DoubleTree by Hilton London – Docklands Riverside
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Summary of reviewsThe DoubleTree by Hilton London – Docklands Riverside is celebrated for its picturesque riverside setting, offering stunning views of the Thames and Canary Wharf. The serene location, complemented by a complimentary ferry service to Canary Wharf, provides both tranquility and easy access to central London. Surrounding nature walks add to the peaceful ambiance, making it a favorite retreat for visitors.
The hotel is particularly noted for its outstanding breakfast, featuring a varied buffet with high-quality, hot and cold options, including vegan and gluten-free choices. This morning meal is often described as the highlight of many guests' stays, supported by welcoming and efficient staff.
Dinner experiences are predominantly positive with the hotel's restaurant and Urban Beach bar praised for their delicious food and diverse menu options. Guests appreciate the spacious dining area and beautiful views, although some note the need for quicker service and more menu variety. Pricing can be a concern for some, but the quality generally makes it worthwhile.
Room feedback is mixed; positive aspects include spaciousness, comfort and exceptional views of the river and skyline. However, some guests find the decor dated and report maintenance issues like low water pressure and cleanliness concerns. Despite this, many appreciate the friendly and helpful staff who strive to address any issues promptly.
Cleanliness receives varied reviews; while many guests find their rooms impeccably clean, others point out inconsistencies in housekeeping, highlighting areas like dirty windows and outdated carpets.
The hotel's staff is frequently praised for their friendliness and excellent service, contributing substantially to the overall positive experience. Although there are occasional less favorable interactions, these are outliers in a generally well-regarded service experience.
The complimentary wifi receives mixed reviews with positive feedback on connectivity balanced by reports of slow and inconsistent service and additional costs for premium access.
The gym, while small, is well-equipped and appreciated by many guests who value its functionality, despite the absence of showers and lighter weights.
Parking is another aspect with mixed reviews; the secure underground garage is generally valued for its convenience and security, though some find the spaces tight and the additional fees expensive.
Families find the hotel particularly accommodating, enjoying spacious rooms and thoughtful touches like warm cookies for children upon arrival.
Overall, despite some areas needing improvement, DoubleTree by Hilton London – Docklands Riverside combines excellent amenities, friendly service and a stunning location, making it a favored choice for a variety of travelers.
Categories
The hotel is particularly noted for its outstanding breakfast, featuring a varied buffet with high-quality, hot and cold options, including vegan and gluten-free choices. This morning meal is often described as the highlight of many guests' stays, supported by welcoming and efficient staff.
Dinner experiences are predominantly positive with the hotel's restaurant and Urban Beach bar praised for their delicious food and diverse menu options. Guests appreciate the spacious dining area and beautiful views, although some note the need for quicker service and more menu variety. Pricing can be a concern for some, but the quality generally makes it worthwhile.
Room feedback is mixed; positive aspects include spaciousness, comfort and exceptional views of the river and skyline. However, some guests find the decor dated and report maintenance issues like low water pressure and cleanliness concerns. Despite this, many appreciate the friendly and helpful staff who strive to address any issues promptly.
Cleanliness receives varied reviews; while many guests find their rooms impeccably clean, others point out inconsistencies in housekeeping, highlighting areas like dirty windows and outdated carpets.
The hotel's staff is frequently praised for their friendliness and excellent service, contributing substantially to the overall positive experience. Although there are occasional less favorable interactions, these are outliers in a generally well-regarded service experience.
The complimentary wifi receives mixed reviews with positive feedback on connectivity balanced by reports of slow and inconsistent service and additional costs for premium access.
The gym, while small, is well-equipped and appreciated by many guests who value its functionality, despite the absence of showers and lighter weights.
Parking is another aspect with mixed reviews; the secure underground garage is generally valued for its convenience and security, though some find the spaces tight and the additional fees expensive.
Families find the hotel particularly accommodating, enjoying spacious rooms and thoughtful touches like warm cookies for children upon arrival.
Overall, despite some areas needing improvement, DoubleTree by Hilton London – Docklands Riverside combines excellent amenities, friendly service and a stunning location, making it a favored choice for a variety of travelers.
Hotel with Parking
This hotel offers parking and is located on the Docklands Riverside. The hotel provides parking facilities for guests.
4-Star Hotel
DoubleTree by Hilton London – Docklands Riverside offers excellent service and great views. The hotel is well-equipped and provides a comfortable environment for both leisure and business travelers.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
Guest Reviews
The DoubleTree by Hilton London – Docklands Riverside is set in a stunning riverside location, offering breathtaking views of the Thames and the city, particularly Canary Wharf. This picturesque setting, enhanced at night by the illuminated skyline, provides a serene escape from the hustle and bustle of central London. Guests appreciated the hotel's quiet and safe neighborhood, which made it a peaceful retreat with beautiful nature walks nearby.
The hotel offers excellent connectivity to the rest of the city. A complimentary ferry service to Canary Wharf is a notable convenience, making it easy to access public transport links, including the Uber boats. Buses stop right outside the hotel, facilitating navigation around London, even though the tube stations are not within immediate walking distance.
Families visiting for events like shows at the O2 or the London Marathon found the location particularly advantageous. Those attending events at Printworks also noted the convenience. Guests enjoyed the unique charm of staying in a location built around old docks, feeling a sense of being slightly off the beaten path while still being well connected to the city's attractions.
Breakfast at the hotel received high praise, often highlighted as a standout feature, supplemented by the welcoming and helpful staff. The hotel is characterized by its comfortable, clean rooms with great views, some featuring balconies for an even more immersive visual experience.
Though a bit distant from central London, the DoubleTree by Hilton London – Docklands Riverside compensates with its excellent amenities, friendly service and the picturesque riverside setting that combines convenience with tranquility. This blend makes it an appealing choice for visitors looking to enjoy a mix of serene riverfront accommodation and easy access to major city attractions.
DoubleTree by Hilton London – Docklands Riverside offers a breakfast experience that has consistently impressed its guests. With a variety of reviews highlighting the delicious and extensive options available, it’s clear that the hotel takes pride in providing a high quality morning meal. The breakfast is described as amazing, fabulous and outstanding with an excellent range of hot and cold dishes that cater to diverse dietary needs, including vegan and gluten-free choices.
Guests frequently commend the buffet for its superb layout and variety, noting that the selection includes everything one could want, from English breakfast staples to more varied offerings. The quality of the food is often described as excellent and many reviewers have pointed out that the breakfast set them up well for the day ahead.
The accommodating and friendly staff further enhance the breakfast experience, ensuring that tables are well-managed despite occasional busy periods. Some guests did mention the breakfast being a little crowded or expensive, but these points were minor compared to the overwhelmingly positive feedback about the food's quality and variety.
Overall, the breakfast at DoubleTree by Hilton London – Docklands Riverside is frequently labeled as one of the best parts of the stay, providing a memorable start to the day with its rich selection, taste and exceptional service.
DoubleTree by Hilton London – Docklands Riverside offers a mixed yet mostly positive dining experience. The hotel's restaurant and Urban Beach bar are frequently praised with many guests highlighting the delightful food and drinks. Diners enjoy the variety on the menu and the excellent cocktails crafted by the bar staff. Meals at the restaurant are often described as fantastic, amazing and delicious with large portions and a beautiful view of the Thames enhancing the experience.
The restaurant itself has a pleasant ambiance, being spacious and featuring a nice outside area. Guests appreciate the gluten-free options and find the food options good overall. However, some critics note the dining services could be faster and the food choices in the evening could be more diverse.
Pricing is one of the more contentious aspects with some guests deeming the food and drink prices as expensive. There are instances of slow service, notably with room service and late-night dining. A few patrons were disappointed with the quality and flavor of certain dishes and there were occasional complaints about the limited menu and availability of food.
Despite some negative feedback about service speed and cost, the overall consensus is that the restaurant and bar deliver very good food and drinks, making them worth considering for those staying at the hotel.
DoubleTree by Hilton London – Docklands Riverside offers a mixed experience when it comes to its rooms with many guests highlighting both positive and negative aspects.
The standout feature for many guests is the stunning view of the Thames River and Canary Wharf skyline from certain rooms and balconies. These views often enhanced their stay, providing a picturesque backdrop. Moreover, rooms tend to be spacious with comfortable beds and ample storage, making them suitable for families. Several guests also appreciated clean and cozy environments, complimenting the good amenities provided such as effective air-conditioning and heating systems, although some rooms lacked a refrigerator or minibar.
Despite these amenities, many reviews noted that the rooms and the hotel itself seemed outdated and in need of refurbishment; fixtures and fittings often showed wear and tear and issues like broken furniture, flaking paint and low water pressure in bathrooms were not uncommon. Cleanliness was another point of contention—while many guests found their rooms clean, others reported issues such as dust, a lingering smell of dampness and evidence of poor housekeeping.
Room sizes varied significantly with some guests enjoying large, spacious rooms while others felt cramped in smaller accommodations. Additionally, the state of the bathrooms received mixed feedback with some guests finding them small and outdated and encountering maintenance issues like clogged toilets and broken fixtures.
Service-wise, the hotel staff generally received positive reviews for their friendliness and helpfulness and many guests appreciated the complimentary transport options such as the free ferry to Canary Wharf.
Overall, the DoubleTree by Hilton London – Docklands Riverside offers lovely views and decent amenities, but would greatly benefit from upgrades and more consistent room maintenance to fully meet guests' expectations.
DoubleTree by Hilton London – Docklands Riverside consistently delivers a cozy sleeping experience for its guests with numerous positive mentions about the comfort and size of their beds. Reviewers frequently highlight the beds as being large, super comfy and of high quality, contributing to excellent sleep quality. Many guests mention very comfortable beds and pillows with some describing the beds as the comfiest they've ever slept in a hotel and praising the great bed service as well. Despite the occasional minor remarks about overly soft or firm mattresses, creaky beds or uncomfortable sofa beds, the general consensus leans strongly towards a restful and pleasant stay, bolstered by the spacious, clean and comfortable rooms in this well-located hotel.
DoubleTree by Hilton London – Docklands Riverside receives a mix of feedback regarding its cleanliness. While many guests fondly recall the hotel as clean and comfortable, describing spotless rooms and well-maintained facilities, others highlight significant room for improvement in certain areas.
Praise focuses on clean and tidy rooms with some guests emphasizing the exceptional standard of cleanliness and the well-kept common areas. Many found their rooms well-presented and reported clean bed linens and bathrooms, appreciating the consistent cleanliness in most areas. Guests also complimented the friendly and helpful staff, noting their commitment to maintaining a clean environment.
However, the positive sentiments are tempered by notable criticisms. Several guests reported issues like dirty windows, outdated carpets and unpleasant odors in rooms. Specific complaints included stained towels, dirty bed sheets, moldy bathroom tiles and even instances of previous guests' belongings being left behind. Additionally, some reviews pointed out that housekeeping could be inconsistent with rooms not being refreshed daily, leading to a buildup of dust and dirt in some cases.
Despite the hotel's overall cleanliness being frequently praised, these recurring issues suggest a need for more diligent and consistent cleaning practices, particularly in guest rooms and bathrooms. Nonetheless, the hotel’s stunning views, efficient room service and welcoming staff provide a generally positive experience for most visitors.
DoubleTree by Hilton London – Docklands Riverside is frequently praised for its wonderful staff. Guest reviews consistently highlight the team's friendliness, helpfulness and professional demeanor. Reception staff, in particular, are often mentioned for providing a warm welcome with some exceptional mentions for individuals like Jonas and Kristina who went out of their way to make guests' stays memorable.
The overall sentiment is that the staff are not only accommodating and attentive but also genuinely interested in ensuring guests have a delightful experience. Guests appreciated the excellent customer service and noted the staff's readiness to resolve issues quickly and efficiently. From the efficient reception team to the prompt and polite restaurant and bar staff, the entire team is committed to making guests feel valued and comfortable.
However, there are occasional mentions of less positive interactions, particularly with bar staff or during check-in, but these instances are seemingly rare compared to the overwhelming positivity towards the staff's dedication and friendly nature.
In summary, the staff at this hotel are a major highlight, frequently going above and beyond to ensure a pleasant stay, creating a welcoming atmosphere and contributing significantly to the overall positive experience at DoubleTree by Hilton London – Docklands Riverside.
Guests at DoubleTree by Hilton London – Docklands Riverside have shared mixed feelings about the wifi service at this hotel. On a positive note, many reviewers were pleased with the complimentary internet access, citing good and even excellent wifi connections throughout the hotel. Some found the WiFi to be fast enough for communication with family and noted strong connectivity, particularly on the top floor. Additionally, complimentary wifi access was appreciated by guests.
However, several aspects of the internet service were critiqued. Many found the wifi to be slow and inconsistent with some guests experiencing difficulties in accessing wifi in their rooms or finding the speed unsuitable for tasks such as gaming or video streaming. In particular, some guests expressed frustration over having to fill out forms or become members to access the service and others noted that WI-Fi cost extra, which they felt should have been included given the hotel price.
Overall, travelers can expect decent complimentary internet access at DoubleTree by Hilton London – Docklands Riverside, but should be prepared for potential inconsistency in connection quality and possible additional costs for more comprehensive wifi access.
The gym at DoubleTree by Hilton London – Docklands Riverside generally receives favorable feedback. Many guests find the gym new and functional with some describing it as small but decent. The gym facilities are often highlighted as excellent and the equipment is mainly oriented towards higher weights. Although there's a noted absence of showers and a suggestion to include smaller weights and kettlebells, many guests have enjoyed their time working out in the gym, appreciating its effectiveness.
The parking situation at DoubleTree by Hilton London – Docklands Riverside offers several positive aspects, as well as a few challenges for guests. The hotel features a secure and well-lit underground parking garage, which guests have found to be a valuable and safe option. The garage provides good access, is easy to find and has friendly staff on hand to assist. Many guests appreciated the convenience and security of having on-site parking available, stating that parking was generally straightforward and represented good value.
However, some guests noted that parking can be limited and spaces are quite tight, making it difficult for larger cars. There were also occasional issues with the parking being full, leading guests to struggle with finding alternative spots or having to use a nearby facility. The additional parking charges of £16 per night were mentioned frequently with some finding them a bit steep.
Overall, while the parking at the hotel provided convenience and security for many, others experienced challenges due to limited space and additional fees. The hotel's location and ferry service to Canary Wharf were noted, though guests should be aware that the ferry has specific operating hours, which might affect overall convenience.
Located on the picturesque Docklands Riverside in London, the DoubleTree by Hilton London caters superbly to families, making it a popular choice for those visiting the city with children. Upon arrival, children are greeted with warm cookies, creating a welcoming start to their stay. The hotel offers spacious family rooms that can comfortably accommodate up to five guests, allowing families to stay together rather than being split into separate rooms. These well-equipped rooms feature multiple beds, ensuring a comfortable experience for everyone.
The breakfast buffet is particularly praised, offering a variety of options suitable for both adults and kids. Children can enjoy free breakfast meals, which is a thoughtful touch for families. The hotel's staff receive high marks for their friendly and helpful interactions with children, enhancing the family-friendly atmosphere.
The location of the hotel is another highlight with excellent transport links to central London, including a novelty free Thames ferry ride that children find particularly enjoyable. This makes it a great base for exploring the city's attractions and visiting nearby family members.
Although some reviews mention occasional issues such as crowded breakfast areas and ferry reliability, the overall experience is overwhelmingly positive. The hotel’s amenities, child-safe areas and spacious accommodations make it an excellent choice for family stays and gatherings.
The DoubleTree by Hilton London – Docklands Riverside offers a beautiful, modern environment with clean rooms and exceptional views. Guests praised the hotel's fantastic location and the convenience of its free ferry service. Many highlighted the friendly, helpful staff and the secure underground parking as major positives. The hotel's decor and cleanliness were frequently mentioned as meeting the standards expected of a four-star hotel.
Many felt the hotel offered good value for money with a reasonable price tag considering the quality of service and facilities provided. Breakfast options were varied and of good quality, though some guests preferred a different serving method. Though a few pointed out that certain rooms could benefit from maintenance, the overall experience was described as matching four-star expectations with positive feedback on the secure and comfortable amenities.
The bar, offering incredible views of Canary Wharf, received high praise, as did the general modern and stylish atmosphere of the hotel. However, some noted that the hotel could use a refresh and mentioned a lack of charging ports and fridges in the rooms. While a few guests felt the hotel didn't fully meet luxury standards, most agreed it provided a high-quality stay worth revisiting. Overall, the DoubleTree by Hilton London – Docklands Riverside offers a solid four-star experience, splendid views and a comfortable stay.
DoubleTree by Hilton London – Docklands Riverside offers several facilities and services catering to business travelers. The business center and conference rooms provide suitable spaces for business activities, meetings and formal events. The location is praised for its convenience, offering good access to the lifts, underground parking, DLR and the city center. This makes it an ideal choice for a short business trip or company stay.
The hotel’s efficiency in check-out procedures and helpful front desk staff contribute to a smooth business visit. Although there were occasional issues with paid Wi-Fi and slow check-in, the value for money remains high. The breakfast receives numerous positive mentions for its variety and the accommodating and friendly staff.
Overall, DoubleTree by Hilton London – Docklands Riverside is well-regarded by business travelers for its prime location, decent workspace and suitable business facilities, despite minor inconveniences like paid Wi-Fi and the absence of a mini fridge.
DoubleTree by Hilton London – Docklands Riverside showcases a commendable degree of accessibility for disabled guests. The location is praised for being easily reachable by public transport, including buses and the Uber Ferry, making the city center and Canary Wharf highly accessible. The hotel itself features accessible rooms equipped with necessary facilities and adapts to the needs of disabled guests, establishing itself as a disabled-friendly property.
However, some areas present challenges, such as limited accessible sockets and a lack of clear signage for disabled guests. While the property boasts good accessibility and various features for disabled guests, it does have steps and stairs that could pose issues, particularly for those with prams or mobility concerns. The hotel's accessible location and the option to upgrade rooms based on availability further enhance its accommodation experience, allowing guests to easily explore the area out of the hustle and bustle without compromising on accessibility.
The DoubleTree by Hilton London – Docklands Riverside receives high praise for its suitability as a honeymoon destination. Guests frequently describe the hotel as wonderful and perfect for a honeymoon stay, highlighting its romantic rooms and the overall great honeymoon getaway experience it offers. The location and views are often noted as lovely for a honeymoon, providing a relaxing and intimate setting for couples. The hotel also gains commendations for being great for both anniversaries and birthdays with special decorations enhancing the celebratory atmosphere. For those seeking a serene and romantic retreat, this hotel is consistently recommended.
For those seeking a romantic escape, DoubleTree by Hilton London – Docklands Riverside offers an idyllic setting along the Thames, providing a serene and stunning backdrop for any couple's getaway. Guests frequently highlight the hotel's unique charm and prime riverside location, which is perfect for intimate strolls and quiet moments together. The lovely terraces and balconies offer gorgeous views of the river, making it an ideal spot to enjoy a drink or just bask in the scenery.
The ambiance of the hotel is consistently praised for being cosy and peaceful, creating a perfect environment for romance. Special touches like rose petals on the bed and rooms with private views over the Thames at night contribute to the memorable experiences shared by couples celebrating anniversaries and other special occasions.
Dining at the hotel also adds to the romantic atmosphere with nice food and a lovely setting that enhances the overall experience. Guests recommend this beautiful location for its romantic walks, ferry rides across the river and quiet, private rooms which make for a special stay.
In summary, DoubleTree by Hilton London – Docklands Riverside is commended for its stunning views, cosy environment and romantic ambiance—truly making it an ideal retreat for couples looking to celebrate love and create lasting memories.
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Location
The hotel offers excellent connectivity to the rest of the city. A complimentary ferry service to Canary Wharf is a notable convenience, making it easy to access public transport links, including the Uber boats. Buses stop right outside the hotel, facilitating navigation around London, even though the tube stations are not within immediate walking distance.
Families visiting for events like shows at the O2 or the London Marathon found the location particularly advantageous. Those attending events at Printworks also noted the convenience. Guests enjoyed the unique charm of staying in a location built around old docks, feeling a sense of being slightly off the beaten path while still being well connected to the city's attractions.
Breakfast at the hotel received high praise, often highlighted as a standout feature, supplemented by the welcoming and helpful staff. The hotel is characterized by its comfortable, clean rooms with great views, some featuring balconies for an even more immersive visual experience.
Though a bit distant from central London, the DoubleTree by Hilton London – Docklands Riverside compensates with its excellent amenities, friendly service and the picturesque riverside setting that combines convenience with tranquility. This blend makes it an appealing choice for visitors looking to enjoy a mix of serene riverfront accommodation and easy access to major city attractions.
Breakfast
Guests frequently commend the buffet for its superb layout and variety, noting that the selection includes everything one could want, from English breakfast staples to more varied offerings. The quality of the food is often described as excellent and many reviewers have pointed out that the breakfast set them up well for the day ahead.
The accommodating and friendly staff further enhance the breakfast experience, ensuring that tables are well-managed despite occasional busy periods. Some guests did mention the breakfast being a little crowded or expensive, but these points were minor compared to the overwhelmingly positive feedback about the food's quality and variety.
Overall, the breakfast at DoubleTree by Hilton London – Docklands Riverside is frequently labeled as one of the best parts of the stay, providing a memorable start to the day with its rich selection, taste and exceptional service.
Dinner
The restaurant itself has a pleasant ambiance, being spacious and featuring a nice outside area. Guests appreciate the gluten-free options and find the food options good overall. However, some critics note the dining services could be faster and the food choices in the evening could be more diverse.
Pricing is one of the more contentious aspects with some guests deeming the food and drink prices as expensive. There are instances of slow service, notably with room service and late-night dining. A few patrons were disappointed with the quality and flavor of certain dishes and there were occasional complaints about the limited menu and availability of food.
Despite some negative feedback about service speed and cost, the overall consensus is that the restaurant and bar deliver very good food and drinks, making them worth considering for those staying at the hotel.
Rooms
The standout feature for many guests is the stunning view of the Thames River and Canary Wharf skyline from certain rooms and balconies. These views often enhanced their stay, providing a picturesque backdrop. Moreover, rooms tend to be spacious with comfortable beds and ample storage, making them suitable for families. Several guests also appreciated clean and cozy environments, complimenting the good amenities provided such as effective air-conditioning and heating systems, although some rooms lacked a refrigerator or minibar.
Despite these amenities, many reviews noted that the rooms and the hotel itself seemed outdated and in need of refurbishment; fixtures and fittings often showed wear and tear and issues like broken furniture, flaking paint and low water pressure in bathrooms were not uncommon. Cleanliness was another point of contention—while many guests found their rooms clean, others reported issues such as dust, a lingering smell of dampness and evidence of poor housekeeping.
Room sizes varied significantly with some guests enjoying large, spacious rooms while others felt cramped in smaller accommodations. Additionally, the state of the bathrooms received mixed feedback with some guests finding them small and outdated and encountering maintenance issues like clogged toilets and broken fixtures.
Service-wise, the hotel staff generally received positive reviews for their friendliness and helpfulness and many guests appreciated the complimentary transport options such as the free ferry to Canary Wharf.
Overall, the DoubleTree by Hilton London – Docklands Riverside offers lovely views and decent amenities, but would greatly benefit from upgrades and more consistent room maintenance to fully meet guests' expectations.
Beds
Cleanliness
Praise focuses on clean and tidy rooms with some guests emphasizing the exceptional standard of cleanliness and the well-kept common areas. Many found their rooms well-presented and reported clean bed linens and bathrooms, appreciating the consistent cleanliness in most areas. Guests also complimented the friendly and helpful staff, noting their commitment to maintaining a clean environment.
However, the positive sentiments are tempered by notable criticisms. Several guests reported issues like dirty windows, outdated carpets and unpleasant odors in rooms. Specific complaints included stained towels, dirty bed sheets, moldy bathroom tiles and even instances of previous guests' belongings being left behind. Additionally, some reviews pointed out that housekeeping could be inconsistent with rooms not being refreshed daily, leading to a buildup of dust and dirt in some cases.
Despite the hotel's overall cleanliness being frequently praised, these recurring issues suggest a need for more diligent and consistent cleaning practices, particularly in guest rooms and bathrooms. Nonetheless, the hotel’s stunning views, efficient room service and welcoming staff provide a generally positive experience for most visitors.
Staff
The overall sentiment is that the staff are not only accommodating and attentive but also genuinely interested in ensuring guests have a delightful experience. Guests appreciated the excellent customer service and noted the staff's readiness to resolve issues quickly and efficiently. From the efficient reception team to the prompt and polite restaurant and bar staff, the entire team is committed to making guests feel valued and comfortable.
However, there are occasional mentions of less positive interactions, particularly with bar staff or during check-in, but these instances are seemingly rare compared to the overwhelming positivity towards the staff's dedication and friendly nature.
In summary, the staff at this hotel are a major highlight, frequently going above and beyond to ensure a pleasant stay, creating a welcoming atmosphere and contributing significantly to the overall positive experience at DoubleTree by Hilton London – Docklands Riverside.
Wi-Fi
However, several aspects of the internet service were critiqued. Many found the wifi to be slow and inconsistent with some guests experiencing difficulties in accessing wifi in their rooms or finding the speed unsuitable for tasks such as gaming or video streaming. In particular, some guests expressed frustration over having to fill out forms or become members to access the service and others noted that WI-Fi cost extra, which they felt should have been included given the hotel price.
Overall, travelers can expect decent complimentary internet access at DoubleTree by Hilton London – Docklands Riverside, but should be prepared for potential inconsistency in connection quality and possible additional costs for more comprehensive wifi access.
Gym
Parking
However, some guests noted that parking can be limited and spaces are quite tight, making it difficult for larger cars. There were also occasional issues with the parking being full, leading guests to struggle with finding alternative spots or having to use a nearby facility. The additional parking charges of £16 per night were mentioned frequently with some finding them a bit steep.
Overall, while the parking at the hotel provided convenience and security for many, others experienced challenges due to limited space and additional fees. The hotel's location and ferry service to Canary Wharf were noted, though guests should be aware that the ferry has specific operating hours, which might affect overall convenience.
Family
The breakfast buffet is particularly praised, offering a variety of options suitable for both adults and kids. Children can enjoy free breakfast meals, which is a thoughtful touch for families. The hotel's staff receive high marks for their friendly and helpful interactions with children, enhancing the family-friendly atmosphere.
The location of the hotel is another highlight with excellent transport links to central London, including a novelty free Thames ferry ride that children find particularly enjoyable. This makes it a great base for exploring the city's attractions and visiting nearby family members.
Although some reviews mention occasional issues such as crowded breakfast areas and ferry reliability, the overall experience is overwhelmingly positive. The hotel’s amenities, child-safe areas and spacious accommodations make it an excellent choice for family stays and gatherings.
4 Star
Many felt the hotel offered good value for money with a reasonable price tag considering the quality of service and facilities provided. Breakfast options were varied and of good quality, though some guests preferred a different serving method. Though a few pointed out that certain rooms could benefit from maintenance, the overall experience was described as matching four-star expectations with positive feedback on the secure and comfortable amenities.
The bar, offering incredible views of Canary Wharf, received high praise, as did the general modern and stylish atmosphere of the hotel. However, some noted that the hotel could use a refresh and mentioned a lack of charging ports and fridges in the rooms. While a few guests felt the hotel didn't fully meet luxury standards, most agreed it provided a high-quality stay worth revisiting. Overall, the DoubleTree by Hilton London – Docklands Riverside offers a solid four-star experience, splendid views and a comfortable stay.
Business
The hotel’s efficiency in check-out procedures and helpful front desk staff contribute to a smooth business visit. Although there were occasional issues with paid Wi-Fi and slow check-in, the value for money remains high. The breakfast receives numerous positive mentions for its variety and the accommodating and friendly staff.
Overall, DoubleTree by Hilton London – Docklands Riverside is well-regarded by business travelers for its prime location, decent workspace and suitable business facilities, despite minor inconveniences like paid Wi-Fi and the absence of a mini fridge.
Accessible
However, some areas present challenges, such as limited accessible sockets and a lack of clear signage for disabled guests. While the property boasts good accessibility and various features for disabled guests, it does have steps and stairs that could pose issues, particularly for those with prams or mobility concerns. The hotel's accessible location and the option to upgrade rooms based on availability further enhance its accommodation experience, allowing guests to easily explore the area out of the hustle and bustle without compromising on accessibility.
Honeymoon
Romantic
The ambiance of the hotel is consistently praised for being cosy and peaceful, creating a perfect environment for romance. Special touches like rose petals on the bed and rooms with private views over the Thames at night contribute to the memorable experiences shared by couples celebrating anniversaries and other special occasions.
Dining at the hotel also adds to the romantic atmosphere with nice food and a lovely setting that enhances the overall experience. Guests recommend this beautiful location for its romantic walks, ferry rides across the river and quiet, private rooms which make for a special stay.
In summary, DoubleTree by Hilton London – Docklands Riverside is commended for its stunning views, cosy environment and romantic ambiance—truly making it an ideal retreat for couples looking to celebrate love and create lasting memories.
No, DoubleTree by Hilton London – Docklands Riverside doesn't have any pool.
No, a spa isn't available at DoubleTree by Hilton London – Docklands Riverside.
No, DoubleTree by Hilton London – Docklands Riverside doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton London – Docklands Riverside.
Yes, DoubleTree by Hilton London – Docklands Riverside has a gym.
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