Crowne Plaza Marlow, an IHG Hotel
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Lakeside hotel with 168 rooms and indoor swimming pool, surrounded by 5 acres of countryside offers spectacular wedding venues as well as meeting facilities. Its location is also great for those who want to explore the nature along the River Thames.
Summary of reviewsCrowne Plaza Marlow, an IHG Hotel, offers a mixed experience for guests. The hotel's location received mixed reviews, but some found it convenient and close to the town centre. The breakfast received mixed reviews with some praising the options and others finding it disappointing. The dinner experience varied with some guests enjoying good quality food, while others were let down by poor quality and inconsistency. The newly-refurbished rooms were generally described as clean and comfortable with spaciousness emphasized. The staff received mixed reviews with some being friendly and helpful, while others were rude or rushed. The spa and gym also had mixed reviews with some finding them lovely and relaxing, while others felt they needed updating. The pool was generally enjoyed by guests but needed improvements. The hotel offers ample parking and families can enjoy the spacious family rooms and play area. Beds received high praise for their comfort. Overall, the hotel is commended for its facilities and services, but improvements could be made in some areas.
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Heated Pool Indoor Pool Children's Pool
Hotel with Children's Pool
Room Types
About Crowne Plaza Marlow, an IHG Hotel
Guest Reviews
The location of Crowne Plaza Marlow, an IHG Hotel, received mixed reviews. While some guests found it convenient and close to the town centre, others found it odd and out of the way, requiring a car or taxi to get anywhere. The hotel is based inside an industrial estate, which some found unsightly, but others enjoyed the beautiful views over the lake and walking along the river. The hotel is well located for those attending Cliveden literature festival or traveling to Heathrow and surrounding areas. While some guests found the location too far from anything and nothing much around the hotel, others enjoyed the easy parking and being able to walk into Marlow in 15-20 minutes. Overall, the location was the only thing that some guests found remarkable about the hotel, while others appreciated the convenience and lovely area once they got there.
The breakfast at Crowne Plaza Marlow, an IHG Hotel, has received mixed reviews from guests. Some describe it as fantastic, excellent, amazing and delicious with a lovely variety of both cooked and cold options. They mention a great choice of buffet food, a good selection of fruit, seeds, nuts and oats and commend the condiments. Non-dairy yogurt and soya options are also available. Families are encouraged to pick where they want to sit and the breakfast is said to be brilliant for them. However, other guests were disappointed with the breakfast. They found it underwhelming, cheap and entirely chaotic with not enough staff to manage the seating and service. Some complain of mediocre food with dishes such as grey scrambled eggs, barely cooked sausages and bacon and cheap produce. There were also issues with the timing of breakfast with the website and TV in the room stating different timings than those given by the front desk. Some guests were charged for their child's breakfast and there were no gluten-free options, which posed a risk of contamination. One guest felt that the hotel urgently needed to update their promotional material. Another guest found the overpriced breakfast disappointing and opted for fish and chips, which they deemed 'OK' but not worth the £18 paid. Despite the mixed reviews, it seems like the hotel offers a good breakfast with a variety of options, but there are areas for improvement.
The dinner experience at Crowne Plaza Marlow, an IHG Hotel, may have been hit or miss according to guest reviews. Many were disappointed with the inconsistency between the pre-booked menu and the actual evening meal, while others found the food well below expectations. Despite this, there were still positive comments about the great and good quality food. However, some had terrible experiences with food that wasn't cooked properly, room service pizzas that were inedible and even a cheese and pickle sandwich was a letdown. There were also complaints about the high-priced drinks for low quality. Service in the bar and restaurant also received criticism for being terrible or for not being able to make reservations. Despite the inconsistencies, those who were able to eat in the restaurant found good quality food at a reasonable price.
There's no better feeling than stepping into a hotel room that is both clean and comfortable and that's exactly what you'll get with Crowne Plaza Marlow. The hotel has recently undergone tasteful renovations, resulting in modern and spacious rooms that are sure to make your stay a pleasant one. If you're lucky, you might even get a free room upgrade! The staff is friendly and always willing to help, but some guests noted that there were no instructions on how to operate the temperature control. Another small issue was the lack of beakers or plastic cups in the bathroom. However, these minor problems were outweighed by the positives: comfortable beds, well-appointed rooms with plenty of furniture and nice-sized bathrooms with large baths and separate showers. Spaciousness is emphasized here with many guests praising the large, clean rooms. The family rooms are especially nice, boasting two double beds and ample space for everyone. While the rooms are certainly adequate, some guests did feel that they lacked charm. Don't let that deter you, though - when you're lounging in the spacious and comfortable room, you won't even think about that. Overall, the newly-refurbished hotel rooms at Crowne Plaza Marlow are clean, modern and spacious, ensuring a comfortable and relaxing stay.
One thing guests at Crowne Plaza Marlow, an IHG Hotel, can agree on is the high quality of the beds. Whether you prefer a firm or plush mattress, the rooms boast comfortable or super comfy sleeping options. While some found the beds a bit hard, others describe them as spacious and fantastic. Families in particular appreciate the good size family rooms with 2 double beds. Overall, guests commend the hotel for providing a very comfortable stay. And with friendly and helpful staff on reception, it's no wonder guests feel completely at ease.
Guests have mixed opinions about the cleanliness of Crowne Plaza Marlow, an IHG Hotel. While some praise the fresh, clean and modern appearance of the rooms and bathrooms, others complain about the presence of bodily fluids, limescale, mould and dust. A few guests have even reported stinky rooms that smell of urine. Some guests have reported tidy and appropriate entrances to the hotel, while others complain about dirty patios with cigarette ends and straws. Despite the cleanliness concerns, some guests still find the rooms very comfortable and lovely.
The staff at Crowne Plaza Marlow, an IHG Hotel, are a mixed bag according to guest reviews. While some found the staff to be extremely friendly and accommodating, others found them curt, rushed and even rude. Bridget and Karim at reception were highlighted for their excellent customer service, while the bar and breakfast staff received some negative feedback for being unfriendly and inattentive. However, overall, the staff at the hotel were described as polite, helpful and efficient. Despite some poor experiences, many guests had a lovely stay thanks to the hotel's friendly staff and great facilities.
The spa at Crowne Plaza Marlow, an IHG Hotel, has received mixed reviews from guests. While some described it as lovely and relaxing, others felt it was too crowded and in need of updating. The spa offers a range of facilities including a swimming pool, sauna and gym, but some guests were unable to book treatments or access certain areas due to overbooking and a lack of space. Some guests also reported rude and unhelpful staff. On the positive side, guests praised the exceptional swimming pool sauna, spa treatment area and other facilities at the hotel. Overall, guests had a mixed experience with the spa, but it's worth trying out if you're staying at the hotel.
The gym at Crowne Plaza Marlow, an IHG Hotel, is a mixed bag according to guest reviews. On one hand, some visitors enjoy the well-equipped and spacious gym, while others advise to avoid it altogether. Guests report missing soap dispensers, disgusting conditions and limescale, making for an untidy experience. However, those who loved the gym praised its size and equipment. Guests with children may also be limited by pool hours, though the gym and pool staff are noted as friendly and helpful by many.
The Crowne Plaza Marlow, an IHG Hotel, offers a decent-sized swimming pool, which was heated and had a sauna. However, the pool area could be more inviting and some guests felt exposed as they had to walk through the main reception to access it. There were limited hours for children to use the pool and some guests were disappointed by this. Some also found the pool dated and small. Despite this, many guests loved the pool and children who were able to use it enjoyed swimming. The indoor jacuzzi was also nice. However, the pool area overall needs attention and some guests found the water murky/cloudy, which made for an unpleasant swim. Some guests had to use the pool facilities before they were able to check in due to room delays. Overall, the hotel has a nice pool, but improvements could be made to the pool area, including the timings and access for children.
The Crowne Plaza Marlow, an IHG Hotel, provides ample parking for guests with easy access to the nearby motorway. The hotel features a large parking lot, which is well-maintained and clean. However, some guests have noted that there are no electric car charging points on site, despite seeing multiple electric vehicles in the lot. In addition, some guests have noted that there were insufficient disabled parking spaces available. Despite these issues, the majority of guests have found the parking to be positive and stress-free with plenty of seating available in the car park. Overall, the hotel offers a free car park for guests with open rubbish bins in the car park being the only downside noted by some reviewers.
Families looking for a relaxing break can consider staying at Crowne Plaza Marlow, an IHG Hotel. The family rooms are spacious and perfect for those visiting with kids. Although some guests noted that the hotel seemed to be more aimed at adults rather than families, the nice play park put at the back of the hotel kept the kids entertained. However, the hours of pool use for children are limited, which disappointed some guests who came mainly for the swimming. Breakfast is great for families, although some had to pay for their child's breakfast. Overall, it's a good place for a family to spend some quality time together.
Crowne Plaza Marlow, an IHG Hotel, is a lovely four-star hotel that offers good facilities and services. Guests have found the hotel to be very comfortable and just what the doctor ordered! However, some guests have felt that the breakfast was disappointing and the hotel is a tad on the expensive side for what it offers. While the facilities are nice, there is some noise pollution that can be bothersome to some guests. That being said, guests have thoroughly enjoyed their stay overall with some calling it one of the best hotels available at this price point. The rooms and showers are very nice and the hotel staff are great from start to finish. Overall, guests have found it to be an excellent and exceptional hotel but suggest that there are better-run places to stay nearby if you're on a budget.
Guests with disabilities will be pleased to know that Crowne Plaza Marlow, an IHG Hotel, offers accessible rooms and bathrooms on the ground floor. Some guests noted that the hairdryer was not easily accessible due to a lack of mirrors in the room. However, the shower was easily accessible for those requiring it. It is recommended that guests booking accessible rooms double-check to ensure they receive a shower instead of a bath. Despite a mix-up in room allocation, the staff at the hotel were very helpful in finding suitable accommodation for each guest's specific needs. Overall, Crowne Plaza Marlow is a great choice for guests with disabilities seeking an enjoyable and comfortable stay.
Yes, Crowne Plaza Marlow, an IHG Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool.
Yes, a spa is available at Crowne Plaza Marlow, an IHG Hotel.
No, Crowne Plaza Marlow, an IHG Hotel doesn't allow dogs.
Yes, parking facilities are available at Crowne Plaza Marlow, an IHG Hotel.
Yes, Crowne Plaza Marlow, an IHG Hotel has a gym.
