Self-parking: Guests find a parking space on their own.
Should the guests notify you about reserving a parking space before checking in?Not necessarily
Is there anything that you would like to highlight, add or clarify? Our parking spaces are not specified but there is a large tar-maced area in front of the ramp to the front door. As your party occupies all the property, you can sort your own spaces. The on site office has one space in front of the garages for my assistant.
Answers last updated by Birchcroft-hideaway - sleeps 8 with Hot Tub
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms Please specify: ground floor
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: ground floor
In the rooms, does the toilet have support handrails?Yes, in all rooms
Are wheelchairs offered to guests who do not come with their own?Yes, for free
Is there anything that you would like to highlight, add or clarify? Our wet room is on the ground floor and can be used by ground floor bedrooms. It is not an en suite shower room. There is a very small threshold at the front door.
Answers last updated by Birchcroft-hideaway - sleeps 8 with Hot Tub
Vacation Home where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests Guests are required to sign a declaration of health in 24 hrs before check-in
Do you ensure contactless check-in/check-out? Other Guests are given a key code to the key lock where they obtain the keys. No staff on site.
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 3 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 17:00 - Check-out: 10:00
Other limitations max 8 guests from 2 families
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Airbnb cleaning certification
Good To Go, Safe2Stay
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Additional T and C sent to guests and staff
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Children's playhouse has to be pre-ordered and then sanitised. Hot tub hire has to be pre-ordered
Has the hotel closed during the pandemic? Yes Reopening Date: May, 03 2021
Additional Information: All our cleaning products comply with British Standard EN 14476. Contactless thermometer in hall and hand sanitiser station. All bedding bagged up by guests to cut cross contamination. All bedding washed at 60 degrees. Whole property automatically sanitised with Stay2Stay sprays as cleaners and staff leave, before guests arrive.
Answers last updated by Birchcroft-hideaway - sleeps 8 with Hot Tub
No, Birchcroft-hideaway - sleeps 8 with Hot Tub doesn't have any pool.
No, a spa isn't available at Birchcroft-hideaway - sleeps 8 with Hot Tub.
No, Birchcroft-hideaway - sleeps 8 with Hot Tub doesn't allow dogs.
Yes, parking facilities are available at Birchcroft-hideaway - sleeps 8 with Hot Tub. For more information, read the answers to the Parking questionnaire
No, Birchcroft-hideaway - sleeps 8 with Hot Tub doesn't have a gym.