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Hotel Okura Macau

Macau , Avenida Marginal Flor De Lotus (Show on Map)

9.1

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Okura Macau is a luxurious and clean 5-star hotel that offers amazing amenities and comfortable bedding. The rooms are beautifully clean, elegant and spacious with big bathrooms and modern facilities. The suites are especially comfortable and well-equipped. The staff provides excellent room service and guests have praised the hotel's attention to detail in every aspect of the rooms. The hotel's amenities and bedding are well-organised and the layout of the room is impressive. The hotel also provides an excellent COVID-19 deal, making it possible for guests to experience its 5-star services and cleanliness. The staff is attentive, polite, friendly and approachable, ensuring guests feel welcomed and comfortable from the moment they arrive up to the time they leave. The pool is fantastic, located within the Grand Resort Deck, where guests can enjoy a wave pool, lazy river, twister and pool water slide. Families with children had an especially great time enjoying the attractions at the Grand Resort Deck. Overall, Hotel Okura Macau is a stylish and clean hotel with excellent amenities and service that leaves a lasting impression on guests and makes their stay a delightful experience.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool Wave Pool Pool Water Slide Lazy River Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Outdoor Pool

Hotel with Lazy River

Hotel with Pool Water Slide

Hotel with Wave Pool

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Deluxe Room (King) Each room is equipped with a minibar, tea/coffee making facilities and a 65-inch flat-screen TV with cable channels. Please note that this room has no capacity for extra bedding.

Deluxe Room (Twin) This twin room with 2 twin beds has an electric kettle and a 65-inch flat-screen TV with cable channels. Free toiletries and bathrobes are available for your comfort. Please note that this room has no capacity for extra bedding.

Okura Deluxe Room Guests will have a special experience as the twin/double room offers a fireplace. Providing free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin/double room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, executive lounge access as well as city views.

Junior Suite The fireplace is a top feature of this suite. This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit has 3 beds.

Superior Suite This suite's special feature is the fireplace. This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit has 3 beds.

Premier Suite This suite's standout feature is the fireplace. This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit has 1 bed.

Royal Suite Guests will have a special experience as the suite offers a fireplace. This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit offers 1 bed.

About Hotel Okura Macau

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Guest Reviews

9.1

Excellent

Rooms

Hotel Okura Macau offers luxurious and amazing rooms with great amenities and comfortable bedding. Guests have described their rooms as beautifully clean, elegant and spacious with big bathrooms and modern facilities. The suites are especially comfortable and well-equipped. The staff provides excellent room service and guests have praised the hotel's attention to detail in every aspect of the rooms. The hotel's amenities and bedding are well-organised and the layout of the room is impressive. Although some guests have mentioned outdated furniture and room decor, the overall experience is still satisfactory with guests loving the Japanese-style room and afternoon tea. Additionally, the hotel provides an excellent COVID-19 deal, making it possible for guests to experience its 5-star services and cleanliness.

Cleanliness

If you are looking for a clean and well-organised place to stay in Macau, Hotel Okura is definitely worth considering. The guests have praised the hotel's cleanliness with several reviews indicating that the rooms were very clean and beautifully clean. The hotel also seems to pay attention to detail with guests impressed by the large and thoughtfully decorated bathrooms and small touches like providing bath powder.

The hotel's amenities and bedding were also noted to be clean and of high quality with guests appreciating the included afternoon tea. While some guests felt that certain areas could benefit from more attention to detail, overall, the hotel's cleanliness and service were said to be in keeping with its 5-star status.

Finally, the rooms were described as being equipped with everything guests might need with some guests specifically mentioning the Japanese-style decor. So, if you are looking for a stylish and clean hotel with excellent amenities, Hotel Okura Macau may be just what you are looking for.

Staff

Hotel Okura Macau boasts of a wonderful staff that ensures guests feel welcomed and comfortable from the moment they arrive up to the time they leave. Guests have praised the staff for being attentive, polite, friendly and approachable. They noted that the service was great from the start and that special requests were promptly fulfilled without hesitation. The front desk staff, including Miss Masami Shimoda, were specifically highlighted for being helpful and kind. Guests also mentioned Chloe, Manuel, Leo and Grace as standout employees. The caring and efficient staff were always ready to assist guests with their needs and even went the extra mile to accompany them to their rooms or provide directions. Although some guests mentioned the need for improved communication among the staff, the hotel management was quick to take note of customer feedback and made significant improvements. Overall, the service provided by the staff of Hotel Okura Macau left a lasting impression on guests and made their stay a delightful experience.

Pool

Hotel Okura Macau boasts a fantastic water park, located within the Grand Resort Deck, where guests can enjoy a wave pool, lazy river, twister and pool water slide. The outdoor hot jacuzzi and wave pool were particularly popular among guests, while the indoor pool was described as lovely and the right size for a relaxing swim. The gym was also spacious and well-equipped. However, some guests noted that the pool water was very cold and the main toilet bowl seat was not warm compared to the outdoor toilets. Despite these minor complaints, guests still highly recommend the hotel pool and the excellent service provided by the staff. Families with children had an especially great time enjoying the attractions at the Grand Resort Deck. Additionally, rooms were clean and comfortable, making for a memorable stay.

Yes, Hotel Okura Macau has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Water Slide, Wave Pool, Outdoor Pool, Lazy River.

No, a spa isn't available at Hotel Okura Macau.

No, Hotel Okura Macau doesn't allow dogs.

Yes, parking facilities are available at Hotel Okura Macau.

Yes, Hotel Okura Macau has a gym.

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