Moon Palace The Grand Cancun All Inclusive
Cancun
20.98824000,
-86.82924100
,
Carretera Cancun-chetumal Km. 36.5, Riviera Maya, Cancun, Qroo,
(Show on Map)
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsMoon Palace The Grand Cancun All Inclusive is widely celebrated for its serene and picturesque environment that captivates guests with its beautifully maintained grounds and appealing location. Despite the beach lacking the typical blue hues of Cancun, it remains clean, enhancing the overall charm of the setting. The resort excels in providing a diverse dining experience, with exceptional restaurants like the steakhouse and Jade enjoying top commendations. While there may be challenges in securing reservations and occasional slow service, the culinary offerings remain a highlight, satisfying varied palates.
Guest accommodations feature spacious and well-equipped rooms, adding comfort to the stay with modern amenities, though not all rooms offer ocean views. Some visitors encounter issues such as room quality disparities, thin walls, and maintenance concerns, but overall comfort and cleanliness prevail, supported by the property's commendable cleanliness and ambiance. Although isolated reports indicate room and common area cleanliness issues, the standard is generally high, complementing the well-arranged setting.
The staff at Moon Palace is collectively praised for their attentiveness and friendliness, contributing significantly to the guest experience. While some variability in service exists, the commitment to excellence largely enhances visitor satisfaction. Diverse pool facilities cater to families seeking aquatic fun, including a water park and various activities that delight children and parents alike. Despite occasional shortcomings such as limited towel availability, pools and adjacent facilities receive positive remarks.
Families find Moon Palace The Grand Cancun particularly accommodating, with tailored facilities like a comprehensive kids club featuring a water park and daycare services ensuring entertainment for all ages. The resort's family-friendly atmosphere, bolstered by myriad activities and varied dining options, establishes it as an ideal vacation destination for families seeking memorable experiences during their stay.
Categories
Guest accommodations feature spacious and well-equipped rooms, adding comfort to the stay with modern amenities, though not all rooms offer ocean views. Some visitors encounter issues such as room quality disparities, thin walls, and maintenance concerns, but overall comfort and cleanliness prevail, supported by the property's commendable cleanliness and ambiance. Although isolated reports indicate room and common area cleanliness issues, the standard is generally high, complementing the well-arranged setting.
The staff at Moon Palace is collectively praised for their attentiveness and friendliness, contributing significantly to the guest experience. While some variability in service exists, the commitment to excellence largely enhances visitor satisfaction. Diverse pool facilities cater to families seeking aquatic fun, including a water park and various activities that delight children and parents alike. Despite occasional shortcomings such as limited towel availability, pools and adjacent facilities receive positive remarks.
Families find Moon Palace The Grand Cancun particularly accommodating, with tailored facilities like a comprehensive kids club featuring a water park and daycare services ensuring entertainment for all ages. The resort's family-friendly atmosphere, bolstered by myriad activities and varied dining options, establishes it as an ideal vacation destination for families seeking memorable experiences during their stay.
Resort near Golf Courses
As part of the Moon Palace complex, guests at The Grand Cancun have access to the 27-hole Jack Nicklaus Signature golf course. The Stay & Play package provides unlimited golf rounds and includes food and beverages at the golf facilities.
Resort with Spa
Offers extensive spa facilities and services. Guests have access to resort points that can be used for spa treatments.
Family Friendly Resort
This mega-resort offers a wide array of family-friendly amenities, including a water park, wave simulator, teen lounge with video games, arcades, and mini-golf. Families also have access to Moon Palace Cancun and Moon Palace Nizuc, expanding dining and activity options.
Resort for Yoga
This resort offers a strong wellness program including yoga, Pilates, and TRX classes in dedicated fitness studios. It features a large spa and wellness suites, providing extensive facilities for a yoga-focused stay.
Resort with All Inclusive Packages
As part of the larger Moon Palace complex, The Grand offers an elevated all-inclusive experience with luxurious accommodations, gourmet dining, and extensive amenities. Guests can enjoy multiple pools, a water park, and access to other Moon Palace resorts.
5-Star Resort
A luxury all-inclusive resort offering a wide array of amenities, including multiple restaurants, swimming pools, and entertainment options. It provides a comprehensive vacation experience for families and couples.
Resort with Water Park
Features a dedicated water park with high-speed waterslides, a lazy river, a wave pool, and a kids' splash zone, offering a wide range of water activities suitable for all family members. Guests also have access to the amenities at Moon Palace Cancun and Moon Palace Nizuc.
Resort with Pool Lap Lanes
Features a pool that can be used for lap swimming, as well as all-inclusive amenities.
Resort with Pool Water Slide
Offers a family-friendly water park with various water slides, splash areas, and lazy rivers. Provides full bottles of liquor in the rooms for parents, along with 12 dining options and a golf course.
Resort with Swim Up Bar
This mega-resort offers a wide array of activities and caters to families, couples, and groups. It features multiple swim-up bars, including the “Swim up Bar Caribeño” and “Swim up Bar Cusco,” providing different pool vibes from relaxed to more active.
Resort with Children's Pool
This resort offers extensive kids' facilities, including a water park, multiple kids' pools, a kids' club, and a teen lounge. These amenities ensure entertainment for children of all ages, making it a top choice for families.
Resort with Heated Pool
This expansive resort stands out with 14 heated pools out of its 19 total, including heated kids' pool areas. Pools are specifically heated to temperatures between 28° and 30°C during the winter season, offering ample warm water options.
Luxury Resort
Beachfront Resort
What is between the hotel and the beach?
Nothing. The beach is directly accessible from the hotel
Answers last updated by our editors
Resort near The Beach
Resort Taking Steps Towards Sustainability
Resort for Honeymoon
Romantic Resort
Resort with Swimming Pool
Heated Pool Children's Pool Pool Swim Up Bar Pool Water Slide Pool Lap Lanes Water Park Outdoor Pool
Business Resort
Resort with Parking
Accessible Resort
Resort with Gym
Resort with Tennis Courts
Resort with Outdoor Pool
Guest Reviews
Moon Palace The Grand Cancun All Inclusive boasts a generally appealing location with beautiful and clean grounds. Guests can enjoy an extensive variety of dining options, ensuring that palates are well-catered for during their stay. The hotel’s expansive premises provide ample space for leisurely walks, with particular enjoyment noted in morning strolls to the coffee shop. While the hotel's beach may not possess the typical blue hues that Cancun is famous for, it is noted as clean and well maintained, albeit lacking in the clarity found in the hotel zone beaches. Although it's set back from the shoreline, the overall setting of the hotel makes up for this with its serene and picturesque environment.
At Moon Palace The Grand Cancun, guests can expect an exceptional dining experience across its array of restaurants. With a focus on quality, the food consistently receives high praise, offering plenty of variety to cater to diverse tastes. Among the standout options are the steakhouse and Jade restaurants, both recognized as top choices by visitors. Despite the impressive dining offerings, securing reservations can be challenging, often requiring guests to wait in line for an extended period. Some reviews mention slow service during lunch and dinner, likely due to insufficient cooking staff. While the buffet may not meet every expectation, its food remains acceptable to most guests. Overall, the culinary experience at Moon Palace The Grand Cancun remains a highlight of many visits.
Moon Palace The Grand Cancun All Inclusive offers guests an inviting experience with its notably spacious rooms, providing ample space for families and groups. Many visitors highlight the considerable comfort and modern amenities within the rooms, underpinned by cleanliness and a thoughtful layout. Each room is well-equipped, ensuring convenience for guests, with some featuring double beds and ample bathroom facilities. Despite the lack of ocean views, guests often enjoy garden vistas, although some reviews mention disparities in room quality across the property, such as thin walls and occasional maintenance issues like broken lights. Overall, the resort’s rooms offer a satisfactory stay with generous proportions and comfortable accommodations, despite a few inconsistencies.
Moon Palace The Grand Cancun All Inclusive offers a stunning and well-arranged setting that numerous guests praise for its general cleanliness and ambience. The hotel boasts spacious, luxurious accommodations that many find beautifully designed and immaculate. With sprawling grounds hosting various activities, the property itself maintains a commendable standard of cleanliness, adding to its appeal.
However, experiences vary widely as some guests reported issues that detract from the overall experience, such as room cleanliness concerns involving ants and dusty floors. Isolated reports of cockroaches in bathrooms and dirty terraces also indicate areas needing attention. Furthermore, the condition of shared spaces like hallways and elevators occasionally fell short of expectations, with observations of dirty plates and spills left unattended.
While the core setting remains delightful and pristine for many, the inconsistent attention to detail within certain rooms and common areas suggests an opportunity for improvement in maintaining the expected high standards of cleanliness at this premium destination.
The staff at Moon Palace The Grand Cancun All Inclusive generally receives high praise for their dedication and attentiveness, aiming to ensure that guests enjoy a unique experience. Many reviews emphasize the excellent attention and service provided across all areas, with team members consistently displaying a friendly and helpful demeanor. This high standard is complemented by the top-quality restaurants and excellent service, contributing to a memorable stay. However, some reviews noted inconsistencies, with instances of staff appearing overwhelmed with work or displaying varying levels of politeness, from very friendly to less respectful attitudes. Despite these occasional lapses, the overall impression is positive, with the majority of guests appreciating the staff's commitment to excellent service.
Moon Palace The Grand Cancun offers a diverse array of pools catering to families looking for a variety of aquatic fun. With multiple pools available, guests have consistently praised the excellent pool service provided, highlighting the convenience and enjoyment of the experience. Parents and children alike particularly appreciate the water park and activities available for the little ones, matching the expectations of families seeking entertainment for kids. The overall facilities, including the pools and nearby restaurants, receive high marks from visitors, and the attentive staff enhance the overall experience. However, some guests have pointed out occasional issues with limited towel availability and concerns about pool cleanliness. Despite these minor drawbacks, the pool offerings generally contribute to a satisfying stay for those visiting the resort.
Moon Palace The Grand Cancun All Inclusive provides an exceptional experience for families traveling with children. The resort boasts excellent facilities tailored for young guests, including a massive kids club equipped with a waterpark and an impressive playroom that children adore. Families can take advantage of a free daycare service for children over four years, offering a diverse array of activities to keep the little ones entertained. The resort maintains a family-friendly atmosphere, ensuring that there are plenty of activities suitable for all ages, such as the sushi restaurant and circus, which receive high praise. Additionally, Moon Palace excels in offering a variety of dining options, catering to a wide range of tastes. Overall, the substantial facilities and myriad activities make it an ideal destination for families seeking a memorable vacation.
Location Show Map
Location
Dinner
Rooms
Cleanliness
However, experiences vary widely as some guests reported issues that detract from the overall experience, such as room cleanliness concerns involving ants and dusty floors. Isolated reports of cockroaches in bathrooms and dirty terraces also indicate areas needing attention. Furthermore, the condition of shared spaces like hallways and elevators occasionally fell short of expectations, with observations of dirty plates and spills left unattended.
While the core setting remains delightful and pristine for many, the inconsistent attention to detail within certain rooms and common areas suggests an opportunity for improvement in maintaining the expected high standards of cleanliness at this premium destination.
Staff
Pool
Family
Yes, Moon Palace The Grand Cancun All Inclusive has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Pool Lap Lanes, Pool Swim Up Bar, Pool Water Slide, Outdoor Pool, Water Park.
Yes, a spa is available at Moon Palace The Grand Cancun All Inclusive.
No, Moon Palace The Grand Cancun All Inclusive doesn't allow dogs.
Yes, parking facilities are available at Moon Palace The Grand Cancun All Inclusive.
Yes, Moon Palace The Grand Cancun All Inclusive has a gym.
Location Show Map
More Options
