Holiday Inn Parramatta by IHG
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Summary of reviewsHoliday Inn Parramatta by IHG, garners considerable praise across various aspects of its offerings, making it a recommended choice for travelers.
Benefiting from a prime location, the hotel is lauded for its close proximity to Parramatta's main amenities and attractions, including the Westfield Shopping Centre and numerous dining options. Its central yet peaceful location, along with easy access to public transportation, enhances convenience for both leisure and business travelers.
The breakfast experience is largely positive with guests appreciating the wide array of delicious options, excellent value for money and the inclusion of breakfast in stay packages. The breakfast buffet caters well to families, especially with the kids-eat-free policy. Despite some comments about repetitiveness and occasional inconsistencies, the overall feedback is favorable.
Similarly, the dinner experience is well-received when available. Guests commend the quality and taste of the food, reasonable prices and the convenience of in-room dining. However, limited restaurant hours and availability on weekends are noted as areas for potential improvement.
The rooms are consistently praised for their spaciousness, cleanliness and comfort. Features such as large glass desks and comfortable beds, along with amenities like bathrobes and toiletries, contribute to a satisfying stay. Some guests mentioned that the decor feels slightly dated and could benefit from an upgrade.
Extremely positive feedback is directed towards the hotel's overall cleanliness. Both rooms and common areas are maintained to a high standard, earning appreciative comments from guests who highlight the kid-friendly and hygienic environment.
The staff at the Holiday Inn Parramatta receive high accolades for their professionalism, friendliness and exceptional service. Frequently mentioned are their attentiveness, efficiency and willingness to go the extra mile, particularly at the reception.
WiFi connectivity receives mixed reviews. While some guests report smooth and hassle-free internet access, others face significant challenges with poor connectivity and intermittent service.
The pool and hot tub are appreciated amenities, providing a welcome bonus for relaxation. However, some guests note the need for maintenance and better cleanliness in this area.
Parking at the hotel is generally praised for being ample, easy and secure. Although some guests feel that parking fees should be included in the room rate, the overall sentiment regarding parking convenience is positive.
Families find the hotel notably accommodating with kid-friendly policies, thoughtful staff and a welcoming atmosphere. The hotel's family-friendly room configurations and proximity to family-friendly venues make it a good choice for those traveling with children.
The beds receive significant praise for comfort with many guests appreciating the option of firm or soft pillows, contributing to a restful night's sleep.
Finally, the Holiday Inn Parramatta consistently delivers on its four-star promise, offering quality service and a comfortable stay that meets guests' expectations. Frequent positive remarks reinforce its reputation as a reliable choice for a comfortable and enjoyable stay.
Categories
Benefiting from a prime location, the hotel is lauded for its close proximity to Parramatta's main amenities and attractions, including the Westfield Shopping Centre and numerous dining options. Its central yet peaceful location, along with easy access to public transportation, enhances convenience for both leisure and business travelers.
The breakfast experience is largely positive with guests appreciating the wide array of delicious options, excellent value for money and the inclusion of breakfast in stay packages. The breakfast buffet caters well to families, especially with the kids-eat-free policy. Despite some comments about repetitiveness and occasional inconsistencies, the overall feedback is favorable.
Similarly, the dinner experience is well-received when available. Guests commend the quality and taste of the food, reasonable prices and the convenience of in-room dining. However, limited restaurant hours and availability on weekends are noted as areas for potential improvement.
The rooms are consistently praised for their spaciousness, cleanliness and comfort. Features such as large glass desks and comfortable beds, along with amenities like bathrobes and toiletries, contribute to a satisfying stay. Some guests mentioned that the decor feels slightly dated and could benefit from an upgrade.
Extremely positive feedback is directed towards the hotel's overall cleanliness. Both rooms and common areas are maintained to a high standard, earning appreciative comments from guests who highlight the kid-friendly and hygienic environment.
The staff at the Holiday Inn Parramatta receive high accolades for their professionalism, friendliness and exceptional service. Frequently mentioned are their attentiveness, efficiency and willingness to go the extra mile, particularly at the reception.
WiFi connectivity receives mixed reviews. While some guests report smooth and hassle-free internet access, others face significant challenges with poor connectivity and intermittent service.
The pool and hot tub are appreciated amenities, providing a welcome bonus for relaxation. However, some guests note the need for maintenance and better cleanliness in this area.
Parking at the hotel is generally praised for being ample, easy and secure. Although some guests feel that parking fees should be included in the room rate, the overall sentiment regarding parking convenience is positive.
Families find the hotel notably accommodating with kid-friendly policies, thoughtful staff and a welcoming atmosphere. The hotel's family-friendly room configurations and proximity to family-friendly venues make it a good choice for those traveling with children.
The beds receive significant praise for comfort with many guests appreciating the option of firm or soft pillows, contributing to a restful night's sleep.
Finally, the Holiday Inn Parramatta consistently delivers on its four-star promise, offering quality service and a comfortable stay that meets guests' expectations. Frequent positive remarks reinforce its reputation as a reliable choice for a comfortable and enjoyable stay.
Accessible Hotel
This hotel is noted for having accessible rooms available for guests with disability and mobility requirements.
Hotel with Heated Pool
Includes a heated pool, making it a family-friendly option with recreational facilities suitable for all seasons.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
The Holiday Inn Parramatta by IHG, boasts a prime location that consistently receives high praise from its guests. Situated conveniently close to the main city center, it offers easy access to a wealth of amenities and attractions, making it an ideal base for both leisure and business travelers. The hotel's proximity to public transport is particularly applauded, being just a short walk from the Parramatta train and bus stations, which facilitates hassle-free travel to Sydney CBD and Olympic Park.
Guests appreciate the nearby dining and shopping options with Westfield Shopping Centre and an array of restaurants and cafes just a stone's throw away. The location is described as central yet peaceful, providing a quiet retreat without sacrificing convenience. The ease of access to major venues such as CommBank Stadium further enhances its appeal, especially for those attending events.
Additional benefits include ample onsite parking, ensuring a stress-free arrival and departure. Whether for business or pleasure, the strategic positioning of this hotel offers a harmonious blend of convenience, comfort and accessibility, making it a highly recommended choice for visitors to Parramatta.
The breakfast experience at Holiday Inn Parramatta by IHG, receives largely positive feedback from guests, particularly business travelers. The buffet style offers a wide array of options and its delicious and extensive selection is frequently noted. Many guests highlight the excellent value for money and the inclusion of breakfast in the stay package is appreciated.
The variety of food available is praised with both cooked and fruit options available. Families benefit from the kids-eat-free policy, making the breakfast both a convenient and economical choice for those traveling with children. Several guests found the quality and range of the offerings to be very good and the inclusion of features like a coffee machine adds a nice touch.
However, some reviews mention that while the breakfast is generally good, it can become repetitive since the menu is the same daily. A handful of guests were disappointed with the lack of variety and suggested improvements could be made for special occasions like New Year's Day. There were also occasional comments about the food being bland, cold or lacking gluten-free options, indicating room for improvement in consistency and variety.
Overall, the breakfast at this hotel is well-regarded, described as excellent, fantastic and amazing by many. Despite some areas for enhancement, the buffet remains a highlight for many visitors, providing a satisfying and varied start to the day.
The dinner experience at Holiday Inn Parramatta by IHG, generally receives positive feedback from guests. Many reviewers highlighted the excellent and lovely food with some describing their meals as amazing and fantastic. The restaurant service is praised for being fantastic with good serving sizes and reasonable prices being noted. Additionally, the convenience of in-room dining is appreciated by some guests.
However, it's important to consider that the onsite restaurant has limited availability, as it is often closed on weekends and only open for breakfast on certain days. This has caused some disappointment among guests, who noted that neither the restaurant nor in-room dining was available at times like 7pm. For alternative options, guests mentioned that there are many restaurants within walking distance on Harris Street and there is a pub/tavern across the road that serves nice meals.
Ultimately, while the dining experience within the hotel garners high praise when available, potential guests should be aware of the limited restaurant hours and explore nearby dining options as needed.
The Holiday Inn Parramatta by IHG, is particularly noted for its spacious and comfortable rooms, consistently praised for their cleanliness and well-appointed features. Many reviews highlight the large glass desks and office chairs, making it a convenient choice for those needing to work during their stay. The beds are frequently described as large and comfortable, contributing to a restful night's sleep. Despite being well-equipped with amenities such as bathrobes, bedroom slippers and toiletries, some guests pointed out that the rooms feel a bit dated and could benefit from an upgrade. A few mentioned that the carpets smelled stale or were visibly dirty.
The staff at the hotel receive positive feedback for being friendly and helpful, adding to the overall pleasant experience. Quiet rooms and firm mattresses are additional perks appreciated by guests seeking a peaceful stay. The bathrooms, though functional and sometimes featuring spa baths, also suffer from a dated look and can be difficult to maneuver due to combined bath/shower setups.
With a few minor drawbacks, such as occasional noise issues and the absence of certain amenities, the general consensus is that the hotel offers good value for money with its size, cleanliness and comfort making it a recommendable choice for travelers.
Holiday Inn Parramatta by IHG, has received significant praise regarding the comfort of its beds. Many guests noted the beds as comfortable with abundant mentions of both beds and pillows providing an excellent level of comfort. Phrases such as "the comfiest bed and pillows" and "super comfy beds and pillow" frequently appeared, highlighting guest satisfaction. The hotel also provides a choice of firm or soft pillows, which several reviewers found beneficial for their sleep quality. Positive remarks included "great size quality bed" and overall spacious, cozy rooms, adding to the restful experience.
However, a few guests found the beds to be excessively firm, leading to some discomfort. Issues with beds being too hard or mattresses needing replacement were occasionally reported. Despite these instances, the majority of guests expressed contentment with the bed quality and appreciated the comfortable sleep provided by the hotel. Overall, the consensus leans towards a highly positive experience with the bedding, making it a reliable choice for those prioritizing a good night's sleep.
The Holiday Inn Parramatta by IHG, consistently impresses guests with its high standards of cleanliness. The rooms are often described as clean, tidy and very comfortable. Many guests appreciate the spotless condition of both rooms and bathrooms with some noting that it is one of the cleanest hotels they've stayed in. The cleaning staff receives praise for being polite, helpful and maintaining a high level of consistency in their service. Common areas such as the lobby are also kept tidy and are cleaned regularly. Guests find the hotel environment clean and kid-friendly, complemented by a good breakfast menu. Despite some mentions of the hotel being a bit dated, the facilities are appreciated for their cleanliness and comfort. Overall, the emphasis on hygiene and well-maintained spaces ensures a pleasant and comfortable stay for visitors.
Holiday Inn Parramatta by IHG, receives glowing praise for its exceptional staff who consistently enhance the guest experience. The team is often described as very helpful, friendly and professional. Guests appreciate their attentiveness, efficiency and willingness to go above and beyond, especially at the reception desk. Check-in processes are noted for being smooth and efficient, thanks to the competent staff. Housekeeping personnel are recognized for their politeness and honesty with favorable mentions of the overall cleanliness of the hotel. The customer service provided by the staff, including the front desk and other service areas, is highlighted as excellent, supportive and accommodating. Many reviews commend the staff for their welcoming demeanor and exceptional friendliness, contributing to a positive and pleasant stay.
The wifi experience at Holiday Inn Parramatta by IHG, is mixed based on guest reviews. While some guests had a positive experience, noting great wifi that worked without any hassles and was included with the room rate, others faced significant challenges. Several guests reported poor internet connectivity with some unable to connect to the wifi at all. There were mentions of the internet being slow and intermittent, which made working from the hotel difficult for some guests. The hotel also offers wifi access for $20 per day for those whose room rates do not include it. Overall, while the hotel has functional wifi for some, others might experience connectivity issues.
The pool facilities at Holiday Inn Parramatta by IHG, have garnered mixed reviews from guests. Positively, the pool and hot tub are appreciated features with some visitors specifically enjoying the heated outdoor pool and amazing outdoor spa. The pool area's cleanliness was also noted with guests finding it clean and enjoyable for children. Additionally, the swimming pool is viewed as a welcome bonus, providing an extra touch of relaxation for visitors.
However, there are areas for improvement. Some guests found the pool to be small and not very clean with the water appearing old. The pool area has also been described as needing some TLC and repair work. While the heated pool and hot tub received praise, there were mentions of the heated pool not being available as expected. Despite these concerns, the pool area remains a significant amenity for many guests, contributing to their overall experience at the hotel.
The parking situation at Holiday Inn Parramatta by IHG, received largely positive feedback from guests. Many highlighted that parking was easy and hassle-free with ample onsite space and convenient access. The parking arrangements were described as secure and offered various levels, including undercover options. Several guests appreciated the availability of parking right next to the hotel and mentioned it was not too expensive with some mentioning reasonable or fair pricing.
Guests also found the flexible parking arrangements helpful with some noting that fees were occasionally waived for multiple nights. However, there were a few mentions of having to pay extra for parking, which some felt should be included in the room rate. Despite these concerns, the overall sentiment was that parking was good, convenient and generally not an issue during their stay.
The Holiday Inn Parramatta by IHG, offers a notably kid-friendly environment, earning praise for its family-friendly atmosphere and helpful staff. Families appreciate the hotel's proximity to family-friendly venues and a convenient pub across the road. It accommodates children well with kids staying and eating free of charge and festive events like an Easter egg hunt creating memorable experiences. The family room configurations are ideal for visitors with children, providing a comfortable stay. Overall, it’s highly recommended for families looking for a welcoming and accommodating place to stay.
Holiday Inn Parramatta by IHG, consistently stands out as a commendable four-star property. Guests frequently highlight their excellent stays, often rating the hotel with four stars. The hotel lives up to its reputation, consistently delivering services and amenities expected of a four-star establishment. Descriptions such as very good and superb are common among satisfied guests, reinforcing the overall quality and exceptional service provided. Holiday Inn Parramatta maintains its stature among four-star hotels, making it a solid choice for travelers seeking a reliable and comfortable stay.
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Location
Guests appreciate the nearby dining and shopping options with Westfield Shopping Centre and an array of restaurants and cafes just a stone's throw away. The location is described as central yet peaceful, providing a quiet retreat without sacrificing convenience. The ease of access to major venues such as CommBank Stadium further enhances its appeal, especially for those attending events.
Additional benefits include ample onsite parking, ensuring a stress-free arrival and departure. Whether for business or pleasure, the strategic positioning of this hotel offers a harmonious blend of convenience, comfort and accessibility, making it a highly recommended choice for visitors to Parramatta.
Breakfast
The variety of food available is praised with both cooked and fruit options available. Families benefit from the kids-eat-free policy, making the breakfast both a convenient and economical choice for those traveling with children. Several guests found the quality and range of the offerings to be very good and the inclusion of features like a coffee machine adds a nice touch.
However, some reviews mention that while the breakfast is generally good, it can become repetitive since the menu is the same daily. A handful of guests were disappointed with the lack of variety and suggested improvements could be made for special occasions like New Year's Day. There were also occasional comments about the food being bland, cold or lacking gluten-free options, indicating room for improvement in consistency and variety.
Overall, the breakfast at this hotel is well-regarded, described as excellent, fantastic and amazing by many. Despite some areas for enhancement, the buffet remains a highlight for many visitors, providing a satisfying and varied start to the day.
Dinner
However, it's important to consider that the onsite restaurant has limited availability, as it is often closed on weekends and only open for breakfast on certain days. This has caused some disappointment among guests, who noted that neither the restaurant nor in-room dining was available at times like 7pm. For alternative options, guests mentioned that there are many restaurants within walking distance on Harris Street and there is a pub/tavern across the road that serves nice meals.
Ultimately, while the dining experience within the hotel garners high praise when available, potential guests should be aware of the limited restaurant hours and explore nearby dining options as needed.
Rooms
The staff at the hotel receive positive feedback for being friendly and helpful, adding to the overall pleasant experience. Quiet rooms and firm mattresses are additional perks appreciated by guests seeking a peaceful stay. The bathrooms, though functional and sometimes featuring spa baths, also suffer from a dated look and can be difficult to maneuver due to combined bath/shower setups.
With a few minor drawbacks, such as occasional noise issues and the absence of certain amenities, the general consensus is that the hotel offers good value for money with its size, cleanliness and comfort making it a recommendable choice for travelers.
Beds
However, a few guests found the beds to be excessively firm, leading to some discomfort. Issues with beds being too hard or mattresses needing replacement were occasionally reported. Despite these instances, the majority of guests expressed contentment with the bed quality and appreciated the comfortable sleep provided by the hotel. Overall, the consensus leans towards a highly positive experience with the bedding, making it a reliable choice for those prioritizing a good night's sleep.
Cleanliness
Staff
Wi-Fi
Pool
However, there are areas for improvement. Some guests found the pool to be small and not very clean with the water appearing old. The pool area has also been described as needing some TLC and repair work. While the heated pool and hot tub received praise, there were mentions of the heated pool not being available as expected. Despite these concerns, the pool area remains a significant amenity for many guests, contributing to their overall experience at the hotel.
Parking
Guests also found the flexible parking arrangements helpful with some noting that fees were occasionally waived for multiple nights. However, there were a few mentions of having to pay extra for parking, which some felt should be included in the room rate. Despite these concerns, the overall sentiment was that parking was good, convenient and generally not an issue during their stay.
Family
4 Star
Yes, Holiday Inn Parramatta by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Holiday Inn Parramatta by IHG.
No, Holiday Inn Parramatta by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Parramatta by IHG.
Yes, Holiday Inn Parramatta by IHG has a gym.
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