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Summary of reviewsOcean Dream Cancun by GuruHotel stands out primarily for its excellent location in Cancun's lively hotel zone, offering direct beach access and proximity to popular nightclubs such as Coco Bongo and Senor Frogs. The convenience is further enhanced by nearby supermarkets, pharmacies and artisanal markets. The hotel’s spot is ideal for both relaxation and nightlife, complemented by well-maintained pools and beach areas.
The beach is frequently lauded, praised for its beauty, ample seating and numerous amenities, making it a perfect spot for family fun. The pool facilities are equally admired, featuring clean, aesthetically pleasing pools with functional amenities such as a swim-up bar and warm water.
Guest reviews reflect mixed feelings about the accommodations. Many appreciated the spacious rooms with breathtaking ocean views and convenient amenities like air conditioning and kitchen facilities. However, there are recurring complaints about outdated furniture, poor maintenance and cleanliness issues, including musty odors and occasional pests.
The breakfast experiences vary with some guests enjoying the friendly and attentive service and tasty items like fluffy pancakes and chilaquiles verdes. Complaints, however, focus on limited menu options, high prices and inconsistent quality. Dinner at the hotel’s restaurant earns praise for flavorful dishes like ceviche and wedges but faces criticisms for high prices, limited variety and service issues such as slow responses and incorrect orders.
The staff receive contrasting reviews. Many guests describe them as friendly, helpful and attentive, especially praising the housekeeping, pool staff and bartenders like Rocky. Nevertheless, there are significant complaints about unfriendliness, particularly among reception staff and service inefficiencies.
Wi-Fi service exhibits inconsistency; some guests report good connectivity and speed, while others face challenges with weak signals and connectivity problems in certain areas. The parking facilities are well-appreciated for being secure, private and conveniently located, adding to the overall guest convenience.
Ocean Dream Cancun by GuruHotel is well-suited for families, offering enjoyable family-oriented amenities and safe, comfortable accommodations. While certain aspects like unclear family rates and high food costs drew some criticism, the hotel remains praised as a family-friendly destination.
In essence, Ocean Dream Cancun by GuruHotel offers a balanced experience, excelling in location, beach and pool offerings, while rooms, dining and some service aspects show room for improvement. Show more
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Categories
Hotel with Rooms With Jacuzzi / Hot-tub
Beachfront Hotel
Hotel near The Beach
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Infinity Pool Panoramic View Pool Outdoor Pool
Hotel with Parking
4-Star Hotel
Hotel with Infinity Pool
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Room Types
Deluxe Ocean View with KitchenetteBoasting a private balcony with ocean views, this room has two double beds or one king bed and a kitchenette. Guests can make use of a stove-top, a fridge, coffee maker, toaster and a microwave. Bed type requests are subject to availability and cannot be guaranteed.
Standard Room Lagoon View - 1 King BedThis room features one king bed, a balcony with lagoon view and private bathroom with shower.
Penthouse Suite with Ocean View This 2-story suite has a kitchenette with stove-top, fridge, toaster, blender, coffee maker microwave and washer/dryer machine. It has a living room with sofa and a balcony with ocean view, and a full bathroom. The 2nd floor features 2 bedrooms with private balconies one with ocean view and the other with lagoon view and a full bathroom. Please note that for this room type, the bed type is subject to availability and cannot be guaranteed.
Standard Room Lagoon View - 2 Double BedsThis room features two double beds, a balcony, minibar, cable TV and private bathroom with a shower.
One Bedroom Ocean View SuiteThis Suite has one bedroom featuring two double beds, living area with two sofa beds and a kitchenette with stove-top, fridge, toaster, coffee maker, blender and microwave. Private Balcony with Ocean Views.
Junior Suite with Sea ViewThis suite features two double beds, living room area with sofa bed and a kitchenette with stove-top, toaster, coffee maker, blender, microwave and refrigerator. Private Balcony with Ocean Views.
Prime SuiteThis Suite has one bedroom with king bed, another sleeping area with two double beds and sofa bed, living room with sofa bed and a kitchenette with stove-top, toaster, coffee maker, blender, fridge and microwave. Two bathrooms. Private Balcony with Ocean Views.
Junior Suite with Hot TubThis Junior Suite features two double beds, private bathroom sofa bed and a kitchenette with stove-top, toaster, coffee maker, blender, fridge and microwave. Private Balcony with Ocean Views. The room has refreshing cold water in the jacuzzi in a spectacular view facing the sea.
Diamond Suite2-story suite featuring a living room with two sofas, flat screen TV with cable channels, balcony with ocean views, dining area, a kitchenette with stove-top, fridge, toaster, blender, coffee maker, microwave and washer/dryer machine. One full bathroom. The 2nd floor features 2 bedrooms with ocean views and two full bathrooms.
Standard Double RoomThis room features two double beds, a balcony with ocean view, minibar, cable TV and private bathroom with a shower.
Deluxe Suite with Sea ViewThe air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The kitchenette is equipped with kitchenware and a microwave The suite has a minibar, a coffee machine, a wardrobe as well as a balcony with sea views. The unit offers 1 bed.
Deluxe Double Room with BathThe spacious double room features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 1 bed.
Double RoomThe spacious double room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.
Guest Reviews
7.2
Good
Location
Ocean Dream Cancun by GuruHotel has gained recognition for its outstanding location, placing it in the heart of Cancun's vibrant hotel zone. The hotel offers guests easy access to a magnificent beach with breathtaking ocean views, a central spot ideal for both relaxation and nightlife. Guests appreciate being within walking distance of popular clubs like Coco Bongo and Senor Frogs, as well as numerous restaurants, bars and shops. The convenience of nearby supermarkets, pharmacies and artisanal markets adds to the overall appeal.
Transportation is hassle-free, whether for visiting local attractions or catching a bus, enhancing the guest experience. The hotel itself is just steps away from the beach, providing an idyllic setting complemented by well-maintained pools and beach areas. The availability of parking further adds to the convenience for those who drive.
Surrounded by Cancun's trendiest spots, Ocean Dream Cancun by GuruHotel not only offers prime geographical placement but also the comfort and great facilities that guests seek. From the unbeatable sea views to the readily accessible nightlife, the location of this hotel stands out as one of its most praised features.
Breakfast
Ocean Dream Cancun by GuruHotel offers a mixed experience when it comes to breakfast. Guests praise the attentive staff, highlighting employees like Carlos for their friendliness and excellent service. The breakfast itself receives positive remarks with specific mentions of good breakfast items such as fluffy pancakes and delicious chilaquiles verdes. However, there are concerns regarding the limited menu options and the high prices for breakfast and bar items. Some guests felt that breakfast should be included in their stay or were disappointed with the lack of information on breakfast options and opening hours. Others had issues with the quality of some breakfast items, such as off-tasting fruit. Overall, while the à la carte breakfast is described as good by some, others feel it could be improved with more variety and better pricing.
Dinner
The dinner experience at Ocean Dream Cancun by GuruHotel presents a mixed bag of impressions. Most notably, the food served at the restaurant has garnered positive remarks for its taste and value with specific dishes like ceviche and wedges highlighted as delicious. Visitors found the food to be both good and convenient, though there were consistent mentions of high prices, particularly for dinner and bar products. Some guests also praised the affordability of certain menu items like kalamari and tacos.
However, many reviews pointed out significant drawbacks. Complaints frequently cited the limited variety and lack of healthy options on the dinner menu. The food quality was described by some as basic and bland, failing to justify the expense. Additionally, service issues were a recurring theme with several patrons noting slow service, incorrect orders and unpolite staff.
Other concerns included the early closure of the restaurant at 6 pm, cold air conditioning affecting meal temperature and generally insufficient kitchenware. While some found the food excellent and satisfying, others were left underwhelmed by the overall dining experience. The mixed reviews suggest that while there are commendable aspects to the food at Ocean Dream Cancun, there are notable areas in need of improvement.
Rooms
'Ocean Dream Cancun by GuruHotel' offers an array of mixed experiences when it comes to their rooms. On the positive side, the rooms are noted for their spaciousness and comfort, providing ample room for guests to relax. Many visitors appreciated the breathtaking ocean views and found the location to be quite convenient, close to clubs, stores and food options. Cleanliness in some rooms has been commended and certain amenities such as air conditioning, kitchen facilities and comfortable beds contribute to a pleasant stay. The pool area is also highlighted as beautiful and enjoyable.
However, the hotel faces significant criticisms regarding the upkeep and condition of the rooms. Many guests found the furniture to be outdated, broken or in poor condition. Bathrooms, in particular, were often described as inadequate with issues such as low water pressure, cold showers and unpleasant smells being common complaints. Some guests experienced maintenance problems, including broken locks, non-functional air conditioning and electrical issues. The rooms were also sometimes reported to be dirty upon arrival with instances of cockroaches and strong musty odors further detracting from the experience.
Overall, while the hotel benefits from a prime location and has the potential to offer a comfortable stay, many rooms evidently require significant updates and better maintenance to meet guest expectations fully.
Beds
At Ocean Dream Cancun by GuruHotel, feedback on the beds is mixed with notable variances in guest experiences. Many guests praised the beds for being comfortable and the bedding and pillows as very comfortable. In particular, the large and comfy beds were appreciated in some rooms, leading to a satisfactory sleep experience. However, others highlighted a need for improvements; some beds were described as hard and uncomfortable with some even noted as the hardest beds guests had ever slept on. Issues with bed hygiene were also mentioned, including beds being dirty and sheets that were old, ripped or stained.
Several reviews pointed to the small size of the double beds, which some found inadequate for two adults. The comfort of the pillows also received criticism, often being too hard, too fluffy or too stiff for many guests' preferences, impacting the overall sleep quality. Sofa beds and extra beds were generally reviewed unfavorably, often described as uncomfortable or poorly designed.
Overall, while some guests found the bedding comfortable and conducive to a good night's sleep, there's a clear need for consistent upgrades and attention to the bedding facilities to meet a wider range of preferences and ensure a comfortable stay for all visitors.
Cleanliness
Ocean Dream Cancun by GuruHotel has garnered varied feedback regarding its cleanliness. On the positive side, many guests have reported that rooms, upon arrival, were clean and the general cleanliness of bathrooms, beds and towels met expectations. The housekeeping staff received compliments for their effort in maintaining a clean environment and amenities like the pool were often noted as clean with some praising the hotel for its clean and organized nature.
However, several reviews highlighted persistent issues with cleanliness and maintenance. There are multiple mentions of dust, dirt under the beds and general poor upkeep of the facilities. Guests frequently reported outdated and worn-out furniture, dirty floors and unclean showers. Specific issues like foul odors, cockroaches and a lack of thorough cleaning also marred the experience for some. Additionally, there were complaints about the cleanliness of common areas, including elevators and pools.
While the hotel's location and initial room cleanliness are appreciated, there is a clear need for significant improvements in maintaining cleanliness and addressing maintenance concerns consistently throughout the property.
Staff
The reviews of the staff at 'Ocean Dream Cancun by GuruHotel' reveal a diverse range of experiences. Positively, many guests found the staff to be very friendly, attentive and helpful. Kindness and welcoming attitudes were noted, particularly from waiters, bellboys and housekeeping staff. Some exceptional mentions included hardworking pool staff and bartenders like Rocky, who went above and beyond.
However, there were notable complaints about unfriendliness and rudeness from various team members, especially at reception. Several reviews indicated a lack of cooperation and helpfulness with some staff being described as strict, unwelcoming and even arrogant. Issues with customer service were highlighted, such as slow responses, unfulfilled service requests and some front desk staff speaking limited English.
In essence, while a significant portion of the hotel staff earns praise for their courteous and helpful demeanor, there are consistent reports of negative interactions, suggesting that the overall experience may depend greatly on which staff members are encountered during the stay.
Wi-Fi
While Ocean Dream Cancun by GuruHotel has received mixed reviews regarding its Wi-Fi, most guests appreciate its general availability throughout the hotel, including beach areas. Guests have mentioned having no complaints and noted good to dependable connections at times. A few highlighted positives include comments about fast connections and overall good Wi-Fi service.
However, some reviews also mention issues with the Wi-Fi, such as spotty or weak signal, average speeds and trouble connecting in certain rooms. Instances of poor quality, slow speeds and connectivity problems were also reported. Some guests faced challenges with Wi-Fi dropping out, slower video streaming resolutions and in some cases, no connection at all.
Overall, while the hotel provides Wi-Fi access in most areas, the service’s performance may vary, ranging from excellent connectivity to significant issues depending on location and time.
Pool
Ocean Dream Cancun by GuruHotel boasts a variety of pool options that generally receive high praise from guests. The hotel features two swimming pools that are frequently described as beautiful, magnificent and amazing, offering stunning views of the sea and providing perfect beach access. Many guests appreciate the clean, well-maintained pool areas with ample seating and loungers, making it a comfortable and relaxing environment.
The pools are not only aesthetically pleasing but also functional with amenities such as a swim-up bar and warm, heated water, contributing to an enjoyable swimming experience. Some visitors highlight the beautiful infinity pools and the vibrant poolside atmosphere, complete with good music and friendly service.
However, opinions on cleanliness are mixed with a few guests reporting experiences with dirty pool water and poorly maintained areas. Despite these occasional issues, many guests find the poolside environment ideal for relaxation and family time, making it a highlight of their stay at Ocean Dream Cancun.
Overall, the pool facilities at this hotel offer a pleasant experience for most visitors, blending a picturesque setting with practical features and friendly ambiance.
Beach
The beach near Ocean Dream Cancun by GuruHotel stands out as one of the main highlights according to guest reviews. The beachfront location is highly praised for its beauty, accessibility and amenities. Guests frequently describe the beach as great, amazing, beautiful and incredible, often highlighting the clean sand and calm sea. The beach area is large enough to accommodate visitors comfortably, offering plenty of seating with sun loungers and umbrellas provided for guests.
Quick and easy access to the beach is a significant perk, making it convenient for guests to enjoy a relaxing beach day with minimal effort. The beachfront property also features amenities like hammocks, a beach gym and an integrated bar, enhancing the overall beach experience. Additionally, the beach club is considered a cool spot with some guests noting it as one of the best in Cancun.
The beach views from the hotel’s rooms add to the allure and many reviewers appreciate the seamless transition from their accommodations to the beachfront. The beach is often described as a dream and a perfect spot for family fun, beach volleyball and other activities. Despite occasional mentions of maintenance issues or nearby club noise, the overwhelming sentiment is that the beach associated with Ocean Dream Cancun provides a picturesque and pleasant experience for all visitors.
Parking
Guests of Ocean Dream Cancun by GuruHotel have highlighted several aspects of the hotel's parking facilities in their reviews. Many appreciated the convenient and easily accessible parking lot right outside the hotel. The parking was often praised for its private and guarded nature, providing a sense of security to travelers. Free parking was noted as a valuable perk with some mentioning free valet service offered by the reception.
Several guests found the parking situation good with ample spaces available and appreciated that it was secure and well-guarded. The parking was also described as cost-effective, adding to the overall convenience. However, there were a few mentions of rooms overlooking the parking lot and some pointed out that the path to the elevator wasn't roofed. Despite these minor issues, overall feedback indicated a satisfactory parking experience with many options available for guests and a strong focus on security. The handy location of a big store just a ten-minute walk away was an added convenience for visitors.
Family
Ocean Dream Cancun by GuruHotel presents itself as an appealing destination for families, featuring numerous amenities that cater especially well to younger guests. The hotel offers large, comfortable pools that children find enjoyable, contributing to a pleasant family experience. Many families had an enjoyable stay with the kids especially loving the activities available. The spacious rooms comfortably accommodate families, supporting a convenient and friendly atmosphere.
The staff are noted for their helpfulness, ensuring families feel welcome and supported throughout their stay. Security measures like controlled access provide parents with peace of mind, fostering a safe environment. Various reviews highlight the hotel’s suitability for family vacations with many guests emphasizing the fun experiences they had both by the pool and at the beach.
However, some feedback mentions areas needing improvement, such as unclear family rates and high food costs, which might lead families to explore dining options elsewhere. Overall, despite a few drawbacks, Ocean Dream Cancun by GuruHotel generally receives praise as a family-friendly destination where kids can enjoy a variety of activities.
Nightlife
Ocean Dream Cancun by GuruHotel boasts an unbeatable location for those eager to immerse themselves in Cancun's vibrant nightlife. Perfectly positioned within walking distance of renowned clubs like Coco Bongo, Mandala, La Vaquita and Señor Frogs, this hotel ensures guests are just steps away from exhilarating evening entertainment. The proximity to bars, restaurants and nightlife spots makes it an ideal choice for night owls looking to experience the local scene.
Guests consistently highlight the excellent location in the heart of the nightlife district with easy access to some of the best party venues in Cancun. The area around the hotel is bustling with activity, making it a convenient base for late-night drinks and clubbing. With everything from dining to dancing just a short walk away, guests report that the hotel is well-suited for those who want to be in the midst of the action.
However, it's worth noting that the vibrant nightlife comes with its share of noise. Some guests mention the loud music from nearby clubs can be heard from their rooms, which might be a consideration for light sleepers or those looking for a quieter retreat. Despite this, many find the lively atmosphere and the bustling energy of the nearby entertainment to be a significant draw, emphasizing the hotel's appeal for those seeking fun and adventure after dark.
In summary, Ocean Dream Cancun by GuruHotel is a top pick for party enthusiasts looking to stay close to Cancun's dynamic nightlife scene, offering convenience and excitement just outside their doorstep.
4 Star
Ocean Dream Cancun by GuruHotel holds a contentious four-star rating with varying opinions from guests. Many reviews question the legitimacy of this rating, suggesting that the hotel embodies a quality more akin to a three-star establishment. Despite the criticisms, some guests affirm that their stay matched the expectations of a four-star level.
The hotel property itself and the pricing strategies receive positive remarks, lending support to its four-star claims. However, there are recurrent mentions of the need for maintenance, particularly in the rooms and bathrooms, indicating a gap in the upkeep expected from a hotel of this category. Cleanliness and detailed attention also emerge as areas needing improvement to genuinely fulfill the four-star promise.
In summary, Ocean Dream Cancun by GuruHotel delivers a mixed experience that hovers between three and four stars. While some aspects of the stay can be seen as decent for the four-star category, significant areas require enhancement to fully meet and justify its advertised rating.
Rooms with Jacuzzi / Hot-Tub
Guests have shared mixed experiences regarding the jacuzzi and hot tub at Ocean Dream Cancun by GuruHotel. Positive comments highlight that the jacuzzi and hot tub, along with the pool, offer a fantastic relaxation area, making it a pleasant spot for unwinding. However, several guests noted that the equipment appears old and outdated with some mentioning specific issues such as the jacuzzi not working, errors with the hot tub and instances of flooding. Additionally, cleanliness concerns were raised with one review pointing out that the tub was dirty. Despite these drawbacks, when functional, the jacuzzi and hot tub contribute significantly to the overall relaxation and enjoyment of the stay.
Infinity Pool
The infinity pool at Ocean Dream Cancun by GuruHotel has received numerous positive comments from guests. Descriptions highlight its beauty and cleanliness with many appreciating the stunning views it offers. Visitors enjoy the option of having an infinity pool, describing it as a lovely feature and a nice place to swim. The hotel's arrangement of having two pools, including a smaller infinity pool, adds to the appeal. Guests noted that the pool design on the edge of the building creates a seamless connection with the sea, enhancing the overall experience. While one comment mentioned that the infinity pool was not entirely full at times, detracting slightly from its appearance, the general consensus portrays the infinity pool as a pleasant and inviting space.
Outdoor Pool
The outdoor pool area at Ocean Dream Cancun by GuruHotel receives overwhelmingly positive feedback from guests. The hotel features two clean and safe outdoor pools, including stunning infinity pools with beautiful sea views. The pool area is well-maintained with easy and clean access and provides a pleasant and relaxing outdoor vibe. Poolside towels are available, enhancing the convenience for visitors. The pools are large and offer a great place for swimming and lounging with the added benefit of being oceanfront. Overall, the combination of great pools and the excellent beach access makes for an enjoyable vacation experience.
Honeymoon
Ocean Dream Cancun by GuruHotel offers a romantic beachfront location that is highly recommended for honeymooners and couples. Guests frequently mention that the hotel exudes a honeymoon charm, making it a great option for those celebrating anniversaries or newlywed vacations. The honeymoon suite, in particular, receives positive remarks and is deemed worth it by those who have stayed there.
The hotel is conveniently located within walking distance from the nightlife area, adding to its appeal for couples looking to explore the surroundings. Despite these positives, some reviews indicate that the rooms are worn and rundown and not well-maintained, suggesting there may be issues with upkeep.
Overall, the hotel is considered a suitable choice for honeymooners looking for a romantic setting, though potential guests should be mindful of the maintenance concerns raised by several reviewers.
Romantic
Ocean Dream Cancun by GuruHotel is the ideal retreat for couples seeking romance. The hotel offers stunning ocean views and a romantic setup that enhances every corner, from the balconies to the beachfront dining areas. Quiet and private spots within the hotel provide superb settings for romance, making it perfect for honeymooners or couples on vacation. The romantic atmosphere extends throughout the hotel with a special mention of the morning views that add a touch of magic to each stay. Overall, Ocean Dream Cancun by GuruHotel encapsulates the essence of a romantic getaway, providing the perfect ambiance to forget the world and indulge in love.
Beachfront
Ocean Dream Cancun by GuruHotel offers a fantastic beachfront location that guests consistently praise. Perched directly on the beach, the hotel provides stunning ocean views and easy access to the crystal-clear waters, perfect for swimming. The beachfront accommodations often feature balconies, allowing guests to fully immerse themselves in the coastal experience.
The private and separate beachfront areas ensure a sense of exclusivity and the hotel's ownership of the beach area underscores its prime positioning. Despite occasional rain, visitors find the beachfront setting worthwhile, appreciating the direct access to the beach and the pool area that faces the sea. Overall, the combination of an ideal beachfront location and excellent swimming conditions makes this hotel a top choice for beach lovers.
Yes, Ocean Dream Cancun by GuruHotel has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at Ocean Dream Cancun by GuruHotel.
No, Ocean Dream Cancun by GuruHotel doesn't allow dogs.
Yes, parking facilities are available at Ocean Dream Cancun by GuruHotel.
No, Ocean Dream Cancun by GuruHotel doesn't have a gym.