Hotel Suramericana
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Summary of reviewsHotel Suramericana impresses with its prime location in Medellin, situated right in front of the Suramericana metro station. This central position offers easy access to major attractions, shopping centers and dining options and the nearby safe and peaceful neighborhood adds to its appeal. Guests appreciate the hotel's cleanliness and the staff's attentive service, contributing to a comfortable experience. The establishment offers excellent value for money, making it an ideal base for exploring the city.
The family-friendly atmosphere is a highlight with spacious family rooms and a welcoming environment that makes families feel at home. The large, comfortable beds are frequently praised and many guests find the facilities suitable for business travelers as well. The staff at Hotel Suramericana receives commendations for their friendliness and helpfulness, especially at the reception, enhancing the overall guest experience.
However, there are areas where the hotel could improve. Breakfast, while delicious to some, is often criticized for its lack of variety and inconvenient service hours. The rooms, though clean and modern, sometimes suffer from small sizes, noise issues and occasional maintenance problems. Consistency in cleanliness services is another area needing attention with some guests encountering lapses in daily room cleaning.
Wifi service at the hotel has garnered significant dissatisfaction due to its unreliability and inconsistent connection quality, particularly on higher floors. The parking situation also presents challenges; the limited and narrow parking spaces often lead to inconvenience for guests with larger vehicles.
Many guests feel the hotel's advertised four-star rating is misleading, suggesting that it does not meet the expected standards and often resembles a hostel rather than a four-star hotel. The inconsistent quality of some amenities and the overall service occasionally fall short of guests' expectations. Despite these issues, the hotel's friendliness toward pets is a positive aspect, accommodating furry companions comfortably.
Overall, Hotel Suramericana excels in location, staff service and family accommodation but faces challenges in improving breakfast variety, room maintenance, wifi reliability and parking convenience.
Categories
The family-friendly atmosphere is a highlight with spacious family rooms and a welcoming environment that makes families feel at home. The large, comfortable beds are frequently praised and many guests find the facilities suitable for business travelers as well. The staff at Hotel Suramericana receives commendations for their friendliness and helpfulness, especially at the reception, enhancing the overall guest experience.
However, there are areas where the hotel could improve. Breakfast, while delicious to some, is often criticized for its lack of variety and inconvenient service hours. The rooms, though clean and modern, sometimes suffer from small sizes, noise issues and occasional maintenance problems. Consistency in cleanliness services is another area needing attention with some guests encountering lapses in daily room cleaning.
Wifi service at the hotel has garnered significant dissatisfaction due to its unreliability and inconsistent connection quality, particularly on higher floors. The parking situation also presents challenges; the limited and narrow parking spaces often lead to inconvenience for guests with larger vehicles.
Many guests feel the hotel's advertised four-star rating is misleading, suggesting that it does not meet the expected standards and often resembles a hostel rather than a four-star hotel. The inconsistent quality of some amenities and the overall service occasionally fall short of guests' expectations. Despite these issues, the hotel's friendliness toward pets is a positive aspect, accommodating furry companions comfortably.
Overall, Hotel Suramericana excels in location, staff service and family accommodation but faces challenges in improving breakfast variety, room maintenance, wifi reliability and parking convenience.
Hotel with Parking
This hotel features free private parking and free self-parking for all guests.
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
4-Star Hotel
About Hotel Suramericana
License: 119294
Guest Reviews
Location
The neighborhood is noted for being safe and peaceful with many guests highlighting the tranquil nighttime ambiance despite its centrality. Proximity to important locales like 70th Street, La Macarena and Atanasio Girardot Stadium adds to the hotel’s appeal. Pharmacies, supermarkets and convenience stores are also nearby, making day-to-day errands hassle-free.
Reviewers consistently praise the hotel’s cleanliness and the staff’s attentiveness, which contribute to a comfortable and pleasant stay. The combination of location, cleanliness and good value for the price stands out as a recurring theme in guest feedback. Overall, the strategic positioning right in front of the metro station makes Hotel Suramericana an ideal base for exploring Medellin’s vibrant sights and sounds.
Breakfast
However, there are significant areas in need of improvement. One of the primary drawbacks is the lack of variety in the breakfast menu. Guests frequently mention that the breakfast is repetitive with the same options served every day. The offerings are often described as basic, minimal and very limited in diversity, leaving some guests disappointed. Additionally, the breakfast service itself is criticized for being poorly executed with long waits, a noisy environment and an inconvenient 7 to 8:30 AM schedule that doesn't cater to late risers.
The logistical aspects of the breakfast also receive negative feedback. Breakfast is served on the sixth floor and the hotel lacks an elevator, a detail that some guests find inconvenient. In many cases, the meals are delivered in disposable containers, Styrofoam boxes or paper bits, which detracts from the overall dining experience. Some guests even report receiving cold or poorly prepared food and the lack of a proper dining area forces guests to eat in their rooms or in cramped spaces.
Overall, while the breakfast at Hotel Suramericana has its moments of delight, there is a consensus that it could significantly improve by offering more variety, extending the serving hours and enhancing the overall service and setting.
Rooms
However, the hotel has several notable drawbacks. A recurring issue is the extremely small size of many rooms, which often leaves little room to move around, especially when large beds are in place. Noise is another common complaint with thin walls allowing sounds from adjacent rooms and common areas to penetrate easily. Many rooms lack windows or natural light, contributing to poor ventilation and sometimes unpleasant odors, such as dampness or sewage smells. Maintenance issues such as leaking showers, non-functioning air conditioning units and insufficient cleaning have also been noted. The allocation of rooms sometimes does not match the reservations made, leading to dissatisfaction among guests.
Overall, while some guests find the rooms at Hotel Suramericana to be comfortable and well-maintained, frequent issues with room size, cleanliness and maintenance signal that there is substantial room for improvement.
Beds
However, feedback also points to some inconsistencies. A notable number of guests described the beds as hard, uncomfortable or poorly made with some specifically mentioning issues like damaged bed support, bad springs and uncomfortable bedding. A recurring complaint is the presence of plastic-covered mattresses and pillows, which not only made the bedding noisy but also detracted from comfort due to their durability issues and occasional unpleasant odor.
In addition to the beds, the quality of pillows received mixed reactions. While some guests found them comfortable, others frequently mentioned discomfort and noise from the plastic coverings.
Although the feedback varies, most guests seem to agree that the clean and comfortable accommodations at Hotel Suramericana contributed positively to their stay, despite some areas needing improvement.
Cleanliness
However, some guests expressed dissatisfaction with the consistency of cleaning services. Multiple reviews mentioned that rooms were not cleaned daily with several instances where rooms were neglected for multiple days. Some reported finding dirty rooms upon arrival with issues such as uncleaned bathrooms, cockroaches and old or dirty towels and bedsheets. Additionally, there were mentions of a lack of proper ventilation in bathrooms, occasional foul smells and instances of trash bins remaining full.
Overall, while many reviews praise the cleanliness of Hotel Suramericana, attention to regular and thorough cleaning is an area that could benefit from improvement to ensure a consistently satisfactory guest experience.
Staff
Cleanliness and the upkeep of the rooms are also consistently noted with guests appreciating the clean and comfortable accommodations. The breakfast staff receives praise for their friendliness and politeness, complementing the overall positive experience with great food and good hospitality.
However, there are some mentions of inconsistencies in service quality. A few guests have experienced rude or inattentive staff and there have been reports of issues with the night shift personnel and occasionally unhelpful attitudes at the front desk. Despite these few hiccups, the majority of the feedback underscores a warm, friendly atmosphere created by the courteous staff, contributing significantly to guests' enjoyable stays.
Overall, Hotel Suramericana shines through its dedicated and approachable team, making travelers feel welcomed and well-cared for.
Wi-Fi
Parking
The parking lot is often characterized as very small, narrow and uncomfortable, particularly for larger vehicles like SUVs. Many reviewers noted the limited parking capacity with only a few spots available on a first-come, first-served basis, leading some guests to resort to parking outside or at a public parking lot a few blocks away. The garage, while present, has been pointed out as super uncomfortable and deficient with issues like narrow access and limited operational hours, further exacerbating the problem.
Despite having some parking facilities, the hotel's ability to accommodate all guests' vehicles is clearly restricted, leading to frequent inconvenience. It appears that the hotel staff do not assume responsibility for the parking situation, which adds to the guests' frustrations. Overall, while the parking is secure and available, its limited and cramped nature detracts from the overall convenience of staying at the hotel.
Family
Guests consistently mention the warm, family-oriented environment that makes them feel like they're among family members, enhancing the overall experience. The hotel also offers amenities and services that cater to families with young children, ensuring a safe and enjoyable environment for little ones.
Despite a few concerns about room sizes for larger families, the general sentiment is that the hotel manages well for family stays and provides a secure atmosphere. Its location is repeatedly highlighted as superb, adding convenience to the stay, whether the visit is for a small or large family.
Overall, Hotel Suramericana is highly recommended for families looking for a welcoming, convenient and accommodating place to stay.
4 Star
Business
However, there are areas for improvement. While it features a business center, some guests pointed out that it lacks essential equipment, which can be a drawback for those relying on these facilities. Additionally, the internet signal has been reported as weak and there have been instances of billing issues. Despite these concerns, the hotel remains a solid option for business travelers, balancing both business and leisure needs efficiently.
Dog Friendly
No, Hotel Suramericana doesn't have any pool.
No, a spa isn't available at Hotel Suramericana.
Yes, Hotel Suramericana welcomes dogs.
Yes, parking facilities are available at Hotel Suramericana.
No, Hotel Suramericana doesn't have a gym.
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