Hotel Hanna
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Summary of reviewsHotel Hanna enjoys a prime location along the picturesque Susquehanna River, offering stunning river views and easy access to downtown Harrisburg, Riverfront Park, dining venues and local attractions. Guests appreciate its convenience to Amtrak and major highways, making it an excellent choice for leisure travelers and event attendees. Despite some noise issues from fellow guests, the superb scenery and the walkable distance to various sites stand out as major highlights.
The breakfast experience, however, tends to disappoint many guests. While a few appreciated the availability of free breakfast and enjoyed the waffles, the majority felt the offerings were minimal, lacking in variety, freshness and quality. Several felt the breakfast area was not well-maintained and the service closed too early for some.
Room experiences vary with positive comments noting clean, spacious and comfortable accommodations that met expectations. Some guests enjoyed updated rooms with comfortable beds. However, many guests found the rooms outdated, dark and in need of considerable renovations. Common complaints included mold, unpleasant odors, unclean conditions and broken fixtures, indicating a definite need for improvement in maintenance and housekeeping.
Cleanliness throughout the hotel is a significant concern. Reports of dirty carpets, damp floors, visible mold and even roaches and bedbugs tarnish the reputation. Guests highlighted dated furnishings and unpleasant odors, reinforcing the need for enhanced housekeeping and upkeep standards.
Staff interactions generally receive praise for their friendliness and helpfulness. Many guests found the staff welcoming, attentive and accommodating, particularly the front desk employees. However, there are occasional mentions of unprofessional behavior and communication issues with some staff members, pointing to inconsistent service quality.
The beds receive positive feedback overall for their comfort. Guests often noted that beds and pillows were clean and offered a good sleep experience, although there were occasional issues with stains and bed size.
In summary, Hotel Hanna offers an unbeatable location and reasonable rates, making it a practical choice for budget-conscious travelers. However, to meet higher expectations and align more closely with its advertised rating, significant improvements in breakfast service, room maintenance and overall cleanliness are necessary. Despite these areas needing attention, the friendly staff and comfortable beds contribute positively to the overall guest experience.
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The breakfast experience, however, tends to disappoint many guests. While a few appreciated the availability of free breakfast and enjoyed the waffles, the majority felt the offerings were minimal, lacking in variety, freshness and quality. Several felt the breakfast area was not well-maintained and the service closed too early for some.
Room experiences vary with positive comments noting clean, spacious and comfortable accommodations that met expectations. Some guests enjoyed updated rooms with comfortable beds. However, many guests found the rooms outdated, dark and in need of considerable renovations. Common complaints included mold, unpleasant odors, unclean conditions and broken fixtures, indicating a definite need for improvement in maintenance and housekeeping.
Cleanliness throughout the hotel is a significant concern. Reports of dirty carpets, damp floors, visible mold and even roaches and bedbugs tarnish the reputation. Guests highlighted dated furnishings and unpleasant odors, reinforcing the need for enhanced housekeeping and upkeep standards.
Staff interactions generally receive praise for their friendliness and helpfulness. Many guests found the staff welcoming, attentive and accommodating, particularly the front desk employees. However, there are occasional mentions of unprofessional behavior and communication issues with some staff members, pointing to inconsistent service quality.
The beds receive positive feedback overall for their comfort. Guests often noted that beds and pillows were clean and offered a good sleep experience, although there were occasional issues with stains and bed size.
In summary, Hotel Hanna offers an unbeatable location and reasonable rates, making it a practical choice for budget-conscious travelers. However, to meet higher expectations and align more closely with its advertised rating, significant improvements in breakfast service, room maintenance and overall cleanliness are necessary. Despite these areas needing attention, the friendly staff and comfortable beds contribute positively to the overall guest experience.
Dog Friendly Inn
This hotel is pet-friendly, offering a comfortable and welcoming environment for guests traveling with their dogs, ensuring a pleasant stay.
Inn Taking Steps Towards Sustainability
Business Inn
Accessible Inn
3-Star Inn
Guest Reviews
Situated along the picturesque Susquehanna River, Hotel Hanna boasts an enviable location that repeatedly wows its guests. The hotel's close proximity to riverfront park and downtown Harrisburg makes it an excellent choice for both leisure travelers and those attending events and concerts. Its convenient access to Amtrak and major highways further enhances its appeal. Guests appreciate the beautiful river views and the walkable distance to various venues and local attractions. Despite some noise issues attributed to fellow clientele, the superb scenery, combined with a comfortable bed and easy access to dining, make this hotel a well-regarded option for visitors. Most agree that the geographical location and the convenience it offers are standout features that contribute greatly to their stay.
The breakfast offerings at Hotel Hanna have been met with mixed reviews with many guests expressing dissatisfaction with the limited selection available. Common complaints include a lack of variety, minimal fresh fruit and an absence of healthy options or basic breakfast staples such as bagels, eggs or orange juice. Some felt the continental breakfast provided has deteriorated to a bare minimum, often consisting of only cereal, toast and waffles. Guests have mentioned that the breakfast area can be dirty and that the quality of items like prepackaged sausage sandwiches and frozen bagels left much to be desired. Additionally, the breakfast service was said to close too early for some guests.
Despite these criticisms, a few guests did note that the free breakfast was better than nothing and some enjoyed the waffles. Nevertheless, the general consensus is that the breakfast is minimalist and could benefit significantly from offering more variety and better quality items. In light of the ongoing COVID-19 pandemic, some reviews noted that the grab-and-go breakfast options were understandable but still found them lacking in taste and appeal. Overall, the hotel’s breakfast did not meet the expectations of many guests looking for a more robust morning meal.
While 'Hotel Hanna' comes with a mixed bag of impressions, the guest reviews focus on some notable patterns in their experiences with the rooms. Positive comments highlight that some rooms were clean, spacious and comfortable with guests appreciating rooms that matched their expectations and advertisements. A handful of guests found their rooms updated and satisfactory for their stays with some noting comfortable beds and decent cleanliness.
However, the negative feedback cannot be overlooked. Many guests found the rooms outdated, dark and in need of significant renovations. Issues such as mold in the bathrooms, unpleasant odors and unclean conditions were common complaints. Some rooms were small, run-down and had visible wear and tear, including ripped curtains and broken furniture. Reports of poor maintenance, like non-functioning air conditioning and broken toilets, added to the discomfort. A few guests also encountered cleanliness issues that significantly impacted their experience, such as dirty walls, cigarette smells and even a mouse intrusion.
Overall, while a few guests had comfortable and clean accommodations, a substantial number found the conditions lacking, indicating a need for improvement in upkeep and renovations.
The beds at Hotel Hanna generally receive positive feedback for their comfort. Many guests highlighted that the beds and pillows were comfortable with some even describing them as very comfortable or extremely comfortable. Cleanliness is also noted with several guests mentioning that the beds and blankets were clean and pleasant. However, there are occasional reports of issues such as stains on bedsheets and mattresses, as well as a small size of the beds. Despite these occasional concerns, the overall sentiment points to a good sleep experience with comfortable beds and pillows.
Guest reviews for Hotel Hanna reflect significant concerns about the cleanliness and maintenance of the hotel. Numerous accounts indicate that rooms and common areas often fall short in terms of hygiene with guests reporting dirty carpets, damp floors and various unclean surfaces like tubs, tables and curtains. There were also mentions of more severe cleanliness issues, including visible mold, roaches and even bedbugs.
Many described the interior and furnishings as dated and in need of refurbishment with noticeable wear and tear such as scuffed walls and stained furniture. Additionally, there were reports of unpleasant odors and instances of residual smoke smells in the rooms.
While there were sporadic mentions of clean beds and a few pockets of cleanliness, the overall consensus points to a need for improvement in the hotel's upkeep and housekeeping standards. Guests also noted that common areas could benefit from more frequent and thorough cleaning.
The staff at the Hotel Hanna generally receives positive feedback for their friendliness and welcoming demeanor. Guests often describe the staff as friendly, nice, accommodating and cheerful with phrases like "over-the-top friendly" and "exceptional" frequently mentioned. The morning staff and front desk employees are particularly praised for their attentiveness and competency.
Guests appreciate the polite, caring and helpful nature of the staff with many highlighting their kindness and willingness to assist. Particularly notable are the reception clerks, who are often described as personable, welcoming and patient.
However, there are occasional complaints about some staff members being rude, unprofessional or indifferent. There are also instances where communication barriers were noted due to staff speaking very little English and concerns about the reliability of housekeeping staff.
In summary, the majority of guests have positive interactions with the staff, emphasizing their friendliness and helpfulness, although some inconsistencies in service quality and conduct have been reported.
The Hotel Hanna offers a location that's hard to beat with great proximity to nearby dining options and attractive views. Cleanliness seems to be a highlight with guests noting very clean rooms. The hotel provides reasonable rates and can be considered a good value, making it a practical choice for those seeking economical accommodations. However, while some guests found their stay passable or good, others felt the hotel did not meet the advertised three-star rating, expressing disappointment and indicating it might not be worth the price. Nonetheless, for the budget-conscious traveler looking to fulfill basic lodging needs, this hotel serves its purpose effectively.
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Breakfast
Despite these criticisms, a few guests did note that the free breakfast was better than nothing and some enjoyed the waffles. Nevertheless, the general consensus is that the breakfast is minimalist and could benefit significantly from offering more variety and better quality items. In light of the ongoing COVID-19 pandemic, some reviews noted that the grab-and-go breakfast options were understandable but still found them lacking in taste and appeal. Overall, the hotel’s breakfast did not meet the expectations of many guests looking for a more robust morning meal.
Rooms
However, the negative feedback cannot be overlooked. Many guests found the rooms outdated, dark and in need of significant renovations. Issues such as mold in the bathrooms, unpleasant odors and unclean conditions were common complaints. Some rooms were small, run-down and had visible wear and tear, including ripped curtains and broken furniture. Reports of poor maintenance, like non-functioning air conditioning and broken toilets, added to the discomfort. A few guests also encountered cleanliness issues that significantly impacted their experience, such as dirty walls, cigarette smells and even a mouse intrusion.
Overall, while a few guests had comfortable and clean accommodations, a substantial number found the conditions lacking, indicating a need for improvement in upkeep and renovations.
Beds
Cleanliness
Many described the interior and furnishings as dated and in need of refurbishment with noticeable wear and tear such as scuffed walls and stained furniture. Additionally, there were reports of unpleasant odors and instances of residual smoke smells in the rooms.
While there were sporadic mentions of clean beds and a few pockets of cleanliness, the overall consensus points to a need for improvement in the hotel's upkeep and housekeeping standards. Guests also noted that common areas could benefit from more frequent and thorough cleaning.
Staff
Guests appreciate the polite, caring and helpful nature of the staff with many highlighting their kindness and willingness to assist. Particularly notable are the reception clerks, who are often described as personable, welcoming and patient.
However, there are occasional complaints about some staff members being rude, unprofessional or indifferent. There are also instances where communication barriers were noted due to staff speaking very little English and concerns about the reliability of housekeeping staff.
In summary, the majority of guests have positive interactions with the staff, emphasizing their friendliness and helpfulness, although some inconsistencies in service quality and conduct have been reported.
3 Star
No, Hotel Hanna doesn't have any pool.
No, a spa isn't available at Hotel Hanna.
Yes, Hotel Hanna welcomes dogs.
No, parking facilities aren't available at Hotel Hanna.
No, Hotel Hanna doesn't have a gym.
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