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Summary of reviewsTokyu Stay Shibuya Shin-Minamiguchi stands out primarily for its exceptional location in Tokyo’s vibrant Shibuya district. The hotel's proximity to Shibuya Station, particularly the New South Exit, facilitates easy access to major train lines and key attractions such as the iconic Shibuya Scramble Crossing and numerous shopping and dining options. Its central yet quiet placement ensures restful nights and convenience with nearby amenities like convenience stores, restaurants and direct trains to Narita Airport.
The breakfast experience, however, leaves much to be desired. Guests report mixed feelings with notable criticisms about the collection process and the limited, often unappealing, variety. In contrast, Jonathan's next door provides a more favorable breakfast option, although the system still requires improvements in organization and selection.
Room feedback is similarly mixed with many guests appreciating the compact yet well-equipped spaces featuring mini kitchens and washer/dryers. These features are especially beneficial for longer stays. Despite occasional issues like dated decor and minor cleanliness oversights, the rooms are generally considered clean, modern and equipped with comfortable beds. Some guests, however, find them smaller than expected, particularly the double beds, which are often deemed less ideal for couples.
The hotel’s cleanliness has received various reviews with many praising the spots' cleanliness and functionality, enhanced by friendly, helpful staff. Yet, inconsistent housekeeping and occasional cleanliness issues, particularly in the bathrooms, highlight areas needing improvement.
The staff at Tokyu Stay Shibuya Shin-Minamiguchi are frequently commended for their friendliness and helpfulness, contributing positively to guest experiences despite occasional language barriers.
Wi-Fi quality varies between the main building and the annex with the latter experiencing poorer connectivity. The hotel generally provides a quiet environment conducive to relaxation and work.
Family travelers find the hotel particularly accommodating, thanks to its convenient proximity to amenities like Family Mart and other family-friendly options, making it a practical choice for those with children.
For nightlife enthusiasts, the location is ideal, offering easy access to Shibuya’s bustling nightlife and entertainment options. The hotel strikes a balance between proximity to action and providing a quiet retreat.
While the beds are generally comfortable, especially for solo travelers, some guests feel they could be better suited to couples and opinions on mattress firmness and pillow comfort vary.
As a three-star hotel, Tokyu Stay Shibuya Shin-Minamiguchi offers decent value with neat rooms and good service that align with its rating, making it suitable for both leisure and business travelers. The hotel is particularly recommended for business travelers due to its functional amenities and proximity to key business locations. Rooms are spacious compared to typical business hotels, providing an ideal environment for work and rest.
Overall, Tokyu Stay Shibuya Shin-Minamiguchi is a prime choice for those seeking convenience, comfort and a vibrant Tokyo experience, though there are areas where improvements could enhance the guest experience further. Show more
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Categories
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Free Wi-Fi
Business Hotel
3-Star Hotel
Room Types
Standard Double Room - Single UseProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned double room provides a flat-screen TV, a washing machine, a wardrobe and a safe deposit box. The unit offers 1 bed.
Standard Double RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. This double room is air-conditioned and features a flat-screen TV, a washing machine, a wardrobe and a safe deposit box. The unit offers 1 bed.
Annex - Standard Double - Single UseProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. This double room is air-conditioned and features a flat-screen TV, a washing machine, a wardrobe and a safe deposit box. The unit offers 1 bed.
Annex - Standard Double RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. This double room is air-conditioned and has a flat-screen TV, a washing machine, a wardrobe and a safe deposit box. The unit has 1 bed.
Standard Double Room - Single UseProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned double room provides a flat-screen TV, a washing machine, a wardrobe and a safe deposit box. The unit offers 1 bed.
Standard Double RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. This double room is air-conditioned and has a flat-screen TV, a washing machine, a wardrobe and a safe deposit box. The unit has 1 bed.
Superior Double Room - Single UseOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. In the fully equipped kitchenette, guests will find a refrigerator, kitchenware, a microwave and an electric kettle. The double room offers air conditioning, a washing machine, a wardrobe, a safe deposit box, as well as a flat-screen TV. The unit has 1 bed.
Superior Double RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The well-equipped kitchenette has a refrigerator, kitchenware, a microwave and an electric kettle. This double room is air-conditioned and features a flat-screen TV, a washing machine, a wardrobe and a safe deposit box. The unit offers 1 bed.
Superior Queen Room - Single UseProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. Meals can be prepared in the well-fitted kitchenette, which comes with a refrigerator, kitchenware, a microwave and an electric kettle. The air-conditioned double room provides a flat-screen TV, a washing machine, a wardrobe and a safe deposit box. The unit offers 1 bed.
Queen RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. Meals can be prepared in the well-fitted kitchenette, which comes with a refrigerator, kitchenware, a microwave and an electric kettle. This double room is air-conditioned and features a flat-screen TV, a washing machine, a wardrobe and a safe deposit box. The unit offers 1 bed.
Superior Twin Room - Single UseProviding free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. Meals can be prepared in the well-fitted kitchenette, which comes with a refrigerator, kitchenware, a microwave and an electric kettle. The air-conditioned twin room provides a flat-screen TV, a washing machine, a wardrobe and a safe deposit box. The unit offers 2 beds.
Superior Twin RoomOffering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. Meals can be prepared in the well-fitted kitchenette, which is fitted with a refrigerator, kitchenware, a microwave and an electric kettle. The air-conditioned twin room offers a flat-screen TV, a washing machine, a wardrobe and a safe deposit box. The unit has 2 beds.
Deluxe Twin RoomThe well-fitted kitchenette has a refrigerator, kitchenware, a microwave and an electric kettle. The twin room features air conditioning, a washing machine, a terrace with city views as well as a private bathroom boasting a bath. The unit has 2 beds.
Delux Twin room with SofabedMeals can be prepared in the well-fitted kitchenette, which is equipped with a refrigerator, kitchenware, a microwave and an electric kettle. The triple room provides air conditioning, a washing machine, a terrace with city views as well as a private bathroom featuring a bath. The unit offers 3 beds.
Family Twin RoomFeaturing free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a bidet. Guests can make meals in the kitchenette that features a refrigerator, kitchenware, a microwave and an electric kettle. The family room features air conditioning, a washing machine, a wardrobe, a safe deposit box, as well as a flat-screen TV. The unit has 2 beds.
Family Twin room with 1 SofabedOffering free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a bidet. Guests can make meals in the kitchenette that is fitted with a refrigerator, kitchenware, a microwave and an electric kettle. The triple room offers air conditioning, a washing machine, a wardrobe, a safe deposit box, as well as a flat-screen TV. The unit offers 3 beds.
Family Twin Room with 2 SofabedFeaturing free toiletries and bathrobes, this quadruple room includes a private bathroom with a bath, a shower and a bidet. In the kitchenette, guests will find a refrigerator, kitchenware, a microwave and an electric kettle. The air-conditioned quadruple room features a flat-screen TV, a washing machine, a wardrobe and a safe deposit box. The unit has 4 beds.
Guest Reviews
8.0
Very Good
Location
Tokyu Stay Shibuya Shin-Minamiguchi shines thanks to its exceptional location in the vibrant Shibuya district. Its proximity to Shibuya Station, particularly the New South Exit, is a highlight, making it incredibly convenient for guests to explore the city and access major train lines. The hotel stands out for being just a short, comfortable walk from key attractions such as Shibuya Scramble Crossing, various shopping areas and a multitude of dining options.
Guests commend the hotel's central yet quiet placement, ensuring restful nights away from the hustle and bustle. The convenience stores, restaurants and Shibuya Stream building nearby add to the appeal, providing everything one might need within easy walking distance. The hotel's location not only facilitates easy transport links, including direct trains to Narita Airport via the Narita Express, but also grants effortless access to other vibrant areas like Harajuku.
In summary, Tokyu Stay Shibuya Shin-Minamiguchi offers a prime location with unparalleled convenience, making it an ideal base for travelers looking to explore and experience the best of Tokyo.
Breakfast
Reviews for breakfast at Tokyu Stay Shibuya Shin-Minamiguchi reveal a mixed experience. While some guests appreciated the convenience of enjoying breakfast in their rooms and found the Japanese option to be fantastic, many others found significant drawbacks. The breakfast setup requires guests to go to the lobby to collect their meal, which typically consists of microwaveable dishes, such as frozen soups or bread, to be heated in their rooms. This process has been described as inconvenient and lacking in flavor.
Many reviews criticized the limited and often unappealing selection, noting that the Western breakfast option was not well received with complaints about cold pancakes and non-melting margarine. The lack of a buffet and the necessity to arrive early to secure a Japanese breakfast further contributed to dissatisfaction.
There were mentions of breakfast being served at Jonathan's next door, which seemed to offer good quality food. However, the uncertainty regarding the breakfast venue and the shift from a former family restaurant at the basement has caused confusion among guests. Some found the breakfast system slightly cumbersome, preferring the open variety from the older setup. Overall, while there are a few positives regarding breakfast options, the general consensus points to a need for significant improvement in both variety and organization.
Rooms
The rooms at Tokyu Stay Shibuya Shin-Minamiguchi receive mixed feedback, primarily centered around their size and amenities. Guests frequently note that rooms are compact, as is typical in Tokyo, but many find them comfortably equipped with everything needed, including mini kitchens and washer/dryers. The presence of these facilities is particularly appreciated by those staying for longer periods. Despite some reports of dated decor and occasional issues such as peeling wallpaper or minor cleanliness oversights, most reviews commend the rooms for being very clean and modern. The beds are generally described as comfortable, though some find them a bit small.
Some rooms feature a small balcony, adding a touch of outdoor space, though views may be limited. The bathrooms garner positive remarks for their quality. Noise does not seem to be a major issue with many guests describing the rooms as quiet and conducive to a good night’s sleep.
Overall, while the room sizes are modest, often smaller than expected or depicted, the efficient use of space and inclusion of useful amenities like washing machines and kitchenettes contribute positively to the guest experience. Modern touches like a TV with streaming capabilities add to the appeal, making these accommodations a practical choice for both short and extended stays.
Beds
At Tokyu Stay Shibuya Shin-Minamiguchi, the overall feedback regarding the beds presents a mix of opinions. Many guests find the beds to be comfortable, often emphasizing layouts that contribute to a good night's sleep. Some reviewers mention that the beds are spacious and well-suited for solo travelers, offering ample room for one person.
However, there are consistent remarks about the size of the double beds, which several guests found to be small or narrow, making them less ideal for couples. The firmness of the mattresses is another common point of discussion with some guests appreciating the firm support while others found them overly hard or uncomfortable. Pillows also received mixed reviews, often described as thin, flat or too firm, leading some guests to wish for softer options.
Despite these mixed sentiments, the hotel rooms are noted for their overall comfort and proper equipment, providing a decent space for rest and relaxation. However, the absence of daily bed making and cleaning services, as well as occasional lapses in towel changes, were also highlighted by some guests. The layout of the rooms sometimes made bed access somewhat awkward, particularly when beds were pushed into corners.
In summary, while the beds at Tokyu Stay Shibuya Shin-Minamiguchi cater well to solo travelers and those who prefer firmer mattresses, couples and those with specific pillow preferences might find the accommodations less ideal.
Cleanliness
The cleanliness of Tokyu Stay Shibuya Shin-Minamiguchi receives mixed reviews from guests. Many commend the hotel for its clean and spacious rooms, describing them as very clean, spotlessly clean and comfortable. The facilities are noted as clean and functional, contributing to a generally pleasant and convenient stay. Guests appreciate the modern design and the good size of the rooms, which are also equipped with useful amenities like a washing machine and cooking facilities. Additionally, the friendly and helpful staff enhance the overall experience.
However, several reviews highlight areas needing improvement. Some guests encountered issues with cleanliness, particularly in the bathrooms, which were described as having mold, unpleasant odors and being less thoroughly cleaned. Instances of dirt, dust and even previous guests' items being left behind were mentioned, pointing to inconsistent housekeeping standards. Furthermore, the lack of regular room servicing during guests' stays, aside from changing bins and providing new towels, was a recurring complaint.
Overall, while many find the hotel clean and comfortable with helpful amenities and friendly staff, there are notable mentions of cleanliness lapses, particularly in the bathroom and common areas, which could benefit from more rigorous attention to detail.
Staff
Tokyu Stay Shibuya Shin-Minamiguchi boasts a team of beautiful and generally polite staff, frequently praised for their friendliness and helpfulness. Guests appreciated the way the staff assisted with luggage transfers and room changes, despite occasional communication barriers—many staff members spoke English, though not all. The front desk received accolades for its professionalism and attentiveness, especially during check-in and check-out processes, which were often seamless and efficient.
While guest reviews highlight the warmth and kindness of the staff, noting that they were always quick to respond to issues and incredibly accommodating, there are mentions of a few negative interactions. A minority of guests found some employees to be unhelpful or even slightly disrespectful. The reception's ability to handle English-language inquiries varied with some noting excellent communication and others facing challenges. Despite these sporadic concerns, the general consensus reflects a positive experience, characterized by the staff’s courteous, supportive and smiling demeanor.
Wi-Fi
Guests have noted mixed experiences with the Wi-Fi at Tokyu Stay Shibuya Shin-Minamiguchi. In the main building, the Wi-Fi reception is good with a fast connection and strong signal throughout. This makes it easy to work with the internet. The TV equipped with Netflix and YouTube is a notable feature appreciated by many. However, in the annex, the Wi-Fi quality is reported to be poor and inconsistent, which can lead to frequent interruptions. The overall ambience of the hotel is quiet, offering a peaceful environment for relaxation or work.
Family
Tokyu Stay Shibuya Shin-Minamiguchi seems to be a highly favorable spot for families traveling with kids. A standout feature repeatedly mentioned is the convenient proximity to Family Mart, as it is either right downstairs or very close by, making late-night snack runs and quick access to necessities incredibly easy. The location overall is noted as one of the best parts of the hotel with nearby amenities such as Starbucks, McDonald's and other family-friendly options adding to the convenience.
Families have found the hotel to be very suitable with facilities that make it comfortable for parents and children alike. Although one guest noted that the first-floor family restaurant was closed, the overall sentiment remains positive. The hotel is described as accommodating and convenient for families of varying sizes, making it a practical choice for those traveling with kids.
Nightlife
Tokyu Stay Shibuya Shin-Minamiguchi is ideally situated for those looking to immerse themselves in the vibrant nightlife of Tokyo. The hotel's location offers plenty of nightlife options within walking distance, making it extremely convenient for guests who want to explore bars, clubs and restaurants nearby. Close to the station and nightlife spots, it provides easy access to the bustling Shibuya crossing and the surrounding areas without being in the middle of the hustle and bustle.
The area around the hotel is alive with activity, featuring a happening nightlife scene replete with lively clubs, stylish cafes and many great dining options. Guests will find themselves in an active nightlife district, perfect for those seeking evening entertainment. Additionally, the hotel is just a few steps from downtown Shibuya and the Shibuya Stream, offering a dynamic city atmosphere and proximity to a big shopping mall and numerous other amenities.
While the nighttime vibrancy is a significant advantage, note that it can get noisy at night due to the trains nearby. Despite this, the hotel's fabulous location and the plethora of nightlife options make it a prime choice for those looking to enjoy the energetic scene around Shibuya.
3 Star
Tokyu Stay Shibuya Shin-Minamiguchi is a solid choice for those seeking decent value for money within Tokyo's bustling Shibuya district. As a three-star hotel, it delivers appropriate amenities and services that align well with its rating. The rooms are neatly maintained, though some guests did note the presence of peeling wallpaper and outdated facilities. Despite these minor drawbacks, many found the hotel to be a great deal with fair rates and good service. It strikes a balanced note - not overly fancy, yet certainly more than basic. This standard hotel offers a comfortable stay for both leisure and business travelers looking for affordability in a prime location. However, potential guests should be aware that breakfast facilities are not available.
Business
Tokyu Stay Shibuya Shin-Minamiguchi is a highly recommended choice for business travelers, offering a comfortable and functional environment ideal for long business trips. Situated in a great location with proximity to key business spots, it’s very convenient for those who need quick access to their work destinations.
Praised for its business-friendly atmosphere, the hotel features rooms that include well-designed workspaces with wide desks, making it suitable for working or studying. Guests have noted that the beds are comfortable, avoiding the bouncy feel often associated with typical business hotels, ensuring a restful night’s sleep.
The hotel's three-star rating reflects its capacity to meet business needs effectively and many reviews emphasize how it frequently becomes a preferred choice for work-related stays. Spacious compared to other business hotels, Tokyu Stay Shibuya Shin-Minamiguchi consistently provides a comfortable and easy-to-spend-in environment, making it one of the best options for business travelers in the area.
No, Tokyu Stay Shibuya Shin-Minamiguchi doesn't have any pool.
No, a spa isn't available at Tokyu Stay Shibuya Shin-Minamiguchi.
No, Tokyu Stay Shibuya Shin-Minamiguchi doesn't allow dogs.
No, parking facilities aren't available at Tokyu Stay Shibuya Shin-Minamiguchi.
No, Tokyu Stay Shibuya Shin-Minamiguchi doesn't have a gym.