Rushmore Express & Suites

Keystone 43.88714300, -103.42439500 , 320 Cemetery Road (Show on Map)
8.1
Very Good


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Summary of reviewsRushmore Express & Suites, located in Keystone, offers a prime spot for visitors eager to explore Mount Rushmore and other nearby attractions. Its central location provides convenient access to shops, eateries and local activities, making it an ideal base for tourists. The proximity to Mount Rushmore, Crazy Horse Memorial, Custer State Park and the Badlands adds to its appeal, especially for those seeking a peaceful retreat after a day of sightseeing. Visitors appreciate the serene environment and the well-kept hotel grounds.

The breakfast experience at Rushmore Express & Suites has received mixed reviews. While some guests commend the diverse options and the friendly breakfast staff, others believe there is room for improvement in variety, quality and overall presentation. Issues such as a lack of fresh fruit, cold food and crowded areas are frequently noted, suggesting that enhancements in the breakfast offerings could significantly improve guest satisfaction.

The hotel’s rooms are frequently highlighted for their spaciousness, comfort and cleanliness. Guests appreciate the large suites, often featuring multiple TVs, kitchenettes and separate living areas, which are ideal for families. The comfort and homeliness of the rooms, along with basic amenities like microwaves and fridges, are well-regarded, although some rooms have been noted for having outdated decor and occasional maintenance issues.

Rushmore Express & Suites receives mixed feedback regarding cleanliness. Many guests find the hotel and rooms to be clean, comfortable and well-maintained, creating a pleasant environment. However, some reviews point out specific areas needing attention, such as dusty furniture, outdated linens and carpets in need of replacement or thorough cleaning.

The staff at Rushmore Express & Suites is consistently praised for their friendliness and accommodating nature. Reviews frequently highlight the team’s dedication to hospitality with the front desk and breakfast staff receiving particular commendations. Although there are occasional mentions of less positive interactions, the overall consensus is that the staff is attentive and professional, enhancing the guest experience.

Wi-Fi at the hotel appears to be a notable area for improvement with many guests encountering issues such as weak signals and slow speeds. Better internet reliability and speed are recurrent suggestions for enhancing guest satisfaction.

The spa facilities also elicit mixed reactions. Some guests appreciate the relaxing spa tub, while others report frequent unavailability and maintenance issues. Cleanliness and functionality of the spa are areas that could benefit from attention.

The gym is described as adequate by some guests with requests for better equipment and improved lighting. The operational hours and accessibility also receive mixed feedback, suggesting that enhancements could provide a better fitness experience.

Pool amenities at the hotel are well-received by many families with guests enjoying the variety of options like the indoor heated pool, whirlpool and sauna. However, cleanliness and operational challenges, such as cloudy water, strong chlorine odors and occasional closures, are issues that need addressing.

Parking at Rushmore Express & Suites is often reported as a challenge, especially during busy periods. Although free parking is a perk, the limited availability and tight conditions can be stressful. Nonetheless, the hotel management's assistance with parking issues is a helpful aspect.

Families find Rushmore Express & Suites particularly accommodating with spacious family suites and a family-friendly atmosphere. Proximity to attractions and engaging activities for children make it a favored choice for family vacations.

The beds at Rushmore Express & Suites receive mixed reviews with many guests finding them comfortable and sizable. These positive aspects contribute to a restful stay despite occasional criticisms.

Overall, Rushmore Express & Suites is appreciated for its strategic location, spacious and comfortable rooms, friendly staff and suitability for family vacations. While improvements in breakfast, cleanliness, Wi-Fi, spa, gym amenities and parking could enhance the experience, the hotel remains a favored choice for those exploring the Black Hills area.
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Categories
Family Friendly Hotel
This hotel features affordable, large family suites with log furniture. It offers a free continental breakfast, an indoor pool, a whirlpool, and an exercise room. Suites with fireplaces and jacuzzi are available.

Hotel for Honeymoon

Hotel with Swimming Pool

  Heated Pool    Indoor Pool  


Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

3-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types
Guest Reviews
8.1
Very Good
Location
Nestled in an ideal spot, Rushmore Express & Suites stands out as a highly favored accommodation for those eager to explore the renowned Mount Rushmore and its surrounding attractions. The hotel boasts a prime central location in Keystone, granting guests convenient access to a variety of shops, eateries and local activities. Just a short five-minute drive from Mount Rushmore, it's perfectly positioned for those memorable visits to the national monument.

The location's convenience extends beyond Rushmore, making it an excellent base for exploring Crazy Horse Memorial, Custer State Park and even the Badlands. The hotel's guests often highlight its proximity to downtown Keystone, where numerous shops and restaurants are within walking distance, enhancing both the convenience and appeal of the stay.

Travelers appreciate the peace and quiet of the hotel despite its central location, offering a serene retreat after a day of sightseeing. Moreover, the hotel's proximity to key destinations such as Bear Country USA and various hiking trails makes it an attractive option for adventurers. The surrounding natural beauty and well-kept facilities further add to the charm, making Rushmore Express & Suites an excellent choice for an unforgettable stay in the heart of the Black Hills.

Breakfast
Breakfast at Rushmore Express & Suites evokes mixed feelings among guests. On the positive side, many appreciated the diverse options available with terms like "good buffet breakfast" and "excellent buffet breakfast" frequently mentioned. Guests also lauded the friendliness and good service of the breakfast staff, which added to the overall positive experience for some.

However, there were recurring criticisms regarding the limited selection and quality of the breakfast. Many found the options to be minimal with frequent mentions of a lack of variety and fresh fruit. Items such as scrambled eggs and biscuits and gravy received some praise, but the overall perception was that more could be done to enhance the breakfast offerings. Descriptions like "breakfast was just fair" and "okay but not great" were common, indicating that while it wasn't terrible, it didn't quite meet expectations either.

The quality of the food itself also seemed inconsistent with numerous comments about it being served cold or not hot enough. The use of plastic cutlery and the crowded, chaotic atmosphere further detracted from the experience. A notable number of guests were disappointed, describing the breakfast as "mediocre at best" or "not very appealing."

Despite the inclusion of breakfast being a positive aspect for many, there is a clear consensus that improvement is needed. Suggestions for improvement include offering more bakery items, healthier options and ensuring the food is kept hot. Overall, while some guests were satisfied, the general sentiment indicates that the breakfast at Rushmore Express & Suites has room for enhancement to meet the expectations of all its guests.

Rooms
Rushmore Express & Suites offers an array of room options catering to various needs and preferences. The rooms are consistently praised for their spaciousness with many guests appreciating the ample size that facilitates comfort and relaxation. Suites, in particular, are noted for being extremely roomy, often featuring multiple TVs, a kitchenette and separate living areas, which make them well-suited for families.

Comfort and cleanliness are also recurring highlights with numerous guests remarking on the well-kept and tidy conditions of their rooms. The decor, although outdated in some cases, is generally described as beautiful and homey with updates in certain areas enhancing the overall aesthetic. High points include rooms with large bathrooms, granite fixtures and even fireplaces in some suites.

Location-wise, the convenience of being near Mount Rushmore is a significant advantage, making it an ideal spot for tourists. Despite a few critiques regarding musty odors and outdated features in some rooms, the majority of guests seem satisfied with their accommodations, praising the comfortable beds and the quiet, peaceful environment. The presence of basic amenities like microwaves, fridges and pull-out couches adds to the practicality of the rooms.

In summary, Rushmore Express & Suites stands out for its spacious, comfortable and clean rooms with various amenities that cater well to families and travelers seeking both convenience and a touch of homey comfort.

Beds
At Rushmore Express & Suites, guest impressions of the beds have been mixed. Many reviews praise the beds for being comfortable with phrases like very comfortable beds and super comfortable beds prominently mentioned. Some guests highlighted the size and cleanliness of the beds, noting they were big and clean and even big and comfortable. The beds are reputed to offer a good night’s sleep, often described as comfy bed or comfortable pillows.

However, there are significant downsides mentioned in the reviews. Issues such as lumpy or too soft mattresses, flat pillows and poorly fitting sheets were recurrent complaints. Some guests specifically noted that the beds were very uncomfortable with instances of stained sheets and mattresses needing replacement. Additionally, there was mention of pillows that were flat and only had two per bed, which detracted from the overall sleep experience.

Despite the generally positive remarks about comfort and cleanliness, the need for upgrades and better maintenance of bed quality is a recurring theme. The consensus suggests that while many guests enjoy a comfy and restful sleep, improvements could make the stay more consistently pleasant for everyone.

Cleanliness
Guests at Rushmore Express & Suites have shared a range of experiences regarding the hotel’s cleanliness. On the positive side, many reviews highlight rooms as clean, comfortable, spacious and modern. Guests often found rooms to be well-kept and the overall property was frequently described as very clean with clean facilities and friendly staff.

However, some aspects of cleanliness did fall short for certain guests. Common issues included dusty furniture and table tops, dirty carpets and occasionally unclean bathrooms. Some rooms were noted as having detailed maintenance or cleaning required, such as moldy shower curtains or thick layers of dust on baseboards. Outdated and worn amenities like dark, old linens and thin sheets were also a point of concern. The carpeting in particular was frequently mentioned as needing replacement or a thorough cleaning. Additionally, some guests experienced unpleasant smells and issues with room conditions, like dusty headboards or unclean mirrors.

Overall, while many guests found the hotel clean and the staff friendly, there are specific areas where detailed improvements in cleanliness and maintenance could enhance the guest experience.

Staff
Rushmore Express & Suites boasts a remarkable team known for their friendliness, helpfulness and accommodating nature. Guests frequently commend the exceptionally friendly and courteous staff who go above and beyond to ensure a pleasant stay. Many reviews highlight the amazing service, particularly noting the welcoming atmosphere created by the ever-smiling and warm team members.

Guests have praised the front desk staff for being not only knowledgeable about the area but also very responsive to concerns and booking issues. The breakfast staff receives high marks for their friendliness and even the night staff are recognized for their great service and accommodating attitude.

However, there are occasional mentions of less positive interactions with some guests encountering indifferent or unprofessional attitudes, especially during check-out. Despite these few instances, the overwhelming consensus is that the staff is attentive, professional and engaged in providing a wonderful experience.

The management's commitment to prioritizing customer satisfaction is evident, making Rushmore Express & Suites a highly regarded choice for travelers seeking both comfort and exceptional service. The staff's dedication to hospitality clearly enhances the overall guest experience.

Wi-Fi
The Wi-Fi at Rushmore Express & Suites has received mixed reviews. While some guests found it satisfactory, many others encountered significant issues. Reports indicate frequent problems with weak signals, slow speeds and overall poor connectivity. Comments suggest that the Wi-Fi often didn't work correctly or was entirely inaccessible. Multiple reviews point out the need for improvements in the Wi-Fi service to meet guest expectations. Despite a few mentions of good Wi-Fi, the general consensus highlights an urgent need for better internet reliability and speed.

Spa
Guests had a mixed experience with the spa facilities at Rushmore Express & Suites. While some found the spa tub relaxing and wonderful, there were numerous reports of the hot tub and jacuzzi not being functional during their stays. Several guests noted that the hot tub had been out of service for a prolonged period and a few mentioned issues with broken jets and excessive chlorine, which caused discomfort. Cleanliness was another concern with some guests commenting on dirty spa tubs. Despite these issues, there were positive remarks about the availability of the spa to guests who did use it. Overall, the spa experiences varied significantly.

Gym
The gym at Rushmore Express & Suites receives mixed reviews from guests. Positive feedback highlights the facility as a small but adequate space with some visitors expressing satisfaction and even enthusiasm, calling it a great exercise room and praising its recreational facilities. However, there are recurring issues with the gym's operational hours with several guests noting that it did not open on time or wasn't open properly. Additionally, some guests feel that the gym could benefit from better equipment and improved lighting. There is also a desire among guests for enhanced gym amenities or expansions. Overall, while the fitness center meets basic expectations for some, there is room for improvement in both equipment and accessibility.

Pool
Rushmore Express & Suites offers a variety of pool amenities that have garnered mixed feedback from guests. Visitors appreciate the pool area, often describing it as nice and great with specific highlights including complimentary access to a large indoor pool, a heated pool, a whirlpool room, a sauna and a Jacuzzi room. This wide array of facilities contributes to an enjoyable experience, especially for families with children who find the pool perfect after a long day.

Despite these positive aspects, there are some recurring negative points. Several guests noted that the pool was often cloudy, green and sometimes dirty, pointing to a need for more regular cleaning. The strong chlorine odor was another common complaint with some guests finding the pool over-chlorinated and the pool room uncomfortably hot. Additionally, the pool area is sometimes crowded and there are issues with unsupervised children.

Operational difficulties also impacted some stays with reports of the pool being closed for maintenance or other reasons and limited pool hours. Despite these setbacks, many guests still enjoyed the available amenities, finding the pool and hot tub to be great overall.

Parking
The parking situation at Rushmore Express & Suites appears to be quite challenging for guests with many highlighting the limited availability of spots and the tight, crowded conditions. While the hotel provides free parking and has six different lots, these options seem to fill up quickly, making it difficult for guests to find a spot, especially during busy periods like the Sturgis rally. Larger vehicles, such as trucks and trailers, may struggle more due to the cramped and sometimes chaotic parking conditions.

Although some guests found the parking spacious or adequate, many reported that the parking area was not well ventilated and often overcrowded with tight spots that can make maneuvering difficult. A notable point is that the hotel management appears to assist guests with parking issues, which can be a helpful touch.

Overall, it seems that while free parking is a perk, the hotel could benefit from expanding its parking facilities to better accommodate all vehicles and reduce the stress of finding a spot.

Family
Rushmore Express & Suites is an ideal destination for families, offering a range of accommodations tailored to suit the needs of those traveling with children. From family suites that are spacious and comfortable to a family-friendly atmosphere, guests have praised the hotel for its thoughtful layout and amenities. The suites specifically cater to families, providing plenty of room for everyone to relax and enjoy their stay.

The location is noted as being perfect for family activities with easy access to nearby attractions, making it a great base for exploring the area with kids. Children especially loved the pool and there were various entertaining activities like the tramway bounce to keep them engaged. Breakfast accommodations for kids make mornings hassle-free, adding to the overall convenience.

Guest reviews highlight the hotel's suitability for different family sizes, whether it's a small family or a larger group of five. The combination of a family-friendly environment, spacious suites and proximity to local attractions culminates in a happy holiday experience for both kids and adults alike.

Overall, Rushmore Express & Suites is celebrated for making family vacations enjoyable and stress-free, ensuring memorable stays for all ages.

3 Star
Rushmore Express & Suites is a three-star hotel that caters to category-specific needs, making it suitable for budget-conscious business travelers seeking decent accommodation. While the property does offer a nice change of pace, it falls short in several areas critical to maintaining three-star standards. The furniture and decor throughout the hotel are notably outdated with some reviews mentioning that certain suites did not receive updated furnishings. Cleanliness is another point of concern with multiple reviews indicating that the rooms were not very clean and the overall decor felt old.

Breakfast service also left room for improvement, as guests felt it did not meet expectations. Additionally, the facilities require maintenance work and the hotel generally appears older than anticipated. To elevate the guest experience to match a three-star rating effectively, renovating the property and updating the furniture and decor are essential steps.

In essence, Rushmore Express & Suites offers a basic, no-frills lodging experience, but would benefit significantly from upgrades and better upkeep to fully deliver on its three-star promise.

Heated Pool
The heated pool at Rushmore Express & Suites offers a valuable amenity, especially appreciated on cooler days. Guests have found it a nice addition and available year-round. However, there have been instances where the pool was not particularly clean with some mentioning it appeared cloudy and green. Availability has also been inconsistent with several guests noting the pool was closed or out of order during their stay. Overall, the heated pool, when operational, adds a positive aspect to the hotel experience.

Indoor Pool
The indoor pool at Rushmore Express & Suites is conveniently located on the ground floor, making it easily accessible for all guests. The pool is indoors, providing a year-round retreat regardless of the weather outside. Families particularly enjoy it as it's adequate for kids to have fun. Additionally, there is a spa available alongside the pool, adding to the relaxation options. The pool is heated, ensuring a comfortable swim experience. Occasionally, the pool may be closed due to seasonal reasons, but when open, guests appreciate its cleanliness and the opportunity for a refreshing dip.


Yes, Rushmore Express & Suites has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

No, a spa isn't available at Rushmore Express & Suites.

No, Rushmore Express & Suites doesn't allow dogs.

Yes, parking facilities are available at Rushmore Express & Suites.

Yes, Rushmore Express & Suites has a gym.

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