The Condado Plaza Hilton

San Juan , , 999 Ashford Avenue (Show on Map)


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Summary of reviewsThe Condado Plaza Hilton is a luxurious hotel in Puerto Rico with stunning pools and beaches that make for an unforgettable experience. Guests rave about the beauty of the facility and the impressiveness of the lobby. The accommodations are pristine and make guests feel like royalty. While some may find it pricey, it's worth every penny for a four-star experience. The hotel surpasses Ponce Hilton Golf & Casino and booking a stay here will allow you to bask in luxury.
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Resort with Swim Up Bar
Aqua Bar, the hotel's swim up pool bar, can be found in the main pool next to the beach. Open Thursday-Sunday, it's the perfect place to cool off with a unique cocktail or specialty drink.

Resort with Rooms With Jacuzzi / Hot-tub

Luxury Resort

Beachfront Resort

Resort near The Beach

Eco Friendly Resort

Resort for Honeymoon

Casino Resort

Family Friendly Resort

Romantic Resort

Resort with Swimming Pool

  Pool Swim Up Bar    Pool Water Slide    Pool Lap Lanes    Outdoor Pool  


Business Resort

Resort with Parking

Accessible Resort

Resort with Gym

4-Star Resort

Resort with Outdoor Pool

Resort with Pool Lap Lanes

Resort with Pool Water Slide

Room Types
King Room with BathTub - Disability Access This double room features a balcony and air conditioning.

Queen Room with Bathtub - Disability Access The quadruple room provides air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit offers 2 beds.

King Room with Balcony This double room has a balcony with City view, tile/marble floor and flat-screen TV.

Deluxe King Room The spacious double room features air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.

King Room with Balcony - Oceanfront The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and heating. The unit has 1 bed.

King Room - Mobility/Hearing Accessible with Roll In Shower The spacious double room provides air conditioning, a tea and coffee maker, a seating area, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

King Room with Balcony and Bay View This double room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.

Junior King Suite with Balcony The spacious double room features air conditioning, a minibar, a tea and coffee maker, as well as a flat-screen TV. The unit has 1 bed.

King Corner Suite with Bay View The spacious double room offers air conditioning, a tea and coffee maker, a seating area, heating and a flat-screen TV with cable channels. The unit offers 1 bed.

Junior King Suite with Jacuzzi This double room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.

Family Room The family room provides air conditioning, a tea and coffee maker, a seating area, heating and a flat-screen TV with cable channels. The unit offers 3 beds.

Queen Room with Balcony The quadruple room offers air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.

Deluxe Queen Room This quadruple room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.

Queen Room with Balcony - Oceanfront The quadruple room offers air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.

Queen Room with Balcony and Bay View The quadruple room offers air conditioning, a minibar, a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.

About The Condado Plaza Hilton
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Guest Reviews
7.0
Good
Location
Guests can't stop raving about the prime location of The Condado Plaza Hilton in Puerto Rico. With easy access to beaches, shops and restaurants, this hotel offers the perfect spot for exploring San Juan. Many guests appreciate the proximity to Old San Juan, which can be reached by a short Uber or scooter ride. The hotel's private beach is a big draw with calm waters and incredible views. Whether you're looking to shop, eat or just relax on the beach, this hotel's location makes it easy to do it all. Plus with quick access to the airport and other attractions, it's the perfect home base for exploring Puerto Rico.

Breakfast
The breakfast and service at The Condado Plaza Hilton is brilliant and superb with great portion sizes and spectacular views. The Caribe Cafe offers free coffee daily, although it is closed at times and has long lines for coffee. Unfortunately, there are too few amenities such as room service and there's no way to have breakfast. The breakfast bistro is independent from the hotel and closes on Mondays. Breakfast is not included in the hotel stay, but it would be worth the price if it's your preference. Some guests had to endure long slow lines just to order and get burned eggs, while others found the Styrofoam plates and limited staff in the restaurants unimpressive. However, guests had the option of trying Denny's, but it was mediocre at best with black, hard and greasy hash browns and long wait times.

Rooms
The Condado Plaza Hilton offers a variety of room options with some guests having opinions ranging from great to lacking some updates. Many reviews mention the cleanliness of the rooms, either being nice and clean or in need of more attention. Some rooms are spacious, while others are smaller and a few are uncomfortable for taller guests. The standard rooms offer ocean views, which some guests find mesmerizing. The balconies are a hit, while some mention rusty doors and corroded furniture. The bathrooms are hit or miss with some being small and uncomfortable or in need of repairs. Unfortunately, a few guests experienced bedbugs, rust and water damage. The hotel is in need of some updating, as some guests mentioned outdated decorations, old carpets and inconsistent upkeep. However, guests who had a good experience emphasize that the hotel is in a prime location with a perfect ocean view.

Beds
The beds at The Condado Plaza Hilton are a highlight for many of its guests. The majority of reviews express how comfortable the beds are with several guests specifically mentioning the great sleep they had during their stay. However, a few reviews mentioned the bed height being low and uncomfortable. Despite this, the vast majority of guests were pleased with their sleeping arrangements. A few guests mentioned the outdated mattresses being uncomfortable, but these were in the minority. Overall, it seems that guests can expect a good night's sleep at The Condado Plaza Hilton.

Cleanliness
The Condado Plaza Hilton is a hotel that prides itself on cleanliness and attention to detail. While there were some negative comments about the hotel being outdated and in need of renovation, overall guests found the hotel to be nice and clean. Guests loved the housekeeping staff, who were described as detail-oriented and the best on certain floors. Pools were also noted as being nice and clean. However, there were some complaints about dirty rooms and towels with some guests having to request a second cleaning. The lobby had an odor described as mildew, but overall the property was noted to be clean. The staff were friendly and helpful, although there were some issues with repairs, especially in the aftermath of Hurricane Maria. While some guests felt that the rooms could be upgraded and cosmetic touches made, many commented that their rooms were clean, even if some were on the smaller side.

Staff
The Condado Plaza Hilton is a great option for your next vacation thanks to its exceptional staff and fabulous location. Guests are raving about the friendly and helpful staff with mentions of specific employees such as Luis and Hector, along with the bartenders and concierge. The attention to guests' needs and exceptional customer service is highlighted and even when there was an issue, staff members immediately fixed the situation. The pool and beach staff also received positive reviews for their excellent service. The restaurant and bar staff were noted for being tremendous with great food and even better drinks. The hotel has a beautiful lobby and required masks and temperature checks. Some guests had issues with disorganization, insufficient staffing and rude employees but the majority of reviews praise the staff's hard work to be welcoming and accommodating. It is advised to prepare for possible long wait times and no housekeeping, but overall, the staff's dedication to providing the best possible service shines through the negative reviews.

Wi-Fi
The Condado Plaza Hilton offers rooms with Wi-Fi, however some guests experienced glitches and unreliability while trying to connect. Others reported poor quality internet and TV signals. Some rooms had non-functioning safes and internet, while some had no Wi-Fi signal at all. Additionally, some were disappointed to find out that Wi-Fi was not included in their room rate or experienced issues accessing it even when it was supposed to be complimentary. Despite these setbacks, some guests were able to connect effectively and did not encounter any problems. To enhance guest experience, the hotel may want to consider improving their Wi-Fi connectivity and including it in the room rate.

Pool
The Condado Plaza Hilton boasts a stunning pool and beach area for guests to enjoy throughout their stay. The pools are described as being clean and well-maintained with one even featuring a slide for kids. Guests love the poolside bar and music, although some found the music too loud. Although the pool area could get busy and umbrellas and furniture were sometimes worn or torn, most guests found the view and seating outside the hotel oceanside to be beautiful. Additionally, the hotel provides towels and beach chairs for all guests. The pool was closed early on weekdays, which some guests found disappointing, but others appreciated the extended hours on other days or even all day/night. Some guests complained of insufficient service from the pool staff or that no one was taking orders, while others found the staff friendly. One guest complained about rats in the pool area, but most guests found the pools to be exceptional and even super fun with salt water and a private beach as added bonuses. All in all, guests highly recommend The Condado Plaza Hilton for its amazing beach and pool area.

Beach
The Condado Plaza Hilton is the perfect destination for beach lovers. Guests can enjoy both the private beach and the nearby beach on the bay side, which provides calm waters and spectacular ocean views. The hotel also has a salt water pool and a piece of beach that is closed off from rough waves, allowing guests to swim safely. The beach area and pool are exceptional with guests describing them as "marvelous" and "amazing." Visitors appreciated the beach access, the location close to restaurants and the little private beach. Some rooms provide stunning beach views while the property's lawn area surrounds the pools on the beachfront. Despite some negative comments about the lack of information upon arrival and the condition of lawn furniture, the beach and pool area is undoubtedly a highlight of the hotel.

Parking
The Condado Plaza Hilton is a great choice for guests looking for a hotel with a prime location - close to everything, including the lagoon. While parking is not included in the room rate, there is underground parking available for an extra charge. Guests were pleased with the refundable deposit required upon check-in. However, some reviews noted that the parking area did not have enough lighting and there was no assistance available in the morning. The price of parking was also mentioned frequently as too expensive, but some found the additional $25 acceptable. One review warns that a connected parking lot may charge an "outrageous" fee that was not notified in advance, so it's best to confirm pricing beforehand. Generally, parking is an extra cost, but one that many felt was worth it for the convenience and access to the hotel amenities, including the pool staff.

Luxury
If you're looking for a luxurious stay in Puerto Rico, look no further than The Condado Plaza Hilton. Guests can't stop raving about the beauty of this hotel with gorgeous pools and beaches that make for a truly unforgettable experience. The facility itself is stunning with a lobby that impresses the moment you step through the doors. And while some hotels may disappoint with dirty rooms and grubby carpets, The Condado Plaza Hilton rises above the rest with pristine accommodations that make guests feel like royalty. Although some may find it pricey, we think it's worth every penny for a four-star experience. In fact, guests say that the Ponce Hilton Golf & Casino doesn't hold a candle to this stunning hotel. Book your stay now and bask in the luxury of The Condado Plaza Hilton.


Yes, The Condado Plaza Hilton has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Pool Swim Up Bar, Pool Water Slide, Outdoor Pool.

No, a spa isn't available at The Condado Plaza Hilton.

No, The Condado Plaza Hilton doesn't allow dogs.

Yes, parking facilities are available at The Condado Plaza Hilton.

Yes, The Condado Plaza Hilton has a gym.
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