Dolphin The Eaton KLCC Kuala Lumpur
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Summary of reviewsDolphin The Eaton KLCC Kuala Lumpur enjoys an exceptionally convenient location in the heart of Kuala Lumpur, lauded by many guests for its proximity to major attractions such as Pavilion Mall, Bukit Bintang and the iconic Kuala Lumpur City Centre (KLCC). The nearby Conlay MRT station offers easy accessibility, adding to the strategic nature of its placement. The hotel also features a rooftop infinity pool that provides breathtaking views of the cityscape, including the Petronas Towers, which many found to be a highlight of their stay.
The accommodations are spacious and well-equipped, featuring modern amenities like fully equipped kitchens and washing machines. Many guests praised the cleanliness and comfort of the rooms, which offer stunning views and maintain a peaceful atmosphere. The building itself is well-maintained with clean facilities and the location offers great value for money.
However, the hotel's cleanliness and maintenance standards have faced criticism. Some guests reported issues such as torn wallpaper, dust, mold and instances of finding unclean rooms upon check-in. Maintenance problems extended to the infinity pool, which occasionally had dirty water.
The staff receives mixed reviews. While some guests found them friendly, responsive and helpful, others reported unapproachable and unaccommodating behavior. Communication with staff was noted to be efficient via WhatsApp, but inconsistent behavior and responsiveness were concerns.
Guests also reported significant dissatisfaction with the hotel's WiFi and television services with many noting poor internet connectivity and non-functional TVs. The TV issues included lack of available channels, non-working remotes and limited options for streaming services.
The pool facilities are a major draw with the infinity pool offering a spectacular panoramic view of the city, especially at night. However, some guests noted issues such as cold and occasionally dirty water, as well as overcrowding and stringent pool rules.
Parking facilities received mixed feedback with some guests finding the process smooth and easy, while others faced difficulties navigating and finding available spots. Despite these challenges, free parking for one car is a notable advantage.
Finally, the beds elicited varied responses. Many guests found them to be uncomfortable with issues such as broken bed frames, dirty linens and insufficient bedding for larger groups. However, some guests did find the beds and pillows comfortable and the large, comfy sofa adds a touch of comfort.
In summary, Dolphin The Eaton KLCC Kuala Lumpur offers excellent location and spacious, well-equipped accommodations, but faces challenges in cleanliness, staff consistency and WiFi/TV functionality. The rooftop infinity pool remains a standout feature, providing incredible views that many guests appreciate.
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The accommodations are spacious and well-equipped, featuring modern amenities like fully equipped kitchens and washing machines. Many guests praised the cleanliness and comfort of the rooms, which offer stunning views and maintain a peaceful atmosphere. The building itself is well-maintained with clean facilities and the location offers great value for money.
However, the hotel's cleanliness and maintenance standards have faced criticism. Some guests reported issues such as torn wallpaper, dust, mold and instances of finding unclean rooms upon check-in. Maintenance problems extended to the infinity pool, which occasionally had dirty water.
The staff receives mixed reviews. While some guests found them friendly, responsive and helpful, others reported unapproachable and unaccommodating behavior. Communication with staff was noted to be efficient via WhatsApp, but inconsistent behavior and responsiveness were concerns.
Guests also reported significant dissatisfaction with the hotel's WiFi and television services with many noting poor internet connectivity and non-functional TVs. The TV issues included lack of available channels, non-working remotes and limited options for streaming services.
The pool facilities are a major draw with the infinity pool offering a spectacular panoramic view of the city, especially at night. However, some guests noted issues such as cold and occasionally dirty water, as well as overcrowding and stringent pool rules.
Parking facilities received mixed feedback with some guests finding the process smooth and easy, while others faced difficulties navigating and finding available spots. Despite these challenges, free parking for one car is a notable advantage.
Finally, the beds elicited varied responses. Many guests found them to be uncomfortable with issues such as broken bed frames, dirty linens and insufficient bedding for larger groups. However, some guests did find the beds and pillows comfortable and the large, comfy sofa adds a touch of comfort.
In summary, Dolphin The Eaton KLCC Kuala Lumpur offers excellent location and spacious, well-equipped accommodations, but faces challenges in cleanliness, staff consistency and WiFi/TV functionality. The rooftop infinity pool remains a standout feature, providing incredible views that many guests appreciate.
Hotel with Gym
The hotel has accommodations with an outdoor swimming pool, private parking, and a fitness center. Guests have complimented the staff, the swimming pool, and the gym.
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Hotel with Parking
Small Hotel
Guest Reviews
Dolphin The Eaton KLCC Kuala Lumpur boasts an enviable location that has received high praise from guests. Conveniently situated in the heart of the city, the hotel is within walking distance of major attractions like Pavilion Mall, Bukit Bintang and the iconic Kuala Lumpur City Centre (KLCC). Its proximity to the Conlay MRT station provides easy access to public transportation, making it effortless to explore the city.
Many guests found the location highly strategic and appreciated the ease with which they could navigate to various points of interest. Whether it's a short 15-minute walk to key shopping and entertainment hubs or a quick drive that connects them to most attractions in KLCC, the accessibility is a standout feature.
Apart from the prime location, the hotel's infinity pool and stunning views from the loft added to the overall positive experience. The well-maintained building and clean facilities further complement its central placement, making Dolphin The Eaton KLCC a favored base for exploring Kuala Lumpur. The accommodation offers great value for money for those looking to stay in a vibrant part of the city while enjoying modern amenities.
Dolphin The Eaton KLCC Kuala Lumpur offers spacious accommodations with excellent air conditioning, providing guests with comfort during their stay. Many visitors appreciated the large, well-furnished apartments, noting their cleanliness and modern amenities, including fully equipped kitchens and washing machines. The central location and stunning views, particularly of the Petronas Towers and the cityscape, are highly valued.
The accommodation is generally praised for its cleanliness and comfort with several remarks about the beautiful, peaceful environment and convenient amenities, such as a swimming pool. The majority of the rooms are described as spacious and well-equipped, contributing to a comfortable stay.
However, some guests pointed out issues such as torn wallpaper, dust under the beds and mould on the ceiling. A few reviews mentioned that the furnishings are old and could use an update with dirty bed linens and broken beds being notable concerns. There were also comments about the layout of rooms not being ideal for larger groups and some rooms lacking proper ventilation and closet space.
Despite these issues, most guests seem to enjoy their stay, particularly appreciating the size and comfort of the apartments, the fantastic views and the central location making it easy to explore Kuala Lumpur.
The beds at Dolphin The Eaton KLCC Kuala Lumpur received mixed feedback from guests. Many reviews highlighted several issues with the beds, including broken bed frames, dirty bed linens and uncomfortable mattresses. Some guests noted that the master bed and the extra mattresses, particularly those laid on the floor for teens, were not very accommodating or comfortable. Additionally, the cleanliness of the bedding and the overall state of the rooms were points of concern with some guests noting dirty blankets and untidy bed arrangements.
However, it's worth mentioning that there were positive comments about the bed and pillows being comfortable and the availability of extra bedding. The sofa was praised for being big and comfy, which added a touch of comfort to the stay. Despite the bed-related shortcomings, some guests found solace in the magnificent view from the hotel. Overall, while there were notable issues with the beds and cleanliness, there were still aspects that provided comfort to some guests.
Dolphin The Eaton KLCC Kuala Lumpur has received mixed reviews regarding its cleanliness. The positive feedback highlights that many guests found the place clean, cozy and modern, making it a nice spot for a holiday. Reviewers also praised the residence's overall cleanliness in some instances, stating that the rooms and common areas were well-kept.
However, the hotel faced significant criticism for its cleanliness standards. Several reviews pointed out that rooms were dirty upon check-in and lacked thorough cleaning with issues such as dust in ceiling fans, dirty bathrooms, mold and unclean bed sheets and blankets. Guests mentioned finding trash left by previous occupants and observed a general lack of attention to cleaning details. It was also noted that the infinity pool had dirty water.
Overall, while some guests enjoyed their stay in clean and comfortable rooms, others experienced substantial issues with cleanliness and maintenance, indicating a need for improved housekeeping practices.
At Dolphin The Eaton KLCC Kuala Lumpur, guests have mixed opinions regarding the staff. On the positive side, the staff is often described as friendly, willing to help and responsive. Communication with the hosts is generally speedy, especially via WhatsApp. The security team is noted as diligent and very safe with some security and reception agents regarded as helpful.
However, there are multiple reports of unfriendly and unaccommodating behavior. Some guests found the staff unapproachable and disrespectful, especially upon arrival and mentioned that they failed to take action when issues were raised. Security staff, in particular, received mixed reviews with some being helpful while others were blunt or rude. Additionally, the cleaning and maintenance staff seemed visible, but effectiveness varied. Communication can sometimes be a challenge for those not using WhatsApp.
Despite the hosts' quick response times and clear guidance, the overall guest experience could be significantly improved by addressing the inconsistencies in staff behavior and responsiveness.
Guest reviews of Dolphin The Eaton KLCC Kuala Lumpur highlight significant issues with the hotel's WiFi and television amenities. The WiFi connection is reported as very bad with some guests noting a complete lack of available internet. This connectivity issue also extends to streaming services with many reviews mentioning that Netflix and other channels are not accessible.
Issues with the TV functionality are also common among guest feedback. Many found the TV was only capable of playing YouTube with repeated problems of losing network connection. Several guests pointed out that the TV remote did not have batteries or that the TV simply did not work. The lack of a TV box further complicates the viewing experience and there is a limited supply of adapters available.
Guests have clearly expressed their dissatisfaction with the hotel's internet and TV services, indicating a need for improvement in these areas to enhance the overall guest experience.
Dolphin The Eaton KLCC Kuala Lumpur features an impressive array of pool facilities that have left many guests overwhelmingly positive about their experience. The standout feature is undoubtedly the infinity pool located on the rooftop, which offers mesmerizing views of the Kuala Lumpur cityscape, including iconic landmarks such as the Petronas Towers. Positioned on the 50th and 51st floors, the pool's location provides a breathtaking panorama, making it the perfect spot for capturing stunning photos, particularly at night when the city lights up.
Guests have described the pool as stunning, beautiful and exceeding expectations. The view from the infinity pool is frequently highlighted as one of the best in town, elevating the overall appeal of the facility. The rooftop setting enhances the luxury experience, contributing to a spectacular and unforgettable swim.
However, it is worth noting that some guests have encountered issues such as the pool water being very cold and occasionally unclean with reports of cigarette butts and dirty water. Additionally, the pool can get crowded, making it difficult to enjoy at times. The hotel also enforces strict pool rules which some guests found to be overly rigid. Despite these drawbacks, the unique and magnificent views offered by the pool make it a worthwhile highlight of any stay at Dolphin The Eaton KLCC.
At Dolphin The Eaton KLCC Kuala Lumpur, guests have mixed feedback regarding the parking facilities. Some found parking to be smooth and easy and appreciated the free parking available for one car. However, others encountered problems such as the parking lot being pricey, difficult to navigate or located at a considerable height. A few reviewers noted that parking was the biggest issue during their stay, mentioning poor parking facilities and the occasional lack of available car parks. Despite these issues, free parking is a positive aspect for visitors traveling with a car.
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Location
Many guests found the location highly strategic and appreciated the ease with which they could navigate to various points of interest. Whether it's a short 15-minute walk to key shopping and entertainment hubs or a quick drive that connects them to most attractions in KLCC, the accessibility is a standout feature.
Apart from the prime location, the hotel's infinity pool and stunning views from the loft added to the overall positive experience. The well-maintained building and clean facilities further complement its central placement, making Dolphin The Eaton KLCC a favored base for exploring Kuala Lumpur. The accommodation offers great value for money for those looking to stay in a vibrant part of the city while enjoying modern amenities.
Rooms
The accommodation is generally praised for its cleanliness and comfort with several remarks about the beautiful, peaceful environment and convenient amenities, such as a swimming pool. The majority of the rooms are described as spacious and well-equipped, contributing to a comfortable stay.
However, some guests pointed out issues such as torn wallpaper, dust under the beds and mould on the ceiling. A few reviews mentioned that the furnishings are old and could use an update with dirty bed linens and broken beds being notable concerns. There were also comments about the layout of rooms not being ideal for larger groups and some rooms lacking proper ventilation and closet space.
Despite these issues, most guests seem to enjoy their stay, particularly appreciating the size and comfort of the apartments, the fantastic views and the central location making it easy to explore Kuala Lumpur.
Beds
However, it's worth mentioning that there were positive comments about the bed and pillows being comfortable and the availability of extra bedding. The sofa was praised for being big and comfy, which added a touch of comfort to the stay. Despite the bed-related shortcomings, some guests found solace in the magnificent view from the hotel. Overall, while there were notable issues with the beds and cleanliness, there were still aspects that provided comfort to some guests.
Cleanliness
However, the hotel faced significant criticism for its cleanliness standards. Several reviews pointed out that rooms were dirty upon check-in and lacked thorough cleaning with issues such as dust in ceiling fans, dirty bathrooms, mold and unclean bed sheets and blankets. Guests mentioned finding trash left by previous occupants and observed a general lack of attention to cleaning details. It was also noted that the infinity pool had dirty water.
Overall, while some guests enjoyed their stay in clean and comfortable rooms, others experienced substantial issues with cleanliness and maintenance, indicating a need for improved housekeeping practices.
Staff
However, there are multiple reports of unfriendly and unaccommodating behavior. Some guests found the staff unapproachable and disrespectful, especially upon arrival and mentioned that they failed to take action when issues were raised. Security staff, in particular, received mixed reviews with some being helpful while others were blunt or rude. Additionally, the cleaning and maintenance staff seemed visible, but effectiveness varied. Communication can sometimes be a challenge for those not using WhatsApp.
Despite the hosts' quick response times and clear guidance, the overall guest experience could be significantly improved by addressing the inconsistencies in staff behavior and responsiveness.
Wi-Fi
Issues with the TV functionality are also common among guest feedback. Many found the TV was only capable of playing YouTube with repeated problems of losing network connection. Several guests pointed out that the TV remote did not have batteries or that the TV simply did not work. The lack of a TV box further complicates the viewing experience and there is a limited supply of adapters available.
Guests have clearly expressed their dissatisfaction with the hotel's internet and TV services, indicating a need for improvement in these areas to enhance the overall guest experience.
Pool
Guests have described the pool as stunning, beautiful and exceeding expectations. The view from the infinity pool is frequently highlighted as one of the best in town, elevating the overall appeal of the facility. The rooftop setting enhances the luxury experience, contributing to a spectacular and unforgettable swim.
However, it is worth noting that some guests have encountered issues such as the pool water being very cold and occasionally unclean with reports of cigarette butts and dirty water. Additionally, the pool can get crowded, making it difficult to enjoy at times. The hotel also enforces strict pool rules which some guests found to be overly rigid. Despite these drawbacks, the unique and magnificent views offered by the pool make it a worthwhile highlight of any stay at Dolphin The Eaton KLCC.
Parking
Yes, Dolphin The Eaton KLCC Kuala Lumpur has pool(s) that belong to one or more of the following categories: .
No, a spa isn't available at Dolphin The Eaton KLCC Kuala Lumpur.
No, Dolphin The Eaton KLCC Kuala Lumpur doesn't allow dogs.
Yes, parking facilities are available at Dolphin The Eaton KLCC Kuala Lumpur.
Yes, Dolphin The Eaton KLCC Kuala Lumpur has a gym.
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