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Wyndham Garden Norfolk Downtown

Norfolk , 700 Monticello Avenue (Show on Map)

5.8

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Wyndham Garden Norfolk Downtown hotel is conveniently located for downtown attractions and offers spacious rooms, but the immediate area is in transition and caution needs to be exercised. The hotel's cleanliness received mixed reviews with some guests praising it while others noted issues with uncleanliness and infestations. The staff were also a mixed bag with some guests praising their friendliness and helpfulness while others criticized them for being unprofessional or rude. However, the comfortable beds and pillows consistently received praise from guests. Overall, the hotel has its pros and cons, but the staff and cleanliness can make or break a stay.
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Categories

Hotel for Honeymoon

Dog Friendly Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

3-Star Hotel

Hotel with Outdoor Pool

Room Types

King Room Guests will have a special experience as the triple room offers a pool with a view. Providing free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as pool views.

King Room - Disability Access This family room features a pool with a view. Providing free toiletries, this family room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned family room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as pool views.

King Suite Guests will have a special experience as the suite offers a pool with a view. Providing free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as pool views. The unit offers 2 beds.

Two Double Beds This double room's special feature is the pool with a view. Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as pool views. The unit offers 2 beds.

Two Double Beds Suite This suite features a pool with a view. Providing free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as pool views. The unit offers 3 beds.

Executive Suite - Non-Smoking Guests will have a special experience as this suite provides a pool with a view. Offering free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The air-conditioned suite offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as pool views.

Deluxe Executive King Room - Non-Smoking This family room's standout feature is the pool with a view. Offering free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The air-conditioned family room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as pool views. The unit offers 2 beds.

Double Room with Two Double Beds and Roll-in Shower - Mobility Access/Non-Smoking The pool with a view is the standout feature of this quadruple room. Offering free toiletries, this quadruple room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as pool views. The unit has 3 beds.

About Wyndham Garden Norfolk Downtown

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Guest Reviews

5.8

Rated

Location

If you're looking for a hotel in the central area of Norfolk, then Wyndham Garden Norfolk Downtown might be worth considering. The hotel boasts a location that's convenient for downtown attractions and a walkable location. However, some guests have noted that the immediate area around the hotel is in transition and caution needs to be exercised, as frequent crime has been reported. Despite this, many reviewers still find the location good, though some expressed concern that the property is marketed as an upper-end hotel in the center of a very low-income neighborhood. Parking is available at the hotel, which adds to the convenience of being close to downtown. Some guests appreciated being close to their venue and the hotel offers a great view from the upper floors. It's also worth noting that the property is near the projects downtown. Overall, the location is convenient, but guests should be aware of the area's current situation.

Rooms

The Wyndham Garden Norfolk Downtown hotel has its pros and cons when it comes to its rooms. On one hand, there are beautiful and spacious rooms like the King Suite that's much larger than expected. The front desk personnel are also delightfully pleasant and responsive to guests' needs. However, some parts of the hotel, including the rooms, are very apparently badly aged with outdated appliances and furniture that are heavily worn or damaged. Some bathrooms in the rooms are extremely small, have rusted areas, filthy tub/shower and toilet seats that are very low to the ground. There are also reports of uncleanliness, such as hair all over the bathroom floors, roaches in some rooms and dirty sofas. Some rooms have no closet or mirrors over a dresser and limited amenities. On the plus side, some guests appreciate the quietness and cleanliness of their rooms, comfortable bedding and good location that's near bars, restaurants and has a historical feel.

Beds

Guests who have stayed at the Wyndham Garden Norfolk Downtown have praised the comfortable beds and pillows with reviews consistently stating that they were able to get a good night's rest. Although a few guests reported issues with bed slippage, these were in the minority with many guests stating that the beds were both comfortable and clean. Some guests mentioned broken beds, but these were confined to specific rooms and the majority of guests found the beds to be super comfortable - particularly those staying in king rooms. Overall, the bedding was described as outstanding and ideal for a comfortable stay.

Cleanliness

The Wyndham Garden Norfolk Downtown hotel's cleanliness received mixed reviews from guests. While some guests praised the hotel's cleanliness, others noted that their rooms were unclean and infested with roaches. A few guests reported issues with the hotel's amenities such as low shower water pressure, broken furniture and malfunctioning electronics. Despite the hotel's posted mask mandate, some guests observed visitors walking around without masks. Despite these negative comments, some guests had a positive experience with the hotel's clean and spacious rooms. Notably, many guests commented on the issue of dust and dirt accumulation in their rooms, in addition to other guests' uncleanliness including leftover tea bags and soap remnants.

Staff

The staff at Wyndham Garden Norfolk Downtown were a mixed bag according to guest reviews. Many guests praised the staff for being friendly and helpful during their stay with some even singling out specific individuals for exceptional service. The front desk personnel were repeatedly lauded for their delightful and accommodating demeanor and Jonathan received high marks for his recommendations on local attractions. The bartender was also commended for being super fun and nice. However, not all remarks were positive; some guests criticized the staff for being unprofessional, rude or lacking in customer service skills. Housekeeping, in particular, received criticism for rudeness. Some guests noted that staff members were not following mask protocols. Despite these mixed reviews, it's clear that the staff can make or break a stay at Wyndham Garden.

Yes, Wyndham Garden Norfolk Downtown has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Wyndham Garden Norfolk Downtown.

Yes, Wyndham Garden Norfolk Downtown welcomes dogs.

Yes, parking facilities are available at Wyndham Garden Norfolk Downtown.

Yes, Wyndham Garden Norfolk Downtown has a gym.

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