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Summary of reviewsGretna Hall Hotel stands out positively for its excellent location and picturesque setting. Guests frequently praise its convenience near main transport routes such as the M74 and A1, making it an ideal spot for stopovers or quick getaways. The hotel's proximity to Carlisle and iconic Gretna Green, along with its beautiful grounds, is especially appreciated by those attending weddings or exploring local attractions. The tranquil atmosphere and well-maintained gardens complement the historic building, making it a favored choice for visitors.
The breakfast at Gretna Hall Hotel receives overwhelmingly positive feedback for its quality, variety and value. Guests enjoy the extensive buffet that includes both hot and cold options, such as traditional Scottish fare and continental selections. The breakfast is well-presented, frequently replenished and served by friendly, efficient staff, contributing to a delightful dining experience.
Dinner experiences are similarly commendable. The hotel's restaurant offers a variety of well-cooked, delicious meals that are reasonably priced. The bar and restaurant atmosphere is welcoming, enhanced by attentive, professional staff. Although there are occasional remarks about food quality and pricing, the overall dining experience is largely praised.
While many guests find the rooms at Gretna Hall clean, cozy and comfortable, the reviews indicate a divide. Refurbished rooms receive favorable comments for their modern decor and amenities. However, some rooms are noted for being small, outdated and in need of maintenance. Despite these issues, the newer rooms provide a pleasant stay with their updated aesthetics and comfort.
Cleanliness at the hotel receives mixed reviews. While many visitors praise the spotless condition of their rooms and public areas, others find certain rooms and bathrooms poorly maintained. Specific complaints about mold, dirty carpets and inadequate cleaning practices hint at a need for improved standards.
The staff at Gretna Hall Hotel earn high commendations for their friendliness, professionalism and willingness to go above and beyond. Guests frequently highlight the welcoming nature of the team, enhancing their overall stay. Despite occasional mentions of stress or management lapses, the service level is consistently praised.
Wi-Fi connectivity at the hotel is somewhat unreliable with mixed feedback from guests. While some report good signal strength in certain areas, many experience poor or intermittent connections, impacting their stay negatively.
Parking receives generally positive feedback for its ample spaces and convenient availability of EV chargers. However, issues like poor lighting and occasional overspill car parks are noted areas for improvement.
For family-related stays, particularly weddings, Gretna Hall Hotel shines with its family-friendly amenities and beautiful photo spots. Despite minor concerns about noise from children and occasional inconveniences with travel cots, the hotel is well-regarded as a pleasant venue for family gatherings.
The comfort of the beds receives mixed reviews. While some guests appreciate the huge, comfy beds, others criticize old, sagging mattresses and hard pillows. Inconsistencies in bed quality seem to impact the overall experience.
As a three-star accommodation, Gretna Hall Hotel offers a satisfactory stay for those looking for basic and functional amenities. While generally clean and in good condition, the hotel features dated decor and facilities that would benefit from refurbishment. Food prices and breakfast selections are considered limited for its star rating. Overall, the hotel meets the expectations for its price range but doesn't offer exceptional experiences. Show more
Read review summaries for all categories
Categories
Historic Hotel
Located in Gretna Green, this historic hall is intrinsically linked to the area's unique history as a destination forQuick marriages, with a building that reflects this heritage.
Family Friendly Hotel
Located in Gretna Green, offers a historic setting and may have gardens for families to explore. Provides a unique experience for families interested in the local history.
Romantic Hotel
Gretna Hall Hotel is located in Gretna Green, a place famed as a romantic escape and the home of runaway weddings. It's an ideal location for a romantic getaway or to celebrate a special occasion.
Business Hotel
Gretna Hall Hotel provides facilities for hosting events and meetings. The historic setting adds a unique ambiance to business gatherings.
Accessible Hotel
Gretna Hall Hotel provides several accessibility features including accessible parking, ramp access, and step-free entrances. It has lift access to upper floors and offers accessible rooms with features like accessible en-suite bathrooms.
Hotel with EV Charging Stations
This hotel has EV chargers available. There are multiple chargers at Gretna Hall Hotel, making it convenient for EV owners.
4-Star Hotel
This Grade II listed building boasts a fine dining restaurant serving traditional Scottish food. Built in 1710, it has been extended to provide comfortable accommodation.
Room Types
Triple RoomThe spacious triple room provides a tea and coffee maker, a seating area, as well as a private bathroom featuring a walk-in shower and a bath.
Family RoomThe spacious family room features a tea and coffee maker, a seating area, as well as a private bathroom boasting a walk-in shower and a bath.
Double or Twin RoomThe spacious twin/double room features a tea and coffee maker, a seating area, as well as a private bathroom boasting a walk-in shower and a bath. The twin/double room provides a wardrobe, a carpeted floor, heating, as well as a flat-screen TV with cable channels.
Cosy DoubleThe spacious double room provides a tea and coffee maker, a seating area, as well as a private bathroom featuring a walk-in shower and a bath. The unit offers 1 bed.
Deluxe Double RoomThe spacious double room offers a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a walk-in shower and a bath. This double room features a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Guest Reviews
8.0
Very Good
Location
Gretna Hall Hotel boasts a highly praised location, frequently described as excellent and perfect by its guests. Situated conveniently near main transport routes like the M74 and A1, the hotel offers easy access for travelers, making it an ideal spot for a stopover on longer journeys or a quick getaway. The proximity to Carlisle and the renowned Gretna Green, including the Blacksmiths Shop and marriage rooms, adds to its appeal, particularly for those attending weddings or exploring local attractions.
Guests admire the picturesque, rural setting and beautiful grounds, which are noted as perfect for wedding photos and leisurely walks. The location also affords lovely views and a tranquil atmosphere, despite being close to major roads. This combination of accessibility and scenic beauty makes it a favored choice for visitors looking to explore Gretna and its historical sites.
The hotel's setting within well-maintained gardens adds a touch of charm and elegance, complementing the historic and beautiful building itself. Whether for a brief stop on a trip to Scotland or an extended stay to explore the local area, Gretna Hall Hotel’s prime location and attractive surroundings receive consistent commendation from its guests.
Breakfast
The breakfast at Gretna Hall Hotel has garnered overwhelmingly positive feedback from guests. Many reviews praise the breakfast as excellent, superb and fantastic with comments highlighting its quality and great value. Guests appreciated the variety and abundance of options with the buffet style offering both hot and cold selections, including traditional cooked items like haggis, sausages and tattie scones, as well as continental choices.
Reviewers valued the well-stocked and frequently replenished buffet, noting that the food was piping hot, well-presented and fresh. Despite a few mentions of the breakfast being expensive or not included in the room price, many found it worth the extra cost, especially at the reasonable charge of £10. Some did note occasional issues with certain items being overcooked or dried out, but these were minimal compared to the overall satisfaction.
The hotel staff received compliments for being friendly and efficient, contributing to the pleasant breakfast experience. Guests also found the breakfast setting delightful, contributing to the overall charm of their stay at the beautiful and well-located property.
Dinner
Gretna Hall Hotel offers a dining experience that has generally left guests highly impressed. Many reviews commend the meals as delicious, appetising and exceeding expectations. The hotel's restaurant serves excellent dinners with a variety of options that are well-cooked and reasonably priced. The atmosphere in both the bar and restaurant is welcoming, adding to the overall dining experience.
Guests repeatedly highlight the quality and taste of the food, describing it as amazing, superb and top-class. The attentive staff and quick service also enhance the dining experience, making meals not only tasty but also promptly served. The selection of drinks in the bar is noted as good with some mention of reasonable pricing.
However, not all reviews are entirely positive. There are occasional remarks on the food not meeting expectations or being overly expensive. Issues like food being cooked differently than ordered, limited vegan and lactose-intolerant options and high bar prices are also pointed out by some guests.
Despite these few critical notes, the consensus remains that the dinner experience at Gretna Hall Hotel is largely enjoyable with excellent food quality, friendly service and a pleasant dining environment. Whether it's a casual meal in the bar or a delightful dinner in the restaurant, the majority of visitors leave with contented palates and memorable dining experiences.
Rooms
Gretna Hall Hotel provides a mixed experience when it comes to its rooms. Many guests appreciated the rooms as being clean, cozy and comfortable with modern touches, such as recently refurbished decor and spotless bathrooms. The hotel offers well-appointed rooms and thoughtful room service, contributing positively to their stay.
However, the reviews also highlight several recurring issues. A significant number of guests found the rooms to be smaller than expected and the overall decor, especially in some rooms, appeared tired and outdated. Problems such as musty smells, inefficient shower units and noise from nearby roads or the hotel’s internal operations were frequently mentioned. The lack of air conditioning and proper ventilation made some rooms uncomfortably warm, particularly during hot weather.
Despite the complaints about room size and the need for updating, the hotel features rooms that are generally clean and equipped with the necessary amenities. The newer, refurbished rooms seemed to receive better reviews with guests enjoying their modern aesthetics and comfort. For those who were less fortunate and stayed in older sections, the experience included outdated furniture, worn carpets and less appealing bathrooms.
In summary, Gretna Hall Hotel offers a range of room experiences, from beautifully modernized and comfortable spaces to small, tired and worn-out rooms. The hotel appears to be in the process of updating its facilities, so opting for a refurbished room might ensure a more pleasant stay.
Beds
Gretna Hall Hotel offers a mixed experience when it comes to the comfort of their beds, according to guest reviews. Positive feedback highlights the presence of huge, comfy beds, often described as very comfortable, providing guests with a good night's sleep. Many appreciated the clean rooms with comfortable bedding and some room amenities like the dressing gowns in the shape of swans received special mentions for adding a nice touch. However, not all guests shared this sentiment. Several reviews pointed out issues such as mattresses being too soft, old spring mattresses, sagging in the center and beds that were perceived as either too small or generally uncomfortable. The presence of hard pillows also detracted from some guests' experiences. With such varied feedback, improvements in bed quality and consistency could enhance the overall stay at the hotel.
Cleanliness
Gretna Hall Hotel appears to have mixed reviews regarding its cleanliness with a notable divide between very positive experiences and some significant negative concerns. On the positive side, numerous guests have praised the hotel for being spotlessly clean, highlighting clean rooms that are comfortable, well-maintained and modern. The public areas, including the restaurant, have also been described as very clean and well-presented, contributing to an overall pleasant atmosphere. Many guests appreciated clean and tidy bedrooms with some noting the hotel's efforts to be well-equipped for COVID-19 safety measures. Additionally, the attentive and friendly staff often received commendations for ensuring a clean and welcoming environment.
However, there are recurring issues that detract from the hotel's overall cleanliness. Many reviews indicate that certain rooms and bathrooms suffer from poor maintenance and outdated facilities with specific complaints about dirty carpets, mold in bathrooms and stained or worn-out fixtures. Some guests found their rooms were not cleaned properly during their stay with mentions of dust, dirty floors and uncleaned bathrooms. Issues such as mold, mildew and unpleasant odors were noted and there's feedback about the need for better upkeep and more thorough cleaning practices, particularly in the bathrooms.
Overall, while many guests experienced a clean and pleasant stay at Gretna Hall Hotel, the consistent negative feedback regarding certain areas points to a need for improved cleaning standards and maintenance to meet the high standards reflected in some reviews.
Staff
The Gretna Hall Hotel garners high praise for its staff, frequently described as welcoming, friendly, helpful and efficient. Guests consistently highlight the professionalism and attentiveness of the team, particularly those in the reception, bar and restaurant areas. The commendations frequently mention the warm and accommodating nature of the receptionists, who are often cited as going above and beyond to assist with any needs or issues. Visitors appreciate the cheerful demeanor and dedication of the staff, noting that they work hard to ensure a pleasant stay.
The bar and restaurant staff receive special recognition for their friendliness and professional service. Many guests feel the staff's genuine engagement enhances their overall experience. Despite occasional mentions of stress or isolated lapses in management, the overarching consensus is that the team excels in delivering exceptional customer service.
Overall, the hotel’s staff is celebrated for creating a welcoming atmosphere and delivering a high standard of service, making many guests eager to return.
Wi-Fi
Guests have had mixed experiences with the Wi-Fi at Gretna Hall Hotel. On the positive side, some customers have noted that the hotel offers free Wi-Fi with a good signal in certain rooms. However, several guests have encountered significant issues with connectivity. There are multiple mentions of poor or very poor Wi-Fi performance with speeds reportedly less than 4mb, which many found unacceptable. Some reviews indicate that the Wi-Fi was intermittent or difficult to connect to from certain rooms. Additionally, a few visitors remarked on the lack of security through the Wi-Fi portal and several guests were unaware of its availability altogether. Generally, whilst there are some positive mentions, the overall sentiment points to unreliable and inadequate Wi-Fi service.
Parking
Gretna Hall Hotel offers a range of parking options with generally positive feedback from guests. Many visitors appreciated the ample and plentiful parking spaces available, highlighting the ease of finding a spot. The presence of EV chargers was noted as a convenient amenity for those driving electric vehicles. Free onsite parking is a valued feature, making the stay more hassle-free for guests.
However, some reviews pointed out certain drawbacks, such as poor car park lighting and limited parking at times. A few guests mentioned issues with parking being difficult and parking facilities not meeting certain standards. Open drains and the occasional need for overspill car parks were also noted as areas for improvement. Nonetheless, many guests had no reported parking issues and found the parking situation generally good.
Family
Gretna Hall Hotel proves to be a perfect destination for family-related stays, particularly shining as a wedding venue. The hotel boasts a variety of family-friendly amenities, making it highly suited for hosting family functions. Guests frequently note the lovely experience shared with family and friends, enhanced by the amazing staff and fabulous surroundings.
Family gatherings, especially weddings, are well-catered for with good facilities available. A highlight often mentioned is the delightful spots for taking wedding photos. The hotel has a good range to cater to the needs of all family members, including the youngest ones with positive remarks about the provision of babies' necessities.
Despite a few concerns about kids running in the corridors at night and the occasional issue with travel cots, most reviews underscore the hotel's ability to accommodate family togetherness. Having a serene place to sit and chill is appreciated and occasional sightings of local wildlife, like a wee family of deer, add to the charm.
Overall, for those planning a family event or simply looking to enjoy some time together, Gretna Hall Hotel presents itself as a reliable and pleasant option.
3 Star
Gretna Hall Hotel offers a mixed bag of experiences, suited more for those seeking a three-star accommodation rather than aspiring for luxury. While the rooms are generally clean and functional, they feature an old-fashioned decor with noticeable wear and tear. Some rooms particularly need refurbishment, especially the bathrooms. The hotel facilities appear to have not been updated for around two decades and certain amenities like the lift were out of order during some visits.
Although the hotel maintains an overall good condition with well-fitted rooms, the ambience feels dated and could benefit from a significant facelift. The breakfast selections are limited and the quality of the coffee leaves something to be desired. Additionally, the food prices are considered high for its three-star standing.
On a positive note, the hotel experience aligns with what one might expect within its price range. However, it does not offer anything exceptional that differentiates it from similar star-rated hotels. For travelers looking for basic, clean and functional accommodations, Gretna Hall Hotel suffices, but those looking for a more modern or luxury experience might want to explore other options.
Business
Gretna Hall Hotel offers adequate facilities for business travelers, including conference facilities and a business center. Despite a lack of available WiFi which hindered some work, the hotel’s ambiance in a well-kept English park provides a pleasant setting. The reception and hotel staff receive high praise for their exceptional service, contributing positively to the overall experience. The pricing is considered acceptable, making it a feasible option for business trips.
Accessible
Gretna Hall Hotel offers several accessibility features that cater to guests with disabilities. The hotel provides accessible parking and features a convenient location that is easy to find and accessible from main roads. Wheelchair access is available to various parts of the hotel, including the bar area, reception and car park. There are also various wheelchair lifts and a platform lift to facilitate navigation within the premises. Disabled bathrooms and specific accessibility signage further enhance the hotel's amenability toward guests with disabilities.
Guests noted the availability of an accessible lift and EV chargers, ensuring convenience and accessibility during their stay. Moreover, check-in and check-out processes were reported to be accessible, contributing to a smooth experience. The hotel's staff were described as friendly and responsive, adding a positive dimension to the overall accessible environment.
However, some challenges were highlighted, such as the lack of a lift to upper floors and occasional maintenance issues like broken elevators, which could impede ease of access. Certain areas of the hotel, particularly upper floors, are not step-free and accessibility features such as towel rails and hooks in superior but basic and small rooms could be improved. Additionally, some rooms and corridors were described as dark and not equipped with electric points or appropriate storage placements for wheelchair users, impacting overall convenience.
Despite these improvements needed, Gretna Hall Hotel remains a commendable option with essential accessibility facilities and a supportive staff, making it a viable choice for guests with disabilities.
Historic
Gretna Hall Hotel is celebrated for its rich historical significance, drawing admiration for its beautiful, ancient structures. The main building, filled with character and historic decor, offers a beautiful and luxurious ambiance. Guests appreciate its fantastic historic location, nestled in stunning, well-maintained grounds that complement the hotel's beauty.
The hotel building itself is a wonderful testament to history, successfully retaining its historic charm while incorporating tasteful modern restorations. It offers a unique blend of old-world charm and modern comfort, making it a historic landmark that feels both luxurious and comfortable.
Additionally, the property invites guests to explore its rich past through tours of historic wedding rooms, immersing them in the history that permeates every corner. The gardens surrounding the hotel are an added delight, being both traditional and lovely. Overall, guests find Gretna Hall Hotel to be a captivating blend of history, beauty and modern convenience.
No, Gretna Hall Hotel doesn't have any pool.
No, a spa isn't available at Gretna Hall Hotel.
No, Gretna Hall Hotel doesn't allow dogs.
No, parking facilities aren't available at Gretna Hall Hotel.