The RuMa Hotel and Residences
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Summary of reviewsThe RuMa Hotel and Residences in Kuala Lumpur shines as a top choice for travelers seeking luxury, comfort and exceptional service. Its central location within walking distance to iconic landmarks like the Petronas Twin Towers and major shopping districts, makes it highly convenient for tourists and business travelers alike. Despite the city's bustling nature, the area around the hotel offers a tranquil oasis.
The breakfast experience at The RuMa receives significant praise for its diverse and high-quality offerings, featuring a wide array of both Western and Asian dishes, including vegan options. Though some guests find the breakfast pricey and note limited space leading to occasional wait times, the overall sentiment is positive with guests enjoying the delicious and varied selections. Dinner at the hotel also garners mixed reviews with highlights on the superb meals at the ATAS Restaurant and the cozy atmosphere in the bar and library area. However, some guests note areas for improvement, such as expanding the food variety and reducing preparation times.
The hotel rooms are frequently highlighted for their exceptional quality. Guests describe the accommodations as spacious, clean and beautifully designed with modern and elegant interiors. Noteworthy touches like complimentary minibars, luxurious bathtubs and impressive views, especially of the Petronas Towers, add to the overall guest experience. A few guests note minor issues with soundproofing and room size, but these are outweighed by the positive feedback on comfort and meticulous attention to detail.
Cleanliness is another standout aspect with guests consistently praising the immaculate standards maintained throughout the property. The hotel's staff contributes significantly to the positive experience, widely lauded for their friendliness, professionalism and attentiveness. Their personalized and welcoming service, from reception to dining and housekeeping, ensures guests feel relaxed and comfortable.
The RuMa also provides a reliable WiFi connection, which is appreciated for its speed and stability, though improvements could be made in the lobby area. The gym is well-regarded for its cleanliness and well-equipped nature, offering a convenient 24/7 availability. The pool area receives high marks for its stunning views, particularly of the Petronas Towers and the inviting atmosphere, despite occasional congestion.
Parking at the hotel is a mixed bag; while the availability of complimentary parking is a plus, some guests find the basement parking unpleasant and the system somewhat impractical. However, for families, The RuMa excels with spacious suites and villas, attentive staff and child-friendly amenities, making it a comfortable and enjoyable choice.
In summary, The RuMa Hotel and Residences stands out for its prime location, exceptional room quality, spotless cleanliness and superb service, making it a highly recommended choice for a luxurious and convenient stay in Kuala Lumpur.
Categories
The breakfast experience at The RuMa receives significant praise for its diverse and high-quality offerings, featuring a wide array of both Western and Asian dishes, including vegan options. Though some guests find the breakfast pricey and note limited space leading to occasional wait times, the overall sentiment is positive with guests enjoying the delicious and varied selections. Dinner at the hotel also garners mixed reviews with highlights on the superb meals at the ATAS Restaurant and the cozy atmosphere in the bar and library area. However, some guests note areas for improvement, such as expanding the food variety and reducing preparation times.
The hotel rooms are frequently highlighted for their exceptional quality. Guests describe the accommodations as spacious, clean and beautifully designed with modern and elegant interiors. Noteworthy touches like complimentary minibars, luxurious bathtubs and impressive views, especially of the Petronas Towers, add to the overall guest experience. A few guests note minor issues with soundproofing and room size, but these are outweighed by the positive feedback on comfort and meticulous attention to detail.
Cleanliness is another standout aspect with guests consistently praising the immaculate standards maintained throughout the property. The hotel's staff contributes significantly to the positive experience, widely lauded for their friendliness, professionalism and attentiveness. Their personalized and welcoming service, from reception to dining and housekeeping, ensures guests feel relaxed and comfortable.
The RuMa also provides a reliable WiFi connection, which is appreciated for its speed and stability, though improvements could be made in the lobby area. The gym is well-regarded for its cleanliness and well-equipped nature, offering a convenient 24/7 availability. The pool area receives high marks for its stunning views, particularly of the Petronas Towers and the inviting atmosphere, despite occasional congestion.
Parking at the hotel is a mixed bag; while the availability of complimentary parking is a plus, some guests find the basement parking unpleasant and the system somewhat impractical. However, for families, The RuMa excels with spacious suites and villas, attentive staff and child-friendly amenities, making it a comfortable and enjoyable choice.
In summary, The RuMa Hotel and Residences stands out for its prime location, exceptional room quality, spotless cleanliness and superb service, making it a highly recommended choice for a luxurious and convenient stay in Kuala Lumpur.
Luxury Hotel
This urban sanctuary in the Golden Triangle offers luxurious guestrooms and suites with skyline views, some of the Petronas Towers. It features a wellness hub with a spa, infinity pool, fitness center, and a European bistro.
Hotel Taking Steps Towards Sustainability
The RuMa Hotel and Residences is the first hotel in Peninsular Malaysia to achieve GSTC certification and holds a Gold Certification from the Green Building Index (GBI). It has eliminated single-use plastics by offering glass water bottles and refillable bath amenities. The hotel also features 95% LED lighting, motion sensors for climate control, rainwater harvesting, and uses a Winnow machine to reduce food waste.
Hotel for Honeymoon
The RuMa Hotel and Residences is known for its luxurious accommodations and exceptional service. It provides a sophisticated and intimate setting, suitable for honeymooners seeking a blend of comfort and elegance.
Hotel with Spa
The UR SPA at The RuMa Hotel and Residences offers a versatile repertoire of services designed to cater to unique needs and preferences. The spa includes core and touch therapies, invigorating exfoliators, rejuvenating facials, and streamlined express services.
Family Friendly Hotel
RuMa's 2-Bedroom Family Studio is perfect for a small family of 3 or 4. Everyone can have a splash at the infinity pool on the 6th floor, where a kiddie pool is also available. RuMa is also strategically located for family trips, with easy access to the KLCC Park and Aquaria KLCC.
Romantic Hotel
The RuMa Hotel offers a luxurious and intimate experience with its sophisticated design and exceptional attention to detail. Its focus on providing a serene and elegant environment makes it ideal for couples seeking a romantic escape.
Hotel with Swimming Pool
The RuMa Hotel and Residences offers a serene outdoor pool. The pool area is well-designed, providing a relaxing escape from the city. The hotel's focus on providing a tranquil environment makes it a top choice for guests seeking relaxation by the pool.
Children's Pool Outdoor Pool
Hotel with Parking
This highly-rated hotel is listed among popular hotels in Kuala Lumpur that offer parking facilities.
Hotel with Gym
The hotel has a brilliant state-of-the-art gym on the 6th floor that is open 24/7. It is fitted with TECHNOGYM equipment for the ultimate workout session.
5-Star Hotel
Offers luxuriously appointed rooms and suites with breathtaking city views. The hotel provides a unique guest experience with personalized service and attention to detail, making it a standout choice in Kuala Lumpur.
Hotel with Outdoor Pool
The hotel features a 25-meter outdoor infinity pool cantilevered from the 6th floor, providing panoramic views of Kuala Lumpur's landmarks. It includes a children's pool, sun-soaked chaise lounges, daybeds on the sun deck, and a poolside bar.
Hotel with Children's Pool
The RuMa Hotel and Residences offers a well-designed and shallow children's pool. This pool area is equipped with swimming pool slides, making it an ideal and fun space for younger swimmers.
Business Hotel
Guest Reviews
The RuMa Hotel and Residences enjoys an enviable position in the heart of Kuala Lumpur, consistently praised for its exceptional and central location. Situated within a short walking distance from iconic landmarks like the Petronas Twin Towers, KLCC Park and the Pavilion shopping mall, this luxury boutique hotel places guests in the midst of the city's vibrant attractions. The hotel is lauded for being a convenient base for both tourists and business travelers, offering easy access to major shopping districts, restaurants, cultural sights and public transportation hubs. The area is bustling yet retains a sense of tranquility, providing a quiet oasis amidst the city's hustle and bustle. The proximity to popular spots like Bukit Bintang and Arab Street makes it an ideal choice for those looking to explore the highlights of Kuala Lumpur on foot. Overall, The RuMa's prime location and excellent connectivity make it a top choice for visitors seeking convenience, comfort and accessibility in the Malaysian capital.
At The RuMa Hotel and Residences, breakfast receives significant praise for its diverse and high-quality offerings. Guests repeatedly describe the breakfast as delicious, amazing and exceptional with many noting the extensive and varied buffet. The selection includes an impressive array of both Western and Asian dishes, vegan options and freshly prepared items such as egg benedict and soups. The attention to detail in the breakfast menu with options like nasi lemak and kuih is frequently commended.
However, there are some critiques. Several guests mention the high price of breakfast, commenting that it may not always justify the cost. The breakfast saloon's limited space sometimes leads to long waiting times to be seated and some feel the variety could be expanded, especially with Western options like pancakes and waffles. Despite these drawbacks, most reviews emphasize the superb quality and appeal of the food, making breakfast at The RuMa Hotel a widely recommended experience.
The RuMa Hotel and Residences offers a diverse dining experience with mixed reviews from guests. The ATAS Restaurant receives high praise for its superb dinner, exceeding expectations and delivering excellent meals. Breakfast at the hotel, however, comes with limited fresh juice options and a high price tag and guests noted a poor selection of fruits.
In-room dining is well-regarded for its mix of Malaysian and Western dishes, but suffers from limited choices and high prices. Nevertheless, the high tea experience is noted as excellent and lunch at the restaurant is described as creative.
The hotel's strategic location near KLCC and the Petronas Towers is perfect for travelers, offering easy access to major attractions. Guests appreciate the cozy atmosphere with great food at the bar and library area. Additionally, the poolside bar is commended for delicious food and enjoyable dinner-snacks.
However, some guests have pointed out areas for improvement. The main restaurant's food variety needs expansion to include a broader range of international cuisine. Several reviews mention that the regular restaurant food could be better and more varied. Also, long preparation times and a lack of casual dining options were highlighted as drawbacks.
Despite these critiques, the overall dining experience, enhanced by the location and ambiance, leaves many guests satisfied with their stay. Although the food might not always match the high standards of the hotel, the exceptional service, facilities and scenic views provide a memorable visit.
The RuMa Hotel and Residences in Kuala Lumpur garners extensive praise for its exceptional rooms, which are consistently described as spacious, clean and beautifully designed. Guests particularly appreciate the modern and elegant interiors, well-furnished with comfortable beds and high-tech features like smart TVs, blackout blinds and intuitive lighting systems. The decor is often lauded for being both stylish and tasteful, providing a cozy, homely atmosphere that invites relaxation.
Noteworthy touches such as complimentary minibars, wide pillow selections and luxurious bathtubs enhance the overall guest experience. The rooms offer impressive views, especially of the Petronas Towers, adding an extra layer of enjoyment to guests’ stays. Despite a few remarks about the rooms not being fully soundproof or occasionally smaller than expected, the vast majority of feedback highlights the quality and comfort of the accommodations. The meticulous attention to detail in room design and amenities leaves a lasting impression, making The RuMa a highly recommended choice for travelers seeking both luxury and comfort.
The RuMa Hotel and Residences receives high praise for its exceptionally comfortable beds. Many guests describe the beds as "super comfy," "soft," and even akin to "sleeping on a cloud." The bedding quality is frequently highlighted as excellent and the pillows also receive positive remarks for their comfort. Guests consistently report a restful night's sleep with the plush beds making it difficult to leave in the morning.
Despite the overwhelmingly positive feedback, a few guests mention that the beds and pillows can be too soft for their liking, leading to discomfort or stiff necks. Some found the beds to be too low or small. However, the majority opinion points to an enjoyable and comfortable sleep experience, supported by high-quality mattresses and top-notch bedding materials.
Overall, The RuMa Hotel and Residences is celebrated for providing a cozy and restful environment through its luxurious beds, contributing significantly to guests' satisfaction and comfort during their stay.
The RuMa Hotel and Residences consistently impresses with its immaculate standards of cleanliness, making it a standout choice for discerning travelers. Guests repeatedly highlight the spotless rooms with many describing them as exceptionally clean, tidy and well-maintained. The emphasis on thorough daily cleaning, sometimes performed more than once a day, contributes to an environment that feels fresh and inviting throughout the entire property.
Reviewers also appreciate the modern and tasteful design of the rooms, noting that they are equipped with all necessary amenities and adorned with stylish, modern furniture. The hotel itself, described as beautiful and magnificent, provides a calm, intimate ambiance that is further enhanced by the impeccable state of its common areas and facilities.
Staff friendliness and attentiveness complement the superior cleanliness, ensuring a comfortable and pleasant stay for guests. The high standards of service and quality are evident, from the superb room service to the clean and fragrant atmosphere. Despite a few minor issues like occasional dust and stains, the overall experience is overwhelmingly positive, marked by an elegant and charming atmosphere that takes care of every detail.
In summary, 'The RuMa Hotel and Residences' shines in terms of cleanliness and design, offering a serene and pristine retreat for travelers who value comfort and meticulous attention to detail.
The RuMa Hotel and Residences garners acclaim for its exceptional staff and service quality, contributing significantly to a memorable guest experience. Although a few criticisms on service capabilities exist, the overwhelming consensus highlights the team’s friendliness, professionalism and attentiveness.
Guests frequently describe the staff as extremely friendly, helpful and courteous. The team’s ability to provide personalized and welcoming service is particularly appreciated with many noting that the attention to detail and willingness to accommodate guests goes above and beyond expectations. From warm greetings at the reception to responsive service in dining and housekeeping, the staff's proactive approach ensures guests feel relaxed and comfortable throughout their stay.
Professionalism is a standout trait mentioned in many reviews with guests praising the staff's efficiency and polished demeanor. Whether it's handling check-ins, addressing room service needs or managing guest inquiries, the staff consistently delivers prompt and effective assistance. The dedication to maintaining high standards of hospitality is evident, as employees are described as attentive, resourceful and always available to help.
The hotel atmosphere is further enhanced by the genuine kindness and cheerful attitude of the staff, which creates a welcoming environment that leaves a lasting impression. Many guests also express appreciation for the warm and friendly interactions, noting that everyone from the concierge to the room service staff contributes to an overall pleasant and enjoyable experience.
In conclusion, the RuMa Hotel and Residences excels in creating a hospitable and professional environment, thanks largely to its attentive and friendly staff. Their commitment to exceptional service fosters a positive atmosphere that resonates with guests, making it a favored choice for many looking for a comfortable and welcoming stay.
The RuMa Hotel and Residences appears to offer a reliable internet experience, as guest reviews consistently highlight the strong, fast and high-speed WiFi connection throughout the hotel. Guests appreciate the good quality of the WiFi, noting it works well and is complimentary. While the network in the lobby could use some improvement, the overall internet service within the rooms is praised for being excellent with some guests benefiting from features like iOS screen mirroring. Additionally, the hotel rooms are described as very clean and spacious with a professional and responsive staff. Guests also enjoy perks like a daily refilled free mini-bar and unlimited water, along with convenient access to snacks and drinks. However, some noted the lack of foreign entertainment options on the TV and encountered difficulties mirroring Netflix to the room’s television.
The RuMa Hotel and Residences offers a fitness experience that has been widely praised by its guests. The gym is consistently highlighted for being clean and spacious, providing a welcoming environment for visitors. Guests appreciate the well-equipped nature of the gym, stating that it includes everything one might need for a comprehensive workout. The gym's 24/7 availability adds a layer of convenience, allowing guests to exercise at any time that suits their schedule.
While most feedback is positive, a few guests mentioned that the gym could be considered on the smaller side. Nonetheless, the variety of modern exercise equipment and the overall maintenance of the facility seem to make up for the size. The temperature-controlled environment ensures a comfortable workout and the gym's aesthetically pleasing design enhances the experience.
Overall, the fitness facilities at The RuMa Hotel and Residences receive high marks for their quality and convenience, contributing to a pleasant stay for health-conscious travelers.
The pool area at The RuMa Hotel and Residences receives highly positive feedback from guests, frequently highlighted for its inviting and relaxing ambiance. Many appreciate the stunning views, particularly of the Petronas Towers with the infinity pool often cited as a standout feature. The pool's saltwater and warm evening temperatures add to its appeal, making it a favorite spot for relaxation.
Guests enjoy the poolside atmosphere, which is complemented by a beautifully maintained environment and comfortable loungers. The rooftop setup offers an additional charm, enhanced by a bar serving cocktails, which many found delightful despite it being somewhat pricey. The pool’s cleanliness is universally praised, contributing to a pleasant experience.
While the pool area is described as superb and the best among many hotels, some reviews mention it can be a bit small and congested at times. Nonetheless, the overall sentiment is positive with the beautiful panoramic views and well-kept facilities making it a high recommendation for visitors seeking a luxurious and soothing retreat.
The parking situation at The RuMa Hotel and Residences has received mixed reviews, but there are several positive aspects highlighted by guests. One of the most appreciated features is the availability of free parking for hotel guests with many noting that parking spaces are plentiful and convenient. The spaces are described as spacious and ample, making parking relatively easy for most vehicles.
However, there are some drawbacks. The basement parking can have an unpleasant smell and the parking system has been mentioned as being somewhat impractical. For larger vehicles, the parking spaces can be narrow, which may present a challenge. Additionally, there is no valet parking service, which some guests may find inconvenient.
Guests have also highlighted the presence of complimentary parking and have mentioned the ease of access. However, the parking fee for those not using free parking is considered high and navigating the car park can involve dealing with suction noise and occasional confusion about parking bays.
Overall, while there are areas for improvement, the complimentary and ample parking at The RuMa Hotel and Residences stands out as a notable convenience for many staying guests.
The RuMa Hotel and Residences stands out as an excellent choice for family vacations. The hotel offers spacious suites and villas, ensuring a comfortable stay for families. The courteous and attentive staff enhance the experience, particularly for travelers with young children, by offering complimentary facilities such as baby cots, high chairs and bath tubs.
Families find the ambiance both comfortable and enjoyable for kids to play. The breakfast buffet and complimentary bar add a touch of convenience and luxury. Many guests appreciate the thoughtful touches like preparing baby bath tubs in advance, which adds to the overall ease and comfort of the stay.
Though there are a few comments about room sizes being relatively small for families, the overall sentiment is positive with many guests planning to return with their families. The staff’s friendliness and the hotel’s efforts to make families feel at home have been frequently praised, making it an ideal destination for family staycations.
While there are a few minor complaints about noise due to children in the hallways, these are overshadowed by the general satisfaction with the family-friendly environment. The RuMa is particularly recommended for family travelers, providing a cozy, well-maintained environment that is both baby and kid-friendly.
The RuMa Hotel and Residences consistently impresses guests with its luxurious offerings and impeccable service, earning it a well-deserved five-star rating. Visitors highlight the hotel's top-notch amenities, stylish facilities and exceptional quality standards. The interior design and general atmosphere exude five-star hospitality, making every aspect of the stay truly remarkable.
Guests frequently mention the outstanding service provided by the professional and courteous staff, which seems rare even among luxury hotels in Malaysia. The hotel stands out with its immaculate cleanliness, well-designed pool complex and incredible facilities that cater to every need. Many reviewers note the hotel's exceptional value for money and its convenient location between Pavilion and KLCC.
Overall, The RuMa Hotel and Residences is applauded for its high standards, comfort and attention to detail. While a few comments suggest there are rare moments where service dips below the five-star mark, the overwhelming consensus is that this hotel offers a genuinely luxurious and satisfying experience. With its combination of high-tech features, beautiful surroundings and attentive staff, The RuMa is highly recommended for a memorable and indulgent stay.
The RuMa Hotel and Residences receives high praise from business travelers for its excellent facilities and services tailored to their needs. Located in a prime area of Kuala Lumpur, the hotel is modern and clean, offering a comfortable and professional ambiance ideal for business trips. Guests appreciate the business-friendly amenities and settings, highlighting the well-maintained facilities and friendly staff. The hotel is noted for its superb business functions and accommodations, making it a preferred choice for business meetings and travelers.
The hotel's view overlooking the business district and proximity to key locations contribute to its appeal. Rooms are described as amazing and cozy, though some guests note that the room size is relatively small. Overall, The RuMa Hotel and Residences is highly regarded as a great place for business stays, offering the perfect blend of convenience, comfort and modern amenities.
The RuMa Hotel and Residences offers a well-designed and thoroughly enjoyable children's pool that consistently receives positive feedback from guests. Parents note that the pool is shallow and ideal for children, making it a safe space for younger swimmers. The area is clean, well-maintained and thoughtfully laid out, ensuring that children have a delightful time during their stay.
The children's pool area, equipped with swimming pool slides, adds an element of fun and excitement that kids particularly love. The space is described as child-friendly and inclusive with a variety of toys available, which further enhances the enjoyment for young guests. The surrounding amenities, such as plenty of seating areas and soft furnishings, make it a comfortable space for families to relax and watch their children play.
Overall, the children's pool at The RuMa Hotel and Residences is a standout feature that promises an enjoyable experience for families, ensuring that little ones are well catered to and thoroughly entertained.
The RuMa Hotel and Residences offers an impressive outdoor pool experience that guests rave about. The pool, which is seamlessly integrated with a modern design, provides stunning views, especially of the Petronas Towers and the surrounding skyscrapers. This open-air infinity pool, situated on the 6th floor, is perfect for relaxation and provides a great environment for winding down.
Well-maintained and clean, the pool area features heated water, making it a warm and inviting spot no matter the weather. With a poolside bar nearby, guests can enjoy refreshments while lounging by the water. The pool stays open until 9 pm, allowing for evening swims under the city lights.
Despite occasional congestion, the overall consensus is that the pool remains a highlight of the hotel stay with many guests eager to return. Whether seeking a quiet moment of relaxation or a beautiful backdrop for swimming, the outdoor pool at The RuMa Hotel and Residences does not disappoint.
The RuMa Hotel and Residences stands out as an exemplary destination for honeymooners with reviewers frequently highlighting its romantic and honeymoon-worthy atmosphere. Guests have described the hotel as absolutely perfect for newlyweds with an ambience that's tailor-made for creating special moments. Many have chosen this location for its extraordinary honeymoon experience, often mentioning how beautiful and ideal the setting is for celebrating love.
Visitors consistently commend the hotel for being an excellent spot for honeymoons, marking it as a perfect choice for starting a new journey together. Notable mentions include delightful touches like a bottle of white wine awaiting newlyweds upon arrival, adding to the overall sense of a memorable stay. The hotel seems to be particularly loved for its splendid bathtub, which adds to the romantic and comfortable setting ideal for couples.
Despite the lack of specific honeymoon services, reviews are overwhelmingly positive about the hotel's suitability for honeymoon stays. Its instant booking process and the allure as a perfect place contribute to high guest satisfaction. Couples often express their intention to return, reflecting their enjoyment and the lasting impression The RuMa Hotel and Residences has made on them during such a special time in their lives.
The RuMa Hotel and Residences in Malaysia offers an impressively luxurious experience, setting itself as a pinnacle of opulence amidst the hospitality scene. Described with phrases such as a high fashion among hotels and top-end luxury, it is clear that the hotel holds exceptionally high standards. The atmosphere exudes elegance and class with a truly luxurious environment that leaves a remarkable impression on its guests.
The rooms and facilities are meticulously designed, combining stylish modern elegance with high-quality materials and a smart space technological system. Facilities such as the well-designed pool and beautiful spa add to the overall sense of sophisticated comfort, ensuring a relaxing stay. The luxurious lighting control system and upscale maintenance underscore the hotel's commitment to providing the highest standard of accommodation and service.
Dining at the RuMa includes a luxury restaurant by the pool, where every detail is of high quality. Overall, guests are treated to a luxury cozy environment with an elegant atmosphere that is both discreet and magnificent. The entire hotel screams luxury, presenting a classy, comfortable and lavish stay.
The hotel's architecture and interior design are noted for their classic elegance, offering a phenomenal experience that is anything but typical. This innovative approach to luxury hospitality, complemented by exceptional service and a generously complimentary minibar, guarantees high value for its guests.
Described as a paradise with a combination of modern luxury and traditional elegance, The RuMa Hotel and Residences stands out as the best hotel experience in Malaysia. Guests express their eagerness to return, highlighting phenomenal and top-class experiences. The luxurious feel of the entire property, coupled with front desk staff who are both generous and well-organized, ensures that it is an exceptional choice for anyone seeking a truly remarkable stay in Malaysia.
The RuMa Hotel and Residences provides an exceptional romantic atmosphere, making it an ideal destination for honeymoons and special anniversaries. Guests consistently praise the hotel for its quiet and romantic ambiance, characterized by dim lighting and cozy, Japanese-style decor that enhances the warm, intimate feel. The hotel's romantic view of Kuala Lumpur City Centre (KLCC) adds to its appeal, offering couples a picturesque backdrop for their stay.
Special touches, such as rooms decorated with flower petals and complimentary chocolates paired with sweet notes, contribute to memorable experiences for couples celebrating important milestones. This attention to detail, combined with spectacular views of the Twin Towers and lovely interior design, creates a perfect setting for a romantic getaway.
Visitors often describe their stay as delightful and amazing and many express a strong desire to return. The RuMa Hotel and Residences is highly recommended for anyone seeking a romantic and peaceful retreat in Kuala Lumpur.
Location Show Map
Location
Breakfast
However, there are some critiques. Several guests mention the high price of breakfast, commenting that it may not always justify the cost. The breakfast saloon's limited space sometimes leads to long waiting times to be seated and some feel the variety could be expanded, especially with Western options like pancakes and waffles. Despite these drawbacks, most reviews emphasize the superb quality and appeal of the food, making breakfast at The RuMa Hotel a widely recommended experience.
Dinner
In-room dining is well-regarded for its mix of Malaysian and Western dishes, but suffers from limited choices and high prices. Nevertheless, the high tea experience is noted as excellent and lunch at the restaurant is described as creative.
The hotel's strategic location near KLCC and the Petronas Towers is perfect for travelers, offering easy access to major attractions. Guests appreciate the cozy atmosphere with great food at the bar and library area. Additionally, the poolside bar is commended for delicious food and enjoyable dinner-snacks.
However, some guests have pointed out areas for improvement. The main restaurant's food variety needs expansion to include a broader range of international cuisine. Several reviews mention that the regular restaurant food could be better and more varied. Also, long preparation times and a lack of casual dining options were highlighted as drawbacks.
Despite these critiques, the overall dining experience, enhanced by the location and ambiance, leaves many guests satisfied with their stay. Although the food might not always match the high standards of the hotel, the exceptional service, facilities and scenic views provide a memorable visit.
Rooms
Noteworthy touches such as complimentary minibars, wide pillow selections and luxurious bathtubs enhance the overall guest experience. The rooms offer impressive views, especially of the Petronas Towers, adding an extra layer of enjoyment to guests’ stays. Despite a few remarks about the rooms not being fully soundproof or occasionally smaller than expected, the vast majority of feedback highlights the quality and comfort of the accommodations. The meticulous attention to detail in room design and amenities leaves a lasting impression, making The RuMa a highly recommended choice for travelers seeking both luxury and comfort.
Beds
Despite the overwhelmingly positive feedback, a few guests mention that the beds and pillows can be too soft for their liking, leading to discomfort or stiff necks. Some found the beds to be too low or small. However, the majority opinion points to an enjoyable and comfortable sleep experience, supported by high-quality mattresses and top-notch bedding materials.
Overall, The RuMa Hotel and Residences is celebrated for providing a cozy and restful environment through its luxurious beds, contributing significantly to guests' satisfaction and comfort during their stay.
Cleanliness
Reviewers also appreciate the modern and tasteful design of the rooms, noting that they are equipped with all necessary amenities and adorned with stylish, modern furniture. The hotel itself, described as beautiful and magnificent, provides a calm, intimate ambiance that is further enhanced by the impeccable state of its common areas and facilities.
Staff friendliness and attentiveness complement the superior cleanliness, ensuring a comfortable and pleasant stay for guests. The high standards of service and quality are evident, from the superb room service to the clean and fragrant atmosphere. Despite a few minor issues like occasional dust and stains, the overall experience is overwhelmingly positive, marked by an elegant and charming atmosphere that takes care of every detail.
In summary, 'The RuMa Hotel and Residences' shines in terms of cleanliness and design, offering a serene and pristine retreat for travelers who value comfort and meticulous attention to detail.
Staff
Guests frequently describe the staff as extremely friendly, helpful and courteous. The team’s ability to provide personalized and welcoming service is particularly appreciated with many noting that the attention to detail and willingness to accommodate guests goes above and beyond expectations. From warm greetings at the reception to responsive service in dining and housekeeping, the staff's proactive approach ensures guests feel relaxed and comfortable throughout their stay.
Professionalism is a standout trait mentioned in many reviews with guests praising the staff's efficiency and polished demeanor. Whether it's handling check-ins, addressing room service needs or managing guest inquiries, the staff consistently delivers prompt and effective assistance. The dedication to maintaining high standards of hospitality is evident, as employees are described as attentive, resourceful and always available to help.
The hotel atmosphere is further enhanced by the genuine kindness and cheerful attitude of the staff, which creates a welcoming environment that leaves a lasting impression. Many guests also express appreciation for the warm and friendly interactions, noting that everyone from the concierge to the room service staff contributes to an overall pleasant and enjoyable experience.
In conclusion, the RuMa Hotel and Residences excels in creating a hospitable and professional environment, thanks largely to its attentive and friendly staff. Their commitment to exceptional service fosters a positive atmosphere that resonates with guests, making it a favored choice for many looking for a comfortable and welcoming stay.
Wi-Fi
Gym
While most feedback is positive, a few guests mentioned that the gym could be considered on the smaller side. Nonetheless, the variety of modern exercise equipment and the overall maintenance of the facility seem to make up for the size. The temperature-controlled environment ensures a comfortable workout and the gym's aesthetically pleasing design enhances the experience.
Overall, the fitness facilities at The RuMa Hotel and Residences receive high marks for their quality and convenience, contributing to a pleasant stay for health-conscious travelers.
Pool
Guests enjoy the poolside atmosphere, which is complemented by a beautifully maintained environment and comfortable loungers. The rooftop setup offers an additional charm, enhanced by a bar serving cocktails, which many found delightful despite it being somewhat pricey. The pool’s cleanliness is universally praised, contributing to a pleasant experience.
While the pool area is described as superb and the best among many hotels, some reviews mention it can be a bit small and congested at times. Nonetheless, the overall sentiment is positive with the beautiful panoramic views and well-kept facilities making it a high recommendation for visitors seeking a luxurious and soothing retreat.
Parking
However, there are some drawbacks. The basement parking can have an unpleasant smell and the parking system has been mentioned as being somewhat impractical. For larger vehicles, the parking spaces can be narrow, which may present a challenge. Additionally, there is no valet parking service, which some guests may find inconvenient.
Guests have also highlighted the presence of complimentary parking and have mentioned the ease of access. However, the parking fee for those not using free parking is considered high and navigating the car park can involve dealing with suction noise and occasional confusion about parking bays.
Overall, while there are areas for improvement, the complimentary and ample parking at The RuMa Hotel and Residences stands out as a notable convenience for many staying guests.
Family
Families find the ambiance both comfortable and enjoyable for kids to play. The breakfast buffet and complimentary bar add a touch of convenience and luxury. Many guests appreciate the thoughtful touches like preparing baby bath tubs in advance, which adds to the overall ease and comfort of the stay.
Though there are a few comments about room sizes being relatively small for families, the overall sentiment is positive with many guests planning to return with their families. The staff’s friendliness and the hotel’s efforts to make families feel at home have been frequently praised, making it an ideal destination for family staycations.
While there are a few minor complaints about noise due to children in the hallways, these are overshadowed by the general satisfaction with the family-friendly environment. The RuMa is particularly recommended for family travelers, providing a cozy, well-maintained environment that is both baby and kid-friendly.
5 Star
Guests frequently mention the outstanding service provided by the professional and courteous staff, which seems rare even among luxury hotels in Malaysia. The hotel stands out with its immaculate cleanliness, well-designed pool complex and incredible facilities that cater to every need. Many reviewers note the hotel's exceptional value for money and its convenient location between Pavilion and KLCC.
Overall, The RuMa Hotel and Residences is applauded for its high standards, comfort and attention to detail. While a few comments suggest there are rare moments where service dips below the five-star mark, the overwhelming consensus is that this hotel offers a genuinely luxurious and satisfying experience. With its combination of high-tech features, beautiful surroundings and attentive staff, The RuMa is highly recommended for a memorable and indulgent stay.
Business
The hotel's view overlooking the business district and proximity to key locations contribute to its appeal. Rooms are described as amazing and cozy, though some guests note that the room size is relatively small. Overall, The RuMa Hotel and Residences is highly regarded as a great place for business stays, offering the perfect blend of convenience, comfort and modern amenities.
Children's Pool
The children's pool area, equipped with swimming pool slides, adds an element of fun and excitement that kids particularly love. The space is described as child-friendly and inclusive with a variety of toys available, which further enhances the enjoyment for young guests. The surrounding amenities, such as plenty of seating areas and soft furnishings, make it a comfortable space for families to relax and watch their children play.
Overall, the children's pool at The RuMa Hotel and Residences is a standout feature that promises an enjoyable experience for families, ensuring that little ones are well catered to and thoroughly entertained.
Outdoor Pool
Well-maintained and clean, the pool area features heated water, making it a warm and inviting spot no matter the weather. With a poolside bar nearby, guests can enjoy refreshments while lounging by the water. The pool stays open until 9 pm, allowing for evening swims under the city lights.
Despite occasional congestion, the overall consensus is that the pool remains a highlight of the hotel stay with many guests eager to return. Whether seeking a quiet moment of relaxation or a beautiful backdrop for swimming, the outdoor pool at The RuMa Hotel and Residences does not disappoint.
Honeymoon
Visitors consistently commend the hotel for being an excellent spot for honeymoons, marking it as a perfect choice for starting a new journey together. Notable mentions include delightful touches like a bottle of white wine awaiting newlyweds upon arrival, adding to the overall sense of a memorable stay. The hotel seems to be particularly loved for its splendid bathtub, which adds to the romantic and comfortable setting ideal for couples.
Despite the lack of specific honeymoon services, reviews are overwhelmingly positive about the hotel's suitability for honeymoon stays. Its instant booking process and the allure as a perfect place contribute to high guest satisfaction. Couples often express their intention to return, reflecting their enjoyment and the lasting impression The RuMa Hotel and Residences has made on them during such a special time in their lives.
Luxury
The rooms and facilities are meticulously designed, combining stylish modern elegance with high-quality materials and a smart space technological system. Facilities such as the well-designed pool and beautiful spa add to the overall sense of sophisticated comfort, ensuring a relaxing stay. The luxurious lighting control system and upscale maintenance underscore the hotel's commitment to providing the highest standard of accommodation and service.
Dining at the RuMa includes a luxury restaurant by the pool, where every detail is of high quality. Overall, guests are treated to a luxury cozy environment with an elegant atmosphere that is both discreet and magnificent. The entire hotel screams luxury, presenting a classy, comfortable and lavish stay.
The hotel's architecture and interior design are noted for their classic elegance, offering a phenomenal experience that is anything but typical. This innovative approach to luxury hospitality, complemented by exceptional service and a generously complimentary minibar, guarantees high value for its guests.
Described as a paradise with a combination of modern luxury and traditional elegance, The RuMa Hotel and Residences stands out as the best hotel experience in Malaysia. Guests express their eagerness to return, highlighting phenomenal and top-class experiences. The luxurious feel of the entire property, coupled with front desk staff who are both generous and well-organized, ensures that it is an exceptional choice for anyone seeking a truly remarkable stay in Malaysia.
Romantic
Special touches, such as rooms decorated with flower petals and complimentary chocolates paired with sweet notes, contribute to memorable experiences for couples celebrating important milestones. This attention to detail, combined with spectacular views of the Twin Towers and lovely interior design, creates a perfect setting for a romantic getaway.
Visitors often describe their stay as delightful and amazing and many express a strong desire to return. The RuMa Hotel and Residences is highly recommended for anyone seeking a romantic and peaceful retreat in Kuala Lumpur.
Yes, The RuMa Hotel and Residences has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at The RuMa Hotel and Residences.
No, The RuMa Hotel and Residences doesn't allow dogs.
Yes, parking facilities are available at The RuMa Hotel and Residences.
Yes, The RuMa Hotel and Residences has a gym.
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