Castello Village Resort

Sissi , , Papatheodorou (Show on Map)


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Info Castello Village Resort is a 4-star hotel located in the charming seaside village of Sissi in Crete, offering breathtaking views of the Aegean Sea and surrounded by lush gardens and stunning mountain backdrops. The resort offers free Wi-Fi throughout the hotel and a range of rooms equipped with modern amenities, including deluxe rooms with garden or sea views and one-bedroom suites with garden or sea views. Guests can enjoy a rich and delicious buffet breakfast and relax at the pool bars which serve tasty cocktails and snacks. Castello Village Resort also received the Green Key Award, recognizing their commitment to environmental responsibility and sustainable operation in the tourism industry. It is the perfect base for exploring Crete while enjoying a comfortable and relaxing stay.
Summary of reviewsCastello Village Resort is a great choice for those looking to explore the east of the island with its ideal location near the village, harbour and beaches. The breakfast is excellent with a wide range of options, although some guests found it lacking in variety. The dinner received mixed reviews with limited choices and expensive drinks, but an abundance of meat available. The rooms are a mixed bag with some modern and comfortable while others are outdated and small. The cleanliness of the hotel is generally praised, although some areas could use improvement. The staff are exceptional, friendly and attentive, although a few instances of unprofessionalism have been noted. The wifi is unreliable, but the multiple pools offer a relaxing place to soak up the sun. The beds are a mixed bag with some guests finding them uncomfortable while others found them very comfortable. While some guests were disappointed that the hotel did not meet their expectations for a four-star rating, others praised its excellent value for money and convenience. Overall, Castello Village Resort offers a comfortable stay with some room for improvement.
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Categories
Hotel with Rooms With Jacuzzi / Hot-tub

Hotel near The Beach

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

  Children's Pool    Outdoor Pool  

Number of pools 2

Pool 1 information:

Location of the pool: Outdoor pool
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Business Hotel

Cheap Hotel

Hotel with Gym
Gym equipment:
Treadmill(s) - Stationery bicycle(s) - Rowing machine(s) - Elliptical(s) - etc.
Training bench(es) - Dumbbell sets - Barbell sets - Kettlebells - etc.
Cost for using the gym: Free for guests
Do you organise fitness classes? Yes, for free for guests
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4-Star Hotel

Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do you perform temperature checks upon guests' arrivals?
Yes, to all guests
Do you ensure contactless check-in/check-out?
No
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Hotel with Outdoor Pool

Hotel with Children's Pool

Room Types
Deluxe Room Garden or Land View Stylish and comfortable room with a modern bathroom with garden views and walk-in rain shower. This room type is also equipped with complimentary coffee and tea making facilities. Situated on the ground floor, first or second floor of the property. Free WiFi and air conditioning are provided.

Deluxe Room Sea View Stylish and comfortable room with sea views and a modern bathroom with walk-in rain shower. This room type is also equipped with complimentary coffee and tea making facilities. Free WiFi and air conditioning are provided. This room is situated on the ground floor, first or second floor of the property

One Bedroom Suite Garden or Land View (2 Adults + 2 Children) Built with respect to the Cretan architecture, this spacious Deluxe room features a living room and separate bedroom. It also offers complimentary coffee and tea making facilities. It opens to a balcony or terrace with garden views. Its modern bathroom is fitted with a walk-in rain shower. Free WiFi and air conditioning are provided.

One Bedroom Suite Sea View Built with respect to the Cretan architecture, this spacious Deluxe room features a living room and separate bedroom. It also offers complimentary coffee and tea making facilities. It opens to a balcony or terrace with Panoramic Cretan Sea views. Its modern bathroom is fitted with a walk-in rain shower. Free WiFi and air conditioning are provided.

One Bedroom Suite Garden or Land View Built with respect to the Cretan architecture, this spacious Deluxe room features a living room and separate bedroom. It also offers complimentary coffee and tea making facilities. It opens to a balcony with garden views. Its modern bathroom is fitted with a walk-in rain shower. Air conditioning and free WiFi are provided.

Deluxe Room Open Air Jacuzzi Sea View Stylish and comfortable room with views of the gardens, the pool or the Cretan Sea. Features a modern bathroom with walk-in rain shower. This room type is also equipped with complimentary coffee and tea making facilities. Free WiFi and air conditioning are provided. The room's terrace is equipped with an open air hot tub. This room is situated on the ground floor, first or second floor of the property.

One Bedroom Suite Open Air Jacuzzi Sea View Built with respect to the Cretan architecture, this spacious suite features a living room and separate bedroom. It also offers complimentary coffee and tea making facilities. It opens to a terrace equipped with an open air hot tub. Its modern bathroom is fitted with a walk-in rain shower. Free WiFi and air conditioning are provided.

One Bedroom Suite Sea View (2 Adults + 2 Children) Boasting a private entrance, this air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a hairdryer. Featuring a terrace with sea views, this suite also features soundproof walls and a flat-screen TV with satellite channels. The unit has 2 beds.

About Castello Village ResortNestled in the charming seaside village of Sissi in Crete, Castello Village Resort is a 4-star hotel that offers a true taste of authentic Cretan hospitality. The resort boasts breathtaking views of the Aegean Sea and is surrounded by lush gardens and a stunning mountain backdrop making it an ideal destination for a peaceful and relaxing holiday. With free Wi-Fi available throughout the hotel guests can stay connected with friends and family even while on vacation.

Castello Village Resort offers a range of rooms, including the deluxe rooms with garden or sea views and the deluxe rooms with open-air Jacuzzi as well as one-bedroom suites with garden or sea views. All rooms are equipped with modern amenities such as individually controlled air-conditioning, coffee and tea making facilities and free Wi-Fi. Guests can also enjoy a rich and delicious buffet breakfast, available with their stay.

The resort's pool bars provide an excellent place for guests to relax and unwind while enjoying tasty cocktails and snacks. Castello Village Resort is also proud to have received the Green Key Award, which recognizes their commitment to environmental responsibility and sustainable operation in the tourism industry. With its ideal location and top-notch amenities, Castello Village Resort is the perfect base for exploring the magnificent island of Crete while enjoying a comfortable and relaxing stay.
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Guest Reviews
7.5
Good
Location
The Castello Village Resort boasts an ideal location for guests looking to explore the beautiful locality of Sisi. The hotel is perfectly positioned within a short walk to cracking beaches, the village and the harbour, making it a great base for personal excursions. The proximity to the water is also notable with some guests recommending booking a sea view room to enjoy the lovely sunset from the hotel each night. While there are no sandy beaches around, the closest one is just a 5-minute walk away. For those looking to venture further, there are numerous car rental providers near the hotel and the main road is easily accessible within a 5-minute drive. The hotel is also conveniently located near a supermarket, making it easy for guests to stock up on essentials. Overall, guests have celebrated the hotel's great location and beautiful surroundings, making it an excellent choice for those looking to explore the east of the island.

Breakfast
Guests at the Castello Village Resort have a lot to say about the breakfast served at the hotel. Many describe the breakfast as excellent, delicious and superb with a wide range of options to choose from, both sweet and savory. Some even say that the breakfast alone is worth their stay. However, a few guests noted that the breakfast lacked variety, as they found themselves with the same options every day. Some were disappointed with the quality of the coffee and juices, while others found the food to be industrial with canned fruits and vegetables. Despite mixed reviews on the breakfast, guests praise the hotel for its attentive service and comfortable rooms.

Dinner
The dinner at Castello Village Resort has received mixed reviews. While some guests found it to be good or even delicious, others were disappointed with the quality and variety of the food. The buffet had limited choices and was often repetitive for those on half or full board. Additionally, guests should be aware that drinks are not included and can be quite expensive. Some guests also complained about the temperature of the food. On a positive note, there was an abundance of meat available for those who eat meat. However, the cheese selection was limited. Finally, some guests opted to eat out at local restaurants as they found the hotel's dinner options to be lacking.

Rooms
The rooms at Castello Village Resort are a mixed bag according to guest reviews. Some guests found the rooms to be modern, clean and comfortable with spacious bathrooms and private pools or jacuzzis. Others complained of small, outdated rooms with uncomfortable beds, poor lighting and even bird droppings on the balcony. Views ranged from lovely sea views to construction sites and some guests warned that paying extra for a sea view is necessary as not all rooms offer this. Some guests also complained of room service being lax and a lack of amenities such as toiletries being provided only once during their stay. However, the staff were generally described as hospitable and friendly. Guests noted that the hotel is designed like a small village with charming passages and some rooms that overlook the pool and restaurant, which also means noise can be an issue.

Beds
The beds at Castello Village Resort seem to be a mixed bag according to guest reviews. Some guests reported uncomfortable mattresses, twin beds pushed together instead of a queen-sized bed and some found the rooms to be small. However, others found the beds to be very comfortable and some even said it was one of the comfiest beds they've ever slept in. Some guests requested a larger bed and found that staff were defensive when they brought issues to their attention. Despite the mixed reviews, the hotel seems to have addressed some issues, as some guests reported that after requesting a larger bed, staff put a big lining under the bed linen so that twin beds pushed together would feel like a twin-sized bed. However, some reviews indicated that the beds were too small for a couple and the mattress quality was low. Overall, it seems that guests may have mixed experiences when it comes to the beds at Castello Village Resort.

Cleanliness
Guests who have stayed at Castello Village Resort have praised the cleanliness of the hotel with many saying that everything was clean and disinfected and that the rooms were spotlessly clean. However, a few guests did mention issues with the cleanliness of specific areas, such as flies around fresh fruit during meal times, a shower door that leaked and some missed spots during room cleaning. Overall, the hotel was described as clean and comfortable with modern amenities in the rooms. Some guests did mention that the hotel could improve its cleanliness standards, describing certain areas as dirty or in need of better attention. Despite a few isolated incidents, guests generally seemed to be satisfied with the cleanliness of the resort.

Staff
Castello Village Resort has a great team of staff who are friendly, polite and attentive to guests' needs. Most guests have found the personnel exceptional, helpful and happy to assist in any way possible. However, some reviews criticized the staff for being defensive when issues were brought to their attention or for lacking interest in solving issues that arise. Nevertheless, most guests have praised the quality and professionalism of the staff and highlighted outstanding employees, such as barman Ella, receptionist Ervis and Natália, the spa manager. The hotel's restaurant staff, including Sevi, Panos and Dimitri, have been described as courteous and efficient by several guests. However, some reviews have noted instances where a few staff members lacked professionalism or were outright rude, such as the negative welcome at the reception or the rudeness of the restaurant manager to younger waiters. Overall, Castello Village Resort's staff receives high praise for their exceptional service and friendly demeanor, contributing positively to guests' stay.

Wi-Fi
The wifi at Castello Village Resort has received mixed reviews from guests. Many have reported that the internet connection is bad, slow and constantly drops out, making it practically unusable. The coverage is also very poor with some guests reporting no access from their rooms or common areas. The bandwidth is low and random disconnects are frequent, which can be capricious and frustrating. Some guests have even considered the lack of wifi to be penalizing. Nonetheless, a few guests have reported a decent speed of around 4Mb/s, while others have commented that there was no wifi at all. Overall, if you're someone who needs reliable and fast internet access during your stay, you might want to investigate other options before booking your stay at Castello Village Resort.

Pool
The Castello Village Resort boasts multiple pools, including some with breathtaking sea views. While some reviewers note that the pools are amazing, others have noted that certain pool areas are rather small and there are often not enough sun beds available for all guests. Lounging by the pool can also be a bit difficult, as some guests "reserve" spots early in the morning with their towels, though this is not allowed. However, the pool areas do offer plenty of seating and there are even kid-friendly pools available. Some guests have experienced noise pollution from the pool area, especially with evening shows and loud music from the main bar. Additionally, some reviewers mention that the pool areas can be dirty and messy at times with a need for more maintenance and replacement of broken lounge chairs. Despite these occasional drawbacks, the pools at the Castello Village Resort are still a highlight for many visitors, offering a relaxing and enjoyable place to soak up the Mediterranean sun.

Beach
Castello Village Resort offers a location close to the beach with a small, but nice beach just below the hotel. The views of the sea are beautiful, but be aware that the beaches in Sissi are not true sandy beaches and some may be quite rocky. However, there are some nice options within a short walk or drive, including Boufos beach (although it is rocky), a sandy beach a 10-minute drive away and a beach just a five-minute walk from the hotel. While the location is great for accessing the beach, some guests warned against trusting the pictures of the rooms and reported an unpleasant overall experience with the hotel's location.

4 Star
Castello Village Resort offers a good value experience with a variety of facilities and services. However, some guests were disappointed that the hotel did not meet their expectations for a four-star rating with some calling for it to be downgraded to three stars. The breakfast was deemed limited for a four-star hotel, resembling a continental style. Some guests who booked a room with a view were disappointed to find it overlooked construction work and had a small bed. However, others praised the hotel's excellent value for money and its location. Some guests were also disappointed with the quality of the food with frozen vegetables being used and the superior rooms being a letdown for some. Overall, while the hotel has some room for improvement, it did offer a comfortable stay and convenience for its guests.


Yes, Castello Village Resort has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire

Yes, a spa is available at Castello Village Resort.

No, Castello Village Resort doesn't allow dogs.

No, parking facilities aren't available at Castello Village Resort.

Yes, Castello Village Resort has a gym. For more information, read the answers to the Gym questionnaire
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