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Summary of reviewsThe Hampton Inn & Suites Charleston-West Ashley is highly praised by guests for its prime location, exceptional service, and overall comfort. Strategically positioned, the hotel offers easy access to major roads and attractions such as Folly Beach, downtown Charleston, and local shopping and dining hotspots, providing a perfect base for both leisure and business travelers seeking convenience without the city's bustle.
Guests frequently commend the impeccable cleanliness maintained throughout the property, from rooms to communal spaces, complemented by the warm and professional demeanor of the staff. The friendliness and efficiency of the team, including standout individuals like Louise and Keisha, enhance the welcoming ambiance, adding to the Southern hospitality experience.
The hotel's breakfast receives glowing reviews for its variety and quality, providing a delightful start to the day. While some minor preferences were noted, the remarkable breakfast offerings and well-maintained dining area remain a key highlight. Spacious, clean, and comfortable rooms contribute to the restful environment, with the beds being a notable comfort feature.
Additional amenities, such as a well-kept pool and complimentary Wi-Fi, add to the hotel's appeal, though some challenges with connectivity were mentioned. Despite occasional operational hiccups, the pool is appreciated for its warm, inviting atmosphere.
Overall, the Hampton Inn & Suites Charleston-West Ashley emerges as a reliable and highly recommended choice for travelers to Charleston, with many guests expressing intentions to return. Its combination of strategic location, excellent service, and comfort makes it a standout option for a pleasant and value-driven stay. Show more
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3-Star Hotel
Located in West Ashley, this Hampton Inn & Suites provides comfortable accommodations with complimentary breakfast. It offers a reliable and convenient option with good value for money.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Room Types
King RoomThis double room provides a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.
King Study Room with Sofa bedThis room features a seating area with sofa bed.
Queen Room with Two Queen BedsThis quadruple room provides a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
King Suite with Kitchen - Non-SmokingThe suite's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. This suite offers a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
One-Bedroom King SuiteThe suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. This suite offers a tea and coffee maker and a flat-screen TV. The unit has 2 beds.
Queen Room with Two Queen Beds and Bath Tub - Mobility AccessThis accessible room features air conditioning, cable TV, and tea-and-coffee-making facilities.
King Room - Disability Access/Non-SmokingThis accessible room features air conditioning, cable TV, and tea-and-coffee-making facilities.
King Room - Disability AccessThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The double room features carpeted floors, a seating area with a flat-screen TV, a wardrobe, a sofa, as well as heating. The unit offers 1 bed.
Queen Room - Disability AccessThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The double room provides a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit has 2 beds.
Guest Reviews
8.1
Very Good
Location
The Hampton Inn & Suites Charleston-West Ashley boasts an exceptional location, making it a prime choice for travelers looking to explore the Charleston area without being caught in the hustle of the city's historic district. Guests appreciate its proximity to major roads and highways, offering easy access to both downtown Charleston and its surrounding attractions, such as Folly Beach, various plantations, and local dining hotspots in the Avondale section. This conveniently positioned hotel is just minutes from the beach, downtown, and even the Charleston Tea Plantation, making it a strategic base for a wide range of activities.
Visitors consistently highlight the convenience of reaching key areas like the MUSC, the Citadel, and local shopping centers, including Citadel Mall and essential services like CVS. It’s a delight for those who prefer staying close to action-packed attractions while enjoying a quieter sanctuary away from the central bustle. The location also assures guests of a pleasant and straightforward commute to several restaurants and beaches within a short drive.
In addition to the stellar location, guests frequently commend the hotel for its friendly and professional staff, as well as its cleanliness. The warm reception, highlighted by thoughtful touches like evening cookies, enhances their stay, prompting many to express a desire to return. The excellent services coupled with its strategic placement make the Hampton Inn & Suites Charleston-West Ashley an ideal lodgement for both business and leisure seekers, offering value without compromising on accessibility.
Breakfast
The Hampton Inn & Suites Charleston-West Ashley offers a remarkable breakfast experience, consistently praised by guests for its delicious and varied options. The breakfast spreads feature an extensive selection, from traditional bacon, eggs, sausages, and Belgian waffles to healthier choices like fresh fruits and real oatmeal. Guests appreciate the quality of the food, noting items such as crisp bacon and nicely cooked eggs, along with the highlight of bold coffee that leaves a lasting impression.
The complimentary breakfast stands out as a cut above the typical hotel offering, with guests enjoying not only the meal but also the spacious and well-maintained dining area. The staff is frequently commended for their attentive service, ensuring the buffet is well-stocked and the area is clean and welcoming. The availability of breakfast well into the morning and the daily variation in menu options add to the satisfaction, making it a key perk of staying at the hotel.
However, a few guests noted minor preferences for more healthy cereal options, flavored creamers, or consistently fresh fruit. Despite some comments on the small size of the breakfast room, the overall impression of the breakfast at Hampton Inn & Suites Charleston-West Ashley remains overwhelmingly positive, offering a delightful start to a day in a clean and accommodating environment.
Rooms
Nestled in the picturesque setting of Charleston’s West Ashley, the Hampton Inn & Suites offers a delightful accommodation experience that guests consistently praise for its spacious, clean, and comfortable rooms. The hotel stands out as exceptionally well-kept, with numerous guests highlighting the cleanliness of not only the rooms but also the communal spaces such as the lobby.
Comfort is a recurring theme in the reviews, with guests frequently remarking on the beds, which are newer and highly comfortable, promising a restful night's sleep. The rooms themselves are generally described as roomy and quiet, with some recently renovated to enhance the overall experience. Many mention the room temperature being perfectly set, contributing to the cozy ambiance that pervades the hotel.
The suites further elevate the experience, offering a well-appointed space that caters to guests' needs. Guests appreciate the large room sizes and well-thought-out layouts, including features like HD TVs and roll-in showers. The polite and helpful staff further enhance the stay, providing friendly service that complements the hotel’s inviting atmosphere.
While some rooms may have a slightly dated feel or minor concerns, the hotel generally maintains a high standard, ensuring that guests have a pleasant and comfortable stay. The Hampton Inn & Suites Charleston-West Ashley emerges as a comfortable and clean sanctuary, offering spacious accommodations and a welcoming environment that guests enjoy and recommend.
Beds
At the Hampton Inn & Suites Charleston-West Ashley, guests frequently praise the hotel for its exceptional comfort, particularly when it comes to their beds. Many visitors describe the beds as very comfortable, highlighting them as a significant highlight of their stay. The bedding, including pillows and comforters, is often noted for being extremely comfy, contributing to a restful night's sleep. A clean and cozy atmosphere is consistently maintained, which guests appreciate. While some reviews mention that the beds could use an upgrade or are a bit too soft for certain tastes, the overall sentiment leans heavily towards satisfaction with the sleeping arrangements. The comfortable bedding is complemented by wonderful pillows that strike just the right balance, enhancing the relaxation experience. Despite occasional mentions of the need for mattress replacement, the emphasis remains on the positive, with many guests finding the beds and surrounding environment to be a delightful aspect of their visit.
Cleanliness
The Hampton Inn & Suites Charleston-West Ashley stands out as a consistently clean and well-maintained establishment. Guests frequently note that the cleanliness of the hotel extends across various areas, from the spotless rooms to the immaculate lobby and common spaces. The attention to detail in maintaining a pristine environment ensures a comfortable and inviting stay for visitors.
The property not only prides itself on its clean facilities but also on the friendly and accommodating staff, who contribute to a welcoming atmosphere. The staff’s courteous nature, along with a commitment to effective housekeeping, leaves a lasting impression on guests. Breakfast receives positive mentions for both quality and presentation in the clean and organized breakfast area.
In addition to being a clean haven, the hotel offers convenient location and amenities such as a well-kept pool. Guests appreciate not just the cleanliness but also the overall ambiance and convenience, making it a recommended choice for travelers seeking a worry-free stay.
Staff
Visitors to the Hampton Inn & Suites Charleston-West Ashley frequently praise the hotel’s staff for their exceptional friendliness and professionalism. Many guests describe the team as super nice, warm, and accommodating, consistently going above and beyond to meet the needs of their visitors. The front desk staff, in particular, receive high marks for making check-in smooth and efficient, often greeting guests with a smile. Individuals such as Louise and Keisha are highlighted for their attentiveness and welcoming nature. The overall ambiance is one of Southern hospitality, with the staff making guests feel both welcomed and at home. Whether it’s providing helpful recommendations or assisting with transportation logistics, the staff's dedication to superior customer service is a standout feature of this hotel. From housekeeping to the breakfast team, everyone seems committed to ensuring comfort and satisfaction, making it a pleasant experience for those who stay.
Wi-Fi
The Wi-Fi experience at Hampton Inn & Suites Charleston-West Ashley appears to be quite mixed. Guests have consistently enjoyed the benefit of complimentary Wi-Fi throughout their stay. Some visitors have reported a satisfactory connection with the service performing well on various devices like laptops and tablets. However, challenges do arise, particularly with connectivity issues on certain floors, such as inconsistent and poor connections that can make staying connected difficult. Even though the Wi-Fi is free, the login procedure has been mentioned as somewhat tedious by some guests. Despite these drawbacks, the hotel continues to offer this essential amenity without additional charge, alongside a complimentary breakfast, enhancing overall convenience for guests.
Pool
Nestled in West Ashley, the Hampton Inn & Suites boasts a lovely pool that guests frequently highlight as one of the hotel's standout features. Families especially enjoy the pool, with children finding delight in splashing and playing during their stays. The pool area is praised for being clean and well-maintained, offering a serene environment to unwind. While some guests encountered closures, many have fond memories of spending hours soaking up the tranquil atmosphere in this spacious setting. The pool is noted for its warm temperature, making it an inviting spot even in shaded areas. Complementing the pool experience are small touches like late afternoon cookies and cold bottled waters, enhancing the relaxation for those lounging by the pool. Its size and quiet surroundings provide an ideal retreat for those seeking a peaceful escape or a charming place to enjoy breakfast by the water. Despite occasional operational hiccups, the pool remains a favored feature, contributing to the overall appeal of accommodations known for their helpful staff and good value for budget-conscious travelers.
3 Star
Hampton Inn & Suites Charleston-West Ashley receives a positive overall impression from guests, who often recommend it for its very good and superb service, making it a highly rated option for travelers in Charleston. Despite some comments about room conditions needing improvement, particularly with noise and air conditioning issues, guests still find the accommodation pleasant, clean, and comfortable as expected from a Hilton establishment. Many express intentions to return, highlighting the hotel's excellent value for money. Regular visitors of Hampton Inns remark on consistent satisfaction across locations, and this particular hotel holds up well with promises of improvement, potentially reaching a five-star experience after anticipated renovations. Whether passing through Charleston or planning another visit, guests express enthusiasm for returning to Hampton Inn & Suites Charleston-West Ashley, reinforcing its standing as a good, reliable choice for travelers.
Yes, Hampton Inn & Suites Charleston-West Ashley has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hampton Inn & Suites Charleston-West Ashley.
No, Hampton Inn & Suites Charleston-West Ashley doesn't allow dogs.
No, parking facilities aren't available at Hampton Inn & Suites Charleston-West Ashley.
Yes, Hampton Inn & Suites Charleston-West Ashley has a gym.