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Best Western Frodsham Forest Hills Hotel

Frodsham , Overton Hill (Show on Map)

7.6

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Best Western Frodsham Forest Hills Hotel is a great option for those looking for a peaceful retreat with breathtaking views. The location is lovely, although some guests found it a bit out of the way. The breakfast and dinner options received mixed reviews, but the staff were repeatedly praised for their friendliness and helpfulness. The rooms and cleanliness also received mixed reviews with some guests finding them outdated and in need of refurbishment. The leisure center, including the gym and pool, was generally considered good, although some improvements could be made to the changing rooms. The hotel is family-friendly with spacious family rooms and plenty of activities for kids. The beds received mixed reviews, but most guests found them decently comfortable. Overall, the Best Western Frodsham Forest Hills Hotel offers good value for money, although major updates and improvements are needed to keep up with modern standards and guest expectations. The hotel is also dog-friendly, although there is room for improvement in their pet policies and facilities.
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Categories

Hotel near Golf Courses

Family Friendly Hotel

Dog Friendly Hotel

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

Hotel for Yoga

3-Star Hotel

Hotel with Indoor Pool

Room Types

Standard Double Room Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides a wardrobe, a carpeted floor and heating. The unit offers 1 bed.

Standard Twin Room This room features 2 single beds, en-suite facilities and free WiFi.

Executive King Room - Non-Smoking This room features a king size bed, en-suite facilities with a jacuzzi or rain shower and free WiFi.

Family Room with Double Bed and Twin Beds This room features 1 double bed, 2 single beds and 1 double sofa bed, en-suite facilities and free WiFi.

Standard Triple Room Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features a tea and coffee maker, a wardrobe, a carpeted floor as well as heating. The unit has 2 beds.

About Best Western Frodsham Forest Hills Hotel

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Guest Reviews

7.6

Good

Location

Nestled in a beautiful location with breathtaking views, the Best Western Frodsham Forest Hills Hotel offers a quiet and relaxing retreat away from the hustle and bustle of the city. Situated in the middle of nowhere, some guests found the location a bit out of the way for the town centre, but others found it to be perfect for walking up Frodsham Hill. The hotel is also conveniently close to Runcorn and cycling routes for those looking to explore the area. Dog owners were delighted to find that there were dog-friendly walks from the hotel. The location was generally described as lovely and wonderful with some guests praising the views from the restaurant as stunning. Parking was ample and convenient for guests and the staff were great. However, some guests did find the location a bit difficult to find with their GPS devices. If you're looking for a peaceful getaway with great views, this hotel in its brilliant location might be just what you need!

Breakfast

The breakfast options at Best Western Frodsham Forest Hills Hotel have recived mixed reviews. While some guests have said that it was the best breakfast they've had, others have found it overpriced or basic. The quality of breakfast has also had mixed reviews with some saying that it was good and others finding it cold or greasy. A few guests felt that the buffet breakfast could have offered more choice. However, many guests found the breakfast to be lovely, enjoyable and spot on. A few guests also had unpleasant experiences due to delayed service or shortage of plates and cutlery. Overall, the breakfast at Best Western Frodsham Forest Hills Hotel received a mix of positive and negative reviews.

Dinner

The dinner at Best Western Frodsham Forest Hills Hotel received mixed reviews from guests. While some found the food to be really nice and tasty, others were disappointed with the quality and wait time. The restaurant staff was praised by some for their excellent service, but others had an unpleasant experience with rude staff and incorrect charges. The dinner menu was found to be good value by some, while others felt that certain upgrades were not registered with the restaurant. Christmas fare was also available at the restaurant. Overall, while some guests enjoyed their evening meals, others suggested eating out while on travels.

Rooms

Guests have mixed reviews about the rooms at the Best Western Frodsham Forest Hills Hotel. While some found the rooms and bathrooms very outdated, others enjoyed the spaciousness and cleanliness of the rooms. Guests also noted that the facilities were tired and needed a serious refurbishment. Some guests pointed out issues with the rooms such as excessive heat and lack of cleanliness upon check-in. Although some guests had to deal with outdated decor and bathroom suites, others found their rooms amazing and gorgeous with large TVs and comfortable beds. Overall, guests were able to find comfort in the size and cleanliness of the rooms.

Beds

When it comes to the beds at Best Western Frodsham Forest Hills Hotel, guests seem to have mixed experiences. While some found the beds to be extremely comfortable and well-equipped with complimentary toiletries, others described them as hard and uncomfortable. A few even complained that the pillows were too firm or that there was a hollow in the middle of the bed, causing backaches in the morning. However, most guests seemed to appreciate the comfortable bedding and slept well during their stay. Some families found the room space and beds to be good for their needs, while others found the beds to be too small or the pillows too uncomfortable. A few guests complained about other aspects of the room, such as noisy headboards or unpleasant smells from the bedding. Additionally, a few noted that the rooms could get quite hot. Overall, while the beds at this hotel may not be perfect for everyone, most guests found them to be decently comfortable and well-appointed.

Cleanliness

The Best Western Frodsham Forest Hills Hotel has mixed reviews regarding cleanliness. While some guests found the hotel very clean and spotless, others were disappointed with the dated decor and dirty carpets, towels and bed sheets. There were also complaints about outdated and worn out bathroom suites with rusty sinks and toilets and even large cracks in some. Some reviewers noted dirt, mould and suspicious stains in the rooms, including soft furnishings and curtains. In one instance, a guest found rubbish on the floor and even a sanitary towel in the entrance. However, some guests praised the friendly staff and the hotel's leisure club facilities. While most guests agreed that the hotel could do with a refurbishment and more attention to cleanliness, some appreciated the spacious rooms, large TVs and comfortable beds.

Staff

The staff at Best Western Frodsham Forest Hills Hotel are repeatedly praised by guests for their friendliness and helpfulness. The hotel has a warm and welcoming atmosphere due to the polite and accommodating staff. Staff are praised for their professionalism, efficiency and attentiveness without being intrusive. Guests note the high level of care and concern shown towards their needs, including those with disabilities or allergies. Although some guests note that there may be a shortage of staff, the quality of service still remains high. One guest even describes the staff as “exceptional”. The hotel's beautiful location and views are complemented by the welcoming and attentive staff, making for an enjoyable and comfortable stay.

Gym

The Best Western Frodsham Forest Hills Hotel offers an extensive leisure center that includes a swimming pool, gym and spa facilities. However, guests need to book to use some of the facilities, including the gym. While some guests really enjoyed the leisure area, others were not advised of the restricted opening times and couldn't use the pool. Despite this, the gym was great with excellent facilities and friendly staff. While some children loved the pool, others were disappointed that the steam room was broke and the changing rooms were very dated and felt unclean. Overall, the leisure center, including the gym, was a clean and friendly place to stay.

Pool

The Best Western Frodsham Forest Hills Hotel offers extensive leisure facilities, including an indoor swimming pool, sauna and hot tub. While some guests enjoyed the pool and found it to be clean and warm, others were disappointed by the old-fashioned and unclean changing rooms. A few guests had issues with booking the pool or spa, while others found the pool temperature too cold. Despite some mixed experiences, many children loved the pool and the hot tub was a hit with some guests. Overall, the hotel's leisure facilities were considered good, but some improvements could be made to the changing rooms and supervision of children in the pool.

Family

If you're looking for a family-friendly hotel with plenty of activities for kids, look no further than Best Western Frodsham Forest Hills Hotel. Guests rave about the spacious family rooms that can comfortably accommodate up to four people, making it the perfect place for families with teenagers and even pets. Many have also praised the hotel for going the extra mile in making stays special, like doing balloons for a child's birthday.

The highlight of the hotel, however, is the pool which is popular among kids and parents alike. Although some have expressed concerns about unsupervised children and the absence of a pool cover, many still enjoy the convenience of being able to access all facilities. As for the hotel's surroundings, guests can marvel at the breathtaking views of the river Mersey and enjoy the quiet ambiance.

While the hotel itself has received positive feedback, some guests have mentioned that some areas like the broken steam room and dated changing rooms need improvement. Nevertheless, the overall value for money makes Best Western Frodsham Forest Hills Hotel a popular choice for families.

3 Star

The Best Western Frodsham Forest Hills Hotel is a good option for a 3-star stay with great staff and good food on offer. However, many guests felt that the hotel was in dire need of a refurbishment, commenting that the furniture and decor were tired and dated. The rooms themselves were also somewhat disappointing with several guests complaining about the poor water temperature in the showers. Despite the hotel's great location and facilities, the expensive restaurant menu and small portions left some guests feeling underwhelmed. Additionally, several reviews mentioned that the reception staff were not particularly patient or helpful for first-time visitors. Overall, while the Best Western Frodsham Forest Hills Hotel offered good value for money, it is clear that major updates and improvements are needed to keep up with modern standards and guest expectations.

Dog Friendly

Best Western Frodsham Forest Hills Hotel is a dog-friendly hotel that offers good family rooms and staff who are accommodating to pets. However, they need to improve their clarity on pet policies, including the additional fees for bringing pets. Although there is a designated area where guests can eat with their pets, it needs improvement as it was not laid out properly. The hotel's outside area and nearby woodland walk are great for dogs, but there are no proper bins available for disposing of dog waste. Despite these issues, the staff was welcoming to dogs and made an effort to provide excellent service for guests with pets. Overall, Best Western Frodsham Forest Hills Hotel is recommended for people traveling with their furry friends.

Yes, Best Western Frodsham Forest Hills Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Best Western Frodsham Forest Hills Hotel.

Yes, Best Western Frodsham Forest Hills Hotel welcomes dogs.

No, parking facilities aren't available at Best Western Frodsham Forest Hills Hotel.

Yes, Best Western Frodsham Forest Hills Hotel has a gym.

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