Summary of reviewsCastro Hotel is a highly recommended hotel for those looking for a comfortable and convenient stay in Ammoudara. The hotel's location is ideal for exploring the surrounding area with the beach just a short walk away and many shops and restaurants nearby. The hotel's breakfast and dinner are highly praised by guests with many noting the variety and quality of the food. The rooms are clean and comfortable with helpful staff and a friendly atmosphere. The pool area is well-maintained and the hotel offers free parking for guests. Families with young children are also accommodated with cribs available upon request. Overall, guests can expect a comfortable and enjoyable stay at Castro Hotel. Show more
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Categories
Hotel near The Beach
Hotel with Spa
Family Friendly Hotel
What percentage of your guests are families?Between 50% and 90%
Family-Friendly room types:
Family rooms
Triple rooms
Quad rooms
One-bedroom apartments
Please suggest which room type a family with one child should choose and where the child will sleep: DBL+Extra bed (Triple)
Please suggest which room type a family with two children should choose and where the children will sleep: DBL+2 Extra beds( Quad) or Family room
Please suggest which room type a family with three children should choose and where the children will sleep: Family Room
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost: DBL + baby cot free of charge
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost: Triple Room ( DBL + Extra bed + baby cot ) baby cot is free of charge
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost: Family Room baby cots are free of charge
Baby cot details:Max age:2 Cost: Free
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 4 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 15:00 - Check-out: 11:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
"Health First" certification issued by the Hellenic Chamber of Hotels / Ministry of Tourism in Greece
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: ΠΡΩΤΟΚΟΛΛΑ ΔΙΑΧΕΙΡIΣΗΣ COVID-19 ΜΕ ΠΙΣΤΟΠΟΙΗΜΕΝΑ ΠΡΟΓΡΑΜΜΑΤΑ ΤΗΣ ΠΕΡΙΦΕΡΕΙΑΣ ΚΡΗΤΗΣ
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? ΣΗΜΕΙΑ ΚΑΦΕ , ΒΡΑΣΤΗΡΕΣ ΣΤΑ ΔΩΜΑΤΙΑ , ΚΑΦΕΤΙΕΡΕΣ , ΠΡΩΙΝΟΣ ΜΠΟΥΦΕΣ , ΒΡΑΔΙΝΟΣ ΜΠΟΥΦΕΣ.
Has the hotel closed during the pandemic? Yes Reopening Date: 07/01/2020
Additional Information: ΤΟ ΞΕΝΟΔΟΧΕΙΟ ΘΑ ΣΕΡΒΙΡΕΙ ΠΡΩΙΝΟ ΣΥΣΚΕΥΑΣΜΕΝΟ ΚΑΙ ΒΡΑΔΙΝΟ- ΗΜΙΔΙΑΤΡΟΦΗ ΜΕ ΣΕΡΒΙΣ ΣΤΟ ΑΛΑΚΑΡΤ ΕΣΤΙΑΤΟΡΙΟ.
Single RoomThis is a double room for single use. Room amenities include a TV, fridge, air conditioning, hairdryer and private bathroom with shower. Pool, sea or mountain views, subject to availability. Free WiFi is included. A laptop-size safe can be provided at an extra charge.
Double/Twin RoomThis room includes a TV, fridge, air conditioning, hairdryer and private bathroom with shower. Pool, sea or mountain views, subject to availability. Free WiFi is included. A laptop-size safe can be provided at an extra charge.
Triple RoomThis room includes a TV, fridge, air conditioning, hairdryer and private bathroom with shower. Pool, sea or mountain views, subject to availability. Free WiFi is included. A laptop-size safe can be provided at an extra charge.
Family RoomThis air-conditioned room includes a TV, fridge, electric kettle, hairdryer and private bathroom with bathtub. It also includes a small kitchenette. Pool, sea or mountain views, subject to availability. Free WiFi is included. A laptop-size safe can be provided at an extra charge.
Deluxe Double RoomThis air-conditioned double room includes a flat-screen TV with streaming services, a private bathroom as well as a balcony with garden views.
Deluxe Triple RoomThis air-conditioned triple room includes a flat-screen TV with streaming services, a private bathroom as well as a balcony with garden views. The unit offers 2 beds.
Superior Double RoomThis air-conditioned double room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a balcony with garden views.
Superior Triple RoomThis air-conditioned triple room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a balcony with garden views. The unit has 2 beds.
Superior Single RoomThis air-conditioned single room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a balcony with garden views.
Located in the heart of Ammoudara, Castro Hotel offers a perfect location for those who want to explore the area. Guests found themselves close to the beach with just a short walk of five minutes and surrounded by many shops, restaurants and taverns. The bus stop right in front of the hotel provides easy and direct access to Heraklion and the airport. The hotel's location is also convenient for those with early or late flights since it's only a 15-minute drive to the airport. Guests appreciated the hotel's easy accessibility with car rental places, excursion offices and supermarkets nearby. Overall, the hotel's location received many positive remarks from guests who found it ideal for exploring the surrounding area.
Breakfast
Guests have praised the breakfast at Castro Hotel with many noting its variety and freshness. The buffet table offered enough options with a charming and helpful staff. Some guests noted that the breakfast was diverse and tasty, while others found it to be absolutely delicious. However, a few reviewers did mention that the breakfast lacked variety with little choice in the sweet section and almost all items being savory. Some guests were also disappointed with the quality of certain items, like the sausages and industrial fruit juice. Despite this, many guests recommend the restaurant on-site for a first Cretan meal and others recommend the hotel for its small and clean atmosphere with a good breakfast to start the day.
Dinner
If you're looking for delicious meals during your stay, you won't be disappointed with Castro Hotel's restaurant. Guests raved about the excellent dinners prepared by the chef with some even recommending the a la carte dinner for a stunning culinary experience. The food was described as huge and delicious and the restaurant was highly praised for its quality. Guests enjoyed the traditional and tasty cuisine with some mentioning the breakfast and dinner as rich and of good quality. There were a few negative comments about the Half Board package with one guest mentioning that the meals weren't what they expected and not recommending it. However, overall, guests loved the food at Castro Hotel and highly recommend dining at the hotel restaurant for a memorable culinary experience.
Rooms
Castro Hotel has a variety of rooms, including De Luxe options that guests found nice and comfortable with double beds, some with balconies overlooking the pool. The rooms were clean and well-equipped with amenities such as air conditioning, kettle and toiletries. Some rooms were spacious and modern, while others were simpler but still cozy and clean. Guests appreciated the helpful staff and the great location close to Heraklion's port. However, some rooms were outdated and needed renovation, especially the bathrooms which were often small and not well-maintained. Some guests also had noise issues from the street. Despite these drawbacks, most guests found their rooms clean and comfortable with nice touches like spacious balconies and well-prepared cribs for children.
Beds
Guests at Castro Hotel can rest easy knowing that the beds are comfortable with many describing them as "comfy" and "really comfortable." Even though one reviewer found the mattress to be too soft and another found the French double bed to be small and uncomfortable with inconsistent pillows, overall, guests seem pleased with the comfort of the beds. Some guests even specifically mentioned the soft pillows, while others simply described the beds as "bequeme" and "wygodne." The only downside mentioned was that the bed linen and towels are starting to show some wear. Nonetheless, those looking for a comfortable night's sleep won't be disappointed at Castro Hotel.
Cleanliness
Castro Hotel is praised by guests for its cleanliness with rooms being cleaned every day and described as very clean and spacious. The pool area is also noted as clean and quiet. Although a few reviews mention minor cleanliness issues such as a dirty shower curtain or floor, overall the hotel is commended for its cleanliness and value for money. Guests also compliment the friendly staff and comfortable beds with only a few comments about worn linens or old furnishings. However, some guests suggest that the common areas could be maintained better with some trash left out. Overall, guests would recommend Castro Hotel for its cleanliness and friendly staff.
Staff
Castro Hotel has a reputation for having a friendly and helpful staff with many reviewers highlighting the attentive service they received. The receptionists are particularly praised for their problem-solving skills and hospitality with some even speaking multiple languages like Russian. Guests are made to feel very welcome and the breakfast team in particular is described as lovely and delightful. The hotel staff is also said to be very well-prepared for busy periods, which makes for a stress-free stay. Guests can expect great service from the staff throughout their stay, from cleaning and changing towels daily to helping with information or even arranging an early check-in. There is also a great discount for guests at the hotel restaurant, Maxim, where the food is said to be tasty with big portions and perfect service. Overall, the personnel are friendly, professional and accommodating – making for a fantastic hotel experience.
Pool
The pool area at Castro Hotel is a highlight for guests with many positive comments about its cleanliness and overall appearance. The pool is described as nice, relaxing and well-maintained by guests. The location of the pool is convenient and accessible with an adequate number of sunbeds available. Some guests suggest that the pool hours could be extended while others mention that the pool opening hours are limited. Overall, the pool at Castro Hotel is well-liked by guests and is ideal for morning swims or a relaxing day by the pool.
Beach
Guest reviews of Castro Hotel rave about its prime location near the beach. Many guests comment on the hotel's close proximity to the sandy shoreline, while others note that the beach is just a short walk away. The hotel is located across the street from the beach and guests appreciate the peaceful surroundings provided by the nearby trees and wildlife. Additionally, guests praise the hotel's location for its easy access to restaurants, shops and local attractions. With a 5-minute walk to Ammoudara Beach, Castro Hotel is the perfect destination for beach lovers.
Parking
Castro Hotel offers ease of check-in/check-out and free parking for its guests. Located only a short distance from the airport, the hotel provides comfortable and convenient parking options. Whether you're arriving by car or renting one during your stay, it's easy to find a spot to park. Guests appreciate the hotel's prime location, as it allows them to easily explore the surrounding area without worrying about the hassle of finding parking. Whether you're looking for a stress-free start to your vacation or simply need a reliable place to park, Castro Hotel has got you covered.
Family
If you're looking for a family-friendly hotel, then look no further than Castro Hotel. The hotel makes sure to accommodate families with young children with cribs available in the room upon request. While the kitchenette equipment may be lacking, the hotel staff is happy to help out with any needs. The hotel is cozy and perfect for a family vacation. While some local guests may be rowdy and disruptive, the family-run atmosphere of the hotel feels like home. The hotel provides a good base for exploring the island at a reasonable price. Overall, a very friendly hotel that is welcoming to families.
Yes, Castro Hotel has pool(s) that belong to one or more of the following categories: Private Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Castro Hotel.
No, Castro Hotel doesn't allow dogs.
Yes, parking facilities are available at Castro Hotel.