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Summary of reviewsBIG4 Whitsundays Tropical Eco Resort offers a serene and picturesque retreat, nestled in the beautiful Whitsundays region. Located about 10 minutes from Airlie Beach, guests appreciate its tranquil setting amidst rainforests, providing a peaceful escape that balances seclusion with accessible attractions. Visitors find the resort’s slightly off-the-beaten-path location charming, ideal for those seeking privacy and relaxation, especially if they have a car at their disposal.
Accommodations at the resort are well-regarded for their maintenance and modernity. Guests frequently praise the cabins for their comfort and cleanliness, with villas and apartments noted for their spaciousness and ample facilities, suitable for both short and extended stays. Positive remarks extend to campsites and chalets, which provide necessary amenities for hassle-free experiences. Although there are occasional mentions of minor inconveniences, such as noise from nearby transportation hubs or outdated cabins, the overall reception of the rooms is positive, bolstered by a friendly and committed staff.
The resort excels in cleanliness, with rooms and cabins described as immaculate and homely. Guests appreciate the well-maintained resort grounds and pool area, which add to the peaceful atmosphere provided by the lush greenery. Affordable pricing and a quiet environment further enhance the appeal, although some visitors note minor cleaning details that could be improved, alongside aging bathroom fixtures.
Staff members at BIG4 Whitsundays Tropical Eco Resort receive high praises for their exceptional service. Described as friendly, polite, and helpful, the team contributes significantly to a welcoming atmosphere. Reception staff, in particular, are noted for their eagerness to assist, accentuating family vacations by engaging with children. While a few remarks note unhelpfulness, the predominant sentiment is that the staff exceed expectations and are a standout aspect of the resort.
The pool area offers a refreshing and well-maintained experience in a lush tropical setting, appreciated for its inviting waters and serene appeal. While the pool's size and early closure are noted as minor limitations, its cleanliness and the surrounding tranquility are consistently praised. Guests enjoy the shaded escape and cheerful activities organized around it.
Sleeping arrangements, particularly the beds, earn high marks for comfort. Descriptions such as excellent, comfy, and lovely reflect guest satisfaction, with the queen bed frequently highlighted for its comfort. Despite a few comments about overly soft mattresses or small double beds, overall feedback places the beds as meeting expectations for a restful stay.
In summary, BIG4 Whitsundays Tropical Eco Resort provides an enjoyable blend of tranquility, comfort, and exceptional service, making it a favored choice for visitors seeking a relaxing getaway. Show more
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Categories
Cheap Holiday Park
Offers a range of accommodation options including villas with private patios. Features include an outdoor pool and proximity to Conway National Park, providing a nature-based experience at a reasonable price.
Holiday Park with EV Charging Stations
This holiday park is listed as having EV charging stations available for guests, making it a suitable choice for those traveling with electric vehicles.
Holiday Park for Honeymoon
Holiday Park with Swimming Pool
Outdoor Pool
Accessible Holiday Park
Holiday Park with Outdoor Pool
Room Types
Standard StudioThis air-conditioned villa includes a TV, kitchenette and en suite bathroom.
Standard CabinMeals can be prepared in the well-fitted kitchenette, which comes with a stovetop, a refrigerator, kitchenware and a microwave. The spacious studio provides a seating area, a dining area, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.
Superior CabinThe spacious apartment features 2 bedrooms and 1 bathroom with a shower and free toiletries. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment has air conditioning, a seating area, a flat-screen TV and a balcony. The unit offers 3 beds.
Superior Two-Bedroom CabinThe spacious suite features 2 bedrooms and 1 bathroom with a shower and free toiletries. Guests will find a stovetop, a refrigerator, a dishwasher and kitchenware in the well-fitted kitchen. The suite also has a barbecue. This suite is air-conditioned and has a seating area with a flat-screen TV, a dining area, a wardrobe, an electric kettle, as well as a sofa. The unit offers 3 beds.
Superior Two-Bedroom VillaThe spacious double room provides air conditioning, a seating area, as well as a private bathroom featuring a shower and a hairdryer. Guests will find a stovetop, a refrigerator, a dishwasher and kitchenware in the kitchen. The double room also provides guests with a barbecue. Boasting a balcony, this double room also features a dining area, a wardrobe and a flat-screen TV. The unit offers 2 beds.
Guest Reviews
8.3
Very Good
Location
Nestled amidst the scenic beauty of the Whitsundays, the BIG4 Whitsundays Tropical Eco Resort offers a picturesque and tranquil escape from the bustling heart of Airlie Beach. Situated about 10 minutes from the town center, the resort strikes a harmonious balance between convenient access to local attractions and the serene seclusion of its surrounding rainforests. Guests appreciate its beautiful mountainous location, offering a peaceful retreat where the ambiance is effortlessly complemented by immaculate grounds. The resort’s slightly off-the-beaten-path position adds to its charm, making it an ideal choice for those seeking quietude and privacy, while still being close to most amenities. Although its location is a bit removed from the hustle of Airlie Beach, the tranquility it provides makes for a relaxing stay, especially if visitors have a car to navigate the area. Despite a few challenges regarding transportation and minor concerns around amenities, the overwhelmingly positive sentiments regarding the location highlight it as a perfect spot for enjoying the natural beauty of the region.
Rooms
BIG4 Whitsundays Tropical Eco Resort offers a pleasant stay with its array of well-maintained accommodations. Travelers frequently commend the cabins for their comfortable and clean environment, complemented by modern and refreshed interiors. The villas and apartments are particularly noted for their spaciousness and comprehensive facilities, which make them suitable for both short and extended stays. Guests appreciate the clean, modern aesthetics and well-equipped kitchens, appreciating the convenience these offer during their visit.
The campsite and chalets also receive positive remarks for providing all necessary amenities, ensuring a hassle-free experience. While most reviews highlight cleanliness and comfort, some guests have noted occasional inconveniences, such as ants and noise from the nearby airport or highway. Additionally, there have been isolated mentions of outdated cabins with less-than-ideal bathroom conditions. Despite these concerns, the overall feedback indicates a positive experience, supported by a committed and friendly staff, making it a solid choice for visitors to the Whitsundays.
Beds
The beds at BIG4 Whitsundays Tropical Eco Resort consistently receive positive feedback from guests. Many describe the beds as comfortable, with a few specifically noting that the queen bed is amazing. The level of comfort is praised, with some guests stating the bed was the most comfortable they experienced on their trip. Words like excellent, very comfy, and lovely frequently appear in descriptions, indicating a high level of satisfaction with the sleeping arrangements. However, there are some remarks about the softness of the mattresses, which a few guests found to be overly soft. Additionally, one review mentioned that the double bed felt a bit small for their needs. Overall, the beds generally meet guest expectations for comfort during their stay.
Cleanliness
BIG4 Whitsundays Tropical Eco Resort generally impresses guests with its high standards of cleanliness and comfort across its facilities. Many visitors note the cleanliness of the rooms and cabins, which are frequently described as spacious, well-equipped, and offering a homely feel. The resort grounds are repeatedly praised for being immaculate, while the pool area is mentioned as clean and well maintained.
Guests often highlight the peaceful atmosphere, enhanced by the resort's lush greenery, making it a pleasant escape. Affordable pricing coupled with a quiet environment adds appeal to this destination, though guests occasionally mention minor inconveniences such as some noise from leisure flights overhead.
Despite many positive remarks, a few guests reveal areas needing improvement. Attention to detail in cleaning was noted as insufficient by some, with specific issues such as cockroaches found under beds and dirty corners in rooms. Certain amenities, like bathroom fixtures, show signs of aging and would benefit from renovation. While the resort excels in many areas, addressing these minor concerns could further enhance the visitor experience.
Staff
Visitors to the BIG4 Whitsundays Tropical Eco Resort frequently commend the staff for their exceptional service. Guests often describe the team as lovely, friendly, polite, and helpful, creating a welcoming atmosphere that enhances the overall experience. The reception staff, particularly the lady at check-in, are noted for their friendliness and eagerness to assist, setting the tone for a pleasant stay right from the start. Numerous reviews highlight the staff’s ability to enhance family vacations, especially their knack for making visits engaging and fun for children. While the majority of feedback speaks to the accommodating and kind nature of the staff, there are occasional remarks of unhelpfulness. Nonetheless, the predominant view is of a team dedicated to exceeding guests’ expectations, making them a standout feature of the resort.
Pool
Nestled within a quiet and lush tropical setting, the BIG4 Whitsundays Tropical Eco Resort offers a pool experience that is both delightful and tranquil. Guests have praised the pool for its refreshing feel and exquisite maintenance. The pool is recognized as a lovely spot for relaxation, whether one is looking for a quick dip or a longer swim in its cold, inviting waters. The surrounding area, although considered a bit dated, complements the pool with its serene appeal, and attentive staff enhance the overall experience with their hospitality and helpfulness. While some note the pool is smaller than expected for the resort's size, its cleanliness and upkeep stand out, creating a reliable and pleasant oasis. Evening swimmers may find the early closure at 6 pm limiting, especially in warmer months, but during the day, guests enjoy a shaded escape amid cheerful activities organized within the resort.
Yes, BIG4 Whitsundays Tropical Eco Resort has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at BIG4 Whitsundays Tropical Eco Resort.
No, BIG4 Whitsundays Tropical Eco Resort doesn't allow dogs.
No, parking facilities aren't available at BIG4 Whitsundays Tropical Eco Resort.
No, BIG4 Whitsundays Tropical Eco Resort doesn't have a gym.