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Courtyard by Marriott Norfolk Downtown

Norfolk , 520 Plume Street (Show on Map)

7.5

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Courtyard by Marriott Norfolk Downtown is a great choice for those looking for a central location in the heart of downtown Norfolk. Guests appreciated the proximity to shopping, restaurants and the waterfront, as well as the helpful and friendly staff. However, some guests had mixed experiences with the breakfast, rooms, cleanliness, parking and amenities such as the pool. While some guests found the beds comfortable, others thought they were too hard. Overall, the hotel provides a decent place to stay for a short stopover in Norfolk, though some guests felt it was overpriced for the facilities provided.
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Categories

Hotel for Honeymoon

Hotel near Nightlife Spots

Hotel with Swimming Pool

Indoor Pool

Hotel with Free Wi-Fi

Hotel with Parking

Accessible Hotel

3-Star Hotel

Hotel with Indoor Pool

Room Types

King Room with Sofa Bed This room features a seating area with sofa bed, cable TV, and a work desk.

Queen Room with Two Queen Beds This room features a refrigerator, cable TV, and a work desk.

Queen Room with Two Queen Beds and Sofa Bed The spacious double room features air conditioning, a seating area, as well as a private bathroom boasting a bath or a shower and a hairdryer. The unit has 3 beds.

King Room The spacious double room features air conditioning, a wardrobe, as well as a private bathroom boasting a bath or a shower and a hairdryer. This double room has a carpeted floor, heating and a flat-screen TV with satellite channels. The unit has 1 bed.

Queen Room with Two Queen Beds - Hearing Accessible The unit offers 2 beds.

King Room with Adapted Tub - Mobility and Hearing Accessible The unit has 1 bed.

About Courtyard by Marriott Norfolk Downtown

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Guest Reviews

7.5

Good

Location

The Courtyard by Marriott Norfolk Downtown boasts a very central location that guests can't get enough of! Perfectly situated for those looking to explore the city on foot, guests praised the hotel's proximity to shopping, restaurants and the waterfront. The hotel is just a short stroll away from the Scope Arena, making it a great option for those attending events there. Waterside District and other downtown sites are easily accessible and the hotel is convenient to the waterfront, battleship and other major points of interest. Guests also appreciated the clean and spacious rooms and the helpful and friendly staff. However, a few guests did note that parking is not free and some struggled to find the front door for check-in. Overall, the Courtyard by Marriott Norfolk Downtown is an excellent choice for those looking for a great location in the heart of downtown Norfolk.

Breakfast

Many guests had mixed opinions about the breakfast at the Courtyard by Marriott Norfolk Downtown. While some complimented the delicious taste, others found the breakfast expensive with minimal choices. Unfortunately, despite the expectation of a breakfast buffet, there was no buffet due to Covid-19 limitations. Instead, the hotel offered a grab-and-go option that divided guests. Some found it appealing, while others found it minimal or cold. Additionally, some guests expected complimentary coffee in the morning but didn't receive it. While some guests appreciated recommendations for nearby breakfast options, others were disappointed to have to leave the hotel to find a meal.

Rooms

The Courtyard by Marriott Norfolk Downtown hotel receives mixed reviews about its rooms. While some describe the rooms as great, clean and comfortable with lovely views and good locations, others mention outdated furniture, carpets and couch with ugly stains and a musty smell. The hotel needs a sprucing up with some parts of the ceiling and wall looking damaged. The size of the TV, small towels and lack of microwaves are some of the other complaints. There were reports of weird smells, stained window curtains and chipped furniture. Some guests also mentioned paying extra to park their vehicles, unpleasant staff and safety concerns due to the poorly lit parking lot. However, others praised the pool and hot tub as well as the cleanliness of the hotel.

Beds

Guests have mixed reviews about the beds at Courtyard by Marriott Norfolk Downtown. While some found the beds to be very comfortable, others thought that they were a little hard or as hard as a rock. Reviews also mention the quality of the bedding with some mentioning that it was not changed or had sex spots. However, many guests found the rooms overall to be very comfortable and appreciated the friendly staff. Price was a concern for some guests as they found it a little steep for a one night stay. Overall, despite some mixed comments, many guests found the beds comfortable and enjoyed the room space.

Cleanliness

Guests have had mixed experiences regarding the cleanliness of the Courtyard by Marriott Norfolk Downtown. Some guests have praised the hotel for being very clean throughout, while others have pointed out stains on furniture, curtains and bedding left by previous guests. Some rooms had a weird smell to them, possibly from spray deodorizer and some guests experienced musty or moldy smells. Overall, while some guests were comfortable and satisfied with the level of cleanliness, others felt the hotel was not up to the standard expected for the cost of the room. Some guests also mentioned that the property was slightly aged or outdated. However, several guests also noted that the staff was helpful and friendly and that they appreciated the increased sanitation measures taken due to COVID-19.

Staff

The staff at Courtyard by Marriott Norfolk Downtown received high praise from guests with many describing them as super friendly and accommodating. The front desk staff was particularly helpful and everyone from the valets to the housekeeping team was described as awesome and welcoming. However, some guests did note that a few staff members were rude or dismissive. Overall, the staff maintained COVID-19 precautions and were efficient in the check-in and check-out processes. Many guests appreciated the recommendations and suggestions provided by the staff for nearby restaurants and amenities. Despite a few negative experiences, the majority of guests found the staff to be hospitable and courteous throughout their stay.

Pool

Guests have had mixed experiences with the pool area at Courtyard by Marriott Norfolk Downtown. Some have praised the excellent indoor pool and hot tub on the 6th floor with towels provided for convenience. Others, however, were disappointed to find out upon arrival that the pool was closed due to COVID-19 with some claiming that they were not informed beforehand. Despite this, individuals who were able to utilize the pool and hot tub enjoyed their experience and even noted the cozy gas display and seating area nearby. However, some have recommended that the hotel reduce prices or provide compensation for amenities that were unavailable due to COVID-19. Overall, guests who are looking forward to using the hotel's pool should double-check its availability before booking their stay.

Parking

Some guests at the Courtyard by Marriott Norfolk Downtown have had negative experiences with the parking offered by the hotel. Many guests were disappointed to find that parking costs extra with valet parking the only option and some felt that the cost was unnecessary. Several guests complained about long wait times while waiting for valet parking. Those who parked on their own noted that the hotel parking garage could be difficult to access and navigate with narrow spaces, no elevator and some distance to walk to the hotel. However, others had positive experiences with the valet parking specifically. Some guests suggested that the cost of parking should be included in the price of the room, especially since some other amenities, such as a pool or breakfast, are not offered.

Nightlife

If you're looking for a hotel in Norfolk that puts you right in the center of the action, you can't go wrong with Courtyard by Marriott Norfolk Downtown. Located in the heart of downtown, this hotel offers plenty of opportunities for food, entertainment and sightseeing. From here, you can easily walk to the waterfront and a variety of restaurants, making it a great choice for those who love to explore on foot. Just be sure to request a room facing away from Plume Street, as the streetcar can be quite noisy. Though many businesses downtown were closed due to Covid, there are still lots of things to see and do, from shopping at the mall to taking in the local nightlife. While some guests complained about smoking and loud music in the rooms, overall the stay was comfortable and convenient for visiting some of the city's top attractions.

3 Star

Courtyard by Marriott Norfolk Downtown is a decent hotel for a short stopover in Norfolk. Guests mostly found their stay to be pleasant and the staff to be great with a good location. However, some guests felt the hotel to be overpriced for the facilities provided with a few guests stating that the cleanliness could be better. The hotel is also noted to be dated and in need of renovation. Many guests were disappointed with the breakfast provided and the hotel was noted to be under-staffed and lacking maintenance. Despite these issues, the hotel provides a place to lay your head in Norfolk, though it may not be the most relaxing getaway.

Yes, Courtyard by Marriott Norfolk Downtown has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Courtyard by Marriott Norfolk Downtown.

No, Courtyard by Marriott Norfolk Downtown doesn't allow dogs.

Yes, parking facilities are available at Courtyard by Marriott Norfolk Downtown.

No, Courtyard by Marriott Norfolk Downtown doesn't have a gym.

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