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Mercure Norwich Hotel

Norwich , 121 To 131 Boundary Rd (Show on Map)

7.2

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Mercure Norwich Hotel is a great choice for visitors who want a peaceful stay near the city with easy access to all that Norwich has to offer. The breakfast options provided were excellent and couldn't be faulted with a great variety on offer and helpful staff. The dining experience was highly recommendable with perfectly prepared and cooked food, although there were occasional negative comments about the Brasserie food and Xmas Dinner. The rooms were generally comfortable and satisfactory for guests' stay, although some areas may be looking a little dated. The staff were exceptional, providing excellent customer service with a smile. Guests can expect a good night's sleep in the comfortable beds provided in each room. While the hotel could do with some modernising, it remains a comfortable and lovely place with friendly, helpful and clean facilities. Overall, the Mercure Norwich Hotel is an excellent option for travellers looking for a hotel that offers a very good quality of food and a great value for money.
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Categories

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Business Hotel

Accessible Hotel

4-Star Hotel

Room Types

Classic Double Room This room comes with an en suite bathroom, flat-screen TV, complimentary Wi-Fi, hairdryer and tea/coffee making facilities.

Classic Twin Room This room comes with an en suite bathroom, flat-screen TV, complimentary Wi-Fi, hairdryer and tea/coffee making facilities.

Privilege Double Room This room includes free Wi-Fi, a flat-screen TV, and a Nespresso coffee machine. It also offers a newspaper. The en suite bathroom has complimentary toiletries and a hairdryer, along with bathrobes and slippers.

Superior Suite This room includes free Wi-Fi, a flat-screen TV, and a Nespresso coffee machine. It also offers a newspaper. The en suite bathroom has complimentary toiletries and a hairdryer, along with bathrobes and slippers.

King Room with Sofa Bed Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides a private entrance, a tea and coffee maker, a wardrobe, a carpeted floor, as well as a flat-screen TV. The unit offers 2 beds.

About Mercure Norwich Hotel

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Guest Reviews

7.2

Good

Location

The Mercure Norwich Hotel offers a great location for visitors who prefer to be away from the hustle and bustle of the city centre. Situated on an industrial estate, the hotel is easy to find and provides free parking. Despite being on the outskirts of the city, guests found the location to be ideal for their needs with easy access to the centre through a short taxi ride or a 10-minute drive. The hotel's location was praised for being close enough to shops and other destinations and for its proximity to Wetherspoons pub across the road. Although some guests complained about noisy roads and lack of views, the majority of reviews highlight the hotel's good location and its helpful staff. Overall, this hotel is a great choice for visitors who want a peaceful stay near the city with easy access to all that Norwich has to offer.

Breakfast

Guests at Mercure Norwich Hotel had positive things to say about the breakfast options provided. Some went as far as to say that the breakfast was excellent and couldn't be faulted. The cold options were particularly praised, although some guests did mention that the hot food could be hit or miss. Despite this, there was a great variety on offer with plenty to choose from. The breakfast staff were also said to be very helpful. Overall, breakfast at Mercure Norwich Hotel was a highlight of many guests' stays.

Dinner

A stay at Mercure Norwich Hotel offers a highly recommendable dining experience with perfectly prepared and cooked food. Portion sizes are generous, ensuring that guests are never left hungry. The restaurant and the food served there are faultless with exceptional dishes that congratulate the chef and his staff. Despite some negative comments about the Brasserie food and Xmas Dinner, the evening meals and breakfasts are typically delicious. The only downside is the lack of draft choices and an occasional off-tasting beer. However, the hotel's lively staff more than make up for it. Overall, Mercure Norwich Hotel is an excellent option for travellers looking for a hotel that offers a very good quality of food.

Rooms

The Mercure Norwich Hotel has a nice charm, although some areas may be looking a little dated. The staff ensure that the rooms are cleaned to a high standard every day and many guests enjoyed the large, comfortable beds with good linen. While some guests noted that the rooms could do with a bit of updating, others found them to be clean and comfortable with great room temperature and air conditioning. Some rooms didn't have AC or effective fans, making them too hot to sleep in. The bathrooms were generally okay with good showers, but there were some complaints of outdated decor and mould on the walls. The carpets in some rooms were old and stained and a few guests noted that the rooms could be noisy, especially if located near busy roads. While some guests were satisfied with their room's cleanliness and size, others found them to be small, dirty, outdated and in need of some TLC. Additionally, some guests wished there were more plug sockets by the bed and that there was an outdoor seating area. Overall, while the hotel could do with some modernising, many guests found the rooms to be comfortable and satisfactory for their stay.

Beds

Guests of the Mercure Norwich Hotel can expect a good night's sleep in the comfortable beds provided in each room. Many guests describe the beds as "super comfy" or "very comfortable". Some guests mention the size of the beds with some describing them as "huge". Although some guests mention uncomfortable beds or pillows, most reviews praise the comfort and size of the beds. Visitors can look forward to a relaxing stay in spacious rooms with good amenities, including a comfortable and restful bed.

Cleanliness

The Mercure Norwich Hotel has mixed reviews regarding cleanliness, but there are still many positive comments about the cleanliness of the room and reception areas. Some guests reported their rooms were cleaned to a high standard daily with spotlessly clean bathrooms and lovely bath and shower goods. The bed and bathroom were also noted as clean by guests. The hotel's location and its cleanliness were praised with the staff being described as friendly. However, some guests did note that the hotel looked dated and needed refurbishing. Some guests also reported issues with cleanliness, such as mould on windows, stained carpets, furniture marked and old and a bathroom that was not clean with black mould on the tiles. Despite these negative experiences, there were still reports of very clean and well-decorated rooms.

Staff

The staff at the Mercure Norwich Hotel seem to be a standout feature of the hotel. According to guest reviews, the staff are friendly, polite and accommodating. Many guests praised the staff for going above and beyond to ensure their stay was enjoyable with some even calling them exceptional. The receptionists were noted for being particularly helpful and polite with one guest mentioning that the lady on reception made their stay. The bar and restaurant staff were also commended for being helpful. While there were a few negative comments about some staff members, the majority of guests had positive interactions with the staff. Overall, the staff seem to provide excellent customer service with a smile.

4 Star

The Mercure Norwich Hotel is an excellent choice for those seeking a comfortable and enjoyable stay. The staff are wonderful, welcoming and professional, providing a very good service. The location is good and the hotel is great for a comfy room for the night. The hotel is excellent value and exceptional, truly deserving of a highly recommended 5*. Although it may be acceptable, it just needs to be refurbished as soon as the economy picks up as it is currently very tired and definitely not up to 4 star. However, despite this, it remains a comfortable and lovely place with friendly, helpful and clean facilities scoring 12 out of 10. Overall, it's a brilliant place for a quiet and clean great stay in a pleasant setting.

No, Mercure Norwich Hotel doesn't have any pool.

No, a spa isn't available at Mercure Norwich Hotel.

No, Mercure Norwich Hotel doesn't allow dogs.

No, parking facilities aren't available at Mercure Norwich Hotel.

No, Mercure Norwich Hotel doesn't have a gym.

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