Best Western Plus Astana Hotel
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Summary of reviewsThe Best Western Plus Astana Hotel is highly commended for its outstanding location in the heart of Astana, which offers easy access to major landmarks, transportation stops and various dining and shopping options. The central yet quiet setting, combined with friendly staff and clean rooms, makes it an ideal choice for both leisure and business travelers.
Breakfast at the hotel is generally well-received for its variety and quality, featuring both typical morning fare and local dishes. Guests appreciate the diverse selection and hearty nature of the offerings, though some suggest that more variety could enhance the experience. The breakfast area is noted for its cleanliness and the friendliness of the staff.
Dinner service provides delectable dishes and excellent service, but could benefit from more variety, particularly regarding dinner options and desserts. Despite some limitations, the availability of quality dining options nearby ensures that guests have plenty of choices.
The hotel rooms are mostly praised for their spaciousness, comfort and amenities, though some guests note inconsistencies in housekeeping and occasional need for cosmetic repairs. Cleanliness is generally high with housekeeping maintaining a tidy atmosphere despite occasional lapses. Noise levels and temperature control can vary, but the large bathrooms and sufficient sound insulation are appreciated.
The staff are frequently highlighted for their friendliness and professionalism with special mentions for individuals like the administrator Victor. While a few reviews mention service delays or occasional lapses in competence, the overall sentiment is very positive.
WiFi receives a mix of reviews with most guests finding it adequate for their needs, though some mention issues with speed and connectivity during peak times. The gym, though small and sometimes lacking in air conditioning, is noted for meeting basic fitness needs.
Comfortable beds with quality mattresses are a standout feature, contributing to restful sleep. Bedding and cleanliness of the beds are also praised, although opinions on pillow comfort vary.
Overall, the Best Western Plus Astana Hotel is recognized for offering good value for business stays with its clean and functional rooms, business amenities and convenient location in Astana's business center. Despite a few areas needing improvement, such as cosmetic updates and breakfast variety, the hotel provides a satisfactory and often highly praised experience for its guests.
Categories
Breakfast at the hotel is generally well-received for its variety and quality, featuring both typical morning fare and local dishes. Guests appreciate the diverse selection and hearty nature of the offerings, though some suggest that more variety could enhance the experience. The breakfast area is noted for its cleanliness and the friendliness of the staff.
Dinner service provides delectable dishes and excellent service, but could benefit from more variety, particularly regarding dinner options and desserts. Despite some limitations, the availability of quality dining options nearby ensures that guests have plenty of choices.
The hotel rooms are mostly praised for their spaciousness, comfort and amenities, though some guests note inconsistencies in housekeeping and occasional need for cosmetic repairs. Cleanliness is generally high with housekeeping maintaining a tidy atmosphere despite occasional lapses. Noise levels and temperature control can vary, but the large bathrooms and sufficient sound insulation are appreciated.
The staff are frequently highlighted for their friendliness and professionalism with special mentions for individuals like the administrator Victor. While a few reviews mention service delays or occasional lapses in competence, the overall sentiment is very positive.
WiFi receives a mix of reviews with most guests finding it adequate for their needs, though some mention issues with speed and connectivity during peak times. The gym, though small and sometimes lacking in air conditioning, is noted for meeting basic fitness needs.
Comfortable beds with quality mattresses are a standout feature, contributing to restful sleep. Bedding and cleanliness of the beds are also praised, although opinions on pillow comfort vary.
Overall, the Best Western Plus Astana Hotel is recognized for offering good value for business stays with its clean and functional rooms, business amenities and convenient location in Astana's business center. Despite a few areas needing improvement, such as cosmetic updates and breakfast variety, the hotel provides a satisfactory and often highly praised experience for its guests.
Hotel Taking Steps Towards Sustainability
Best Western hotels often have sustainable programs. Located in Astana, this hotel may implement water conservation and energy-efficient practices.
Hotel for Honeymoon
Offers comfortable accommodations and friendly service, ensuring a pleasant stay for couples. Its amenities and convenient location contribute to a positive experience.
Family Friendly Hotel
Best Western Plus Astana Hotel is mentioned as family-friendly and offers spacious rooms. It is noted for its convenient access to major attractions, which benefits families exploring the city.
Business Hotel
Best Western Plus Astana offers a meeting room and a private dining room with a billiard table. It provides high-speed wireless internet and air conditioning. It is located near main administrative sites and business centers.
Hotel with Gym
Provides a convenient fitness room equipped with cardio machines and weights. The hotel ensures guests have access to basic fitness facilities for a quick workout.
4-Star Hotel
This modern hotel is located in the heart of the historic center of Astana, close to main administrative sites and business centers. Each room is well equipped and furnished, and the hotel offers amenities such as a modern fitness center, free parking, and meeting rooms. The Emerald Restaurant and Lounge offers International and Traditional cuisines.
Romantic Hotel
Guest Reviews
The Best Western Plus Astana Hotel is highly praised for its outstanding location in the heart of the city. Travelers consistently note its proximity to significant landmarks such as the Baiterek Tower, the Presidential Palace and various government buildings. This prime position makes it an ideal choice for those wishing to explore Astana's main attractions, restaurants and shopping centers by foot.
Guests frequently describe the location as perfect, highly convenient and superb for both leisure and business trips. The central setting allows for easy access to transportation stops and ensures that everything, from tourist sites to vital city facilities, is within walking distance. The presence of nearby stores, currency exchange points and dining options enhances the convenience of staying at this hotel.
Moreover, despite its central position, the hotel maintains a quiet ambiance, making it an excellent base for a comfortable and restful stay. The friendly staff and clean, cozy rooms further contribute to the positive guest experience. Overall, the Best Western Plus Astana Hotel's location is a standout feature that has garnered consistent acclaim from its guests.
Located in the heart of Astana, the Best Western Plus stands out for its breakfast offerings, which have garnered a wide range of feedback. Most guests praise the breakfast for its variety and quality with options such as porridge, scrambled eggs, omelettes, sausages, vegetable platters and cottage cheese. Pastries and desserts also receive positive mentions. The breakfast buffet includes not only the typical morning fare but also local dishes, making it a good value for money.
Guests frequently highlight the plentiful and hearty nature of the breakfast with many noting the diverse selection that caters to various tastes. Both warm and cold dishes are available and there is a good mix of savory and sweet options, including delicious pastries and even meat pies. The buffet also features baked goods, yogurt, coffee, tea and a variety of sweets, ensuring something for everyone.
However, some reviews point out that the breakfast, while generally good, could benefit from more variety. Instances of repetitive and limited selections, especially concerning pastries, were mentioned. Others noted that items like pancakes were sometimes served cold and dry. Some guests found the breakfast to be quite basic with a need for improvement in terms of freshness and assortment.
Despite these occasional criticisms, the breakfast at Best Western Plus Astana is often highlighted as a positive aspect of the hotel stay. The friendly staff and cleanliness of the breakfast area add to the overall pleasant dining experience. For a hotel in this price range and category, breakfast is considered satisfactory by most with several guests calling it the highlight of their stay.
The Best Western Plus Astana Hotel offers a mixed dining experience that has garnered varied feedback from its guests. Highlighting the positive, visitors have praised the delectable dishes served at the hotel’s restaurant and bar, emphasizing the excellent service and delicious meals, including some local specialties. The hotel restaurant, located on the first floor and operating until midnight, provides a good menu and has been noted for delivering quality food. Room service options are available and appreciated by guests who prefer dining in.
However, some limitations exist. Despite the tasty offerings, several reviews point out a lack of variety, particularly in dinner options and the absence of certain items like desserts. The removal of Indian dishes from the menu has been noted by guests and there are mentions of limited choices with sandwiches often being the only option.
For those seeking more dining variety, there are numerous good dining options and cafes nearby that are popular among guests, ensuring that delicious snacks and decent breakfasts are easily accessible within walking distance of the hotel. While local restaurants close to the hotel are a strong alternative, the on-site options could benefit from more diversity and choices, particularly concerning the dinner menu.
Best Western Plus Astana Hotel offers a variety of rooms that, while mostly praised for their spaciousness and comfort, do present some inconsistencies. Rooms, even the smaller options, generally have sufficient space. The more premium categories are particularly noted for their large and comfortable layouts. Guests routinely mention comfortable beds and the presence of necessary amenities such as tea facilities, sufficient curtains and quality appliances.
Cleanliness is highlighted positively in many reviews although there are occasional lapses with some rooms needing more thorough housekeeping. The rooms themselves, while clean and cozy, can sometimes seem a bit tired or in need of cosmetic repairs. Issues such as peeling wallpaper, outdated renovations and occasional problems with fixtures like locks and televisions have been pointed out by guests. Despite these drawbacks, daily housekeeping helps maintain a generally clean atmosphere.
Noise levels can vary significantly depending on room placement with street-facing rooms being noisier compared to quieter courtyard-facing ones. Temperature control appears to be another noted issue with some rooms described as too warm or overheated, particularly in winter, while occasional complaints about insufficient air conditioning and room stuffiness were also mentioned.
Many guests appreciated the large bathrooms and good plumbing, though some baths need a bit of renovation. The sound insulation varied, providing a mostly quiet environment despite the central location of the hotel.
Overall, while the room conditions are mostly adequate with comfortable fixtures and sufficient space, there are notable areas where improvement could enhance the guest experience significantly.
At the Best Western Plus Astana Hotel, guests frequently highlight the comfort of the beds as a key aspect of their stay. The majority of reviews commend the comfortable and spacious nature of the beds with particular praise directed towards the excellent mattresses and pleasant bedding. Many guests found the mattresses to be of high quality, contributing to an overall restful experience.
The bedding, including blankets and duvets, received favorable mentions for adding to the comfort. Cleanliness also seems to be impeccable, further enhancing guest satisfaction. However, the reviews indicate a mixed reception regarding the pillows with some finding them too hard or uncomfortable, akin to rocks, while others found them soft and pleasant.
Despite a few mentions of hard or narrow beds and a need for pillow changes, the general consensus suggests a positive experience, noting the beds as very comfortable, conducive to restful sleep and complemented by good bedding. For most visitors, the comfortable mattresses and clean, cozy sheets stand out as strong points of their stay at this hotel.
The Best Western Plus Astana Hotel generally maintains a high standard of cleanliness with guests frequently praising the sparkling white towels, fresh bedding and neat, cozy rooms. Many reviews highlight the diligent daily cleaning services, impeccable cleanliness and attentive housekeeping. The bathrooms are typically noted as clean and bright and the hotel environment is described as overall very clean, cozy and tastefully done.
However, some guests have reported inconsistencies in cleaning schedules with occasional lapses resulting in unclean rooms or overlooked areas like hallways and specific room details. There were mentions of musty odors, outdated furnishings and some elements needing refurbishment or deep cleaning, particularly in the bathrooms and hallways. These less-than-ideal instances, though present, seem to be exceptions rather than the rule.
While the hotel receives high marks for the cleanliness of the rooms and general areas, there are areas for improvement, such as addressing erratic cleaning schedules, occasional missed spots and the need for periodic deep cleaning. Despite these issues, guests regularly find the hotel environment to be clean, inviting and pleasant.
The staff at Best Western Plus Astana Hotel are a highlight for many guests, often praised for their friendliness, professionalism and responsiveness. The reception team, in particular, is frequently mentioned for their accommodating and cheerful service, although there have been a few remarks about their lack of information and occasional incompetence. Many guests have noted the excellent service from the housekeeping team and the courteous attention from the restaurant staff and bartenders. Specific individuals like the administrator Victor receive special mentions for their exceptional service. Despite a few issues with service delays and cleanliness norms, the overall sentiment towards the staff remains positive with comments emphasizing their polite, attentive and helpful nature.
The WiFi at Best Western Plus Astana Hotel receives a mix of reviews, though it leans toward a generally acceptable experience for most guests. Positive feedback highlights that the WiFi is good, stable and offers convenient access at a reasonable cost. Many guests found the internet speed to be sufficient for their needs and appreciated its stability, often noting it contributes well to good working conditions.
However, some reviews indicate inconsistencies. While the WiFi typically works well, a few guests mentioned issues with slow speeds and weak connections, especially when the hotel is fully booked, affecting the reliability of the service. There were also mentions of problems with Wi-Fi settings not being resolved in a timely manner. Guests need to be aware that accessing the WiFi may require agreeing to terms that allow the service provider to collect personal data and potentially send marketing communications.
In summary, the WiFi at Best Western Plus Astana Hotel generally meets the needs of most visitors, though there are occasional hiccups that could impact the browsing experience.
The Best Western Plus Astana Hotel offers gym facilities that many guests found satisfactory, underscored by its convenient availability and comfort. The gym is noted to be in good condition and located on the third floor, providing a well-maintained environment for workouts. However, several visitors found the space to be quite limited, often describing it as tiny or very small. Additionally, there were mentions of issues with the air conditioning not working. To access the gym, guests need to collect a pass from the reception, which some might find to be a minor inconvenience. Despite its size, the gym has been appreciated for meeting basic fitness needs.
Best Western Plus Astana Hotel is highly recommended for business stays in Astana, offering good value for money. Guests appreciated the excellent variety of breakfast dishes, including egg options, cereals, hot dishes, cold cuts, salads and desserts. The staff assistance was commendable, contributing positively to the overall experience. While the breakfast generally received positive feedback, some reviews noted that it was average, featuring options like sausage and cheese.
However, there were several comments highlighting that the hotel's facilities and ambiance might not entirely reflect its 4-star rating. It was mentioned that the hotel could benefit from some cosmetic repairs and updating to meet the expectations typically associated with this star category. Despite these concerns, the general consensus is that the hotel lives up to its price and provides a satisfactory stay for its guests.
The Best Western Plus Astana Hotel receives solid praise from business travelers due to its optimal ratio of price and quality. Visitors greatly appreciate the clean, spacious rooms equipped with desks, making it functional for business purposes. Furthermore, the hotel offers a range of business amenities, ensuring guests find everything they need for a productive stay. For those organizing business meetings or working late, the hotel's bar and restaurant provide a conducive environment for discussions with partners.
The hotel's location is particularly advantageous, situated conveniently in Astana's business center, making it an excellent choice for those with business activities in the area. Guests frequently commend the courteous and helpful staff, who go out of their way to assist, such as providing heaters when needed.
Despite some comments on the hotel showing signs of age and the breakfast area being occasionally disorganized, the overall impression remains positive. It's clear that Best Western Plus Astana Hotel meets the needs of business travelers, offering business-class accommodations, efficient layouts and a comfortable setting for meetings and communication.
Location Show Map
Location
Guests frequently describe the location as perfect, highly convenient and superb for both leisure and business trips. The central setting allows for easy access to transportation stops and ensures that everything, from tourist sites to vital city facilities, is within walking distance. The presence of nearby stores, currency exchange points and dining options enhances the convenience of staying at this hotel.
Moreover, despite its central position, the hotel maintains a quiet ambiance, making it an excellent base for a comfortable and restful stay. The friendly staff and clean, cozy rooms further contribute to the positive guest experience. Overall, the Best Western Plus Astana Hotel's location is a standout feature that has garnered consistent acclaim from its guests.
Breakfast
Guests frequently highlight the plentiful and hearty nature of the breakfast with many noting the diverse selection that caters to various tastes. Both warm and cold dishes are available and there is a good mix of savory and sweet options, including delicious pastries and even meat pies. The buffet also features baked goods, yogurt, coffee, tea and a variety of sweets, ensuring something for everyone.
However, some reviews point out that the breakfast, while generally good, could benefit from more variety. Instances of repetitive and limited selections, especially concerning pastries, were mentioned. Others noted that items like pancakes were sometimes served cold and dry. Some guests found the breakfast to be quite basic with a need for improvement in terms of freshness and assortment.
Despite these occasional criticisms, the breakfast at Best Western Plus Astana is often highlighted as a positive aspect of the hotel stay. The friendly staff and cleanliness of the breakfast area add to the overall pleasant dining experience. For a hotel in this price range and category, breakfast is considered satisfactory by most with several guests calling it the highlight of their stay.
Dinner
However, some limitations exist. Despite the tasty offerings, several reviews point out a lack of variety, particularly in dinner options and the absence of certain items like desserts. The removal of Indian dishes from the menu has been noted by guests and there are mentions of limited choices with sandwiches often being the only option.
For those seeking more dining variety, there are numerous good dining options and cafes nearby that are popular among guests, ensuring that delicious snacks and decent breakfasts are easily accessible within walking distance of the hotel. While local restaurants close to the hotel are a strong alternative, the on-site options could benefit from more diversity and choices, particularly concerning the dinner menu.
Rooms
Cleanliness is highlighted positively in many reviews although there are occasional lapses with some rooms needing more thorough housekeeping. The rooms themselves, while clean and cozy, can sometimes seem a bit tired or in need of cosmetic repairs. Issues such as peeling wallpaper, outdated renovations and occasional problems with fixtures like locks and televisions have been pointed out by guests. Despite these drawbacks, daily housekeeping helps maintain a generally clean atmosphere.
Noise levels can vary significantly depending on room placement with street-facing rooms being noisier compared to quieter courtyard-facing ones. Temperature control appears to be another noted issue with some rooms described as too warm or overheated, particularly in winter, while occasional complaints about insufficient air conditioning and room stuffiness were also mentioned.
Many guests appreciated the large bathrooms and good plumbing, though some baths need a bit of renovation. The sound insulation varied, providing a mostly quiet environment despite the central location of the hotel.
Overall, while the room conditions are mostly adequate with comfortable fixtures and sufficient space, there are notable areas where improvement could enhance the guest experience significantly.
Beds
The bedding, including blankets and duvets, received favorable mentions for adding to the comfort. Cleanliness also seems to be impeccable, further enhancing guest satisfaction. However, the reviews indicate a mixed reception regarding the pillows with some finding them too hard or uncomfortable, akin to rocks, while others found them soft and pleasant.
Despite a few mentions of hard or narrow beds and a need for pillow changes, the general consensus suggests a positive experience, noting the beds as very comfortable, conducive to restful sleep and complemented by good bedding. For most visitors, the comfortable mattresses and clean, cozy sheets stand out as strong points of their stay at this hotel.
Cleanliness
However, some guests have reported inconsistencies in cleaning schedules with occasional lapses resulting in unclean rooms or overlooked areas like hallways and specific room details. There were mentions of musty odors, outdated furnishings and some elements needing refurbishment or deep cleaning, particularly in the bathrooms and hallways. These less-than-ideal instances, though present, seem to be exceptions rather than the rule.
While the hotel receives high marks for the cleanliness of the rooms and general areas, there are areas for improvement, such as addressing erratic cleaning schedules, occasional missed spots and the need for periodic deep cleaning. Despite these issues, guests regularly find the hotel environment to be clean, inviting and pleasant.
Staff
Wi-Fi
However, some reviews indicate inconsistencies. While the WiFi typically works well, a few guests mentioned issues with slow speeds and weak connections, especially when the hotel is fully booked, affecting the reliability of the service. There were also mentions of problems with Wi-Fi settings not being resolved in a timely manner. Guests need to be aware that accessing the WiFi may require agreeing to terms that allow the service provider to collect personal data and potentially send marketing communications.
In summary, the WiFi at Best Western Plus Astana Hotel generally meets the needs of most visitors, though there are occasional hiccups that could impact the browsing experience.
Gym
4 Star
However, there were several comments highlighting that the hotel's facilities and ambiance might not entirely reflect its 4-star rating. It was mentioned that the hotel could benefit from some cosmetic repairs and updating to meet the expectations typically associated with this star category. Despite these concerns, the general consensus is that the hotel lives up to its price and provides a satisfactory stay for its guests.
Business
The hotel's location is particularly advantageous, situated conveniently in Astana's business center, making it an excellent choice for those with business activities in the area. Guests frequently commend the courteous and helpful staff, who go out of their way to assist, such as providing heaters when needed.
Despite some comments on the hotel showing signs of age and the breakfast area being occasionally disorganized, the overall impression remains positive. It's clear that Best Western Plus Astana Hotel meets the needs of business travelers, offering business-class accommodations, efficient layouts and a comfortable setting for meetings and communication.
No, Best Western Plus Astana Hotel doesn't have any pool.
No, a spa isn't available at Best Western Plus Astana Hotel.
No, Best Western Plus Astana Hotel doesn't allow dogs.
No, parking facilities aren't available at Best Western Plus Astana Hotel.
Yes, Best Western Plus Astana Hotel has a gym.
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