Krakow, Osiedle Złotej Jesieni 1250.090734,20.02639(Show on Map)
8.3
Very Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Grand Felix stands out as a serene and comfortable retreat in Krakow, praised for its calm neighborhood and efficient access to public transport, facilitating easy trips to the city's main attractions. Ideal for those attending events at the Tauron Arena or seeking a quiet environment, the hotel’s location combines tranquility with practical connectivity.
Breakfast at the hotel is a notable highlight, offering a diverse and tasty buffet selection that caters to various palates. Guests appreciate the quality of food and the particularly good coffee, making for a pleasant start to the day. The on-site restaurant further enhances the dining experience with its delicious and affordable meals served throughout the day, adding convenience and value to the stay.
The rooms are commonly described as clean, spacious and comfortable, equipped with essential amenities like TVs, hairdryers and toiletries. While there are occasional complaints about bed comfort and outdated elements, most guests find room conditions satisfactory. The cleanliness of the hotel is mostly praised, though there are some reports of superficial cleaning in certain areas.
The staff at Hotel Grand Felix consistently receive high commendations for their friendliness and helpfulness. Guests frequently highlight the professional and welcoming nature of the personnel, making the overall experience both comfortable and enjoyable.
Parking at the hotel garners positive feedback with options for both free and paid secure parking ensuring convenience and peace of mind for guests with vehicles. The hotel also caters well to guests with disabilities, featuring amenities like an elevator and accessible public transportation nearby, although some minor issues with elevator size and cleanliness are noted.
Overall, Hotel Grand Felix delivers a pleasant three-star experience, offering good value for money with its combination of comfortable accommodations, hospitable service and practical amenities.
Categories
Parking
Accessible
3 Star
Business
Cheap
Room Types
Double or Twin RoomClassically appointed room with a private bathroom.
ApartmentA studio with a private bathroom.
Large Single RoomProviding free toiletries, this single room includes a private bathroom with a walk-in shower and a hairdryer. The single room is equipped with a flat-screen TV, a wardrobe, a carpeted floor, as well as heating. The unit offers 1 bed.
Guest Reviews
8.3
Very Good
Review Summaries
Location
Tucked away in a serene and peaceful neighborhood, Hotel Grand Felix offers a quiet retreat from the hustle and bustle of central Krakow. Although located in a residential area far from the city center, the hotel's proximity to bus and tram stops makes it easy for guests to access Krakow’s main attractions, including the Old Town and Nowa Huta with a direct tram ride taking approximately 30 minutes.
For those visiting the Tauron Arena, the hotel’s location is quite convenient, just a short distance away. Additionally, the surrounding area boasts good public transportation links and the convenience of nearby shops and restaurants. While the tranquility of the neighborhood is a highlight, some guests noted that it's advisable to be cautious after dark, despite the presence of a police station across the street.
The location can be particularly appealing for travelers who have business or personal destinations nearby or those who enjoy quieter, less crowded areas while still having straightforward access to major city sights. In summary, Hotel Grand Felix combines a calm setting with practical transportation connections, making it a suitable choice for those looking to experience Krakow without staying in the city center.
Breakfast
Hotel Grand Felix garners consistently positive feedback for its breakfast offerings. Most guests appreciate the wide selection and variety in the buffet, which includes hot and cold dishes, vegetables, cheeses, cold cuts and sweet options. The breakfast is often described as very good, tasty and with something for everyone, ensuring that diverse palates are satisfied.
A notable highlight is the coffee, frequently singled out for its quality. The breakfast is served in a buffet style, allowing visitors to choose from a rich selection that surprises many given the hotel’s affordability. The breakfast room is kept spotless, contributing to a pleasant dining experience.
Nonetheless, a few guests mentioned minor drawbacks, such as the early end time of breakfast service and the occasional lack of branded products. Despite these issues, the overall sentiment towards breakfast at Hotel Grand Felix remains overwhelmingly positive with the quality, variety and taste solidifying it as a memorable aspect of the stay.
Dinner
Hotel Grand Felix receives highly favorable reviews for its dining experience, particularly for its restaurant located on the ground floor. Many guests commend the delicious and fresh meals available throughout the day, highlighting the convenience of having breakfast, lunch and dinner options on-site even during weekends and holidays, such as December 31st and January 1st.
The food at the hotel restaurant is regularly described as very good with some guests specifically praising the cost-effectiveness of the dinners. Additionally, the breakfast earns high marks for its quality. Guests appreciate the possibility to enjoy hot meals until 8:30 PM, although it has been noted that latecomers might sometimes miss the chef's services.
The restaurant's excellent food and the polite and helpful staff enhance the dining experience even further. Overall, the combination of tasty, inexpensive food and the convenience of the on-site restaurant makes dining at Hotel Grand Felix a notable highlight for many visitors.
Rooms
Hotel Grand Felix offers rooms that are routinely praised for their cleanliness and comfort. The spaciousness of the rooms is a recurring compliment with many guests noting that they found their accommodations to be both roomy and well-maintained. Rooms are equipped with necessary amenities such as a TV, hairdryer and toiletries, which contribute to a comfortable and convenient stay. Several reviews highlight the presence of cozy rooms with pleasant smells, ensuring a welcoming environment.
While the rooms generally receive positive remarks, there are occasional criticisms. Some guests found their beds uncomfortable or noted that the pillows had seen better days. There were also instances of poorly ventilated rooms and inadequate lighting in the bathrooms. Additionally, some rooms lack certain conveniences such as a kettle or fridge, which might be an inconvenience for some travelers.
The service at the hotel is praised as nice and accommodating, adding to the overall positive experience. However, minor issues such as receiving the wrong room or noticing some worn-out elements like dirty curtains and carpets were highlighted by some guests.
Despite these minor drawbacks, Hotel Grand Felix appears to be a solid choice for travelers seeking clean, comfortable and spacious accommodations that are well-equipped with essential amenities.
Beds
Hotel Grand Felix has mostly received positive feedback regarding the beds. Terms like comfortable, very comfortable and comfy frequently appear in reviews, suggesting a high level of satisfaction with bed quality. Guests often describe the beds as convenient, clean and fragrant, highlighting that cleanliness is well-maintained. Despite a few mentions of noise and occasional feedback on uncomfortable mattresses or low-quality bedsheets, the majority of guests find the beds to be a strong point. Coupled with clean rooms and helpful staff, the hotel appears to offer a generally pleasant sleeping experience.
Cleanliness
Hotel Grand Felix in Krakow garners mixed feedback regarding its cleanliness. On the positive side, many guests find the rooms to be clean, comfortable and well-maintained with clean bathrooms and fragrant, fresh spaces. The external areas are tidy and the overall environment appears neat and visually pleasing. Cleanliness is noticeably emphasized in several parts of the hotel and the pleasant and friendly service contributes to a better overall impression.
However, there are notable shortcomings in some areas. Guests have reported issues such as dusty carpets, dirty walls, frayed towels and neglected cleaning routines, particularly after group stays. There are mentions of superficial cleaning efforts with deeper cleanliness concerns left unaddressed, such as unclean shower trays, poorly ventilated rooms and ingrained stains. Specific complaints include dirty carpets, hair ties and beer caps left behind, along with occasional sightings of cockroaches.
Despite the positive comments about cleanliness, which reflects in clean beds and frequent towel changes, these issues highlight a need for more thorough and consistent cleaning practices across the hotel. Guests also note that some rooms require renovation to meet higher cleanliness standards.
Staff
Hotel Grand Felix has consistently received high praise for its dedicated and amiable staff. Numerous guest reviews highlight the friendly and helpful nature of the hotel's personnel. From the reception to the service areas, guests have complimented the polite and accommodating staff members who are described as exceptionally welcoming and attentive. Many reviewers specifically noted the reception staff as some of the best they have encountered with mentions of their professionalism and readiness to assist. The hotel also garners positive feedback for efficient and pleasant service overall, making the guest experience both comfortable and enjoyable. Despite a few negative comments, the overwhelming sentiment reflects a team that is courteous, approachable and genuinely committed to providing a high standard of hospitality.
Parking
Hotel Grand Felix offers a variety of parking options to accommodate guests' needs with several positive aspects highlighted by visitors. The hotel provides both free parking and a paid option, typically around 25 PLN per night, in a fenced, enclosed and often guarded area. Guests appreciated the private fenced parking for its security and the convenience of having parking spots available onsite. Some users also mentioned the availability of ample parking spaces nearby, including free public spaces close to a police station. Despite a few comments noting that the parking area could be a bit small or lacked overnight options, the majority found the parking situation to be satisfactory with no major problems reported. Overall, Hotel Grand Felix ensures a secure and convenient parking experience for its guests.
3 Star
Hotel Grand Felix offers a three-star experience at a very good price, making it an economical choice for budget-conscious travelers. The hotel provides all the basic amenities expected from a three-star establishment, ensuring guests have access to the essentials needed for a comfortable stay.
Accessible
Hotel Grand Felix has garnered positive feedback for its accessibility to guests with disabilities. Guests appreciated that the hotel is easily accessible and conveniently located near a tram stop, enhancing mobility around the area. The presence of an elevator was frequently noted, making it easier for guests to move between floors, although some mentioned that it was small and occasionally had an unpleasant smell. The hotel is commended for having accessible spots nearby and for offering necessary amenities that cater to diverse needs. Many reviews highlighted the helpful and friendly staff who provided excellent service, contributing further to an inclusive and accommodating environment. Overall, Hotel Grand Felix seems to make efforts to ensure a comfortable stay for all guests, despite some minor issues with elevator capacity and cleanliness.
FAQ
No, Hotel Grand Felix doesn't have any pool.
No, a spa isn't available at Hotel Grand Felix.
No, Hotel Grand Felix doesn't allow dogs.
Yes, parking facilities are available at Hotel Grand Felix.
