Summary of reviewsThe Red Lea Hotel is a fantastic choice for those looking for a comfortable stay in a superb Scarborough location. Guests praise the hotel's friendly and welcoming staff, excellent breakfast with an extensive menu and lovely views from some rooms. The hotel offers clean and well-maintained accommodations with all necessary amenities, although some rooms are shabby and dated. The hotel is maintained to a high level of cleanliness throughout, although some guests noted that the pool could have used more cleaning. The indoor pool and spa area received mixed reviews with some guests enjoying the amenities and others finding the pool too cold or not clean enough. The hotel offers a range of bedding options with many guests praising the comfortable beds and cotton bed linen. Overall, The Red Lea Hotel is a great choice for anyone looking for a hotel with fabulous staff, top-notch service and comfortable accommodations. Show more
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Categories
Hotel near Golf Courses
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Children's Pool
Location of the pool:Indoor pool
Is it a pool of special type?
Heated pool
Around the pool, there are also available:
Showers
Lockers
Changing facilities
Towels
The water of the pool is sanitized using:
Chlorine
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No Uk travelers
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel accept domestic bookings only? Yes
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? gym and indoor pool
Has the hotel closed during the pandemic? Yes Reopening Date: Unknown
The Red Lea Hotel is praised by guests for its fantastic location, being near to all that Scarborough has to offer. It is situated on the south side of town and within walking distance of the Spa and the town centre. While some found it a little bit too far from the town, others appreciated the quieter location away from the hustle and bustle. Visitors describe the hotel as having lovely and beautiful views with some rooms offering sea views. The hotel is located close to Oliver's Mount and the events centre, making it the perfect base for exploring the area. The staff are friendly and welcoming with some guests citing the hotel as a great value for money option. Overall, the Red Lea Hotel is an ideal location for those looking for a comfortable stay in a superb Scarborough setting.
Breakfast
The Red Lea Hotel offers a lovely breakfast experience with excellent food and an extensive menu to choose from. Guests can enjoy a good breakfast served at the table instead of self-service. The dining area is spacious and pleasant with attentive waiter/waitress service. With plenty of choice, including healthy options, guests can indulge in a three-course breakfast or opt for more traditional offerings such as the Full English or smoked salmon. Some guests may prefer a buffet, but overall, the breakfast is highly recommended. Sheila and her breakfast crew receive praise for their epic service. The hotel is fabulous, clean and modern, offering generous breakfast and three-course dinner options with friendly staff. However, a few guests feel that the breakfast could have been better and would prefer more items like bacon and sausages. Nevertheless, the breakfast is generally considered perfect, plentiful and second to none, providing a great start to the day.
Rooms
The Red Lea Hotel boasts a range of comfortable and spacious rooms that offer lovely views of the sea or gardens. Guests can enjoy clean and well-maintained rooms that are equipped with all necessary amenities including fridges and kettles. The bathrooms are impressively spotless with good layouts. Some rooms are small, but they are still very clean and comfortable. Guests can upgrade to front rooms that offer sea views for a small fee. Hotel staff are friendly and welcoming and the hotel itself is clean and tidy. However, some rooms are shabby and dated with small TV sets and uncomfortable beds. Still, the hotel offers good accommodations throughout with plenty of space to move around in and lots of hangers in the wardrobe. Overall, guests who have stayed here have enjoyed their time at the Red Lea Hotel.
Beds
The Red Lea Hotel is a pleasant and comfortable hotel that offers a range of bedding options for their guests. Many of the guests have praised the comfortable beds and cotton bed linen, making for a relaxing night's sleep. However, there were also a few guests who found the beds to be a bit hard or the pillows uncomfortable. Some rooms had small double beds, while others had two single beds pushed together to create a double. Nonetheless, if any guests were unhappy with their bed's comfort, the staff were happy to assist and change the mattress upon request. The rooms also featured comfy chairs to sit in and enjoy the sea view. Overall, most guests found the beds to be very comfortable and enjoyed a sound night's rest at The Red Lea Hotel.
Cleanliness
The Red Lea Hotel is a fabulous and exceptional hotel with great value for money and a great location. The hotel has a high level of cleanliness throughout with many guests commenting on the immaculately clean rooms and spotlessly clean bathrooms. The hotel is maintained to a good standard and has friendly staff who take pride in keeping the hotel looking lovely and clean. The pool and spa areas are also well kept and tidy, although some guests noted that the pool could have used a bit more cleaning. The breakfast is good and the hotel itself is clean and modern. Some guests mentioned that the fire doors needed a good clean and a few others noted that the bathroom could have been a bit cleaner. However, overall, most guests had a pleasant experience and appreciated the clean and comfortable accommodations at the Red Lea Hotel.
Staff
The Red Lea Hotel has certainly earned a reputation for its warm and welcoming staff with guests raving about the friendliness and helpfulness of the team. From reception to restaurant, every member of staff seems to go the extra mile to ensure guests have a fantastic stay. Many guests mention that staff were always polite, engaging and happy to help with any inquiry or request, no matter how big or small. The hotel is praised for having excellent customer service with waiters and bar staff being singled out for being especially attentive. The level of hospitality at this hotel is exceptional with nothing seeming to be too much for the staff to handle. All in all, a great choice for anyone looking for a hotel with fabulous staff and top-notch service.
Pool
The Red Lea Hotel's pool has received mixed reviews from guests. Some guests enjoyed the pool, sauna and hot tub, considering them a great amenity to have, especially during the winter months. The gym and pool area were also seen as an added bonus. However, others found the pool to be too cold or not clean enough with the water having a greenish tint to it, which was not as shown in the pictures. Despite some negative comments, the majority of guests were pleased with the pool's amenities, including towels, hairdryers and the option to book private use. Additionally, guests appreciated the friendly staff and lovely food. Overall, the Red Lea Hotel's indoor pool was seen as a great feature, but some improvements could be made in terms of cleanliness and water temperature.
Yes, The Red Lea Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at The Red Lea Hotel.
No, The Red Lea Hotel doesn't allow dogs.
No, parking facilities aren't available at The Red Lea Hotel.