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Sheraton Grand Macao

Macau , The Londoner Macao, Estrada Do Istmo, S/n, Cotai, Macau Sar, P.r. China (Show on Map)

8.6

Very Good

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Summary of reviewsThe Sheraton Grand Macao is a highly recommended hotel for those looking for a convenient location in the heart of the Cotai Strip. Guests rave about the hotel's proximity to major shopping centers and casinos with many mentioning the sprawling mall just downstairs. The hotel's breakfast is widely praised, offering a huge variety of options, including Asian and continental choices and guests found it to be excellent with high quality, variety and great value for money. The rooms are comfortable and spacious with great views and the hotel boasts an impressive level of cleanliness throughout. The staff is exceptional, well-trained, friendly and accommodating, going above and beyond to make guests feel welcome. The hotel's swimming pools are clean, well-maintained and offer stunning layouts and facilities. Families can choose the executive suite, which is both spacious and comfortable and the hotel provides high-quality baby chairs and cots for babies. Overall, the Sheraton Grand Macao is an ideal place for family travel and a great choice for those seeking an enjoyable and relaxing pool experience during their stay.
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Pool 1 information:

Location of the pool: Outdoor pool

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5-Star Hotel

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Hotel with Heated Pool

Room Types

Deluxe King Room With plenty of thoughtful amenities, guests can enjoy all their own tunes using the iPod docking station with radio alarm clock. Take a soothing soak in the separate bathtub or a steaming hot dip in the walk-in glass shower with Shine Spa for Sheraton bath amenities. Then wrap up snugly in the plush bathrobes and fluffy slippers. And sinking into the ultra comfortable king-size bed, designed to promote the very best sleep possible, is the ultimate end to the day. Tea and coffee making facilities will quench guests' thirst, day or night. Watch a movie or catch up on the favourite shows on the 42 inch flat-screen TV. If guests need to get a spot of work done, a generous work desk, equipped with a telephone, WiFi, reading light and ergonomic chair is the ideal place to be productive.

Deluxe Twin Room With plenty of thoughtful amenities, guests can enjoy all their own tunes using the iPod docking station with radio alarm clock. Take a soothing soak in the separate bathtub or a steaming hot dip in the walk-in glass shower with Shine Spa for Sheraton bath amenities. Then wrap up snugly in the plush bathrobes and fluffy slippers. And sinking into the ultra comfortable twin beds, designed to promote the very best sleep possible, is the ultimate end to the day. Tea and coffee making facilities will quench guests' thirst, day or night. Watch a movie or catch up on the favourite shows on the 42 inch flat-screen TV. If need to get a spot of work done, a generous work desk, equipped with a telephone, WiFi, reading light and ergonomic chair is the ideal place to be productive.

Sheraton Club Twin, Club Level Located on the preferred floors, guests enjoy private concierge service, complimentary use of poolside cabanas and exclusive access to the club lounge. Guests enjoy free WiFi access in the rooms. Club lounge access includes: - Complimentary buffet breakfast - All-day snacks - Afternoon hors d'oeuvres - Exclusive lounge check-in - Club’s private meeting room usage for 2 hours per stay

Sheraton Club King Room, Club Level Located on the preferred floors, guests enjoy private concierge service, complimentary use of poolside cabanas and exclusive access to the club lounge. Guests enjoy free WiFi access in the rooms. Club lounge access includes: - Complimentary buffet breakfast - All-day snacks - Afternoon hors d'oeuvres - Exclusive lounge check-in - Club’s private meeting room usage for 2 hours per stay

Executive Suite Twin with Two Double Beds Featuring a spacious living area with plush red velvet lounge, this suite comes with comfortable arm chairs and stylish furnishings. The modern, but elegant tones of the soft furnishings along with the sleek furniture create a distinguished ambience. A separate guest powder room offers additional convenience when entertaining. A large, open marble bathroom features a standalone bathtub dramatically placed in the centre of the room, plenty of storage options, and a double vanity to make guests grooming time a roomy affair. Plus, a dedicated make-up area with plush stool offers even more space and flexibility. And of course, the luxurious comfort twin bed will make for a dreamy and refreshing sleep.

Executive Suite King 1 Bedroom Executive Suite Featuring a spacious living area with plush red velvet lounge, this suite comes with comfortable arm chairs and stylish furnishings. The modern, but elegant tones of the soft furnishings along with the sleek furniture create a distinguished ambience. A separate guest powder room offers additional convenience when entertaining. A large, open marble bathroom features a standalone bathtub dramatically placed in the centre of the room, plenty of storage options, and a double vanity to make guests grooming time a roomy affair. Plus, a dedicated make-up area with plush stool offers even more space and flexibility. And of course, the luxurious comfort king-size bed will make for a dreamy and refreshing sleep.

Cotai View King, Guest room, 1 King, Cotai Strip view Bold red accents, teamed with a mixture of modern and classic-style furniture, with hints of Chinese detailing, make the room a haven for travellers. The relaxing space provides guests with a place to read, catch up on some work at the generous work desk, or enjoy a relaxing night in by ordering an in-room dining feast and watching the latest movie on the 42-inch flat screen TV. A delightful place to primp and preen is of utmost importance on vacation. The spacious bathrooms, equipped with a separate shower and bath, along with Sheraton bath amenities, offer guests a chic space to prepare for a glamorous night on the town or refresh after a day of excitement. When it’s time to retire for the night, Sheraton Signature Sleep Experience is designed to improve the circulation for a great night’s sleep, meaning guests will wake feeling refreshed and ready for another exciting day ahead.

Cotai View Twin, Guest room, 2 Twin/Single Bed(s) Bold red accents, teamed with a mixture of modern and classic-style furniture, with hints of Chinese detailing, make the room a haven for travellers. The relaxing space provides guests with a place to read, catch up on some work at the generous work desk, or enjoy a relaxing night in by ordering an in-room dining feast and watching the latest movie on the 42-inch flat screen TV. A delightful place to primp and preen is of utmost importance on vacation. The spacious bathrooms, equipped with a separate shower and bath, along with Sheraton bath amenities, offer guests a chic space to prepare for a glamorous night on the town or refresh after a day of excitement. When it’s time to retire for the night, Sheraton Signature Sleep Experience is designed to improve the circulation for a great night’s sleep, meaning guests will wake feeling refreshed and ready for another exciting day ahead.

Ambassador Suite, Club level Beyond the shiny finishes and sleek details, the suite offers so much function along with its fine form. Guests will find all the conveniences for entertaining and thoroughly impressing guests. The expansive lounge room and separate dining room make hosting intimate casual and formal gatherings a treat. The kitchenette, equipped with refrigerator, toaster, microwave oven and more, and wet bar including a branded machine offers plenty of supplies to entertain all guests. Completed with Sheraton Signature Sleep Experience, mean all guests will sleep soundly and in luxurious comfort. The bedroom has spacious and elegantly designed marble bathroom with freestanding tubs, walk-in shower, double vanities, plenty of storage and deluxe amenities. The separate media room makes a delightful retreat to catch up on the latest movies.

Family Suite, 2 Bedroom 2 room Suite This family suite is filled with memorable moments and time to reconnect among guests. The two-bedroom suite features a master bedroom, along with a separate, specially designed second bedroom, fitted out with comfortable beds, bright and colourful pint-sized furniture, and an entertainment centre with a game console and DVD player. Great touches like a craft table, children’s bathrobes and slippers. Plus, guests can breathe easy that much of the equipment that traveling with kids requires is on hand in the suite. The bathroom is equipped with a toddler toilet seat and potty, baby bath accessories, children’s bathrobes, toothbrushes and toothpaste, cots, strollers and bed guards are available upon request.

Deluxe Suite Twin, 1 Bedroom Larger Suite A combined living room and dining room with plush sofas and a dining table offer plenty of opportunities to relax in comfort or perhaps enjoy an exclusive in-room dinner party. The purpose-built media room is the ultimate place to retreat and enjoy the latest movies or guests' own music. The media room also has a queen-size sofa bed offering additional accommodation and convenience for additional guests if required. The master bedroom provides a spacious retreat, with twin bed and plenty of storage for the party-wear and accessories. The full-sized stylish ensuite bathroom features a large, luxurious bath situated in the middle of the space, offering the ideal place to have a relaxing soak after a day of shopping, sightseeing or entertaining.

Deluxe Suite King, 1 Bedroom Larger Suite, 1 King, Sofa bed A combined living room and dining room with plush sofas and a dining table offer plenty of opportunities to relax in comfort or perhaps enjoy an exclusive in-room dinner party. The purpose-built media room is the ultimate place to retreat and enjoy the latest movies or guests' own music. The media room also has a queen-size sofa bed offering additional accommodation and convenience for additional guests if required. The master bedroom provides a spacious retreat, with a king-size bed and plenty of storage for the party-wear and accessories. The full-sized stylish ensuite bathroom features a large, luxurious bath situated in the middle of the space, offering the ideal place to have a relaxing soak after a day of shopping, sightseeing or entertaining.

Executive Deluxe Suite, Club level, 1 Bedroom Larger Suite Impress guests with a private dinner at the marble-topped dining table situated in the warm-toned combined lounge dining room, complete with comfy sofas and elegant decor. Retreat to the purpose-built media room to lose themselves in the fantasy worlds of the latest movies, game consoles or guests' own music. A plush queen-size sofa bed offers the ideal movie-watching comfort, as well as offering additional accommodation for additional guests. When it’s time to call it a day, the luxurious comfort king-size bed in the master bedroom will ensure the sweetest of sleep. Enjoy spacious closets and a full-sized stylish ensuite bathroom featuring a large, freestanding luxurious bathtub, the ideal place to for a soak afer an exciting day in Macao. This suite locates on highest floors with higher ceilings and features an iPod dock, bathrobes and air conditioning. There is one a suite available with a terrace. Guest can make a request to book this particular suite but subject to hotel availability. Club lounge access includes: - Complimentary buffet breakfast - All-day snacks - Afternoon hors d'oeuvres - Exclusive lounge check-in - Club’s private meeting room usage for 2 hours per stay

Presidential Suite, Club level, 2 Bedroom Presidential Suite Step into a vast space of 208 sq.m. (2,239 sq.ft.) where modern design, classic pieces and the latest technology fuse seamlessly with Chinese detailing to create an oasis of pleasure and relaxation, fit for a president. With sweeping Cotai Strip views, this presidential suite is the ideal choice, for those seeking a luxury suite in Macao. The suite is completed with comfortable beddings, offers spacious and private accommodation. The elegant bathroom comes with enhanced bath amenities, full-sized bath complete with spa jets situated opulently in the middle of the bathroom space, TV and technology hub enabling guests to plug in an iPod. Exquisite detailing throughout the suites, like a separate mosaic-tiled guest powder room, polished wood, custom artwork, an elaborate gold chest of drawers, crystal lighting and more create a special atmosphere. An entertainer’s delight, Presidential Suite each features a charming plush lounge area, separate dining room with an ebony table and a purpose-built media room, equipped with the latest technology for guests' viewing pleasure.

Staycation Offer - Deluxe Room with Free Room Upgrade, Daily Dining Credit and Late Check out This special offer includes: · Free room upgrade · Early check-in from 12:00 and late check-out until 18:00 · Daily breakfast for 2 · Daily MOP 200 dining credit

About Sheraton Grand Macao

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Guest Reviews

8.6

Very Good

Location

The Sheraton Grand Macao is located in the heart of the Cotai Strip, making it a convenient location for exploring all that Macau and Taipa have to offer. Guests rave about the hotel's proximity to major shopping centers and casinos with many mentioning the sprawling mall just downstairs. Despite being located in a pricey hotel complex, some guests found the hotel's breakfast to be a good deal. Many return visitors to Macau prefer to stay at this hotel for its great location and high value for money.

Breakfast

Guests at the Sheraton Grand Macao can start their day off in the best way possible with a delicious buffet breakfast. Reviewers widely praised the breakfast, stating that it was well worth the cost of entry and offered a huge variety of options, including Asian and continental choices. Some guests even had their continental breakfast delivered to their room each morning. The breakfast buffet had a great selection of foods, including Chinese breakfast options. Reviewers also appreciated the attentive service with friendly waiters offering champagne and fresh juices. While some were unable to try the breakfast due to cues, even with reservations made through Booking, those who were able to enjoy it found it to be among the best they've had at any 5-star hotel. Overall, guests found the breakfast at the Sheraton Grand Macao to be excellent with high quality, variety and great value for money.

Rooms

If you're looking for a comfortable and spacious room with a great view in Macau, consider the Sheraton Grand Macao. While some guests noted that the rooms were a bit old, many reviews praise the cleanliness and elegance of the rooms and facilities. Family rooms come with fruit and desserts, making for a sweet stay and some guests were even upgraded to luxurious suites with panoramic city views. Despite the hotel's size, noise was not an issue for most guests. If you're seeking polite and responsive room service, the Sheraton Grand Macao also delivers.

Cleanliness

The Sheraton Grand Macao boasts an impressive level of cleanliness throughout the hotel with guest rooms being highlighted as particularly neat and comfortable. Some minor issues were reported such as dirty carpets and dirty bathtubs, but these were rare occurrences. The hotel's overall environment and facilities were noted to be excellent. However, there were a few negative reviews that mentioned housekeeping not meeting the high standards of a Sheraton hotel. Nonetheless, the hotel remains a popular choice for those seeking a clean and comfortable stay in Macao.

Staff

If you're looking for a hotel experience with exceptional service, look no further than the Sheraton Grand Macao. The staff here are well trained, friendly and accommodating with many guests singling out individual members of the team for praise. From the attentive pool server Mr. Lester to the helpful concierge who went out of their way to accommodate kids, the staff at this hotel seem to go above and beyond to make guests feel welcome. Even when things haven't gone quite to plan, guests have appreciated the staff's efforts to make things right: one guest had to wait over an hour to check in, but the friendliness of the concierge more than made up for it. Overall, if you want to feel well taken care of during your stay in Macao, the Sheraton Grand is the perfect choice.

Pool

The Sheraton Grand Macao hotel boasts some very impressive swimming pools, according to many happy guests. The pools are not only clean and well-maintained but also offer stunning layouts and facilities. The Londoner, in particular, stands out for its amazing features. There's no shortage of options either with multiple pools available, including an outdoor, heated and even a rooftop pool. It's clear that the hotel places a high value on guest satisfaction, as evidenced by the "它们待客为尊" attitude. Overall, the Sheraton Grand Macao is a great choice for those seeking an enjoyable and relaxing pool experience during their stay.

Family

If you're traveling with kids, Sheraton Grand Macao may just be the perfect staycation destination for you. Families can choose the executive suite which is both spacious and comfortable. While you're checking in, you can keep your kids busy with the 3D puzzle that the hotel provides for each child. The staycation package comes with daily dining credits which are a great way to keep everyone fed while enjoying the hotel's family-friendly amenities. Speaking of amenities, the hotel provides high-quality baby chairs and cots for babies, although some guests mentioned that the cots are a bit old. Nonetheless, overall, families agreed that the hotel offered excellent value for money. The family rooms are large enough and come with complimentary fruits and desserts which was a nice touch. Guests also appreciated the various facilities which were geared towards families, making it an ideal place for family travel.

Yes, Sheraton Grand Macao has pool(s) that belong to one or more of the following categories: Heated Pool, Rooftop Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire

Yes, a spa is available at Sheraton Grand Macao.

No, Sheraton Grand Macao doesn't allow dogs.

Yes, parking facilities are available at Sheraton Grand Macao.

Yes, Sheraton Grand Macao has a gym.

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