DoubleTree by Hilton Putrajaya Lakeside
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Summary of reviewsDoubleTree by Hilton Putrajaya Lakeside presents an inviting blend of tranquility and convenience, nestled beside the picturesque Putrajaya Lake. Guests consistently praise the serene lakeside location, beautiful architecture and lush green surroundings, which provide a resort-like escape just 25 to 30 minutes from the airport. The spacious and classy design, coupled with ample trees and nature, enhances its peaceful ambiance, making it an ideal retreat for both family vacations and business travelers.
The hotel’s breakfast offerings are a highlight, featuring a diverse and delicious spread that caters to various dietary preferences. Positive reviews commend the expansive variety, quality of food and helpful staff, which together create a superb dining experience. Dinner services, particularly at the Makan Kitchen, are also well-received for their excellent variety and superb taste, despite occasional criticisms about the price and specific dishes.
Guests are highly appreciative of the hotel’s rooms, which are often described as clean, comfortable and well-maintained. The modern decor and spacious layouts, especially the executive and family rooms, receive frequent praise. Although some minor maintenance issues are noted, the overall sentiment emphasizes the comfort and enjoyment of the accommodations.
Cleanliness across the hotel generally receives favorable feedback with many guests acknowledging the tidy rooms and pleasant environment. However, there are some reports of maintenance lapses, such as unclean bathrooms and occasional moldy smells, which indicate areas needing improvement.
The staff at DoubleTree by Hilton Putrajaya Lakeside are widely celebrated for their exceptional friendliness, helpfulness and professionalism. Many guests highlight the warm and accommodating nature of the staff, enhancing the overall guest experience through attentive service and positive interactions.
Wi-Fi service, while fast and reliable in certain areas, is criticized for not being complimentary in all rooms, which can be an inconvenience. The necessity to be a Hilton Honors member for free access and the occasional weak connections also detract from the otherwise modern amenities.
The gym receives positive remarks for being well-equipped and clean, adding to the hotel's array of good facilities. Meanwhile, the multiple swimming pools, including engaging splash pools for kids and an infinity pool, are frequently commended for their variety and enjoyable atmosphere, despite some needing better maintenance.
Parking is convenient in terms of space and security, though the lack of complimentary parking is a common grievance. The additional charges and the need for ticket validation add complexity to the otherwise ample parking arrangements.
Overall, DoubleTree by Hilton Putrajaya Lakeside is highly recommended for its peaceful location, excellent facilities and high-class ambiance, providing a delightful experience for both leisure and business guests. Despite minor issues, the hotel's many strengths, including its inviting pool areas, comfortable rooms, delicious dining options and outstanding staff, ensure a pleasant and memorable stay.
Categories
The hotel’s breakfast offerings are a highlight, featuring a diverse and delicious spread that caters to various dietary preferences. Positive reviews commend the expansive variety, quality of food and helpful staff, which together create a superb dining experience. Dinner services, particularly at the Makan Kitchen, are also well-received for their excellent variety and superb taste, despite occasional criticisms about the price and specific dishes.
Guests are highly appreciative of the hotel’s rooms, which are often described as clean, comfortable and well-maintained. The modern decor and spacious layouts, especially the executive and family rooms, receive frequent praise. Although some minor maintenance issues are noted, the overall sentiment emphasizes the comfort and enjoyment of the accommodations.
Cleanliness across the hotel generally receives favorable feedback with many guests acknowledging the tidy rooms and pleasant environment. However, there are some reports of maintenance lapses, such as unclean bathrooms and occasional moldy smells, which indicate areas needing improvement.
The staff at DoubleTree by Hilton Putrajaya Lakeside are widely celebrated for their exceptional friendliness, helpfulness and professionalism. Many guests highlight the warm and accommodating nature of the staff, enhancing the overall guest experience through attentive service and positive interactions.
Wi-Fi service, while fast and reliable in certain areas, is criticized for not being complimentary in all rooms, which can be an inconvenience. The necessity to be a Hilton Honors member for free access and the occasional weak connections also detract from the otherwise modern amenities.
The gym receives positive remarks for being well-equipped and clean, adding to the hotel's array of good facilities. Meanwhile, the multiple swimming pools, including engaging splash pools for kids and an infinity pool, are frequently commended for their variety and enjoyable atmosphere, despite some needing better maintenance.
Parking is convenient in terms of space and security, though the lack of complimentary parking is a common grievance. The additional charges and the need for ticket validation add complexity to the otherwise ample parking arrangements.
Overall, DoubleTree by Hilton Putrajaya Lakeside is highly recommended for its peaceful location, excellent facilities and high-class ambiance, providing a delightful experience for both leisure and business guests. Despite minor issues, the hotel's many strengths, including its inviting pool areas, comfortable rooms, delicious dining options and outstanding staff, ensure a pleasant and memorable stay.
Hotel with Infinity Pool
Although not explicitly stated, lakeside hotels often boast pools with scenic views. DoubleTree by Hilton Putrajaya Lakeside likely offers a pool area that takes advantage of its location, providing a relaxing and visually appealing experience.
Family Friendly Hotel
Features a wonderful kids' playroom with a range of toys and books. Also has a mini waterpark! It provides comfortable and well-equipped rooms suitable for families. Offers a range of dining options and recreational facilities.
Romantic Hotel
Located by a scenic lake, this hotel offers a tranquil retreat. It features comfortable rooms with modern amenities. Guests can enjoy lakeside dining and recreational activities.
Hotel with Swimming Pool
Features a fantastic lakeside swimming pool, offering a unique and scenic swimming experience. Known for its excellent service and family-friendly amenities, it's a great choice for a relaxing getaway.
Infinity Pool Children's Pool Outdoor Pool
Business Hotel
This hotel offers 290 guest rooms and 19 meeting rooms. It provides a conducive environment for business meetings and events.
Hotel with Parking
The hotel offers parking. It is valued for its lakeside setting and modern amenities, providing a pleasant stay with easy parking.
EV charging stations
Accessible Hotel
This hotel is noted for wheelchair access throughout its grounds and in common/public areas, offering facilities for disabled guests, accessible parking, and a wheelchair-accessible registration desk.
Hotel with Gym
This 5-star hotel offers a fitness center and is situated within landscaped grounds along Putrajaya Lake. It provides a scenic and tranquil environment for guests who prioritize fitness and relaxation.
Hotel with Outdoor Pool
Offers multiple outdoor pools, including an infinity pool and a rooftop pool, catering to all ages. It also features designated kids' pools and a splash pool with slides, making it especially great for families.
Hotel with Children's Pool
Offers a dedicated kids' playroom filled with toys and books. It also has a mini waterpark, making it a fun and engaging destination for families with children.
Hotel with EV Charging Stations
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
5-Star Hotel
Guest Reviews
DoubleTree by Hilton Putrajaya Lakeside offers a harmonious blend of tranquility and convenience, nestled by the picturesque Putrajaya Lake. The hotel's prime location provides a serene escape just 25 to 30 minutes from the airport, making it ideal for both family vacations and business travelers. The beautiful lakeside setting is perfect for relaxing walks and offers breathtaking views, contributing to the resort-like atmosphere despite being within a city.
Guests consistently praise the hotel’s spacious and classy design, along with its lush, green surroundings. The abundance of trees and nature around the hotel enhances its peaceful environment. The location is particularly celebrated for its relaxing ambiance, away from the bustling city life, providing a perfect retreat for those seeking quiet and relaxation.
Despite its remote feel, the hotel offers convenient access to various facilities and attractions in Putrajaya. While it's not close to shopping malls or the city center, it's a strategic location for accessing the nearby event venues and attractions. The hotel also provides easy access to transportation services like taxis and Grab, making it simple to explore the area or attend events.
Although some guests note that the area lacks entertainment and shopping options within walking distance, the hotel's beautiful architecture, well-maintained property and exceptional service more than compensate for this. The lakeside pools and stunning views from the balconies are particularly noteworthy, making the hotel a great spot for relaxation and family fun.
Overall, DoubleTree by Hilton Putrajaya Lakeside is highly recommended for its peaceful lakeside location, excellent facilities and high-class ambiance, making it a perfect choice for both leisure and business stays.
Guests at DoubleTree by Hilton Putrajaya Lakeside frequently commend the hotel's breakfast offerings, emphasizing a remarkable variety of choices, delicious food and a superb dining experience. Many reviews highlight the extensive and diverse spread with options ranging from Asian and Indian cuisines to Western dishes, meeting different preferences and dietary needs. The quality and taste of the breakfast food consistently satisfactory with numerous mentions of delicious dishes.
The breakfast service receives positive feedback, particularly noting the helpfulness and efficiency of the staff even during busy periods. The spacious and cozy breakfast area, often near the inviting splash pool, also adds to the relaxed and enjoyable atmosphere, enhancing the overall experience.
Some guests pointed out that the breakfast buffet could get crowded and occasionally some dishes were not refilled promptly. A few reviews suggested potential improvements, indicating that while the variety was impressive, the quality of specific items could be enhanced.
Overall, the breakfast at DoubleTree by Hilton Putrajaya Lakeside is described as a highlight of the guest experience, providing a wide, delicious array of food choices in a pleasant and accommodating environment.
Visitors to DoubleTree by Hilton Putrajaya Lakeside frequently commend the hotel's dinner offerings. Many highlight the buffet dinner as a standout with an excellent variety and superb taste, making it a satisfying experience overall. Guests enjoyed the delicious and varied food, which is also reflected in the positive remarks about both breakfast and dinner. The Makan Kitchen, the hotel's restaurant, receives praise for its enjoyable dining experience and great service from staff and managers.
Though options can sometimes be limited and a few diners mentioned specific dishes needing improvement, the overall sentiment remains overwhelmingly positive. Most guests were pleased with the quality and variety of the food, describing it as delicious and the extensive choice available particularly for those who opted for package deals including both dinner and breakfast. The free, welcoming cookies also added a nice touch to the dining experience.
However, there were some critical notes regarding the price with a few guests suggesting it could be better and some found the buffet disappointing. Despite these minor points, the general consensus points towards a delightful and diverse dining encounter at DoubleTree by Hilton Putrajaya Lakeside, ideal for those looking to enjoy a good meal along with excellent hospitality.
DoubleTree by Hilton Putrajaya Lakeside boasts overwhelmingly positive reviews for its accommodations. Guests consistently highlight the rooms as well-kept, clean and comfortable with many appreciating the spaciousness and pleasant views. The ambience and modern decor receive frequent praise, creating a cozy and inviting atmosphere. Many found the beds to be particularly comfortable, adding to the overall positive experience.
The executive rooms, especially those with lake views, are singled out as prime choices. Visitors appreciate the luxurious feel and excellent upkeep with some rooms featuring special decorations for occasions like birthdays. The bathrooms are generally clean and well-equipped, although a few reviews mention smaller sizes and maintenance issues like low water pressure or clogged drains.
Family rooms are described as spacious and kid-friendly, offering a good amount of space for larger groups. Some guests note minor inconveniences such as the distance of rooms from the lobby and the occasional musty smell or dustiness. Several reviewers also mention that certain rooms are smaller than expected and some furniture appears outdated.
Despite a few negative comments about room maintenance and varying sizes, the overall sentiment is that the rooms at this hotel provide a comfortable and enjoyable stay. The hotel's unique architecture and well-maintained facilities, including extensive swimming pools and a variety of dining options, further contribute to the positive guest experience.
DoubleTree by Hilton Putrajaya Lakeside consistently impresses guests with its excellent bed quality, offering an atmosphere conducive to a restful night's sleep. Most reviews highlight the beds as large, plush and incredibly comfortable, making it easy to unwind and sleep well. The pillows also receive frequent praise for their softness, contributing significantly to the overall comfort. Cleanliness of bed linens is maintained to a high standard, adding to the sense of coziness in the rooms. However, a few guests encountered issues with overly soft mattresses and temperature control challenges, which slightly disrupted their sleep experience. While some found the bed setups not entirely accommodating for larger groups, the general consensus is that the spacious, well-appointed bedrooms with their huge king-sized beds provide a satisfying and luxurious rest.
A detailed analysis of reviews for the DoubleTree by Hilton Putrajaya Lakeside reveals mixed sentiments about the hotel's cleanliness. On a positive note, many guests praised the rooms for being clean, tidy and well-maintained with some describing the beds as comfortable and the linens fresh. Families enjoyed the children's pool, which was noted to be clean and safe. The general environment was also commended for being clean and pleasant with the hotel's surroundings providing a neat and well-maintained ambiance.
However, there were notable downsides highlighted by some guests. Issues such as dirty bathrooms, moldy smells and unclean cutlery and crockery in the restaurant detracted from their experience. Several guests encountered cockroaches in the toilet and noticed hair residue on towels. Instances of ants in rooms and blood stains on sheets were also reported. Additionally, some areas of the hotel, like the pool and certain rooms, were noted for needing better maintenance and cleaning practices. The general exterior of the hotel and the lobby were sometimes perceived as unwelcoming and run-down.
Overall, while the hotel boasts clean and cozy rooms and a pleasant environment, there are areas for improvement, particularly in terms of consistent cleanliness and maintenance.
The reviews for the staff at DoubleTree by Hilton Putrajaya Lakeside consistently highlight their exceptional friendliness, helpfulness and professionalism. Guests repeatedly note the friendly demeanor of the staff at various touchpoints such as the front desk, restaurant, housekeeping and security. Exceptional service appears to be a hallmark of this hotel with numerous mentions of the staff's attentiveness and prompt responses to any inquiries or issues.
The staff's warm greeting and accommodating nature help create a welcoming atmosphere from check-in to check-out. Reviewers appreciate the uniformly positive interactions with specific kudos directed at individuals like Benjamin from F&B, who is noted for going the extra mile with his kindness. Housekeeping staff are praised for their patience and thoroughness, while managers are recognized for their engagement and effective handling of guest needs.
Despite a few mentions of inexperience among some staff and occasional delays during check-in, the overwhelming sentiment is one of satisfaction with the hotel’s team. The hospitality is also highly esteemed with guests feeling well-cared for even during busy periods, suggesting a well-managed and attentive service culture. The positive impact of friendly gestures such as welcoming cookies and cheerful interactions underscores the hotel's commitment to creating a pleasant guest experience.
In summary, the staff at DoubleTree by Hilton Putrajaya Lakeside excel in providing a friendly, professional and highly attentive environment, significantly enhancing the overall guest experience.
The Wi-Fi experience at DoubleTree by Hilton Putrajaya Lakeside presents a mixed bag for guests. On the positive side, many have praised the hotel for its reliable and strong Wi-Fi connections, describing the internet as fast and adequate for their needs. The digital key feature also adds a modern touch to the hotel's amenities.
However, several guests expressed frustration about the lack of complimentary in-room Wi-Fi, noting that free internet access is available only around the pool area. The need to be a Hilton Honors member to access free Wi-Fi was another common point of contention with some finding the registration process cumbersome. Others mentioned issues with logging in, weak internet connections in certain areas like wing 5 and no Wi-Fi availability in their rooms altogether.
Overall, while the internet service is reliable and speedy in certain areas, the restriction of complimentary Wi-Fi to Hilton Honors members and specific locations within the hotel can be a significant inconvenience for many guests.
The gym at DoubleTree by Hilton Putrajaya Lakeside generally receives positive feedback from guests. Many reviews highlight that the gym is nice, clean and well-equipped with some guests specifically mentioning the availability of high-tech equipment. The gym is part of various good facilities offered by the hotel, including different pools and a fitness center. However, there are occasional mentions of the gym having some issues, such as children loitering or certain facilities being inaccessible. Overall, the gym is considered a good and enjoyable facility by many visitors.
The DoubleTree by Hilton Putrajaya Lakeside boasts a variety of pool facilities that cater to both children and adults. Guests have consistently praised the hotel for its extensive and comfortable swimming pool options, including a popular splash pool that kids especially love. The children's pool is frequently noted as a hit among families with many describing it as a fun and enjoyable spot. Multiple pools ensure that the areas are not overly crowded, allowing for a more relaxed experience.
One of the standout features is the splash pool, which many guests describe as amazing and excellent for kids. There is also an infinity pool that has received positive feedback for its cleanliness and enjoyable atmosphere. The rooftop pool offers a unique experience, separated from other pool areas, although it was noted that sometimes it might be closed.
Despite the overall positive reviews, some guests have mentioned that the pools could use better maintenance and cleaning. There have been occasional remarks about the water being less clean than expected and some issues with dampness around the pool areas. Additionally, while the splash pool is frequently highlighted, there are limited facilities specifically for adults.
Overall, the pool facilities at the DoubleTree by Hilton Putrajaya Lakeside are well-regarded for their variety and ability to cater to families with children, making it a delightful and enjoyable destination for a vacation.
The parking situation at DoubleTree by Hilton Putrajaya Lakeside has garnered mixed feedback from guests. On the plus side, the hotel offers ample parking spaces, which are regularly cleaned and secure, ensuring that guests rarely struggle to find a spot for their vehicles. However, the lack of complimentary parking is a recurring point of concern. Guests need to pay a daily parking fee with charges varying, but generally around RM3 per entry or RM8 per day. This charge is seen as an inconvenience with some noting that the system could be improved with added clarity and better management of parking queues. Additionally, the necessity to validate parking tickets at the reception or deal with third-party operators adds to the complexity. Despite the parking being consistently available and safe, the extra cost and occasional confusion regarding the parking system somewhat dampen the convenience. Many guests feel that the parking should be complimentary for hotel patrons.
DoubleTree by Hilton Putrajaya Lakeside is an excellent destination for families, offering a welcoming environment that caters to both children and adults. The hotel is child-friendly with numerous positive remarks about its suitability for family vacations. Guests repeatedly note the kids' pool and playful splash pool as standout features, providing endless entertainment for the little ones. The family-friendly atmosphere ensures parents can relax while their children enjoy the facilities.
Large, spacious family rooms contribute to a comfortable stay for families of all sizes. The hotel maintains a peaceful ambiance, making it ideal for a tranquil family getaway. Privacy is well-preserved, allowing families to enjoy guiltless moments together. The property is also well-managed with excellent customer service, which is frequently appreciated by guests.
The location is conducive to family activities, situated conveniently close to local attractions. The surrounding environment offers great opportunities for family walks, making it perfect for morning strolls. Multiple reviewers emphasize the positive experiences they’ve had during their stays, often noting the child-friendly and comfortable accommodations.
Overall, DoubleTree by Hilton Putrajaya Lakeside stands out as a prime choice for families looking to enjoy a relaxing and enjoyable vacation, complete with excellent amenities and a welcoming atmosphere for children.
DoubleTree by Hilton Putrajaya Lakeside impresses as a typical good hotel in the five-star class, offering an appealing option for five-star seekers. The establishment meets the usual Hilton standards with top-notch quality and luxury evident in its accommodations and services. The hotel is particularly noted for being a great family-friendly destination, delivering a five-star stay for families travelling with kids. The service provided by the staff is exceptional, aligning with the Hilton brand's reputation for comfort and excellence.
Despite some reviews indicating the premises are a bit run down in certain areas and voicing that it didn't meet all five-star expectations, the overall sentiment highlights a superb staycation experience. Guests frequently praise the genuine five-star atmosphere and amenities, accompanied by top-notch service quality that reflects the Hilton brand promise. While the management may have areas to improve upon to fully meet the five-star status, the hotel largely provides a luxury feel and excellent service, making it a repeat favorite for many.
In summary, DoubleTree by Hilton Putrajaya Lakeside offers a mostly impressive five-star experience with luxurious accommodations, high standards of comfort and stellar service, despite some areas needing attention. The stay is generally superb, especially for families, solidifying its status as a top-tier option in its class.
DoubleTree by Hilton Putrajaya Lakeside offers a conducive environment for business travelers, seamlessly combining a businesslike setting with a calm and serene atmosphere. It is notably suitable for various business activities, from important talks and training sessions to formal business meetings, thanks to its well-maintained business center and available meeting rooms. The hotel's strategic location near business areas further enhances its appeal for business engagements, ensuring prompt business involvements and ease of commuting.
Guests appreciate the excellent accommodations, highlighting rooms specifically tailored for business stays, along with reliable wifi to support work needs. The hotel's customer service is praised for being fast and efficient, providing a flexible and accommodating experience that caters well to business requirements. Overall, it stands out as a good business hotel, offering the essential facilities and services to ensure a successful and productive business trip.
DoubleTree by Hilton Putrajaya Lakeside demonstrates a notable commitment to accessibility, making it a viable choice for guests with disabilities. The hotel offers accessible rooms and facilities designed to ensure a comfortable stay. Guests have positively highlighted the well-managed wheelchair accommodation, including accessible parking spaces and rooms. The restaurant is also easily accessible, which enhances dining convenience. However, some limitations were noted, such as the complexity of navigating the hotel and the availability of only one lift. Overall with guiding staff available to assist, the hotel manages to provide a satisfactory level of accessibility.
The DoubleTree by Hilton Putrajaya Lakeside offers an impressive selection of pools, including a stunning rooftop infinity pool. Guests have praised the pool, describing it as beautiful, cool and offering a magnificent view of the lake. The infinity pool provides a perfect blend of relaxation and scenic beauty, rendered even more enjoyable with well-maintained surroundings. Additionally, there are facilities for both adults and children, ensuring a pleasant experience for all ages. However, it's worth noting that some visitors have mentioned concerns about the water quality. Overall, the pool area is a highlight of the hotel, contributing to a memorable stay.
The DoubleTree by Hilton Putrajaya Lakeside boasts an exceptional splash pool designed specifically for children. This well-maintained facility offers a fun and engaging environment where young guests can enjoy numerous water activities. The pool's cleanliness and well-equipped features make it a favorite among kids, who particularly love the splash water zone. Parents appreciate the attentive care given to the children's area and the beautiful design of the space. The splash pool, often described as superb and kid-friendly, offers an enjoyable experience for children, ensuring they have a great time splashing and playing. The pool can get a bit noisy in the mornings due to the number of children enjoying the amenities, but overall, it is a highlight for families staying at the hotel. Highly recommended for its child-friendly environment, the splash pool ensures a delightful stay for both kids and their parents.
The DoubleTree by Hilton Putrajaya Lakeside offers a delightful aquatic experience with its attractively designed outdoor pools. Guests can enjoy a refreshing dip in the multiple pools available, including an infinity pool and a rooftop pool. The variety of pools caters to all ages, making it especially great for families. With designated kids' pools and a splash pool featuring slides, it's no surprise the little ones love it here. The outdoor pool areas are well-appreciated, providing a perfect setting for relaxation. Adults can also find their space with an adult pool and a serene sandy area by the lake, ensuring a pleasant experience for everyone.
Nestled in the picturesque setting of Putrajaya Lakeside, the DoubleTree by Hilton offers a truly luxurious and high-end experience. Guests repeatedly commend the opulent and top-notch accommodations with rooms described as both luxurious and cozy. The beautiful location, coupled with the hotel's classical architecture, sets a unique and sophisticated ambiance that stands out from other establishments. The atmosphere of the hotel exudes luxury, making it a perfect destination for a calm and relaxing getaway. While some feel that the price might be on the higher side compared to the offerings, the overall experience of luxury vacationing appears to be well worth it for those seeking a refined and elegant stay.
DoubleTree by Hilton Putrajaya Lakeside is an ideal destination for couples seeking a romantic escape. Guests highly praise the hotel's beautiful and peaceful ambiance, describing it as perfect for romantic weekends and relaxing holidays. The lakeside views are particularly stunning, making it a prime spot for capturing gorgeous photos, especially during the evening sunset. The atmosphere exudes romance, making it a popular choice for anniversaries, honeymoons and other special occasions with loved ones.
Reviewers have noted that the environment is serene and relaxing, providing a quiet retreat from the hustle and bustle of daily life. Couples have expressed plans to extend their stay on future visits, indicating their satisfaction with the romantic and comfortable accommodations. Overall, the DoubleTree by Hilton Putrajaya Lakeside offers a lovely, romantic setting that beckons couples to return for more memorable experiences.
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Location
Guests consistently praise the hotel’s spacious and classy design, along with its lush, green surroundings. The abundance of trees and nature around the hotel enhances its peaceful environment. The location is particularly celebrated for its relaxing ambiance, away from the bustling city life, providing a perfect retreat for those seeking quiet and relaxation.
Despite its remote feel, the hotel offers convenient access to various facilities and attractions in Putrajaya. While it's not close to shopping malls or the city center, it's a strategic location for accessing the nearby event venues and attractions. The hotel also provides easy access to transportation services like taxis and Grab, making it simple to explore the area or attend events.
Although some guests note that the area lacks entertainment and shopping options within walking distance, the hotel's beautiful architecture, well-maintained property and exceptional service more than compensate for this. The lakeside pools and stunning views from the balconies are particularly noteworthy, making the hotel a great spot for relaxation and family fun.
Overall, DoubleTree by Hilton Putrajaya Lakeside is highly recommended for its peaceful lakeside location, excellent facilities and high-class ambiance, making it a perfect choice for both leisure and business stays.
Breakfast
The breakfast service receives positive feedback, particularly noting the helpfulness and efficiency of the staff even during busy periods. The spacious and cozy breakfast area, often near the inviting splash pool, also adds to the relaxed and enjoyable atmosphere, enhancing the overall experience.
Some guests pointed out that the breakfast buffet could get crowded and occasionally some dishes were not refilled promptly. A few reviews suggested potential improvements, indicating that while the variety was impressive, the quality of specific items could be enhanced.
Overall, the breakfast at DoubleTree by Hilton Putrajaya Lakeside is described as a highlight of the guest experience, providing a wide, delicious array of food choices in a pleasant and accommodating environment.
Dinner
Though options can sometimes be limited and a few diners mentioned specific dishes needing improvement, the overall sentiment remains overwhelmingly positive. Most guests were pleased with the quality and variety of the food, describing it as delicious and the extensive choice available particularly for those who opted for package deals including both dinner and breakfast. The free, welcoming cookies also added a nice touch to the dining experience.
However, there were some critical notes regarding the price with a few guests suggesting it could be better and some found the buffet disappointing. Despite these minor points, the general consensus points towards a delightful and diverse dining encounter at DoubleTree by Hilton Putrajaya Lakeside, ideal for those looking to enjoy a good meal along with excellent hospitality.
Rooms
The executive rooms, especially those with lake views, are singled out as prime choices. Visitors appreciate the luxurious feel and excellent upkeep with some rooms featuring special decorations for occasions like birthdays. The bathrooms are generally clean and well-equipped, although a few reviews mention smaller sizes and maintenance issues like low water pressure or clogged drains.
Family rooms are described as spacious and kid-friendly, offering a good amount of space for larger groups. Some guests note minor inconveniences such as the distance of rooms from the lobby and the occasional musty smell or dustiness. Several reviewers also mention that certain rooms are smaller than expected and some furniture appears outdated.
Despite a few negative comments about room maintenance and varying sizes, the overall sentiment is that the rooms at this hotel provide a comfortable and enjoyable stay. The hotel's unique architecture and well-maintained facilities, including extensive swimming pools and a variety of dining options, further contribute to the positive guest experience.
Beds
Cleanliness
However, there were notable downsides highlighted by some guests. Issues such as dirty bathrooms, moldy smells and unclean cutlery and crockery in the restaurant detracted from their experience. Several guests encountered cockroaches in the toilet and noticed hair residue on towels. Instances of ants in rooms and blood stains on sheets were also reported. Additionally, some areas of the hotel, like the pool and certain rooms, were noted for needing better maintenance and cleaning practices. The general exterior of the hotel and the lobby were sometimes perceived as unwelcoming and run-down.
Overall, while the hotel boasts clean and cozy rooms and a pleasant environment, there are areas for improvement, particularly in terms of consistent cleanliness and maintenance.
Staff
The staff's warm greeting and accommodating nature help create a welcoming atmosphere from check-in to check-out. Reviewers appreciate the uniformly positive interactions with specific kudos directed at individuals like Benjamin from F&B, who is noted for going the extra mile with his kindness. Housekeeping staff are praised for their patience and thoroughness, while managers are recognized for their engagement and effective handling of guest needs.
Despite a few mentions of inexperience among some staff and occasional delays during check-in, the overwhelming sentiment is one of satisfaction with the hotel’s team. The hospitality is also highly esteemed with guests feeling well-cared for even during busy periods, suggesting a well-managed and attentive service culture. The positive impact of friendly gestures such as welcoming cookies and cheerful interactions underscores the hotel's commitment to creating a pleasant guest experience.
In summary, the staff at DoubleTree by Hilton Putrajaya Lakeside excel in providing a friendly, professional and highly attentive environment, significantly enhancing the overall guest experience.
Wi-Fi
However, several guests expressed frustration about the lack of complimentary in-room Wi-Fi, noting that free internet access is available only around the pool area. The need to be a Hilton Honors member to access free Wi-Fi was another common point of contention with some finding the registration process cumbersome. Others mentioned issues with logging in, weak internet connections in certain areas like wing 5 and no Wi-Fi availability in their rooms altogether.
Overall, while the internet service is reliable and speedy in certain areas, the restriction of complimentary Wi-Fi to Hilton Honors members and specific locations within the hotel can be a significant inconvenience for many guests.
Gym
Pool
One of the standout features is the splash pool, which many guests describe as amazing and excellent for kids. There is also an infinity pool that has received positive feedback for its cleanliness and enjoyable atmosphere. The rooftop pool offers a unique experience, separated from other pool areas, although it was noted that sometimes it might be closed.
Despite the overall positive reviews, some guests have mentioned that the pools could use better maintenance and cleaning. There have been occasional remarks about the water being less clean than expected and some issues with dampness around the pool areas. Additionally, while the splash pool is frequently highlighted, there are limited facilities specifically for adults.
Overall, the pool facilities at the DoubleTree by Hilton Putrajaya Lakeside are well-regarded for their variety and ability to cater to families with children, making it a delightful and enjoyable destination for a vacation.
Parking
Family
Large, spacious family rooms contribute to a comfortable stay for families of all sizes. The hotel maintains a peaceful ambiance, making it ideal for a tranquil family getaway. Privacy is well-preserved, allowing families to enjoy guiltless moments together. The property is also well-managed with excellent customer service, which is frequently appreciated by guests.
The location is conducive to family activities, situated conveniently close to local attractions. The surrounding environment offers great opportunities for family walks, making it perfect for morning strolls. Multiple reviewers emphasize the positive experiences they’ve had during their stays, often noting the child-friendly and comfortable accommodations.
Overall, DoubleTree by Hilton Putrajaya Lakeside stands out as a prime choice for families looking to enjoy a relaxing and enjoyable vacation, complete with excellent amenities and a welcoming atmosphere for children.
5 Star
Despite some reviews indicating the premises are a bit run down in certain areas and voicing that it didn't meet all five-star expectations, the overall sentiment highlights a superb staycation experience. Guests frequently praise the genuine five-star atmosphere and amenities, accompanied by top-notch service quality that reflects the Hilton brand promise. While the management may have areas to improve upon to fully meet the five-star status, the hotel largely provides a luxury feel and excellent service, making it a repeat favorite for many.
In summary, DoubleTree by Hilton Putrajaya Lakeside offers a mostly impressive five-star experience with luxurious accommodations, high standards of comfort and stellar service, despite some areas needing attention. The stay is generally superb, especially for families, solidifying its status as a top-tier option in its class.
Business
Guests appreciate the excellent accommodations, highlighting rooms specifically tailored for business stays, along with reliable wifi to support work needs. The hotel's customer service is praised for being fast and efficient, providing a flexible and accommodating experience that caters well to business requirements. Overall, it stands out as a good business hotel, offering the essential facilities and services to ensure a successful and productive business trip.
Accessible
Infinity Pool
Children's Pool
Outdoor Pool
Luxury
Romantic
Reviewers have noted that the environment is serene and relaxing, providing a quiet retreat from the hustle and bustle of daily life. Couples have expressed plans to extend their stay on future visits, indicating their satisfaction with the romantic and comfortable accommodations. Overall, the DoubleTree by Hilton Putrajaya Lakeside offers a lovely, romantic setting that beckons couples to return for more memorable experiences.
Yes, DoubleTree by Hilton Putrajaya Lakeside has pool(s) that belong to one or more of the following categories: Infinity Pool, Children's Pool, Outdoor Pool.
Yes, a spa is available at DoubleTree by Hilton Putrajaya Lakeside.
No, DoubleTree by Hilton Putrajaya Lakeside doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton Putrajaya Lakeside.
Yes, DoubleTree by Hilton Putrajaya Lakeside has a gym.
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