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Summary of reviewsHotel Ylem in Houston enjoys broad acclaim across various review categories, reflecting a predominantly positive guest experience. Situated conveniently near the Houston Medical Center, MD Anderson Hospital and NRG Stadium, guests appreciate its central, safe and quiet location with easy access to dining and shopping. Visitors frequently highlight the hotel's proximity to medical facilities and major event venues, further complemented by friendly, helpful staff.
The breakfast at Hotel Ylem, included in the room rate, generally receives positive reviews for its quality and range, featuring hot options like eggs, sausage and biscuits. Though some guests suggest additional variety, particularly healthier choices, many find the breakfast a delightful and convenient start to their day.
Rooms at Hotel Ylem are praised for their cleanliness, spaciousness and comfort, adorned with trendy and eclectic decor that appeals to many guests. However, there are occasional mentions of musty odors, dampness and some maintenance issues. Overall, the rooms' size, comfort and artistic design enhance the guest experience.
Cleanliness across the hotel is generally commended with many appreciating the well-kept, stylish and safe environment, despite some reports of outdated facilities and occasional lapses in specific areas like bathrooms.
The staff stands out as a significant asset, earning high marks for their friendliness, professionalism and willingness to assist, which greatly enriches the guest experience. Notable employees like Tammy and Jaya, among others, are frequently mentioned for their exceptional service.
While the gym has received less favorable reviews due to frequent closures and equipment issues, other amenities like free WiFi and ample, secure parking are well-received. The WiFi service with some intermittent issues, generally meets guests' expectations and the parking convenience adds to the hotel's appeal.
Families find Hotel Ylem accommodating and enjoyable with spacious family rooms and fun decor. The efficient service and family-friendly facilities, including transport assistance, make it a preferred choice for family travelers.
The beds are largely praised for comfort, though there are occasional remarks about inconsistencies in mattress quality and cleanliness. Nonetheless, most guests report a restful sleep experience.
Hotel Ylem, despite its three-star rating, often exceeds guest expectations, offering a blend of affordability, quality service and a strategic location. It presents a suitable option for business travelers with its reliable WiFi and effective service, even without a dedicated business center.
Lastly, the hotel is commended for its accessibility features, catering well to guests with disabilities by providing handicap rooms, accessible facilities and convenient parking options.
In summary, Hotel Ylem delivers a commendable stay characterized by an excellent location, friendly staff, comfortable accommodations and favorable amenities, making it a worthwhile choice for both leisure and business travelers. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Room Types
King Room - Non-SmokingThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The double room offers a wardrobe, tumble dryer, a carpeted floor, heating and a flat-screen TV. The unit has 1 bed.
Superior King Room - Non-SmokingThe spacious double room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The double room offers a wardrobe, tumble dryer, a sofa, a carpeted floor and a TV. The unit has 1 bed.
Queen Room with Two Queen Beds - Non-SmokingThe family room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The family room provides a wardrobe, tumble dryer, a carpeted floor, heating, as well as a flat-screen TV. The unit has 2 beds.
Superior Queen Room with Two Queen Beds - Non-SmokingThe family room features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The family room provides a wardrobe, tumble dryer, a sofa, a carpeted floor, as well as a TV. The unit offers 2 beds.
Queen Room with Two Queen Beds - Accessible/Non-Smoking The quadruple room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The unit has 2 beds.
King Room - Accessible/Non-SmokingThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The double room offers a wardrobe, tumble dryer, a carpeted floor, heating and a flat-screen TV. The unit offers 1 bed.
Guest Reviews
8.1
Very Good
Location
Hotel Ylem boasts an enviable location that has received widespread praise from guests. Perfectly situated near the Houston Medical Center, MD Anderson Hospital and NRG Stadium, the hotel offers easy access to both medical facilities and major event venues. Guests frequently highlight the convenience for those with medical appointments or attending events at the stadium, noting that it's often within walking distance.
The proximity to a plethora of restaurants, grocery stores and shopping centers such as Target, Ross and various fast-food chains is another major plus. Whether it's for a quick meal or a leisurely night out, the nearby dining and shopping options cater to a variety of needs and preferences.
Notably, the hotel is described as quiet and clean, providing a peaceful retreat despite its central location in a relatively safe part of town. The hotel’s staff also receives high marks for being friendly and helpful, which enhances the overall guest experience. For those driving, the availability of secure parking is appreciated, although some guests noted minor inconveniences related to traffic when leaving the hotel.
Overall, the strategic location, combined with the helpful amenities and reliable service, makes Hotel Ylem an excellent choice for visitors to Houston.
Breakfast
At Hotel Ylem, the breakfast experience gathers a variety of opinions, though many guests find it a satisfying start to their day. The breakfast is frequently described as good, delicious and even excellent, offering a decent selection with notable hot options like eggs, sausage, biscuits and gravy. The complimentary breakfast is a consistent highlight, appreciated for its convenience and quality, particularly for a hotel setting.
However, some reviews note areas for improvement. Guests have mentioned that the breakfast could benefit from more variety, including healthier options and fresh fruit. Specific criticisms include a lack of vegetables, waffles and tea. The quality of certain items like biscuits and scrambled eggs also varied with some finding them subpar or unsatisfying.
Overall, while some guests find the breakfast lacking in variety and freshness, others praise its range of options and the fact that it is included in the room rate. The hotel's clean environment, friendly staff and the bonus of a free meal make it a generally positive experience for many visitors.
Rooms
Hotel Ylem offers a mixed yet generally positive experience when it comes to their rooms. Guests frequently praised the cleanliness, spaciousness and comfort of the rooms. Many reviews highlight the super comfortable beds and the trendy, eclectic decor that gives a homey feel. The rooms are described as well-provisioned with amenities like fridges, microwaves and good lighting. The artistic design and unique theming of the hotel add a charming touch that many find appealing.
However, there are some consistent areas of concern. Several guests noted a persistent musty or chemical smell in the rooms, while others mentioned issues with room dampness, mildew and dated facilities. Some rooms had issues with the bathroom and general upkeep, including sticky carpets and missing shower curtains. There were sporadic reports of plumbing and air conditioning breakdowns, adding to guest discomfort.
Overall, the rooms at Hotel Ylem are well-regarded for their size, comfort and stylish decor, but the hotel could benefit from addressing the mentioned maintenance and odor issues to enhance guest satisfaction fully.
Beds
Hotel Ylem's beds receive a diverse array of feedback from guests, leaning predominantly towards positive impressions. Many reviewers praise the beds as super comfortable with numerous mentions of comfy and very comfortable beds. Guests also appreciate the pillows, often describing them as soft and fluffy, enhancing the overall sleep experience.
However, there are some mentions of inconsistencies in bed quality. A few guests found the mattresses worn out, concave or too soft for their liking. Instances of bed discomfort were noted with some describing the beds as very uncomfortable or like a brick.
Cleanliness also varies in the reviews. While several guests found the beds super clean and fairly clean, others pointed out issues such as stained bedspreads, dirty beds and even bed bugs. Despite these concerns, the positive feedback on bed comfort notably outweighs the negatives, suggesting that most guests find the sleeping arrangements at Hotel Ylem satisfactory for a restful night.
Cleanliness
Hotel Ylem garners a mix of feedback regarding its cleanliness from guests, but it generally receives positive remarks. Many reviewers appreciated the clean, spacious and comfortably designed rooms, noting that the hotel is both unique and affordable. Guests often described their accommodations as very clean, comfortable and safe with some emphasizing the stylish and modern decor.
The cleanliness of the hotel is frequently highlighted with several reviews pointing out that the property and facilities are well-kept despite its older nature. The hotel's authenticity and eclectic room designs also earned praise from visitors, adding to their overall positive experience. Cleanliness was frequently mentioned with rooms generally described as super clean and well-provisioned. Guests found the clean environment and neat decor to enhance their stay.
However, some reviews noted occasional issues. A few guests mentioned outdated or damp conditions in certain rooms and bathrooms with some pointing out specific problems like rusty bathtubs, stained carpets or musty smells. The bathrooms, in particular, were sometimes cited as areas needing improvement with specific mention of dirty showers, missing stoppers and rust spots.
Overall, while there were occasional lapses in cleanliness, the hotel maintained a generally clean and comfortable atmosphere. The friendly staff and well-maintained properties were notable positives, making Hotel Ylem a commendable choice for many travelers.
Staff
Hotel Ylem consistently receives praise for its outstanding staff, highlighted by numerous guest reviews. Descriptions of the personnel frequently include terms such as helpful, friendly, accommodating and welcoming. Specific employees like Tammy, Jaya, Jada, Jessica, Tonya and Gerald have left notable impressions with their exceptional service and warm attitudes. Staff members are commended for their courteous, professional demeanor and willingness to assist guests, exemplifying excellent customer service and creating a friendly, homey atmosphere.
Instances of going above and beyond are often mentioned, showing that the staff at Hotel Ylem not only meet but often exceed guest expectations. Maintenance requests are promptly addressed and the complimentary Uber service to MD Anderson adds a thoughtful touch to the stay. Xander at the bar and the housekeeping team also receive accolades, contributing to the overall pleasant experience.
While most reviews are overwhelmingly positive, there are a few mentions of less welcoming incidents, specifically pointing out some inconsistency in the friendliness of the front desk staff during night shifts. However, these are outliers in an otherwise glowing array of feedback.
Ultimately, Hotel Ylem's staff is celebrated for making guests feel valued and comfortable, significantly enhancing the travel experience with their genuine hospitality and attentive service.
Wi-Fi
Hotel Ylem offers a generally positive experience when it comes to internet connectivity. Most guests have reported good, very good and even great WiFi connections during their stays. Its room WiFi has been highlighted as satisfactory and the availability of free WiFi adds to the convenience. However, there are occasional issues with some guests experiencing interruptions or instances where the WiFi did not work at all. Overall, the majority of guests found the WiFi service to meet or exceed their expectations, making it a reliable choice for those needing internet access.
Gym
The gym at Hotel Ylem has faced multiple issues according to guest reviews. Visitors have reported that the gym was frequently closed or under construction without prior notification. Equipment, particularly electric machines and treadmills, were often broken or not working properly. Some guests also noted a musty environment in the gym area. Due to these recurring problems, access to the gym has been inconsistent. However, there is an occasional mention of positive experiences with the gym facilities.
Parking
Hotel Ylem offers a mix of parking experiences that are largely positive with guests frequently appreciating the ample and free parking available. Visitors often highlight the ease with which they find parking spots, noting that there are plenty of spaces and even designated spots right in front of the hotel. The location's lighting at night adds a sense of security, complemented by on-site security measures and guards, which further enhance the feeling of safety.
However, there are some less favorable aspects mentioned. Some guests find the parking lot to be tight with limited spaces and a few remarks point to the lot feeling somewhat sketchy or dirty, particularly at night. Despite this, the overall sentiment leans towards convenience and security with ample free parking being a significant advantage for those staying at Hotel Ylem.
Family
Hotel Ylem comes highly recommended for family travelers. The hotel boasts spacious family rooms that are clean and accommodating, making it easy for families to access all their needs. Guests have noted the hotel's fun and engaging decor, which is particularly appealing to children, ensuring they also have an enjoyable stay. The hotel offers a complimentary breakfast, perfect for families and convenient for those traveling with larger groups. Hotel Ylem also stands out for its family-friendly services, including assistance with transport to the hospital, providing an added layer of convenience and support. Overall, families have found Hotel Ylem to offer a great stay with pleasant experiences and excellent rates tailored to their needs. Some guests have noted noise disturbances from other families, but feedback suggests that the overall experience is still improved for most.
3 Star
Hotel Ylem offers a blend of affordability and satisfactory service, making it an attractive option for budget travelers. Despite its three-star rating, the hotel exceeds expectations on several fronts, particularly when compared to some two-star accommodations. Guests appreciate its location and overall experience, which seem to have remained consistently beneficial over the years.
While some reviews suggest that the hotel's condition has declined, the general consensus highlights the quality of their stay, describing it as good, very good or even superb. The hotel is often commended for being budget-friendly with a nice price point, reinforcing its appeal to those seeking economical lodging options.
In summary, Hotel Ylem effectively balances cost and quality, delivering a notable experience for a three-star hotel. Though there are areas needing improvement, it generally satisfies and, in some cases, surpasses guests' expectations.
Business
Hotel Ylem offers a conducive environment for business travelers seeking a quiet and restful stay. Despite the absence of a dedicated business center and some business amenities, the hotel excels in other aspects essential for a seamless business trip. The wifi quality stands out, making videoconferencing from the rooms reliable and effective. Additionally, the hotel's prompt and efficient service, along with quick email responses even at night, caters well to the needs of busy professionals. The location is highly advantageous for those attending events at NRG Park and conducting business in Houston. For its price, Hotel Ylem is a good choice for short business stays, combining elegance with practicality.
Accessible
Hotel Ylem receives positive feedback regarding its accessibility for guests with disabilities. Many guests appreciated the accessible facilities and the availability of handicap rooms on the first floor, making it easier for those with mobility issues. The hotel offers free and good parking, including disabled parking spaces, which adds to its convenience. Guests reported that the rooms, bathrooms and exits are well-designed to cater to those with mobility challenges, including wheelchair users. The location of the hotel itself is also praised for being accessible with an easily accessible elevator and lobby rounding out the accessible features.
No, Hotel Ylem doesn't have any pool.
No, a spa isn't available at Hotel Ylem.
No, Hotel Ylem doesn't allow dogs.
Yes, parking facilities are available at Hotel Ylem.