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InterContinental London - The O2

London , 1 Waterview Drive (Show on Map)

8.7

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsInterContinental London - The O2, is a luxurious 5-star hotel that offers exceptional customer service and outstanding views of London. The hotel's prime location next to the O2 arena makes it the perfect choice for visitors attending events. The rooms are lovely and comfortable with great views of the Thames and O2 and the breakfast is delicious and extensive. The staff are friendly, accommodating and professional and the hotel offers a clean and modern atmosphere. However, parking can be a bit of a challenge and the spa received mixed reviews. Overall, Intercontinental London - The O2 is a fantastic modern hotel that offers luxury and convenience at a superb location.
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Hotel with Spa

The Spa at Intercontinental London - The O2, an IHG Hotel, is a luxurious and holistic oasis for wellness. It features state-of-the-art facilities and renowned treatments, all expertly administered by a team of professionals. The Spa's design is inspired by the rich maritime history of Greenwich, with bespoke mosaic tiles, sumptuous rugs, delicate die-cut pendant lighting, and other exotic materials adding to its allure. The award-winning 17-meter pool, heated to approximately 28°C, offers a relaxing respite, as does the relaxation pool, heated to approximately 33°C, which features water cannons for neck and back massages. Several poolside loungers are also available for guests to unwind on. The sauna offers a dry heat treatment in a wood-lined room, designed to bring about perspiration and cleanse the body of impurities. The steam room aims to ease tensions, detoxify, and prepare the body for treatments.

Spa facilities:

Indoor pool(s)

Private massage and treatment room(s) - Number: 8

Sauna(s)

Steam room(s) / Hammam(s)

Relaxation Room(s)

Cost for using spa facilities: Free for guests

Spa services:

Facial treatments

Body treatments

Signature treatments

Full body massage

Back massage

Head massage

Neck massage

Hand massage

Foot massage

Couples massage

Maternity massage

Detox massage

Hot stone massage

Swedish massage

Signature massage

Body scrub

Body wrap

Aromatherapy

Manicure

Pedicure

Answers last updated according to the official website.

Hotel with Swimming Pool

The Intercontinental London - The O2, an IHG Hotel, boasts an indoor pool measuring 17 meters and surrounded by loungers. It also features a relaxation pool with water cannons, as well as a sauna and steam room. Children under 18 years old who are guests at the hotel can access the pool during specific hours only, and they must be accompanied by an adult. The designated times for child access are from 7:30am to 9:30am and from 3:30pm to 6:30pm, seven days a week.

Heated Pool Indoor Pool

Luxury Hotel

Hotel near Golf Courses

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

1 King Bed Classic This King Bed Classic room features free standard Wi-Fi, smart TV, tea/coffee maker and air conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities. Guests can enjoy views over the River Thames, Royal Greenwich or The O2.

1 King Bed Classic City View This King Bed Classic City View room features free standard Wi-Fi, smart TV, tea/coffee maker and air conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities and a bathrobe. Guests can enjoy guaranteed views over Canary Wharf and the City. Guests also have access to the Club InterContinental Lounge.

2 Twin Bed Classic High Floor This two single Bed Classic room is located on the Highest floors of the hotel. It features free standard Wi-Fi, smart TV, tea/coffee maker and air conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities. Guests can enjoy views over the River Thames, Royal Greenwich or The O2.

1 King Bed Or Twin Bed Classic This King Bed Or Twin Bed Classic room features free standard Wi-Fi, 42" smart TV, tea/coffee maker and air conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities. Guests can enjoy views over the River Thames, Royal Greenwich or the The O2.

1 King Bed Classic High Floor This room is located on the highest floors of the hotel. It features free standard Wi-Fi, smart TV, an espresso machine and air-conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities and a bathrobe. It also offers views of the River Thames, Royal Greenwich or The O2.

2 Twin Bed Classic This two single Bed Classic room features free standard Wi-Fi, smart TV, an espresso machine and air-conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities and a bathrobe. It also offers views of the River Thames, Royal Greenwich or The O2.

1 King Bed Junior Suite This studio layout suite can accommodate 2 adults and 2 children up to the age of 12. The suite features free standard Wi-Fi, smart TV, an espresso machine and air-conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities. It also offers views of historic Greenwich, The O2, the River Thames or Canary Wharf.

King Room with Mobility Accessible Roll-In Shower This King Room comes with Mobility Accessible Roll-In Shower and is located on the lower floors of the hotel. It features free standard Wi-Fi, smart TV, tea/coffee maker and air conditioning. The granite bathrooms have a roll in shower with luxury amenities and a bathrobe. Guests can enjoy views over the River Thames, Royal Greenwich or The O2.

1 King Bed 1 Bedroom Suite This one bed layout suite can accommodate 2 adults and 2 children up to the age of 12. It features free standard Wi-Fi, smart TV, tea/coffee maker and air conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities and a bathrobe. Guests can enjoy views over the River Thames, Royal Greenwich or The O2.

Classic King Room with Arena View This King Bed Classic room features free standard Wi-Fi, 42" smart TV, tea/coffee maker and air conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities. Guests can enjoy a guaranteed view of The O2.

Junior King Suite with City View This studio layout suite can accommodate 2 adults and 2 children up to the age of 12. The suite features free standard Wi-Fi, smart TV, an espresso machine and air-conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities. Guests can enjoy guaranteed views over Canary Wharf and the City.

Junior King Suite - High Floor This studio layout suite can accommodate 2 adults and 2 children up to the age of 12 and is located on the Highest floors of the hotel. The suite features free standard Wi-Fi, smart TV, an espresso machine and air-conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities. Guests can enjoy views over the River Thames, Royal Greenwich or The O2.

Junior King Suite with City View - High Floor This studio layout suite can accommodate 2 adults and 2 children up to the age of 12 and is located on the Highest floors of the hotel. The suite features free standard Wi-Fi, smart TV, an espresso machine and air-conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities. Guests can enjoy guaranteed views over Canary Wharf and the City.

One Bedroom Suite with King Bed - High Floor This one bed layout suite can accommodate 2 adults and 2 children up to the age of 12 and is located on the Highest floors of the hotel. It features free standard Wi-Fi, smart TV, tea/coffee maker and air conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities and a bathrobe. Guests can enjoy views over the River Thames, Royal Greenwich or The O2.

About InterContinental London - The O2

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Guest Reviews

8.7

Very Good

Location

If you're planning to attend an event at the O2 arena in London, the InterContinental London - The O2 is the perfect place to stay. With its prime location right next to the arena, it's an obvious choice for visitors. But the convenience doesn't stop there - the hotel also offers a covered walkway directly to the O2 for added ease. The views from the rooms are stunning with some providing breathtaking scenery of the River Thames. Even without a river view, the location to the O2 is perfect, making it an incredible location for 02 gigs and events. Plus with easy access to the tube station and restaurants, you'll have plenty to do around the hotel. It's also worth noting that the hotel is conveniently situated for Excel events with easy access via the cable car. Overall, the Intercontinental is a fantastic modern hotel, offering luxury and convenience at a superb location.

Breakfast

Guests at Intercontinental London - The O2 rave about the delicious, well-presented and extensive breakfast. Many mention the fantastic variety of options available, both hot and cold with lots of choice to suit everyone's preference. Several reviews praise the exceptional quality and quantity of breakfast with one guest rating it a perfect 10/10. Despite the large number of guests at the hotel, queues soon went down and there was enough seating for everyone. The restaurant staff receive high praise for their excellent service. While breakfast wasn't included in the standard price, guests find it well worth the extra cost as it's one of the best they've ever experienced. Overall, it's a superb breakfast that satisfies all tastes, making for a great start to the day.

Rooms

The rooms at InterContinental London - The O2 are exceptional, lovely and comfortable with great views of the Thames and O2. Guests rave about the cleanliness and modern amenities, including luxurious showers, plush toiletries and blackout curtains. Many rooms are spacious and come with lovely large bathrooms and great little extras. Although some guests note a lack of ventilation and smelly carpets, most patrons praise the beautiful and spotless rooms. The hotel is also commended for excellent furnishings and beds, as well as upgraded rooms and outstanding views. However, some guests do mention limited car park spaces and ineffective air conditioning. Nevertheless, the rooms at this hotel are overall beautiful and wonderful, providing a cosy and warm atmosphere for a perfect night's sleep.

Beds

The guest reviews of Intercontinental London - The O2, an IHG Hotel rave about the comfortable beds provided. Numerous guests described the beds as "so comfy", "comfiest bed I've ever stayed in" and "bed super comfortable". The pillows were also highlighted as exceptional with some guests even labeling them as the best pillows they've ever slept on. The plush pillows, comfortable duvet and beautiful beds all contributed to a comfortable stay for guests. However, there were a few less positive comments, including a sofa bed that wasn't very comfortable, but overall, the beds were described as extremely comfortable. Guests felt that the rooms were good value for money with the added bonus of the comfortable beds for a great night's sleep.

Cleanliness

Guests at the InterContinental London - The O2, have consistently praised the hotel for its cleanliness. Many reviewers have expressed that the hotel is lovely and clean, beautifully clean or even super clean. They also appreciated the welcoming atmosphere and friendly staff. One guest even remarked on the immaculately clean bathroom with excellent facilities. However, there were a few isolated criticisms of cleanliness with some guests hoping that the toilet could be cleaned better. Nevertheless, the majority of guests found the rooms to be comfortable and clean with amazing views from some of them. Overall, the hotel seems to offer a clean and modern atmosphere, making it a popular choice for visitors.

Staff

The staff at InterContinental London - The O2, are exceptional. Reviewers describe them as friendly, accommodating and professional. Many guests specifically mention staff members by name and highlight their helpfulness and knowledge. The hotel's customer service is praised as amazing, excellent and fantastic. Guests note that the staff go out of their way to make their stay special with particular mentions of the concierge and guest relations advisers. However, a few reviewers note that service can be hit or miss and that some staff members seemed standoffish. Overall, the staff are a definite highlight of the hotel with guests consistently describing them as lovely, welcoming and understanding.

Spa

The spa at InterContinental London - The O2, received mixed reviews from guests. Some found the pool lovely and excellent with a good range of products and services available. The sauna was spacious and the range of services was good. However, some guests were disappointed with the poor spa facilities with the steam room not working and lockers that needed to be changed. Despite the tranquility within the spa, guests were not allowed to take photos or play their own music. The swimming pool, while still enjoyable, was of usual size and not Olympic. Overall, while the spa had its pros and cons, it may be worth checking availability before booking as it can fill up quickly.

Parking

According to guest reviews, parking at Intercontinental London - The O2 can be a bit of a challenge. The hotel does offer parking on-site, but it's limited and can be quite expensive. Many guests found the parking fees to be unreasonable, even charging £40 for the car. The car park is also reportedly too small for the size of the hotel with a risk of fines if you park outside designated areas. Some guests chose to park elsewhere, opting for cheaper public parking down the road, but this meant a bit of a trek to the hotel. So, if you're planning a car travel to the hotel, it's best to factor in some additional time and budget expectations for parking.

5 Star

Step into the lap of luxury at InterContinental London - The O2. This fabulous 5-star hotel with outstanding views of London is a dream come true for any discerning traveler. With exceptional customer service and excellent night quality rooms, it's no wonder guests were eager to give this hotel A** ratings. You can expect a fantastic modern hotel with superb facilities for a comfortable stay. The hotel location is another plus with luxury and convenience next to the fabulous O2. Whether you're here for a special event or just a relaxing holiday, Intercontinental London - The O2 has everything you need for an exceptional experience.

Luxury

The InterContinental London - The O2, is the perfect place for a truly luxurious stay. Guests have consistently described their experience as superb, high end and beautiful and agree that this plush hotel is a real treat to stay in. From the exceptional service to the convenience of its location next to the fabulous O2, this luxury hotel consistently lives up to its high standards. Best of all, the hotel is reasonably priced for the level of luxury it provides. If you're looking for a 5* experience, Intercontinental London - The O2 is definitely worth considering.

Yes, InterContinental London - The O2 has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at InterContinental London - The O2. For more information, read the answers to the Spa questionnaire

No, InterContinental London - The O2 doesn't allow dogs.

Yes, parking facilities are available at InterContinental London - The O2.

Yes, InterContinental London - The O2 has a gym.

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