Sura Design Hotel & Suites
Istanbul
41.00867800,
28.97600300
,
Divan Yolu Cad. Ticarethane Sok. No 43 Sultanahmet
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Summary of reviewsSura Design Hotel & Suites is celebrated for its prime location in the heart of Istanbul’s Sultanahmet district. It offers easy access to major historical attractions like the Hagia Sophia, Blue Mosque, Topkapi Palace and the Grand Bazaar, making it perfect for sightseeing. Guests appreciate the hotel's proximity to public transport, restaurants, cafes and shops, all contributing to a lively yet peaceful ambiance.
The breakfast service elicits mixed reviews with many enjoying the delicious and varied offerings and the stunning view of the Blue Mosque from the breakfast room. However, some guests feel there could be more variety and better coffee. The dinner experience, particularly in the rooftop restaurant and Deraliye Restaurant, receives high praise for quality, ambiance and magnificent views, making it a memorable part of the stay.
Rooms at the hotel are often described as spacious, clean and beautifully decorated, providing a comfortable and aesthetically pleasing environment. Amenities like comfortable bedding and daily supplies enhance the stay. However, some guests note issues with air conditioning, occasional noise and the condition of certain fixtures. Cleanliness throughout the hotel is consistently commended with daily housekeeping maintaining high standards.
The staff at Sura Design Hotel & Suites are frequently highlighted for their exceptional service, friendliness and professionalism, creating a warm and welcoming atmosphere. Many guests mention specific staff members by name for their excellent service with the entire team across various departments receiving praise.
While the hotel offers reliable wifi, some guests report occasional issues with signal strength. The gym, located in a sister hotel across the street, is well-maintained but the separation is sometimes seen as inconvenient.
The hotel is also noted for being family-friendly with spacious rooms and a range of children’s activities. Special touches like room decorations for birthdays enhance the family experience, despite minor calls for more child-friendly food options.
Nightlife around the hotel is vibrant with numerous late-night restaurants and cafes. The hotel’s rooftop restaurant provides a great evening dining experience. Beds are generally comfortable and clean, though some guests mention discomfort with the practice of joining two single beds to form a double.
Overall, Sura Design Hotel & Suites offers an excellent base for travelers looking to explore Istanbul’s rich cultural heritage, combining comfort, convenience and exceptional service.
Categories
The breakfast service elicits mixed reviews with many enjoying the delicious and varied offerings and the stunning view of the Blue Mosque from the breakfast room. However, some guests feel there could be more variety and better coffee. The dinner experience, particularly in the rooftop restaurant and Deraliye Restaurant, receives high praise for quality, ambiance and magnificent views, making it a memorable part of the stay.
Rooms at the hotel are often described as spacious, clean and beautifully decorated, providing a comfortable and aesthetically pleasing environment. Amenities like comfortable bedding and daily supplies enhance the stay. However, some guests note issues with air conditioning, occasional noise and the condition of certain fixtures. Cleanliness throughout the hotel is consistently commended with daily housekeeping maintaining high standards.
The staff at Sura Design Hotel & Suites are frequently highlighted for their exceptional service, friendliness and professionalism, creating a warm and welcoming atmosphere. Many guests mention specific staff members by name for their excellent service with the entire team across various departments receiving praise.
While the hotel offers reliable wifi, some guests report occasional issues with signal strength. The gym, located in a sister hotel across the street, is well-maintained but the separation is sometimes seen as inconvenient.
The hotel is also noted for being family-friendly with spacious rooms and a range of children’s activities. Special touches like room decorations for birthdays enhance the family experience, despite minor calls for more child-friendly food options.
Nightlife around the hotel is vibrant with numerous late-night restaurants and cafes. The hotel’s rooftop restaurant provides a great evening dining experience. Beds are generally comfortable and clean, though some guests mention discomfort with the practice of joining two single beds to form a double.
Overall, Sura Design Hotel & Suites offers an excellent base for travelers looking to explore Istanbul’s rich cultural heritage, combining comfort, convenience and exceptional service.
Boutique-style Hotel
While located in Sultanahmet, the Sura Design Hotel & Suites offers a unique boutique experience with its stylish design and Ottoman-inspired decor. The hotel features a beautiful courtyard, a spa, and a restaurant serving traditional Turkish cuisine.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
To whom is your hotel/accommodation accessible?
People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms? Yes, to certain rooms
Please specify: Ground Floor
Please specify: Ground Floor
Are there any facilities that guests who use a wheelchair cannot reach? No
Show more...Hotel with Gym
About Sura Design Hotel & Suites
License: 13617
Guest Reviews
Location
The hotel's central position allows for easy access to public transport, including the Sultanahmet tram station, which is only a short walk away. This makes it simple for visitors to navigate the city and visit other notable areas like Galata and Taksim. Additionally, the surrounding neighborhood is dotted with numerous restaurants, cafes and shops, providing a lively yet charming atmosphere for guests to enjoy.
Despite being at the center of tourist activity, the hotel is situated on a quieter street, ensuring a peaceful stay. The combination of its strategic location, combined with the convenience of many places being within walking distance, offers a perfect base for both short and extended stays in Istanbul. The consistent emphasis on its outstanding location reflects its appeal and suitability for tourists eager to immerse themselves in the historical and cultural heart of the city.
Breakfast
The breakfast service and hospitality mostly receive high marks with special mentions for friendly staff and specific waiters, adding a personal and welcoming touch to the experience. The option to have breakfast at the sister Sura Hagia Sofia Hotel is noted by some guests as a positive.
Despite the praises, a few guests felt the breakfast was not up to a four-star hotel's standard, citing limited variety, cold food and undrinkable coffee. Some were also disappointed with the overall value and freshness of certain items such as bread and croissants. There’s also a call for more child-friendly options like pancakes and crepes.
The buffet style is well-liked by those who prefer having multiple options with the mention of specific items like eggs and omelets being particularly popular. Overall, while the breakfast at Sura Design Hotel & Suites has received high ratings for its variety and the memorable views, there are areas, particularly in terms of variety and quality enhancements, where guests feel it could improve.
Dinner
The hotel's diverse culinary offerings include an Ottoman cuisine experience at Deraliye Restaurant, which stands out for its remarkable flavors. The terrace restaurant is repeatedly mentioned for its excellent and varied food with hearty and delicious meals that guests find satisfying.
While the breakfast experience had mixed reviews, the freshly made omelettes and pancakes upon request received positive feedback. Eateries near the hotel also enjoy high regard, contributing to a vibrant culinary scene.
Despite occasional criticisms about the value of some meals, the overall sentiment towards the hotel's dining options remains positive with many guests relishing the beautiful views and good food.
Rooms
The larger rooms, including those with balconies, are particularly praised for their size and comfort, making them ideal for a relaxing stay. The presence of amenities like comfortable bedding, black-out curtains and a variety of daily supplies (like cotton swabs, body lotion and nail files) contribute to the overall positive perception of the accommodations. Additionally, rooms with views, whether facing the road or garden, also receive favorable mentions.
However, some reviews note occasional downsides. These include issues with air conditioning, noise from the street or hotel corridors and worn-out bathroom fixtures in certain rooms. A few guests found the carpets dirty and noted unpleasant smells. There's a recurring theme of smaller rooms being perceived as cramped, lacking proper natural light and occasionally not matching the size or condition seen in the promotional photos.
Despite these mixed feelings on specific details, the comprehensive cleanliness and consistent room service receive robust praise, ensuring that rooms are tidied and well-maintained daily. Guests also frequently compliment the hotel for its excellent heating systems, beautiful decor, cozy atmosphere and overall high standard of comfort.
The strategic location of the hotel with many cafes and restaurants nearby, adds to the convenience, making it a worthwhile choice for travelers looking to balance comfort with accessibility. In summary, while there are areas for improvement, 'Sura Design Hotel & Suites' generally provides a comfortable and aesthetically pleasing environment that meets the expectations of most of its guests.
Beds
However, some guests experienced discomfort due to the hotel's practice of joining two single beds to form a double bed, which at times caused a noticeable gap. A few reviews mention old or unsupportive mattresses and small duvets not adequately covering the beds.
Despite these occasional issues, the majority of the guests enjoyed the comfort and cleanliness of the beds, making it a restful place to stay.
Cleanliness
Guests particularly appreciate the well-maintained wellness area, including a clean spa. Daily cleaning services and amenities like water refills and fresh towels add to the positive experience. Despite occasional remarks about the need for carpet cleaning in some rooms, the overall cleanliness of the hotel is generally described as outstanding.
The hotel's decor is also appreciated for its beauty and cleanliness, enhancing the overall ambiance. Additionally, the property adheres to COVID-19 guidelines, adding an extra layer of assurance for health-conscious travelers. While some minor cleanliness issues were noted, such as dust behind the bed in a few instances, the overwhelming majority of reviews highlight the exceptional cleanliness and pleasant environment of Sura Design Hotel & Suites.
Staff
The staff across various departments, including reception, housekeeping and concierge, receive commendations for their efforts to ensure guests feel at home. The reception and check-in process is often highlighted for its efficiency and the professionalism of the front desk team, including individuals like Murat and Elena. Moreover, the restaurant and breakfast staff, such as Gul and Sezgin, are also celebrated for their hospitality and cheerful service.
Special events and personal requests are handled with great care, often with extra efforts like room decorations for anniversaries and thoughtful gestures. The attentive nature of the staff extends to personalized service with managers like Ilhan being recognized for their problem-solving abilities and excellent communication skills. Guests appreciate the staff's ability to provide practical assistance, whether it's offering local tips organizing transfers and excursions or even assisting with language translations.
Despite a few critical remarks regarding occasional lapses in service or less helpful interactions, the overwhelming majority of reviews express gratitude and satisfaction with the staff's efforts. The Sura Design Hotel & Suites is consistently recommended for its outstanding commitment to guest service, underpinned by a genuine, friendly and highly professional team.
Wi-Fi
Gym
Family
The hotel's staff received consistent praise for their friendly and attentive service, often going the extra mile to make guests feel like part of the family. They were particularly appreciated for their efforts in making special occasions memorable, such as decorating rooms with balloons for birthdays. The family lounging area was highly regarded, providing a relaxing space for parents and children alike.
While there were many positive comments, a few guests did feel there could be more food options catered for children, like pancakes or crepes. Another noted downside was the lack of access for cars at the main door, which could pose a minor inconvenience, especially for those without a car.
Overall, Sura Design Hotel & Suites comes highly recommended for families looking for a friendly and accommodating stay with plenty of activities to keep children entertained and a welcoming atmosphere that ensures a memorable holiday.
Nightlife
Business
Guests have highlighted the helpfulness of the staff, who assist readily with transportation to local places, adding to the smooth business travel experience. Despite a few mentions of slow and unhelpful concierge service, the overall impression remains positive due to the professional staff.
A notable mention is the Fulia on the roof restaurant, which provides a homely atmosphere for guests during their business stay, making long stays less taxing.
In conclusion, Sura Design Hotel & Suites stands out for business travelers due to its excellent location, professional services and accommodating staff, ensuring a productive and comfortable stay.
Accessible
Boutique-Style
No, Sura Design Hotel & Suites doesn't have any pool.
No, a spa isn't available at Sura Design Hotel & Suites.
No, Sura Design Hotel & Suites doesn't allow dogs.
No, parking facilities aren't available at Sura Design Hotel & Suites.
Yes, Sura Design Hotel & Suites has a gym.
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