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Summary of reviewsThe Victoria is widely praised for its exceptional central location, offering convenience and accessibility for both leisure and travel needs. Situated a short walk from the town center, train station and seafront, the hotel's proximity to cafes, restaurants, bars and shops makes it an ideal choice for visitors. The close availability of free on-street parking and public transport enhances its appeal, making it particularly favored by those exploring Saltburn and attending local events.
Guests consistently commend the hotel for its large, clean and comfortable rooms. The spacious bedrooms and en-suite bathrooms, furnished with modern amenities like walk-in showers and Jacuzzi baths, contribute to a welcoming and relaxed ambiance. The high standards of cleanliness are frequently highlighted with particular praise for the spotless condition of rooms and bathrooms. However, occasional minor complaints about outdated room decor, thin walls and temperature control issues suggest areas for potential improvement.
The staff at The Victoria receive glowing reviews for their friendly, helpful and professional service. Guests appreciate the warm and courteous greetings, the attentiveness of the barmaids and specific mentions of exceptional service offered by staff members like Rachel. Their willingness to assist with various needs and provide quick, helpful solutions significantly enhances the guest experience, fostering a welcoming atmosphere.
While the hotel excels in many areas, it does face criticism for not offering breakfast on most days and limited dining options in the evenings. The absence of breakfast is a noted downside, though nearby cafes provide satisfactory alternatives. The availability of evening meals is inconsistent, prompting some guests to seek dining options outside the hotel. Despite these drawbacks, the meals and drinks available within the hotel are generally well-received.
One area in need of improvement is the hotel’s Wi-Fi service, which many guests found slow, unreliable or completely nonfunctional. Additionally, the beds at The Victoria receive mixed feedback; while some guests find them comfortable and enjoy a good night’s sleep, others report discomfort due to old and worn-out mattresses.
In summary, The Victoria offers a blend of excellent location, spacious and clean rooms and outstanding staff service, making it a valuable choice for visitors to Saltburn. Despite a few areas in need of enhancement, particularly with regards to breakfast availability, Wi-Fi connectivity and bed quality, the overall guest experience remains positive.
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