnexOffering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room offers a flat-screen TV with streaming services, soundproof walls, a coffee machine, a sofa as well as city views. The unit has 2 beds.
Standard Triple Room - AnnexProviding free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned triple room provides a flat-screen TV with streaming services, soundproof walls, a coffee machine, a sofa as well as city views. The unit offers 3 beds.
Guest Reviews
Location
Hotel Xcell Hiroshima is highly praised by guests for its prime location. Situated in the bustling city center, the hotel offers fantastic access to downtown activities and various tourist spots. Being close to Ryukawa Street and just a few meters away from Bushuku-kaikan Hall, it provides convenience for those looking to explore Hiroshima's vibrant nightlife and cultural sites. The location is considered excellent with easy access to transport and major attractions. Guests frequently noted the reasonable price given its central position, making it an appealing choice for both sightseers and nightlife enthusiasts.
Rooms
Rooms at 'ピンポンホテル広島' are generally described as small and narrow with a minimalist, capsule-like feel. Despite their compact size, the rooms are highly functional and well-equipped, featuring amenities essential for a convenient stay. Guests often note that the rooms are very clean, new and stylishly designed with a modern touch and up-to-date facilities. Some rooms even include lofts and outlets capable of supporting large TVs. Although the confined space can feel cramped, many guests appreciate the overall comfort and tidiness of the accommodations. There are occasional reports of dustiness and a strong smell of cigarettes, but these concerns are less frequently mentioned compared to the positive aspects. Overall, the rooms provide a practical and contemporary environment for travelers, albeit within a limited space.
Beds
Hotel Xcell Hiroshima Nagarekawa-Dori receives mixed feedback on its beds. Many guests appreciate the comfort, noting that the beds are generally good and some find them spacious. However, the height of the beds stands out as a common concern with numerous mentions of the beds being too high and sometimes difficult to access, particularly the loft beds with steep ladders. While some guests find the firm nature of the beds conducive to a good night's sleep, others describe them as really hard and even mention the mattresses being thin. It's also noted that while the beds are perceived as expensive, they occasionally come across as narrow given the price point. Despite these issues, the overall consensus leans positively towards the comfort aspect of the beds at Hotel Xcell Hiroshima Nagarekawa-Dori.
Cleanliness
ピンポンホテル広島 boasts a reputation for impeccable cleanliness with many guests highlighting the clean and modern appearance of the rooms. The hotel's newness certainly contributes to the perception of top-notch cleanliness with rooms being described as clean to every corner and very clean and nice. The facilities are up-to-date and comfortable, adding to the overall positive experience.
However, there are some inconsistencies noted by guests. While many found their rooms spotless and maintained, others reported issues such as hairs on the floor, dusty surfaces and unpleasant smells. Specific complaints included dirt in the water area, dust from ventilation fans and even occasional dead insects. A few guests pointed out that cleaning could be improved, especially regarding the air conditioner and windows and that sometimes, cleaning services occurred too late at night.
Despite these occasional lapses, the overall feedback regarding cleanliness at ピンポンホテル広島 remains largely positive with many guests impressed by the hotel's fresh and beautiful decor and consistently clean rooms.
Staff
Hotel Xcell Hiroshima Nakakuwa Dori receives high praise for its attentive and friendly staff. The team is consistently described as courteous and very good at providing guidance and high-quality service. Many guests highlight the excellent customer service provided by the staff, who are attentive to even the smallest details and respond to requests sincerely. The front desk staff, in particular, are frequently mentioned for their amazing and flexible responses, demonstrating a positive and helpful attitude. Some reviews note that the receptionist may sometimes be busy or inexperienced, but overall, the staff’s friendliness and excellent service significantly enhance the hotel experience.
Spa
Hotel Xcell Hiroshima Nagarekawa-dori offers an exceptional wellness experience, centered around its commendable facilities. The rooftop area stands out with its sky jacuzzi, providing a relaxing spot with a mesmerizing view. Guests appreciate the availability of the spa, including the opportunity to borrow the sauna and jacuzzi at no extra cost. The wellness area is frequently described as excellent, adding a luxurious touch to the stay. Although the bath and sauna experienced temporary closures due to COVID-19 restrictions, the anticipation of donning swimsuits and enjoying the large bath adds a memorable aspect to the overall spa experience.
Parking
ピンポンホテル広島 offers various parking options, though some guests initially found the process challenging. Fortunately, the staff are proactive and guide guests to nearby parking lots, ensuring convenience. Many reviewers found the parking to be affordable and highlighted the availability of cheaper alternatives nearby. Despite some initial difficulties in locating parking, the hotel provides practical solutions and safer parking options for visitors.
No, ピンポンホテル広島 doesn't have any pool.
Yes, a spa is available at ピンポンホテル広島.
No, ピンポンホテル広島 doesn't allow dogs.
Yes, parking facilities are available at ピンポンホテル広島.