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Summary of reviewsCrystal Inn - Neptune is an inviting and well-situated hotel that serves as an excellent base for exploring the Jersey Shore. Its ideal location ensures easy access to the nearby beach and vibrant Asbury Park, replete with restaurants, stores and the iconic Jersey Shore Boardwalk. The hotel’s proximity to notable concert venues and event sites makes it a convenient choice for various travelers, particularly those attending events or weddings. Guests also value the ample, free on-site parking that adds significantly to the ease of their stay.
Guests have mixed feelings about the complimentary breakfast. While some appreciate the availability of items like bagels with cream cheese, others feel the breakfast lacks variety and could benefit from including more diverse options and better presentation.
The rooms at Crystal Inn - Neptune receive commendations for their cleanliness and spaciousness. Many guests find the rooms comfortable and appreciate features like the absence of carpets and the presence of sliding glass doors. However, some rooms are noted to feel dated with old furniture, dim lighting and occasional unpleasant odors. Despite these minor issues, the overall guest experience remains positive thanks to well-maintained grounds and a generally comfortable ambiance.
Cleanliness at Crystal Inn is predominantly viewed positively. Guests frequently mention clean rooms, linens and bathrooms, along with a well-kept pool area. The friendly and helpful staff further enhance the overall clean and welcoming atmosphere. However, feedback indicates some inconsistencies with housekeeping, pointing out occasional issues like dirty floors and dusty conditions.
The staff at Crystal Inn - Neptune are highly praised for their friendliness and professionalism. From the check-in desk to housekeeping, guests frequently commend the team for their accommodating and polite demeanor with particular employees standing out for their exceptional service. The consistent positive feedback about the staff significantly contributes to the guests' overall pleasant experience.
The pool area is a highlight with many guests describing it as clean, well-maintained and a pleasant place to relax. The pool is often considered one of the best parts of the guests' stay, offering a relaxing and enjoyable alternative to the beach.
Parking at Crystal Inn - Neptune is efficient and hassle-free with ample, convenient on-site spaces allowing easy access to guests' vehicles and simplifying the transport of luggage.
Feedback on the beds is varied; while some guests find them extremely comfortable, others note issues with firmness, stiffness or sagging. This discrepancy suggests that bed quality may vary from room to room and improvements in this area could enhance the guest experience.
Overall, Crystal Inn - Neptune offers a comfortable and accessible option for visitors to the Jersey Shore with its standout features being its location, friendly staff and clean pool area. While there are areas for improvement, such as breakfast variety and room updates, the positive aspects of the hotel contribute to a generally satisfying stay.
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