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Hyatt Regency Grand Reserve Puerto Rico

Rio Grande , 200 Coco Beach Boulevard Highway 955-i (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Hyatt Regency Grand Reserve Puerto Rico is a beautiful and relaxing resort located on a stunning peninsula close to the El Yunque rainforest. Guests appreciate the easy access to a pristine white sandy beach and turquoise ocean waters, as well as the stunning views and peaceful location. The breakfast buffet is a highlight with many nice choices and attentive staff, while the dining options received mixed reviews. The rooms are generally spacious and elegant with modern amenities and beautiful views, although some guests reported issues with cleanliness. The hotel's facilities are generally considered to be very clean and comfortable for a relaxing stay with friendly and helpful staff. The pool area is large, clean and great for both small children and adults, while the private beach is picturesque and great for building sandcastles with children. The hotel is also very family-friendly and a great place to get the whole family together. The beds are described as comfortable with spacious rooms. Overall, guests highly recommend the Hyatt Regency Grand Reserve Puerto Rico for a peaceful and tranquil vacation.
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Categories

Luxury Resort

Resort near Golf Courses

Beachfront Resort

Resort near The Beach

Resort for Honeymoon

Resort with Spa

Size of the spa facilities: Indoor area: 1 m² (11 ft²)

Spa facilities:

Outdoor pool(s) - Number: 1

Private massage and treatment room(s) - Number: 10

Sauna(s) - Number: 2

Steam room(s) / Hammam(s) - Number: 2

Hot tub(s) / Jacuzzi(s) - Number: 2

Public bath(s) - Number: 4

Relaxation Room(s) - Number: 1

Fitness area

Spa facilities opening hours: 10:00 - 18:00

Family Friendly Resort

Romantic Resort

Resort with Swimming Pool

Outdoor Pool

Resort with Free Wi-Fi

Business Resort

Resort with Parking

Accessible Resort

Resort with Gym

Resort with Tennis Courts

Resort for Yoga

4-Star Resort

Resort with Outdoor Pool

Room Types

Premier Villa with King Bed The air-conditioned villa has 1 bedroom and 1 bathroom with a shower and a hairdryer. This villa features a tea and coffee maker, a seating area, a flat-screen TV with cable channels and a balcony. The unit has 2 beds.

Deluxe Villa with Two Queen Beds The air-conditioned villa features 1 bedroom and 1 bathroom with a shower and a hairdryer. Featuring a balcony, this villa also provides a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit offers 2 beds.

Double Room with Two Double Beds and Ocean View This suite has a balcony, patio, ocean view and seating area.

King Room with Ocean View This double room features a balcony or patio, tile/marble floor, ocean view and sofa.

Premier Villa with King Bed and Ocean View This suite features a balcony or patio, seating area and dining area.

Double Room with Two Double Beds and Roll-In Shower - Mobility Accessible This quadruple room has a balcony or patio, bathrobe and cable TV.

Queen Room with Two Queen Beds This quadruple room features a balcony or patio and tea/coffee maker.

King Room This room has a balcony or patio and tile/marble floor.

Deluxe Double Room with Two Double Beds - Oceanfront This air-conditioned quadruple room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 2 beds.

Deluxe King Room - Oceanfront This double room has a balcony or patio, ocean front, separate shower and bathtub and bathrobe and air conditioning.

Deluxe King Room with Garden View This double room features a balcony or patio, tea/coffee maker and patio.

Deluxe Double Room with Two Double Beds and Garden View This quadruple room has a balcony or patio, garden view and tile/marble floor.

Premium Double Room with Two Double Beds and Garden View This air-conditioned quadruple room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 2 beds.

Premium King Room with Garden View The spacious triple room features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. This triple room has a wardrobe, a safe deposit box, a TV with cable channels and a balcony. The unit offers 2 beds.

Queen Room with Two Queen Beds and Garden View The spacious quadruple room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. Boasting a balcony, this quadruple room also features a wardrobe, a safe deposit box and a TV with cable channels. The unit has 2 beds.

King Room with Garden View This air-conditioned triple room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 1 bed.

Deluxe Villa with Two Queen Beds and Ocean View This air-conditioned villa includes a flat-screen TV with cable channels, a private bathroom as well as a balcony.

Deluxe Villa with King Bed and Ocean View This air-conditioned villa includes a flat-screen TV with cable channels, a private bathroom as well as a balcony.

Deluxe villa with King Bed This air-conditioned villa is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony.

About Hyatt Regency Grand Reserve Puerto Rico

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Guest Reviews

8.5

Very Good

Location

The Hyatt Regency Grand Reserve Puerto Rico is situated on a beautiful peninsula close to the stunning El Yunque rainforest. Guests praise the location and layout of the resort which allows for easy access to a pristine white sandy beach and turquoise ocean waters. The views are stunning and the quiet location offers guests a relaxing and peaceful vacation. Although the hotel is a bit far from some tourist spots and neighborhoods, it is easily accessible from San Juan by car. Some guests note that the resort is extra secluded, but others applaud the steps-from-the-beach location. While the area surrounding the resort lacks restaurants and bars, many guests appreciate the accessibility to everything they need. Overall, this excellent location offers a gorgeous and relaxing time at the beach/pool, perfect for a peaceful and tranquil vacation.

Breakfast

The breakfast buffet at Hyatt Regency Grand Reserve Puerto Rico is a highlight according to guests. The food was described as very tasty with many nice choices and attentive staff. Although there are limited lunch options, the breakfast is the best gastronomy experience at the hotel. Multiple positive reviews praised the excellent breakfast and some guests even paid for breakfast with their stay. However, a few reviews mentioned limited food options and suggested increasing variety. There were also some negative aspects, such as overpriced food and birds landing on the tables. Despite this, guests had an exceptional experience with customer service, such as Omar, while dining at breakfast. Overall, guests enjoyed the breakfast buffet and appreciated the helpful staff.

Dinner

The dining options at Hyatt Regency Grand Reserve Puerto Rico received mixed reviews from guests with some praising the excellent service and food at 787 Prime steakhouse and Nori, while others found the food to be mediocre and overpriced. The Top Golf and The Sand Trap were also highlighted for their fun atmosphere and speedy service. However, some guests were disappointed by the lack of dining facilities for non-specialty lunches and dinners, as well as the early closing times of some restaurants. There were also complaints about the high prices for the quality of food and drinks and additional hidden fees detracting from the overall guest experience. Despite these criticisms, many guests enjoyed the amazing food offered by the hotel restaurants, especially Prime 787.

Rooms

The rooms at the Hyatt Regency Grand Reserve Puerto Rico have received mixed reviews from guests. However, most guests have had positive experiences with spacious and elegant rooms, modern amenities and beautiful views. Many guests have also appreciated the large walk-in showers with multiple shower heads and ocean view rooms. Some guests have reported issues with cleanliness, including ants, bed bugs and cockroaches. Despite this, many guests have had comfortable and clean stays. Some guests have also noted that some rooms are located far from the pool, lobby and restaurants. Overall, while there are some issues with cleanliness and location, most guests have enjoyed their time in comfortable and modern rooms with beautiful views.

Beds

If you're looking for a relaxing night's sleep during your stay in Puerto Rico, the Hyatt Regency Grand Reserve has got you covered. Guests have described the beds as "so comfortable" and "comfy," with one even raving about how much they loved the beds and bathroom. The rooms themselves were also praised for their spaciousness. While a few guests mentioned that the pillows could be better and one noted that the bed wasn't very comfortable, overall the reviews were overwhelmingly positive about the sleep experience at this hotel. And if you're traveling with children, rest assured that the staff are attentive to their needs, even accommodating requests for clean cribs.

Cleanliness

The Hyatt Regency Grand Reserve Puerto Rico has received mixed reviews regarding its cleanliness. Some guests reported issues such as dirty rooms, common areas needing better cleaning and the beach being full of seaweed. However, the majority of reviews praised the hotel's cleanliness with guests describing it as exceptionally clean, very clean and extremely clean. The pool and grounds were also noted as being well-maintained. Additionally, guests appreciated the COVID precautions and safety measures in place, as well as the kind and insistent staff. Overall, while there were some cleanliness issues reported, the hotel's facilities are generally considered to be very clean and comfortable for a relaxing stay.

Staff

Guest reviews of the Hyatt Regency Grand Reserve Puerto Rico highlight the hotel's impressive staff. Many guests praised the friendly and helpful nature of the staff, including the concierge who went above and beyond to assist guests. Bellmen were also noted for being helpful and readily available via golf cart. While some reviewers mentioned poor service and unskilled staff, the majority of comments paint a picture of a hospitable and attentive team. Staff by the pool were described as friendly and quick and some guests praised individual employees for exceptional service. Some reviewers did note that the hotel seemed understaffed, leading to delays in service and unresponsiveness. Despite some hiccups, the overall impression of the staff was one of friendliness and customer-focused service.

Pool

The Hyatt Regency Grand Reserve Puerto Rico boasts a stunning pool area with a variety of beautiful and well-maintained pools. The main pool features a swim-up bar and there are several other pool areas with bars as well. The beach and surrounding area are also clean and well-maintained. The staff is friendly and quick with pool-side service. Recreation facilities include a water park and blow-up slide/bouncy area. While some guests noted issues with dirty chair pads and inconsistent towel maintenance at private pools, overall the pool area is large, clean and great for both small children and adults. Some guests mentioned the high price of cocktails at the pool bar. The pool and beach offer a peaceful and serene atmosphere with soft music playing at the pool. Some guests noted minor maintenance issues, such as dirty bathroom areas and moho on the pool surface, but still highly recommend the pool area.

Beach

The Hyatt Regency Grand Reserve Puerto Rico boasts a beautiful private beach with soft, sparkling sand and warm, calm waters perfect for swimming. Guests can easily access the beach from the hotel and enjoy the complimentary chairs and umbrellas available. The grounds are stunning and the beach itself is picturesque and great for building sandcastles with children. While some reviewers mentioned the beach being a bit rocky or having algae, overall, guests appreciate the convenience and beauty of having a private beach right on the property.

Family

If you're planning on taking a family vacation to Puerto Rico, the Hyatt Regency Grand Reserve is an excellent choice! According to guest reviews, this hotel is very family-friendly and a great place to get the whole family together. Parents especially love it for being great for families with small kids. Although some reviewers did mention that they wished there were more facilities for kids, overall guests seemed pleased with the hotel's offerings. The kids club may be basic and poor, but the facilities for families are top-notch. As long as your credit card works (one guest had an unfortunate experience), you'll have an excellent weekend with your family at the Hyatt Regency Grand Reserve in Puerto Rico.

Yes, Hyatt Regency Grand Reserve Puerto Rico has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Hyatt Regency Grand Reserve Puerto Rico. For more information, read the answers to the Spa questionnaire

No, Hyatt Regency Grand Reserve Puerto Rico doesn't allow dogs.

Yes, parking facilities are available at Hyatt Regency Grand Reserve Puerto Rico.

Yes, Hyatt Regency Grand Reserve Puerto Rico has a gym.

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