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SpringHill Suites Norfolk Old Dominion University

Norfolk , 4500 Hampton Boulevard (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsSpringHill Suites Norfolk Old Dominion University is a convenient accommodation option for those visiting or attending events at ODU. The hotel's location next to the university and across from the Chartway Arena provides easy access to various eateries and dessert places. The staff is friendly and accommodating with some standout employees providing excellent customer service. However, guests have had mixed experiences with the breakfast, rooms, cleanliness, pool and beds. While some guests found the rooms to be clean and spacious with comfortable beds, others encountered cleanliness issues and outdated amenities. The pool has also been a mixed experience for guests with some finding it a nice amenity and others complaining about its cleanliness and temperature. Overall, SpringHill Suites Norfolk Old Dominion University offers a decent place to stay, but updates and improvements could enhance the guest experience.
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Categories

Hotel for Honeymoon

Family Friendly Hotel

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

3-Star Hotel

Hotel with Indoor Pool

Room Types

Double Suite with Two Double Beds This Double Room offers a flat screen-TV ,microwave, refrigerator and views of Old Dominion University.

King Suite This King Suite offers a flat screen-TV, microwave, refrigerator and offers view of Old Dominion University.

VIP Suite, 1 Bedroom Suite, 1 King, Sofa bed Providing free toiletries, this double room includes a private bathroom with a hairdryer. The double room's kitchenette, which features a microwave, is available for cooking and storing food. The spacious double room provides air conditioning, a tea and coffee maker, a carpeted floor, heating, as well as a flat-screen TV with streaming services.

About SpringHill Suites Norfolk Old Dominion University

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Guest Reviews

7.9

Good

Location

SpringHill Suites Norfolk Old Dominion University is the perfect accommodation for people who are planning to visit or attend an event at ODU. Guests who stayed at the hotel loved the convenience and proximity of the property, which is located right next to the university and across the street from the Chartway Arena. The hotel's location provides guests with easy access to various eateries and dessert places that are within walking or driving distance. Visitors also remarked how the hotel's location was perfect for attending concerts or shows at Chartway. The staff at SpringHill Suites Norfolk Old Dominion University were praised for being friendly and accommodating. Guests who enjoyed breakfast mentioned that it was good and cited the location as an added bonus. Overall, the convenient location and friendly staff make SpringHill Suites Norfolk Old Dominion University a great choice for people visiting or attending events at ODU.

Breakfast

Guests at SpringHill Suites Norfolk Old Dominion University had mixed reviews about the breakfast offered at the hotel. Some guests were happy with the good breakfast, which included hot foods, fresh fruits, excellent bagels and yogurt. However, some guests felt that the breakfast was lackluster with minimal offerings and only bread options. A few guests were disappointed with the layout and limited options due to Covid, while some felt that the breakfast was terrible and did not offer any meats or fresh fruits. Nevertheless, the staff was nice and kept the breakfast stocked and the hotel's convenient location and quiet rooms were appreciated.

Rooms

Guests have varied opinions on the rooms of SpringHill Suites Norfolk Old Dominion University. Some found the rooms to be a bit dated and in need of updates, while others found the room to be great, clean and spacious. Despite the decent size of the rooms, some guests were disappointed that their requested room with 2 king beds was not available and that the beds were double, which they deemed small. The cleanliness of the rooms was hit or miss with some guests reporting clean and comfortable accommodations, while others found stains and debris. Guests also had issues with broken or malfunctioning amenities such as the air conditioning, thermostat and fridges. Some guests were also disturbed by burnt out light fixtures and appearances of mold growth. While some rooms were spacious and comfy, others were cramped and had tight walls. Some guests suggest that the hotel needs a renovation as signs of wear and tear were evident. Overall, guests had mixed experiences with the rooms of SpringHill Suites Norfolk Old Dominion University.

Beds

According to guest reviews, the SpringHill Suites Norfolk Old Dominion University could use some updates in the rooms. Some guests were disappointed to find that they did not receive the room they thought they had reserved, leading to cramped conditions for four people. However, the beds were a highlight of the rooms with many guests describing them as comfortable. One guest did find the bed to be very firm, while others wished they were larger than doubles. Some guests also had issues with uncomfortable pillows or lumpy mattresses. Unfortunately, a few guests encountered cleanliness issues with their beds, including a dirty pull-out couch and a bug crawling on the bed. Overall, the rooms at the SpringHill Suites Norfolk Old Dominion University offer comfortable beds, but updates and improvements could enhance the guest experience.

Cleanliness

Guests had varied experiences when it came to the cleanliness of SpringHill Suites Norfolk Old Dominion University. While some praised the property for being very clean and comfortable with clean facilities and good housekeeping staff, others reported issues such as questionable stains on the carpets, walls and bedding, red stains on a pull-out couch mattress, appearance of mold in the bathroom and debris on the walls. Some saw the hotel as welcoming and clean, while others described it as dirty and in need of work. Some guests also noted the pandemic and concerns over unmasked people in the hotel including staff, while others appreciated the extra measures taken by bringing their own cleaning supplies.

Staff

The staff at SpringHill Suites Norfolk Old Dominion University are amazing! Guests consistently mention the friendliness and helpfulness of the staff, particularly Katasha and Marquis, who went above and beyond to provide excellent customer service. The front desk ladies are also noted for their niceness and helpfulness, providing excellent dining and site-seeing recommendations. Deaisha is particularly singled out for her welcoming manner and keeping breakfast stocked. Although there were some negative experiences with rude staff, these were outweighed by the positive experiences. Overall, the staff is friendly, accommodating and made guests feel welcome.

Pool

The pool at the SpringHill Suites Norfolk Old Dominion University has been a mixed experience for guests. Some have found it to be a nice amenity with a quiet and calming atmosphere. However, others have complained that the pool was not clean, frigidly cold and that the water didn't seem to be filtering. Some guests were unable to use the pool entirely as it was closed or out of order during their stay. Those who were able to use the indoor pool have noted that it's on the smaller side and didn't offer a hot tub, which would have been a welcome addition. Some guests have even expressed that they wish the pool was located outside. Despite some negative experiences in the pool area, the hotel still offers guests a good rate that includes breakfast and access to the pool, exercise room and other amenities.

3 Star

SpringHill Suites Norfolk Old Dominion University has received mixed reviews from guests with some describing it as pleasant while others found it below average. Despite being a Marriott hotel, some guests were surprised by the lack of luxury and compared it unfavorably to other 'suites' hotels. The staff were generally described as friendly, but some guests noted that the hotel needed cleaning and maintenance. Some guests felt that the hotel was expensive for what it offered, although others found it a good option for a Covid-19 safe stay. Overall, while the hotel may not be special, it could be an adequate choice for those looking for a decent place to stay.

Yes, SpringHill Suites Norfolk Old Dominion University has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at SpringHill Suites Norfolk Old Dominion University.

No, SpringHill Suites Norfolk Old Dominion University doesn't allow dogs.

No, parking facilities aren't available at SpringHill Suites Norfolk Old Dominion University.

Yes, SpringHill Suites Norfolk Old Dominion University has a gym.

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